# PostScan Mail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PostScan Mail the right Email Management solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/223928/PostScan-Mail/reviews/ --- PostScan Mail 4 (121) [View alternatives](https://www.capterra.com/p/223928/PostScan-Mail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 1st, 2026 # Reviews of PostScan Mail Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews CY Carlos Y Founder Internet, 51 - 200 employeesUsed the software for: More than 2 years. “It allows me to send and receive emails“ December 18, 2022 JT Jessica T OwnerAccounting, 2 - 10 employeesUsed the software for: 1-2 years. “They take blurry, crinkled sideways or upside down photos of it. If you complain, they blame it on the location employees and say it's not their responsibility.“ February 12, 2025 JG Janet G DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Today they admitted they had everything but one of their employees was incompetent and couldn’t figure out how to do their job back in February, but no one did anything other than keep charging my credit card every month and ignoring mail I was receiving.“ July 26, 2024 AH Alfonso H OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “There are constant delays, and important documents are often lost or misfiled, causing significant disruptions in our operations.“ August 14, 2024 AH Alfonso H OwnerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Requests for updates or assistance are met with silence or vague responses, leaving us in the dark and unable to meet our own deadlines.“ August 14, 2024 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oscar T. Engineer Internet Used the software for: 1-2 years ### "Effective remote postmail management." June 17, 2018 5.0 Pros Postscan mail eliminates the need to manage our US mailbox physically . Without being physically present in the united states ,we have been able to receive mails sent to our postbox digitally ,and pass instructions on what to with them via the Postscan mail team. Cons We have been able to manage our US mailbox remotely. I have no complaints whatsoever as this service makes perfect sense. Review Source MA Michelle A. Office Administrator Government Relations Used the software for: 1-2 years ### "Post Scan Mail's "Virtual Mailbox" is the BEST!" December 22, 2015 5.0 I can't say enough about how much I love PostScan Mail and the convenience of having all my mail delivered to my virtual mailbox. PostScan Mail weeds out all the junk mail and lets me see my mail usually within 24 hours of delivery from the USPS and any other carrier I get packages from. I then decide if I want it opened and the contents scanned or if I want it shredded or even just stored in my mailbox. I researched a few virtual mail forwarding companies before I chose Post Scan Mail and what I found in my research that makes Post Scan Mail stand out from the rest is not only their pricing, but they also provide excellent customer service. The few times I've called, I actually get a live person and not a recording. Once I had a minor discrepancy on my account so I called and explained this to the customer service rep who was very courteous and immediately processed my refund request. It was credited back to my card within 24 hours. Other companies nickle and dime and charge you outrageous fees for scanning and storage. Post Scan Mail is by far the best value and service available for virtual mail forwarding. I highly recommend Post Scan Mail to both individuals and to companies for all their mail receiving/forwarding as well as fully functional mail room needs. Pros Inexpensive, excellent customer service, user friendly and they have premium P.O. boxes available in all the major cities (i.e. Los Angles, Miami, New York, Dallas, etc) nationwide throughout the US. Cons They're closed on weekends, so no customer support is available on weekends. Review Source FB Franciska B. Ceo Accounting Used the software for: Less than 6 months ### "A service support user experience made in hell" June 15, 2026 1.0 Could not be a worse. Have not had such a bad experience in like forever. Just horrible. Litterally oblivious and proud to be. Pros Nothing really. They lure you in with promises of a great and easy service, forgetting to mention their staff are illiterate. Cons Support, client relations, user interface, dealing with international clients, understanding international circumstances, understanding written english language, certificate, apostiles and/or requests. Review Source Tyler W. Franchise Advisory Council Board Member Retail Used the software for: 6-12 months ### "Review" August 10, 2018 4.0 PostScan Mail is a great revenue stream for all Postal/Mailing solution stores. Great customer service. Pros The software is relatively straight forward and easy to use. Cons It would be more intuitive and easier on the operator to assign mail to a mailbox immediately after uploading it. That way you do not have to upload all the pictures first, and then assign them to mailboxes. It would decrease errors in uploading mail. Review Source Helmy E. CEO Government Relations Used the software for: ### "The online mailbox you have been waiting for!" September 18, 2014 5.0 I have been using PostScan Mail to receive my personal and business mail for more than 2 years now, I am the Founder and CEO of the service and try my hardest to have our development team make the online interface as easy to use as possible. I pay close attention to online customer reviews and it is my personal mission to improve the service and our support wherever it may need improvement! Please feel free to contact me directly at helmy@postscanmail.com and I will be sure to respond right away if you have any issues that are not being addressed immediately. Pros Remote and online mailbox Easy to use interface Nationwide addresses Secure Review Source Response from Certifix December 15, 2015 Thank you for your feedback! JT Jessica T. Owner Accounting Used the software for: 1-2 years ### "Terrible! They don't scan and they mix up mail" February 12, 2025 1.0 DEFINITELY STAY AWAY!!! Totally unreliable, and in a sense it is a scam, because they charge for SCANNING service, but do not deliver that. It's also super insecure as they mix up people's mail. The location in question is \[sensitive content hidden\] Pros Nothing really. They can't even meet the bare minimum of services. Cons They don't scan your mail!!! They take blurry, crinkled sideways or upside down photos of it. If you complain, they blame it on the location employees and say it's not their responsibility. (They contract out to 3rd party shipping stores). However I'm paying PostScan for scans so it's THEIR resp to deliver scans. Even worse, i regularly get other peoples mail, including financial statements!!! I keep complaining and getting my mail redone but they keep reverting to illegible photos. Review Source AA Aamer A. Self used Information Technology and Services Used the software for: 1-2 years ### "Should be called "steal-lie-deceive" for accuracy" December 1, 2024 1.0 They are "postscanmail" but they neither posted, scanned, or received my mail. I'm filing a claim in court this week to recover my losses. Pretty terrible service when they literally cannot do the core service they are named for. Pros When they were using a third party operator, I had no issues. Cons Since I signed up for a location that they run, it's been a complete disaster. I had three packages delivered there and they were all lost. I called multiple times and was told different stories eventually to learn they gave me an address for a location that has no employees. My UPS delivery has proof of delivery with a signature, but they claim they don't have it. Total joke of a service. Review Source Mike P. Construction Manager Oil & Energy Used the software for: Less than 6 months ### "Avoid At All Cost" August 16, 2024 1.0 Organised theft sums it up. Requirement to submit copies of highly sensitive personal information should have set off the alarm bells. Pros Nothing, disaster from start to end. No customer service or support when dealing with their local partners. Cons Essentially PostScanMail use different local partners all over the world. I had the "pleasure" of dealing with MobiTel AT CZ SK UA who essentially took hostage of my mail, refused to forward it both outside and inside the country. PostScanMail provided no commentary and did nothing to support me despite me repeatedly cc'ing their support team on every e-mail to MobiTel AT CZ SK UA. Daylight robbery you might say, on top of that they will demand copies of your passport, driving licence, proof of address, etc. God only knows where that goes. Review Source Eileen Moran C. Marketing & Operations Manager Marketing and Advertising Used the software for: 1-2 years ### "Not the best solution" April 15, 2019 3.0 We needed a local mailbox that was accessible online since we have no central office and needed a virtual mailbox/address. They don't offer check deposit, they forward mail before scanning, they lose mail. It's cheap and the online dashboard is fairly easy to use - those are the good parts. Customer service is not very helpful and there is no one on site to talk to; just a centralized customer service. Since we had problems and have gotten credits in the past, the last time I had a big issue with the mailbox being closed for a week without notice, they told me that I couldn't get a credit since I had already had one in the past. So they can just screw up and there is no recourse. It's gotten slightly better lately which is why I gave them 3 stars instead of 2. As our company grows and we are getting more mail, we are going to change service providers. It's a pain to have to change your address on everything, and isn't at the top of our priority list now, but we will be switching companies. Pros The website is easy to use; price is low Cons Our mal sent to Newark, NJ, gets routed by mail to California and then scanned. We were not told this when we opened our account. If we need to forward it, then it's another two or three days more. It can take days and sometimes weeks and mail seems to get lost frequently. I try not to have any checks sent there and have resorted to having customers send them to my home address if they can't do ACH payments. Review Source Chris W. Writing and Editing Used the software for: ### "Unbelieveably bad customer service" June 9, 2015 1.0 I signed up for PostScan Mail almost 2 weeks ago. I have yet to recieve confirmation they have received everything they need to activate my account. When i call customer service it goes directly to voice mail. The only option is for them to call you back, but I don't have a US number for them to call. I have emailed them numerous times over the past week to both their support@ and info@ email asking for them to send me an email confirm of my account, but have heard nothing back. I have already forwarded my mail to them and now I don't know how to get it. I am starting to wonder if they are still in business. This is the worst customer service i have ever experienced. Pros I have nothing positive to say about them so far. Cons PostScan Mail has the worst customer service I have ever experienced. Review Source Response from Certifix December 15, 2015 We are very sorry to hear that you had trouble with our customer service. Recently, we have brought in a customer service representative that is solely in charge of PostScan Mail customer relations. If you have any further inquiries or problems do not hesitate to call or email us- we will be happy to make things right! Jacki H. Owner Used the software for: 1-2 years ### "Well Worth It" May 14, 2017 5.0 Pros It's a very fast and useful mailbox. It works great, and I can easily access all of my mails from here. The pricing is more than fair, and I really love that they give you a free 30-day trial to make sure it will work decently for you! As a small business owner, I can't give it enough stars! It is the best virtual mailbox I've ever seen and I made sure I really did my research before signing up. Even better, communication is much easier. The features are awesome too! I can't recommend enough to this great service. Try it, you will definitely love it.. Cons It's a very fast and useful mailbox. It works great, and I can easily access all of my mails from here. The pricing is more than fair, and I really love that they give you a free 30-day trial to make sure it will work decently for you! As a small business owner, I can't give it enough stars! It is the best virtual mailbox I've ever seen and I made sure I really did my research before signing up. Even better, communication is much easier. The features are awesome too! I can't recommend enough to this great service. Try it, you will definitely love it.. Review Source Response from Certifix November 1, 2017 Hi Jacki, We love your great review. Our company is always happy to provide the best services to our customers. AJ Anwar J. Operations Manager Retail Used the software for: 6-12 months ### "PostScan Mail System - User Friendly" February 14, 2024 5.0 Pros This is not a past-tense question. We like the entire system of PostScan Mail. Cons We do not have any cons per say, however, we recommend that 90 days be lessened to 6 weeks for a person to resolve his/her account issues in order to have his/her respective account current. Review Source HA Heather A. CloudTech Engineer Information Technology and Services Used the software for: 2+ years ### "Best virtual mailbox service there is." May 16, 2017 5.0 The ability to not need to be tied to one location to receive postal mail, and to do so at a reasonable cost. Pros I like that it's easy to access my mail from anywhere, the interface is clean and easy to use, and they are reasonably priced. They also have never lost a piece of my mail and have helped me out with some things related to my mail a number of times. Cons Sometimes their customer service team can be slow to scan in documents, or they are unavailable and hard to reach, and the platform can seem a little clunky, but everything always works out, so I don't see those cons as any big deal or a constant problem. Review Source Response from Certifix November 1, 2017 Hello Heather, Thank you for your awesome review. We appreciate the time you took to leave us such great feedback. We have been working with customer service to improve our rapidness and efficiency. FH Ferenc H. Founder Internet Used the software for: 2+ years ### "To use this service is just as easy as an email box! Amazing! Best mailbox service I have found !" May 16, 2017 5.0 Quick and reliable way to check my mail without the need for a physical PO Box. Nevertheless, I can forward my mail to any address. Pros What I like the most is the user interface of this app. Looks and feels like just as an email service. Just click on the incomings and you can read them as an email. You can ask for secure delete (shredding) or forwarding to any address. In my experience I have never had an issue with my Account. When I had questions I just called or emailed support and I got my answers. This system is easy quick and reliable, what else you need? I picked an address where I can receive parcels, too. Just compare it to competitors and you will see the price is reasonable. Love it! Cons I do not have any dislikes with this service, really. Service is good and reliable. During my 2+ years I had no issues. Review Source Response from Certifix November 1, 2017 Hi Ferenc, Thank you for your awesome feedback on our service. We hope to keep this system reliable and secure for many, many years. We work hard to have our customers satisfied. KG Kevin G. Head of Partnerships Marketing and Advertising Used the software for: 1-2 years ### "The best solution to an expats US mail situation. " May 16, 2017 4.0 It helps me to stay up to date and organised with my life back in the states while living abroad. I no longer have to rely on others receiving my mail and collecting it from a po box, opening it and reading it to me over the phone. Your system is brilliant. Pros The ease of use. The program is very user friendly and allows me stay organised while my family and I are living abroad for extended period of time. I haven't missed a beat with my mail, and that helps to eliminate any stress I have about my affairs at home. Cons I wish the mobile site worked better from my phone or that you had a specific IOS app to make it easier to check my mail from my iPhone when I'm on the go. At this time, I check from my laptop because it's much easier to use and navigate. Review Source Response from Certifix November 6, 2017 Hi Kevin, We really appreciate your review! Thank you for letting us know what you love about PostScan Mail. We're very happy to announce that our IOS app is readily available in the app store. We hope the app will let you navigate your mailbox much more easily. Please let us know what you think. Sincerely, PostScan Mail (800) 624-5866 support@postscanmail.com GC Graziela C. Owner Design Used the software for: 6-12 months ### "I often have problems downloading content. I often get an error message that the site is not avail." May 16, 2017 3.0 It automatically scans documents for me. Pros It automatically scans documents I need scanned. It automatically scans documents I need scanned. It automatically scans documents I need scanned.It automatically scans documents I need scanned.It automatically scans documents I need scanned.It automatically scans documents I need scanned. Cons I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. I often have issues downloading content and get an error message. Review Source Response from Certifix November 1, 2017 Hi Graziela, Thank you for your feedback. We're sad to hear that your PostScan Mail experience is not as positive as we strive for it to be. Our software developers are working on implementing features that will make PostScan Mail's interface more efficient and user-friendly. We welcome you to reach out to our support team whenever you experience any technical issues, as we're always happy to help. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com SG Sharon G. COO Individual & Family Services Used the software for: 2+ years ### "I have only had a positive experience with this software provider. It is easy to use. " May 16, 2017 5.0 Central place for my mail and the management of our mail. Pros I am impressed with the ease of use. It is very intuitive. It is always reliable. Follow through has been prompt (forwarding hard copy mail when requested) Review Source Response from Certifix November 1, 2017 Hi Sharon, Ease of use, reliability, and simplicity are some of the many great features of this service. We are glad you are taking advantage of these features with us. LP Luca P. Senior Business Analyst Banking Used the software for: 2+ years ### "Nice service, old app and price increase unreasonable " May 16, 2017 4.0 Useful to maintain a us address Pros It does not lose mail, keeps record of everything. The list of email is ok easy to use once you are familiar with it Cons Very old, slow and cumbersome interface. Takes a long time to scan and recycle the mail. Last year price increase was unreasonable but got no other alternative once abroad Review Source Response from Certifix November 6, 2017 Hi Luca, Thanks for your review. We're sad to hear that you're not as satisfied with your subscription as we know you could be. We guarantee that the change in price has helped us provide better service all around. Our developers are working to update the interface, and our IOS app is available now! Please let us know what we can do to make your experience a better one. Thank you, PostScan Mail (800) 624-5866 support@postscanmail.com CP Courtney P. Owner, Bird in Hand Coaching E-Learning Used the software for: 1-2 years ### "Great for Expats!" August 5, 2019 4.0 I have been very happy with their services and appreciate having a business address in the US, even during our year in Central America. Now that I am back it is still convenient to have a mailing address for my biz -- so that I can protect my privacy, especially in more public spaces like online. I recommend it! Pros I started using PostScan Mail when I was living abroad with my family and publishing my first book. I looked into various virtual mailboxes and this is the one I chose. Cons The one improvement is that I wish I could have a street address rather than a Personal Mailbox Number (so it wasn't obvious to other people that this is a PO Box). Review Source RJ Rohit J. Director Information Services Used the software for: Less than 6 months ### "Great service for virtual management of snail mail" April 13, 2019 5.0 Nice product, good customer service. Could do a bit better with request to send snail mail feature, check deposit, and faster truncating/recycling of mail. Pros I like that I can access my mail from anywhere, even while I'm traveling. PostScan Mail also has nice and courteous customer service. Cons \* No service to automatically deposit checks. \* Doesn't offer to send snail mail on your behalf even if you're willing to pay for it. For some mails, you need to respond back via snail mail/postal mail, so a feature where you could either type or upload mail and PostScan Mail would mail it for you would come in handy. \* Takes a lot of time if you request recycling of mail, which clunks up your inbox. Review Source DL David L. retired Used the software for: 2+ years ### "Using Postscan Mail for 4 years, never had a problem." May 16, 2017 5.0 Mail is handled very quickly without having to forward it. Pros Mail is scanned and made available for reading on the internet. Rarely need it forwarded because of this. Cons Would be nice if there were and app for my Android phone. Also the website is not friendly to the phone. Review Source Response from Certifix November 6, 2017 Hi David, Thanks for leaving us a review! We appreciate your feedback and are happy to announce our IOS app now available! Our developers are currently working on an android version, and we're constantly looking to improve the features of PSM. Sincerely, PostScan Mail (800) 624-5866 support@postscanmail.com RP Rebekka P. RN Hospital & Health Care Used the software for: 2+ years ### "Works for what I need, but could be improved" April 20, 2019 3.0 Pros Works for my travelling lifestyle. I am able to receive my mail and view it from anywhere in the world. Cons The website feels clunky at times. The app stopped working so I had to delete it. I waited several weeks but it still wasn't working. Review Source SC Sci C. Engineer Automotive Used the software for: 2+ years ### "Perfect paperless mail system" May 16, 2017 5.0 Time Pros Email delivery is fast and secure, system had issues last year but upgrades resolved. Customer service is excellent Cons I wish there was a phone app to manage mailbox. The phone app would prevent screen size scaling issues with the website on a mobile device. Im not always near a pc Review Source Response from Certifix November 1, 2017 Hi Sci, We value our customer feedback and yours is part of it. We are currently working on a mobile app to make our service more accessible. DB David B. Stuntman Used the software for: 2+ years ### "Everything works well and I'm very happy with the service" May 16, 2017 5.0 Pros Ease of use, quick response time, everything is done efficiently without the need to speak with customer support. Cons It seem s like it occasionally loads slowly and it takes a while for me to move thru my scans. Maybe this is my internet connection though?? Review Source Response from Certifix November 1, 2017 Hi David, Thank you for the great review, we work hard to make the system works efficiently and conveniently for our customers. Candise H. Owner Used the software for: ### "Absolutely Amazing!" June 7, 2016 5.0 I travel a lot for work. It is super convenient to be able to check my mail from anywhere I am. I also love the fact that I have the option to have my mail shredded! Fantastic way to go green! Review Source Response from Certifix November 1, 2017 Hi Candise, We also love the convenience of doing PostScan mail while traveling, it just makes handling mail so much easier. Thank you for the review. Similar Products Featured