# PostScan Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PostScan Mail the right Email Management solution for you? Explore 120 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223928/PostScan-Mail/reviews --- PostScan Mail 4.1 (120) [View alternatives](https://www.capterra.com/p/223928/PostScan-Mail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PostScan Mail Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews CY Carlos Y Founder Internet, 51 - 200 employeesUsed the software for: More than 2 years. “It allows me to send and receive emails“ December 18, 2022 JT Jessica T OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “They take blurry, crinkled sideways or upside down photos of it. If you complain, they blame it on the location employees and say it's not their responsibility.“ February 12, 2025 JG Janet G DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Today they admitted they had everything but one of their employees was incompetent and couldn’t figure out how to do their job back in February, but no one did anything other than keep charging my credit card every month and ignoring mail I was receiving.“ July 26, 2024 AH Alfonso H OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “There are constant delays, and important documents are often lost or misfiled, causing significant disruptions in our operations.“ August 14, 2024 AH Alfonso H OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Requests for updates or assistance are met with silence or vague responses, leaving us in the dark and unable to meet our own deadlines.“ August 14, 2024 ## Showing most helpful reviews Showing 1-25 of 120 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oscar T. Engineer Internet Used the software for: 1-2 years ### "Effective remote postmail management." June 17, 2018 5.0 Pros Postscan mail eliminates the need to manage our US mailbox physically . Without being physically present in the united states ,we have been able to receive mails sent to our postbox digitally ,and pass instructions on what to with them via the Postscan mail team. Cons We have been able to manage our US mailbox remotely. I have no complaints whatsoever as this service makes perfect sense. Review Source MA Michelle A. Office Administrator Government Relations Used the software for: 1-2 years ### "Post Scan Mail's "Virtual Mailbox" is the BEST!" December 22, 2015 5.0 I can't say enough about how much I love PostScan Mail and the convenience of having all my mail delivered to my virtual mailbox. PostScan Mail weeds out all the junk mail and lets me see my mail usually within 24 hours of delivery from the USPS and any other carrier I get packages from. I then decide if I want it opened and the contents scanned or if I want it shredded or even just stored in my mailbox. I researched a few virtual mail forwarding companies before I chose Post Scan Mail and what I found in my research that makes Post Scan Mail stand out from the rest is not only their pricing, but they also provide excellent customer service. The few times I've called, I actually get a live person and not a recording. Once I had a minor discrepancy on my account so I called and explained this to the customer service rep who was very courteous and immediately processed my refund request. It was credited back to my card within 24 hours. Other companies nickle and dime and charge you outrageous fees for scanning and storage. Post Scan Mail is by far the best value and service available for virtual mail forwarding. I highly recommend Post Scan Mail to both individuals and to companies for all their mail receiving/forwarding as well as fully functional mail room needs. Pros Inexpensive, excellent customer service, user friendly and they have premium P.O. boxes available in all the major cities (i.e. Los Angles, Miami, New York, Dallas, etc) nationwide throughout the US. Cons They're closed on weekends, so no customer support is available on weekends. Review Source JT Jessica T. Owner Accounting Used the software for: 1-2 years ### "Terrible! They don't scan and they mix up mail" February 12, 2025 1.0 DEFINITELY STAY AWAY!!! Totally unreliable, and in a sense it is a scam, because they charge for SCANNING service, but do not deliver that. It's also super insecure as they mix up people's mail. The location in question is \[sensitive content hidden\] Pros Nothing really. They can't even meet the bare minimum of services. Cons They don't scan your mail!!! They take blurry, crinkled sideways or upside down photos of it. If you complain, they blame it on the location employees and say it's not their responsibility. (They contract out to 3rd party shipping stores). However I'm paying PostScan for scans so it's THEIR resp to deliver scans. Even worse, i regularly get other peoples mail, including financial statements!!! I keep complaining and getting my mail redone but they keep reverting to illegible photos. Review Source Tyler W. Franchise Advisory Council Board Member Retail Used the software for: 6-12 months ### "Review" August 10, 2018 4.0 PostScan Mail is a great revenue stream for all Postal/Mailing solution stores. Great customer service. Pros The software is relatively straight forward and easy to use. Cons It would be more intuitive and easier on the operator to assign mail to a mailbox immediately after uploading it. That way you do not have to upload all the pictures first, and then assign them to mailboxes. It would decrease errors in uploading mail. Review Source Helmy E. CEO Government Relations Used the software for: ### "The online mailbox you have been waiting for!" September 18, 2014 5.0 I have been using PostScan Mail to receive my personal and business mail for more than 2 years now, I am the Founder and CEO of the service and try my hardest to have our development team make the online interface as easy to use as possible. I pay close attention to online customer reviews and it is my personal mission to improve the service and our support wherever it may need improvement! Please feel free to contact me directly at helmy@postscanmail.com and I will be sure to respond right away if you have any issues that are not being addressed immediately. Pros Remote and online mailbox Easy to use interface Nationwide addresses Secure Review Source Response from Certifix December 15, 2015 Thank you for your feedback! AA Aamer A. Self used Information Technology and Services Used the software for: 1-2 years ### "Should be called "steal-lie-deceive" for accuracy" December 1, 2024 1.0 They are "postscanmail" but they neither posted, scanned, or received my mail. I'm filing a claim in court this week to recover my losses. Pretty terrible service when they literally cannot do the core service they are named for. Pros When they were using a third party operator, I had no issues. Cons Since I signed up for a location that they run, it's been a complete disaster. I had three packages delivered there and they were all lost. I called multiple times and was told different stories eventually to learn they gave me an address for a location that has no employees. My UPS delivery has proof of delivery with a signature, but they claim they don't have it. Total joke of a service. Review Source JG Janet G. Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Will Send your Mail Back and Never Tell You" July 26, 2024 1.0 Awful, do not do business with this company. Pros Nothing - this company is terrible and incompetent. Cons Worthless service, I’ve never received my mail, they did not provide it to me or scan it into the system. No one contact me, I had to contact them and ask why I wasn’t getting my mail from the Internal Revenue Service. They claimed I failed to complete the 1583 but never contacted me. Today they admitted they had everything but one of their employees was incompetent and couldn’t figure out how to do their job back in February, but no one did anything other than keep charging my credit card every month and ignoring mail I was receiving. Reason for choosing PostScan Mail US News recommended them. Obviously, US News has never had to rely on them. Review Source Mike P. Construction Manager Oil & Energy Used the software for: Less than 6 months ### "Avoid At All Cost" August 16, 2024 1.0 Organised theft sums it up. Requirement to submit copies of highly sensitive personal information should have set off the alarm bells. Pros Nothing, disaster from start to end. No customer service or support when dealing with their local partners. Cons Essentially PostScanMail use different local partners all over the world. I had the "pleasure" of dealing with MobiTel AT CZ SK UA who essentially took hostage of my mail, refused to forward it both outside and inside the country. PostScanMail provided no commentary and did nothing to support me despite me repeatedly cc'ing their support team on every e-mail to MobiTel AT CZ SK UA. Daylight robbery you might say, on top of that they will demand copies of your passport, driving licence, proof of address, etc. God only knows where that goes. Review Source Eileen Moran C. Marketing & Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Not the best solution" April 15, 2019 3.0 We needed a local mailbox that was accessible online since we have no central office and needed a virtual mailbox/address. They don't offer check deposit, they forward mail before scanning, they lose mail. It's cheap and the online dashboard is fairly easy to use - those are the good parts. Customer service is not very helpful and there is no one on site to talk to; just a centralized customer service. Since we had problems and have gotten credits in the past, the last time I had a big issue with the mailbox being closed for a week without notice, they told me that I couldn't get a credit since I had already had one in the past. So they can just screw up and there is no recourse. It's gotten slightly better lately which is why I gave them 3 stars instead of 2. As our company grows and we are getting more mail, we are going to change service providers. It's a pain to have to change your address on everything, and isn't at the top of our priority list now, but we will be switching companies. Pros The website is easy to use; price is low Cons Our mal sent to Newark, NJ, gets routed by mail to California and then scanned. We were not told this when we opened our account. If we need to forward it, then it's another two or three days more. It can take days and sometimes weeks and mail seems to get lost frequently. I try not to have any checks sent there and have resorted to having customers send them to my home address if they can't do ACH payments. Review Source Chris W. Writing and Editing Used the software for: ### "Unbelieveably bad customer service" June 9, 2015 1.0 I signed up for PostScan Mail almost 2 weeks ago. I have yet to recieve confirmation they have received everything they need to activate my account. When i call customer service it goes directly to voice mail. The only option is for them to call you back, but I don't have a US number for them to call. I have emailed them numerous times over the past week to both their support@ and info@ email asking for them to send me an email confirm of my account, but have heard nothing back. I have already forwarded my mail to them and now I don't know how to get it. I am starting to wonder if they are still in business. This is the worst customer service i have ever experienced. Pros I have nothing positive to say about them so far. Cons PostScan Mail has the worst customer service I have ever experienced. Review Source Response from Certifix December 15, 2015 We are very sorry to hear that you had trouble with our customer service. Recently, we have brought in a customer service representative that is solely in charge of PostScan Mail customer relations. If you have any further inquiries or problems do not hesitate to call or email us- we will be happy to make things right! Jacki H. Owner Used the software for: 1-2 years ### "Well Worth It" May 14, 2017 5.0 Pros It's a very fast and useful mailbox. It works great, and I can easily access all of my mails from here. The pricing is more than fair, and I really love that they give you a free 30-day trial to make sure it will work decently for you! As a small business owner, I can't give it enough stars! It is the best virtual mailbox I've ever seen and I made sure I really did my research before signing up. Even better, communication is much easier. The features are awesome too! I can't recommend enough to this great service. Try it, you will definitely love it.. Cons It's a very fast and useful mailbox. It works great, and I can easily access all of my mails from here. The pricing is more than fair, and I really love that they give you a free 30-day trial to make sure it will work decently for you! As a small business owner, I can't give it enough stars! It is the best virtual mailbox I've ever seen and I made sure I really did my research before signing up. Even better, communication is much easier. The features are awesome too! I can't recommend enough to this great service. Try it, you will definitely love it.. Review Source Response from Certifix November 1, 2017 Hi Jacki, We love your great review. Our company is always happy to provide the best services to our customers. Carolina P. Used the software for: ### "Great service and benefits!" May 26, 2016 5.0 Nothing to complain only to thank for! I'm very satisfied with PostScan Mail!'s service! I found them online after some researches. They have a amazing customer support and the cost is pretty good comparing to the other providers of the market. I signed up and rent a mailbox box with them. They requested me to send a notarized postal consent form to them so I could be able to receive all of my mail and package deliveries at their facility, all very professional. I thought that the interface for PostScan Mail is pretty simple to navigate , easy to be able to open and scan, shred or recycle your mail. When you are traveling or away from your home office, it's possible to forward important mail and package deliveries to yourself. Every time you receive a new mail you also receive an email notification, once the contents of your mail are scanned the system automatically sends you a PDF document and you can also log into your account and organize everything into folders. It's totally convenient, safe and worth it! I feel that it has been so much easier for me and my small business as I'm more traveling around the world than staying in my home. I recommend to everyone! Review Source Response from Certifix November 1, 2017 Hi Carolina, We love the idea that you enjoy using our service as much as you do. We love to hear back from our customers and value their opinions. LS Lucy S. President Human Resources Used the software for: 1-2 years ### "Post Scan Mail is awesome" April 24, 2019 5.0 Since my business was moving and eventually closing, it was so great not have that mail forwarded to my personal address. I really appreciated that. Pros I hate paper. Honestly. I love being able to see everything online, and choose what to do with the mail- recycle and delete from my sight or recycle and have access to the scanned copy anytime. with no paper. Cons The only thing that was confusing to me was the whole recycle VS recycle/delete. I did not understand that if I didn't recycle the hard copies and just keep the online copy, I would be charged for going over the limit of hard copies they keep. This was not clear to me at all, and I didn't understand why my monthly charges would go up. Review Source DD David D. Sales Used the software for: 2+ years ### "It's okay" May 16, 2017 3.0 Pros Getting my mail from any where I like that I can keep my mailbox in one place, I also like the notifications whenever my mail comes in. Cons No mobile app and/or UI not easy to use. It takes way too long to get the mail and scan the contents sometimes it takes one to two weeks Review Source Response from Certifix November 1, 2017 Hi David, Thank you for your honest feedback. We're happy to announce that we've release our IOS app recently and our android app is coming soon! Our software experts are working hard on a new version of PostScan Mail that will be more efficient and user-friendly as well. Please contact us if you notice significant delays in getting your mail scanned, as we strive to complete these requests in 12 hours or less. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com AE Alethea E. business owner Apparel & Fashion Used the software for: 2+ years ### "GOOD" May 16, 2017 5.0 accessibility to my mail from anywhere Pros Ease of use, friendly customer service. People respond quickly if there is an issue. The turn around time for scans is one day which isn't too bad Cons A phone app would be good, the 3 cents a day charging for storage seems a little excessive. I would hope that this may change in the future or offer an option for a flat monthly storage fee Review Source Response from Certifix November 6, 2017 Hi Alethea, Thanks for your review! We love to hear customer feedback. We understand that storage charges can be a burden, but our operations team is always available to help. We offer tips and suggestions to avoid storage fees and will work with you to ensure that you're not paying for more than you need. If there's any way we can make your experience a better one, please let us know! Respectfully, PostScan Mail (800) 624-5866 support@postscanmail.com TW Tevya W. VP of Finance Accounting Used the software for: 2+ years ### "Absolutely wonderful! " May 25, 2017 5.0 I get my mail Pros The software is easy to use...but the best part about PostScanMail is the staff. I have a great relationship with them. I will have unique requests and they are always very quick to help me out. They really have the best customer service around! Review Source Response from Certifix November 1, 2017 Hi Teyva, We are grateful that you love our service. We will keep working together to make our customers satisfied. JJ Jesse J. Owner Internet Used the software for: 2+ years ### "Easy to use mail forwarding!" May 16, 2017 5.0 Massive time saver when sifting through bulk mail, and I can just click a button to send it to the recycle bin instead of having to sort the mail into piles and then haul all the junk off. Pros PostScanMail serves as a great filter for domain junk mail, their service and interface are easy to use, and they save me a lot of time sifting through garbage! Cons Setup is a bit of a pain, with the postal form you have to fill out, but I don't think there's really any way around it. They also recently increased their prices; for a low-volume user like myself (maybe 1-2 letters a month TOPS show up) I'd rather see a "by the piece" pricing option. Review Source Response from Certifix November 1, 2017 Hi Jesse, Thank you for the great feedback. We love the feature of getting rid of junk mail too! This way you only view the "important" mail that you receive. BF Benjamin F. Personal Computer Software Used the software for: 2+ years ### "Great product overall, and very useful if you need to see mail remotely." May 16, 2017 3.0 I Can read my mail from anywhere in the world. Pros Very easy interface to use if familiar with email. Good display of content when scanned, and easy to forward mail, etc. Cons When multi-selecting multiple documents the web ui tends to bog down a lot. It eventually works, but can be frustrating when trying to scan a batch of documents. Review Source Response from Certifix November 1, 2017 Hi Benjamin, Thank you for your review! We're glad to hear how PostScan Mail's features benefits you as a customer. Our software experts are working to minimize the technical issues and we're always happy to offer support via phone or email. Please let us know if there's anything we can do to make the most of your PostScan Mail experience. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com DT Debra T. retired Alternative Medicine Used the software for: 2+ years ### "I had many issues in the beginning without adequate support. Finally, Facebook message to owner. " May 17, 2017 4.0 Convenience Pros Easy to use, set up similar to Yahoo mail. Many options available, price, autoscan,folders etc. I live in Mexico so this works well Cons Works best on my laptop. Not easy to use on mobile devices. I have no more cons to list.... oh one more...this minimum characters. Review Source Response from Certifix November 6, 2017 Hi Debra, We're thankful for your review. We're sorry to hear you did not receive adequate support, but would like to mention that our support team is available through phone, chat, and email and we strive to help all our customers in a timely and efficient manner. Please let us know if there's anything we can do to improve your PostScan Mail experience. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com CA Cherise A. Business Manager Law Practice Used the software for: 2+ years ### "Quality service when combined with patience" April 30, 2019 4.0 Pros Easy to view the envelope and contents, being emailed the completed scan is very helpful. Customer service is responsive. Request to have mail forwarded to me is completed quickly. Cons Takes at least a week for mail to be scanned to me. Sometimes the login page does not load when using Chrome. Difficult to search mail by ID number. Review Source RK Ravin K. Business Specialist Used the software for: 2+ years ### "Excellent service for those abroad!" May 16, 2017 4.0 Pros It's all the benefits of a personal post office! Fast and easy processing of mail. Especially being overseas at the moment. Cons The cost of the monthly subscription could be a little lower to meet with other competitors Review Source Response from Certifix November 6, 2017 Hi Ravin, We appreciate your feedback. We understand that our customers need a mail box solution that does not break the bank. That's why we strive to provide the best value with our subscription plans. Additionally, you can upgrade, downgrade, add or remove addresses at any time! Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com TM Tee M. Chief Time Traveler Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect for Digital Nomads / Fantastic Value for Your Money" May 7, 2019 5.0 I travel full time and needed a reliable, trustworthy & professional mail scanning & forwarding service. Post Scan Mail fits the bill. They chatted with me online and on the phone to answer all of my questions. And they made signing up very easy and straightforward. They've been a joy wot work with thus far. Pros There are several features that I like about Post Scan Mail: 1) I have a physical address. 2) I receive email notifications that include envelope scans so that I can process mail pieces more quickly. 3) Content scans are included in the monthly price. Cons No cons thus far - I love their mail service! Review Source FP Federico P. Psychologist Used the software for: 2+ years ### "Simply radically awesome. " May 25, 2017 5.0 Pros When I travel abroad, PostScanMail makes me feel like I have a good friend taking care of my mail! The site works like a breeze, no bugs, no problems, no notting. Just your mail! Review Source Response from Certifix November 2, 2017 Hi Federico, Thank you so much for your review! We're happy to hear how much you appreciate PostScan Mail and strive to continue providing excellent service for you and all of our customers. Sincerely, PostScan Mail (800) 624-5866 support@postscanmail.com kS ken S. CFO Financial Services Used the software for: 1-2 years ### "review" April 27, 2019 3.0 Not good at this time. If I can find a replacement I will leave. Pros it lets me handle mail in the US while living overseas Cons It is difficult to use as even scrolling from one message tot he next is very time consuming and difficult. I was very disappointed when the company address changed and I was expected to notify my contacts. Review Source lI lucas I. acct manager Internet Used the software for: 1-2 years ### "easy to sign up, easy to use." May 17, 2017 4.0 ease of use for my multiple companies Pros online scan function is useful. the value of this to my company is great since we have multiple business attached to multiple post scan accts Cons The notary part could be easier. I've used an online notary before and I thought that would be a helpful addition. Review Source Response from Certifix November 2, 2017 Hi Lucas, We appreciate your feedback! We're glad you enjoy the service. We're partnered with NotaryCam to provide online notarization for the required form. You can see that page here: https://www.notarycam.com/postscanmail/ Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com Similar Products Featured