--- title: "PostScan Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PostScan Mail the right Email Management solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/223928/PostScan-Mail/reviews/" page_type: "reviews" language: "en" --- PostScan Mail 4 (121) [View alternatives](https://www.capterra.com/p/223928/PostScan-Mail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of PostScan Mail Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews CY Carlos Y Founder Internet, 51 - 200 employeesUsed the software for: More than 2 years. “It allows me to send and receive emails“ December 18, 2022 JT Jessica T OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “They take blurry, crinkled sideways or upside down photos of it. If you complain, they blame it on the location employees and say it's not their responsibility.“ February 12, 2025 JT Jessica T OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “Totally unreliable, and in a sense it is a scam, because they charge for SCANNING service, but do not deliver that.“ February 12, 2025 AA Aamer A Self usedInformation Technology and Services, Self-employedUsed the software for: 1-2 years. “I called multiple times and was told different stories eventually to learn they gave me an address for a location that has no employees.“ December 1, 2024 JT Jessica T OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “It's also super insecure as they mix up people's mail.“ February 12, 2025 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oscar T. Engineer Internet Used the software for: 1-2 years ### "Effective remote postmail management." June 17, 2018 5.0 Pros Postscan mail eliminates the need to manage our US mailbox physically . Without being physically present in the united states ,we have been able to receive mails sent to our postbox digitally ,and pass instructions on what to with them via the Postscan mail team. Cons We have been able to manage our US mailbox remotely. I have no complaints whatsoever as this service makes perfect sense. Review Source MA Michelle A. Office Administrator Government Relations Used the software for: 1-2 years ### "Post Scan Mail's "Virtual Mailbox" is the BEST!" December 22, 2015 5.0 I can't say enough about how much I love PostScan Mail and the convenience of having all my mail delivered to my virtual mailbox. PostScan Mail weeds out all the junk mail and lets me see my mail usually within 24 hours of delivery from the USPS and any other carrier I get packages from. I then decide if I want it opened and the contents scanned or if I want it shredded or even just stored in my mailbox. I researched a few virtual mail forwarding companies before I chose Post Scan Mail and what I found in my research that makes Post Scan Mail stand out from the rest is not only their pricing, but they also provide excellent customer service. The few times I've called, I actually get a live person and not a recording. Once I had a minor discrepancy on my account so I called and explained this to the customer service rep who was very courteous and immediately processed my refund request. It was credited back to my card within 24 hours. Other companies nickle and dime and charge you outrageous fees for scanning and storage. Post Scan Mail is by far the best value and service available for virtual mail forwarding. I highly recommend Post Scan Mail to both individuals and to companies for all their mail receiving/forwarding as well as fully functional mail room needs. Pros Inexpensive, excellent customer service, user friendly and they have premium P.O. boxes available in all the major cities (i.e. Los Angles, Miami, New York, Dallas, etc) nationwide throughout the US. Cons They're closed on weekends, so no customer support is available on weekends. Review Source FB Franciska B. Ceo Accounting Used the software for: Less than 6 months ### "A service support user experience made in hell" June 15, 2026 1.0 Could not be a worse. Have not had such a bad experience in like forever. Just horrible. Litterally oblivious and proud to be. Pros Nothing really. They lure you in with promises of a great and easy service, forgetting to mention their staff are illiterate. Cons Support, client relations, user interface, dealing with international clients, understanding international circumstances, understanding written english language, certificate, apostiles and/or requests. Review Source Tyler W. Franchise Advisory Council Board Member Retail Used the software for: 6-12 months ### "Review" August 10, 2018 4.0 PostScan Mail is a great revenue stream for all Postal/Mailing solution stores. Great customer service. Pros The software is relatively straight forward and easy to use. Cons It would be more intuitive and easier on the operator to assign mail to a mailbox immediately after uploading it. That way you do not have to upload all the pictures first, and then assign them to mailboxes. It would decrease errors in uploading mail. Review Source DA David A. Owner Retail Used the software for: 1-2 years ### "Good service for a reasonable price" April 30, 2019 4.0 So far after about 20 months, I really enjoy everything. Pros Their service is fast, reliable, and professional. Mail forwarding occurs very quickly and without delays. Scanning could be quicker, but is never too delayed, and the file quality is great. Cons I dislike being billed for storage. The fact that I can't set a rule to automatically recycle mail after x amount of time is irritating, because it eventually results in me paying for storage of the the piece of mail. Their web-based interface is slightly dated and is a bit slow to load, and performing multiple operations with selected items can be buggy. Review Source JT Jessica T. Owner Accounting Used the software for: 1-2 years ### "Terrible! They don't scan and they mix up mail" February 12, 2025 1.0 DEFINITELY STAY AWAY!!! Totally unreliable, and in a sense it is a scam, because they charge for SCANNING service, but do not deliver that. It's also super insecure as they mix up people's mail. The location in question is \[sensitive content hidden\] Pros Nothing really. They can't even meet the bare minimum of services. Cons They don't scan your mail!!! They take blurry, crinkled sideways or upside down photos of it. If you complain, they blame it on the location employees and say it's not their responsibility. (They contract out to 3rd party shipping stores). However I'm paying PostScan for scans so it's THEIR resp to deliver scans. Even worse, i regularly get other peoples mail, including financial statements!!! I keep complaining and getting my mail redone but they keep reverting to illegible photos. Review Source Eileen Moran C. Marketing & Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Not the best solution" April 15, 2019 3.0 We needed a local mailbox that was accessible online since we have no central office and needed a virtual mailbox/address. They don't offer check deposit, they forward mail before scanning, they lose mail. It's cheap and the online dashboard is fairly easy to use - those are the good parts. Customer service is not very helpful and there is no one on site to talk to; just a centralized customer service. Since we had problems and have gotten credits in the past, the last time I had a big issue with the mailbox being closed for a week without notice, they told me that I couldn't get a credit since I had already had one in the past. So they can just screw up and there is no recourse. It's gotten slightly better lately which is why I gave them 3 stars instead of 2. As our company grows and we are getting more mail, we are going to change service providers. It's a pain to have to change your address on everything, and isn't at the top of our priority list now, but we will be switching companies. Pros The website is easy to use; price is low Cons Our mal sent to Newark, NJ, gets routed by mail to California and then scanned. We were not told this when we opened our account. If we need to forward it, then it's another two or three days more. It can take days and sometimes weeks and mail seems to get lost frequently. I try not to have any checks sent there and have resorted to having customers send them to my home address if they can't do ACH payments. Review Source Mike P. Construction Manager Oil & Energy Used the software for: Less than 6 months ### "Avoid At All Cost" August 16, 2024 1.0 Organised theft sums it up. Requirement to submit copies of highly sensitive personal information should have set off the alarm bells. Pros Nothing, disaster from start to end. No customer service or support when dealing with their local partners. Cons Essentially PostScanMail use different local partners all over the world. I had the "pleasure" of dealing with MobiTel AT CZ SK UA who essentially took hostage of my mail, refused to forward it both outside and inside the country. PostScanMail provided no commentary and did nothing to support me despite me repeatedly cc'ing their support team on every e-mail to MobiTel AT CZ SK UA. Daylight robbery you might say, on top of that they will demand copies of your passport, driving licence, proof of address, etc. God only knows where that goes. Review Source Chris W. Writing and Editing Used the software for: ### "Unbelieveably bad customer service" June 9, 2015 1.0 I signed up for PostScan Mail almost 2 weeks ago. I have yet to recieve confirmation they have received everything they need to activate my account. When i call customer service it goes directly to voice mail. The only option is for them to call you back, but I don't have a US number for them to call. I have emailed them numerous times over the past week to both their support@ and info@ email asking for them to send me an email confirm of my account, but have heard nothing back. I have already forwarded my mail to them and now I don't know how to get it. I am starting to wonder if they are still in business. This is the worst customer service i have ever experienced. Pros I have nothing positive to say about them so far. Cons PostScan Mail has the worst customer service I have ever experienced. Review Source Response from Certifix December 15, 2015 We are very sorry to hear that you had trouble with our customer service. Recently, we have brought in a customer service representative that is solely in charge of PostScan Mail customer relations. If you have any further inquiries or problems do not hesitate to call or email us- we will be happy to make things right! Helmy E. CEO Government Relations Used the software for: ### "The online mailbox you have been waiting for!" September 18, 2014 5.0 I have been using PostScan Mail to receive my personal and business mail for more than 2 years now, I am the Founder and CEO of the service and try my hardest to have our development team make the online interface as easy to use as possible. I pay close attention to online customer reviews and it is my personal mission to improve the service and our support wherever it may need improvement! Please feel free to contact me directly at helmy@postscanmail.com and I will be sure to respond right away if you have any issues that are not being addressed immediately. Pros Remote and online mailbox Easy to use interface Nationwide addresses Secure Review Source Response from Certifix December 15, 2015 Thank you for your feedback! AH Alfonso H. Owner Retail Used the software for: 1-2 years ### "Bad Review fromoperator" August 14, 2024 1.0 As an operator working with Post Scan Mail, I’m extremely disappointed with the service and management. The post-scan mail system has been a nightmare. There are constant delays, and important documents are often lost or misfiled, causing significant disruptions in our operations. The lack of communication from management only exacerbates the problem. Requests for updates or assistance are met with silence or vague responses, leaving us in the dark and unable to meet our own deadlines. It's frustrating to see how poorly these issues are handled, especially when they directly impact our ability to provide quality service to our clients. Leadership at Post Scan Mail seems to lack the foresight and organizational skills needed to run an efficient operation. Instead of addressing these ongoing problems, they tend to shift blame and avoid taking responsibility. This kind of management is not only unprofessional but also harmful to the business relationship. I strongly advise other operators to think twice before engaging with this company unless they significantly improve their processes and leadership strategies. Pros none. They are do not handle operator requests well. They feel entitled like they are doing us a favor. Cons none communication, lack of management skills Review Source MM Matthew M. Designer Design Used the software for: 2+ years ### "Post Scan Mail" April 25, 2019 3.0 Great I love it but add quicker processing time to other states and add a option to automatically recycle mail so I can avoid superfluous charges. Pros This software in indispensable to me, I used it for all my mail and wouldn't switch back to using a traditional mailbox, but theres improvements to be made. Cons The main con is the processing facility is in california, so my main address is california, meaning I pay california tax which is the highest in the country. I would much prefer to move my address to another lower tax state, but using the service and adding an address in another state adds days to the processing time and it's slow enough already, I have to use california. I don't want my address to be in California, I'm only there so I can see my mail faster. Also there's no option to automatically recycle physical mail, Post Scan Mail adds charges for mail you don't recycle, so you have sign in every couple weeks and click 'recycle' on all the mail. Its pointless cause I do it to every piece anyway and if I forget the bill is 10x higher. Review Source MG Mark G. Firefighter/Paramedic Public Safety Used the software for: 1-2 years ### "My PostScan Review" April 12, 2019 4.0 Great service for those who travel and need a service to hold mail. Very discreet and professional. Highly recommended. Pros Thus far I have been very pleased using PostScan Mail. It is a great option for me when I am out-of-town to have my mail and parcels collected and then shipped at my convenience to my residence when I return. I don't have to worry about mail piling up or having to ask a friend, relative or neighbor to collect my mail when I am gone. It also is a very discreet service and your privacy is kept confidential. When I have had concerns or questions I have emailed the Customer service department and they have always promptly returned my emails and issues have always been resolved. I would highly recommend PostScan mail for anyone who frequently goes out-of-town and needs their mail collected. It is a very professional service and I will continuing using them for my needs. Cons The only complaint that I would have with PostScan Mail is that at times when I track a package or parcel the time of them receiving the package and the time I get notified is sometimes delayed. Review Source JR Josh R. President Marketing and Advertising Used the software for: 2+ years ### "Perfect if you don’t like being tied down to your mailbox" April 12, 2019 5.0 My overall experience has been positive. I enjoy the convenience of being able to accept packages and letters virtually with the ability to forward them to the physical address I am located at that particular time. Pros I really enjoy how innovative this product is! It is so easy to access my mail from anywhere in the world. I am frequently changing locations for my job and PostScan Mail allows me to never miss out those important documents that clients send me. With the ability to have multiple addresses and locations throughout the United States, PostScan Mail allows me to operate more efficiently than even before. I can access my mail just as easily as email! Cons There have been a few occasions where I will receive the incorrect mail scanned and sometimes when I request to recycle a piece of mail it takes months. Review Source RM Robert M. COO Information Technology and Services Used the software for: 2+ years ### "I just really like having a main scanning service, but your software could be a lot better :-) " May 16, 2017 2.0 I don't have to open mail and when I travel I get mail & packages to an address I can count on. The software gets the job done, it could be a lot better, but the real benefit of PostScan Mail is the mail scanning & handling for me. Saves me a lot of time! Pros The best thing is just getting the scanned contents inside a letter via email. The mail forwarding is great for the very few items. I like that you can select many transactions to perform an action (that's a must) since doing an action on one piece of mail at a time is slow. Cons The speed is slow, the way mail is moved into folders is slow & cumbersome. It's not the easiest to look at the mail in your platform, waiting for images to load & trying to scroll through a page. I have to remember to go in an delete mail I don't want for example too. Review Source Response from Certifix November 1, 2017 Hi Robert, Thank you for leaving us a review. We really appreciate your detailed feedback and are glad to hear that our service is beneficial to you. We've heard your frustrations with our interface and would like you to know that our developers are currently working on a new, more up-to-date version of PostScan Mail. We hope that this new and improved version will be more inviting and user-friendly. Our team is working hard to bring these new features to our customers soon, so stay posted. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com LC Lawrence C. Director Medical Devices Used the software for: Less than 6 months ### "Do not trust with important mail" May 10, 2019 1.0 Terrible! Can not trust them to send important mail. Pros Lost the first piece of mail I ask them to send then offered ZERO support! Cons No support. Lost my renewed driver's license and did not do anything to find the letter. Forced me to do all the run around to the post office which said they never got the letter. They Postscan just shrugged and said not our problem. Review Source Response from Certifix May 17, 2019 Hello Mr. Camera, We understand your frustration completely and sincerely apologize that you have not received your mail item. We have checked in with the Seattle, Washington address multiple times and confirmed that your mail item left the facility. The store has checked in with the local mailman and he said he collected the mail item. Unfortunately, this is out of our hands as USPS sometimes fails to update their system. If there is any way we can make this up for you, please let us know. We have attempted to reach out to you directly and await your response. Sincerely, PostScan Mail Customer Service Supervisor SO Steen O. Director Pharmaceuticals Used the software for: 2+ years ### "A service that works" April 19, 2019 4.0 Effective handling of my mail as well as scanning of all sources Pros I have been happy with the product and the services provided over several years now. It is very reliable and it is easy to get special service when needed. For instance cashing checks has been essential for me and very easy to manage with Postscan mail Cons I would like a better billing system where I would get invoices for instance monthly or quarterly instead of a large number of small transactions which are had to manage in the bookkeeping system Review Source jM joe M. Expat Education Management Used the software for: 1-2 years ### "Satisfied Customer !" April 19, 2019 5.0 Pros Very simple and easy way for Expats to quickly receive, view , read and forward their mail while living abroad. A very reasonably priced service with great customer support ! I'd be lost without them ! Cons There are none. This service is 100% FANTASTIC ! I have no complaints whatsoever ! Review Source SC Sweth C. N/A Used the software for: 2+ years ### "Difficult and expensive" May 16, 2017 2.0 Pros The core functionality, of being able to get scans of all incoming mail, works reliably, although sometimes (far less often now than when I first started using the service a few years ago) there are inexplicable multi-day delays between requesting a scan and receiving the results. Cons The software UI is horrible, especially over slow/high-latency links (i.e. the exact type of links that someone who is often remote and needs a mail scanning service is often on). And the new pricing system makes continuing to use it untenable, which is why I am investigating alternatives and planning to stop using this service. Review Source Response from Certifix November 1, 2017 Hi Sweth, We appreciate your feedback. We're sad to hear that your experience has not been representative of what we aim to provide at PostScan Mail. Our developers are consistently working to improve the software and make it easy and efficient for our customers. We'd like to hear more from you and invite you to contact us directly to see what we can do to improve your experience. Respectfully, PostScan Mail (800) 624-5866 support@postscanmail.com CM Christopher M. Owner/Manager Entertainment Used the software for: 1-2 years ### "Has been easy to use. Very simple. " May 26, 2017 5.0 Allows me to have a mobile business. Pros It's simple to use. The lay out is clear and easy to understand. I like that I receive emails once mail is received. Recycling is a cool option. Cons I would like to see mail opend and scanned instead of waiting a day to see the contents of the mail. Review Source Response from Certifix November 1, 2017 Hi Christopher, we thank you for your time taken to leave a great review. We appreciate your feedback and will take your suggestions into consideration. JB James B. CFO Import and Export Used the software for: 6-12 months ### "It would be good if it was fully iPhone compatible " April 19, 2019 3.0 Weak. Pros It does what it says, opens your email, scans it, and saves digital copies until you read them and decide to have them disposed on, or sent to you. Cons The iPhone functionality is limited almost to the point of uselessness, and the CS team refuses to forward mail to an address I’ve requested, instead forcing me to use the software, which doesn’t work on an iPhone. Also, for reasons unknown, banks and other institutions are told my permanent address is the one used by PostScan, causing endless problems because it isn’t the case. I still own the address where that I have the mail delivered to(from which it is forwarded to postscan). Review Source CY Carlos Y. Founder Internet Used the software for: 2+ years ### "Mail review " December 18, 2022 5.0 Pros I really like the postscan software. It allows me to send and receive emails Cons no problems encountered in the use of this software I highly recommend Review Source TB Thomas B. Mr Real Estate Used the software for: 2+ years ### "PostScan Mail is good" May 18, 2017 2.0 Pros mail scanning is inherently convenient and it works well enough. Cons the lag time is too long, scan times is inconsistent and billing is opaque. for some time i was being charged a larger amount than normal due to storage that i hadn't realized i was utilizing. Review Source Response from Certifix November 1, 2017 Hi Thomas, Thank you for your review. Our team works hard to make sure that your mail is delivered quickly and conveniently to your digital mailbox. Open and scan requests are fulfilled within 12 hours of being requested to ensure that you see the contents of your mail as soon as possible. We offer free storage for 30 days for every mail item, and digital copies are stored in your account at no additional charge for as long as the account remains open. We'd like to hear more from you in hopes to make your PostScan Mail experience much more positive. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com JS Joahana S. Used the software for: 2+ years ### "Best Virtual Mail Service!" June 11, 2016 5.0 Post Scan Mail is seriously the best virtual mailbox service I have ever encountered!!! It allows me to manage mypostal mail whenever and wherever I want in seconds. There is no more messy tables with unnecessary mail at my house. I absolutely love it and the price is unbelievable!! Thank you Post Scan Mail for offering the best service possible! Review Source Response from Certifix November 1, 2017 Hi Joahana, We love to hear back from our customers, Thank you for the time and effort you put in to give us a great review. JE Jerry E. User Used the software for: 1-2 years ### "Professional and Trustworthy" May 16, 2017 5.0 I'm away from home for extended periods for work. This service enables me to travel without disrupting my mail. Pros Flexible and reliable. They have not "dropped the ball" even once. Nothing has gone missing or been mishandled. Cons Response can be slow - after one action "such as scan this item," it seems to reload everything instead of picking up where you left off. Review Source Response from Certifix November 1, 2017 Hi Jerry, We value your feedback and hope to always be this reliable. One of the many perks of this service is that you can travel and still view your mail, and it seems like you love it as much as we do. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.