# Bookedin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookedin the right Appointment Scheduling solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224018/BookedIN/reviews --- Bookedin 4.6 (298) [View alternatives](https://www.capterra.com/p/224018/BookedIN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Bookedin Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TA Tim A Co-OwnerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location.“ October 7, 2024 CR Carie R BarbershopApparel & Fashion, Self-employedUsed the software for: I used a free trial. “What I don’t like is that every barber is allowed to see every customer information .“ January 28, 2025 AC Angel W C OwnerBusiness Supplies and Equipment, Self-employedUsed the software for: 1-2 years. “It has completely streamlined the way I manage appointments—no more back-and-forth messages or missed bookings.“ June 12, 2025 jw jack w SupervisorFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Needs more options at points, while simple and easy to use, lacks enough functionality“ August 27, 2024 VW Virgil W Commander, Chapter Service OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use for our older clients, and the security that we needed. How easy it is for our clients to schedule their appointment on their phones.“ October 1, 2025 CJ Crystel J OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes there are glitches on the desktop where appointments booked on the App don’t show on the desktop“ March 29, 2024 SS Simone S CounsellorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s so convenient that I use the service on my website to book relevant meetings.“ April 28, 2025 DP Denise P GroomerDairy, Self-employedUsed the software for: More than 2 years. “Its a little harder to use on the app“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason D. Clinic Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookedin has been great for our online booking" June 1, 2020 4.0 I have been enjoying it so far, people say its easier than my old system. Pros I like how easy it is for my patients to book online and how flexible the software is. My old software would only let me book in 30 minute increments which was a problem when I got busier and wanted to shift to 20 minute slots. Was easily integrated with my website. Cons I wish it was a little sharper looking, I would like to make it more modern. Also, I know that its a reach, but I wish it was more integrated with my office software, Instagram, Twitter, etc. Review Source TG Tom G. Tattooist, Studio Owner Arts and Crafts Used the software for: Less than 6 months ### "Bookedin for Australian Tattoo Studio" October 23, 2024 4.0 I have found bookedin to be a fantastic tool for client bookings and managment, easy to use and dynamic. Pros Easy of Use. Good Price Point. Intuitive interface. Great cross intergration. Cons Not being able to set up different payment accounts for different staff/services to take deposits Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Bookedin Sponsorship Deal with Jon Nelson - Tattoo Artist Review Source Response from Bookedin November 18, 2024 Thank you so much for your kind words, Tom! We’re thrilled to hear that you enjoyed the ease of use, good price point, intuitive interface and great cross-integration. Your feedback and suggestions mean a lot to us and we will add them to our feature request list! DA Desiree A. Pet groomer Veterinary Used the software for: Less than 6 months ### "Easy to use and a good beginners app" December 12, 2023 3.0 Overall it is a good app. I am glad that my clients seem to be able to make appt easily and some of them are elserly Pros I love that it sends out reminders. The app is fairly easy to use for all ages Cons It needs to have more options to customize things. Id like to beable to click and drag clients to easily move in the calendar. It needs somewhere to add notes Reason for choosing Bookedin A client of mine uses it and recommended it Review Source Response from Bookedin January 29, 2024 Thank you for the feedback Desiree. We trust we can bring you and your office lots of value this year! Please definitely check out the "Clients" area of the app, it's got spots for taking notes and you can add custom form-fields too. Please reach out any time if we can assist. Support@bookedin.com VR Verified Reviewer Cleaner Consumer Services Used the software for: Less than 6 months ### "Great product!" November 20, 2023 4.0 Love them, always in touch with me and I feel it’s a great team Pros This is a system that allows for online bookings with me and the client being emailed, confirmations sent and me told when they confirm and easy online booking for them when I’m busy 🤗 Cons I think the calendar is a little glitchy and clunky on the app but always loads, just needs some work Alternatives considered [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) Reason for choosing Bookedin Just seemed easier and more professional with flexibility included Review Source Response from Bookedin November 20, 2023 Thank you so much for this glowing review! I'll let our tech team know you had some glitches. If it happens again plz email support@bookedin.net. A quick fix could be to restart your phone/computer then quit all apps and restart Bookedin. This will free up memory. SB Susan B. Owner Financial Services Used the software for: Less than 6 months ### "Tax office looking forward to using Bookedin for the new upcoming Tax Year!" December 18, 2023 5.0 So far we've had a positive experience. As we slide into the next year where we'll be using it 100% we're looking forward to seeing how much time this really will save us! Pros Appt confirmations/reminders, every client we've spoken to about receiving them has been very pleased with the idea. Different services you could setup. Ease of use. Geno at Tech Support is incredibly responsive and has taken ALL recommendations into consideration for future releases. Great Tech Support, Geno was amazing at pulling over 1200 clients over from a csv file for us into the software and has taken note of all suggestions for future releases. Cons No easy print option (Geno helped us with a hack that works just fine in the meantime). Color-coding "services" or appts would be great. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Bookedin It does pretty much everything we need it to do. Review Source Response from Bookedin January 29, 2024 Thank you Susan for this excellent feedback. So glad you and Geno could connect! Cheers to a time-saved tax season 💰🤩 JW Jennifer W. Tattoo Shop Owner & Artist Consumer Services Used the software for: 1-2 years ### "BookedIn has saved my business !" August 1, 2022 5.0 Pros It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!! Cons I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better! Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) BookedIn is light-years ahead of that product! I used it for 10 years at another tattoo shop. Review Source Response from Bookedin August 10, 2022 Wow Jennifer this is amazing to hear! I'm so happy Bookedin is now your robot secretary, love that! ~Leanne JT Jared T. Owner/Chiropractor Alternative Medicine Used the software for: 6-12 months ### "Simple and Effective" October 30, 2022 5.0 We had another online booking software before Bookedin. They were adequate until they sold to Booksy. Booksy changed the platform and made everything inconvenient. Luckily, I found Bookedin which had a very similar platform to the previous software only better. It has a better interface, it looks cleaner, and it is simpler to use while having more features. The cost is about the same. There are a lot of options out there so I am grateful I found Bookedin fairly quickly and that it suited our needs so well. Pros We use this software for new patient appointments in our chiropractic office. It was simple to put the button our website so people can schedule themselves. They get a text and/or email reminder and pay for the service when they schedule so they rarely miss. In addition, we we keep our hyperbaric and massage appointments on the calendar. The reminders and the simplicity of the whole design is perfect for us. Cons If there are any cons, I am not aware of them. Reason for choosing Bookedin It fit really well with what we needed. We need a software that keeps a few different schedules and is easy for prospective patients to schedule themselves online. Bookedin is perfect for our needs and we hope that never changes. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Booksy is designed for hair salons and did not meet our needs, at all. It also irked me that they bought out our previous booking software, which was working just fine for us, and changed everything so much that it did not work for us, at all. Review Source JB Jamie B. Administrative Assistant Accounting Used the software for: Less than 6 months ### "New to BookedIn" August 31, 2023 4.0 The support team is amazing. I have spoken with \[sensitive content hidden\] a couple of times during set up and he was able to walk me through what I needed done. Pros The most helpful feature is once you enter the client's information, the next time you book an appointment, all their information auto populates. Also, if you accidentally spell the customer's name wrong, you can go in and change it and it will update that information on the appointment. Cons Not as user friendly if you need to book an appointment for more than 1 person. You need to book each person separately at the time of the appointment. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Bookedin I know many people use Calendly. I just didn't like that you couldn't talk to a person about your questions. They were only available per chat. I just find their product confusing. Switched from [Apptoto](https://www.capterra.com/p/168852/Apptoto/) More calendar options for a better price Review Source Response from Bookedin September 25, 2023 Thanks for this Jamie, super helpful! For the "cons" of booking multiple people, our team is actually working on a new feature for this, we'll email you as soon as it's ready. Thanks again! ~Leanne KM Krystal M. Hair dresser Cosmetics Used the software for: 1-2 years ### "Hairdresser friendly " March 11, 2025 4.0 Im a hairdressed and I use it to make it easier for clients to book, cancel and reschedule appointments. Also like how it sends them a notification 24 hours before. Over all a very simple network to use for booking. Pros Very simple for clients to use. Link is very easy to access and my clients navigate it very well. Cons To pricy for something that is very basic Review Source Response from Bookedin March 12, 2025 Thank you for sharing your feedback! We're thrilled to hear that our system is user-friendly and helps you manage appointments with ease. It's great to know that your clients find it accessible and easy to navigate. Regarding the cost, we understand your concern and appreciate your honesty. We strive to provide the best value for our users and will take your feedback into consideration for future improvements. We're glad that the 24-hour notification feature is beneficial for you and your clients. If there are any additional features or improvements you'd like to see, please let us know. Your input is invaluable in helping us enhance our service. ML Makeithia L. Owner Cosmetics Used the software for: Less than 6 months ### "Good site and easy to use." March 21, 2025 5.0 I love this site and honored to use it. My client stated it the easiest one they ever used. Pros Easy to use and people understand it easier. Cons I don’t have any dislike about this booking site. Review Source TA Tim A. Co-Owner Music Used the software for: 6-12 months ### "Looking Good, Feeling Good" October 7, 2024 4.0 So far, it’s made us more organized and gives a much more professional approach and appearance managing our students. Pros Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location. Cons I would like the ability to track payments by lessons, even if the payments came from outside the Bookedin program. Much like the ability to click confirmed or no show for attendance, I would like the ability to show if a particular lessons was paid or needs collection. Review Source Response from Bookedin October 17, 2024 Hi Tim, we appreciate your business and value your feedback. Regarding your cons, please email us at support@bookedin.com to discuss it further. BS Bruce S. Owner Real Estate Used the software for: Less than 6 months ### "Using Bookedin for daily lot rental " July 28, 2024 5.0 Bookedin is working for me. Very good program if you use it for what it is intended. Pros Bookedin would be great if I were using it like it was intended. I couldn’t find one I liked that was reasonable so I adapted Bookedin and trying to make it work. Cons I felt like I had to struggle to much at the beginning due to the fact customer service never called me to help set the app up after I made an appointment with them at 12:00 noon several weeks ago. Reason for choosing Bookedin I started inputting info and saw that I could make it work in a last minute change of business plan. Review Source Response from Bookedin October 13, 2024 Thank you for your feedback Bruce and we're sorry to hear about your experience with the support. Please email us if you need further assistance. TA Tim A. Owner Fine Art Used the software for: 1-2 years ### "2 locations 2 calendars " November 22, 2022 4.0 We have made it work for awhile now and it does not seem there is a better program out there for scheduling the way we need to do it. Looking forward to the future with Bookedin. Pros My workers are glad we have it. Leaps and bounds over the old paper system. Cons Having 2 locations is a bit troublesome. The employees that work at both locations had to set up with several email addresses. We make it work but look forward to an update that accommodates several locations more efficiently. Also the booking page itself I wish highlighted the individual worker instead of the option for any. Reason for choosing Bookedin Recommend on online search and the videos on how it’s used helped envision us using it well for what we do. Review Source CS Cassandra S. Owner Photography Used the software for: 2+ years ### "Bookedin as a whole is GREAT!" September 22, 2023 4.0 I've used Bookedin for a few years now and its really worked very well for me. Pros I love the ease of using the app on my phone and on the go can change and manage schedules of clients. Cons The only con I have is there is no payment request via the app. I believe this would be a great feature to have. When booking a client, getting deposit is the most important aspect in making sure you have secured that client and timeframe. Review Source Response from Bookedin September 25, 2023 Thanks for the review Cassandra! So glad Bookedin is helping you manage your schedule & clients. I'll add your vote on our features request list, adding a payment requests in the app is a great idea. Thanks again! CJ Crystel J. Owner Cosmetics Used the software for: 1-2 years ### "Great for a salon " March 29, 2024 5.0 I’ve been using it for 10+ years have tried to switch to cheaper services and end up going back to Bookin. Pros I love the text reminders and the app ease Cons Sometimes there are glitches on the desktop where appointments booked on the App don’t show on the desktop Review Source MA Maria A. Natural Medicine Practitioner Alternative Medicine Used the software for: 2+ years ### "This software makes mine and my clients' life softer" October 27, 2016 5.0 I have a busy, small home business, where I work by myself. When I first started the only help I had was my answering machine. So clients would call me when I was busy with a client and unable to answer the phone to book an appointment, many times they called from work and left a message to call them back. If I had a little spare time I would call back only to get their voice mail, saying they were unavailable at that time, and this was the hide and seek game we played until we finally got a hold of each other, it was sometimes very frustrating for me and for them. My husband found out about BookedIn and suggested me I should give it a try. I was a little bit intimidated about using the system, because I am not so good with computerized technology, but decided to go for it. I am glad I did, it is so easy to use and made a big difference on my business, on how I use my time, on my performance and state of mind and my relationship with my clients. I have received comments from my clients on how glad they are to be able to book their own appointment, picking the day and time that best match their schedules. About the features in the software I can't say too much because I don't know how to use all of them, but I am happy with what I am using, customer support I only used once, about a misunderstanding on receiving payment, but after I got in touch with customer support team it was corrected very quickly, and value for the money is good too, because would cost me a lot more if I had to hire a secretary. So I am very satisfied with the software, which I have been using for over 3 years. Thank you BookedIn Team. Maria Arongaus Pros Makes my life a lot easier. Cons Can't think of anything now Review Source TT Tanya T. Owner Consumer Services Used the software for: Less than 6 months ### "Newer User" May 10, 2024 5.0 I like Bookedin and I am happy that I bought this program. This has really helped my organize booking and tracking my appointments. Pros I own a cleaning company and some days our schedules are changing very quickly. I really like the accessibility, I can use it on my laptop or phone based on where I am at that moment. If one of my crew has a sick child and I need to cover that appointment with someone else or a client can't make our scheduled time, I can take care of everything right away. Cons If I have two people booked for a job, I would like that the client's text confirmation message showed them as a team instead of individual bookings. Once you make contact with a Bookedin representative they take care of your problem. Making initial contact has been a bit challenging. Review Source SB Sofie B. Business owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Scheduling made easy" January 28, 2024 4.0 Pros That it texts and emails the clients. We also like that it can track deposits Cons that you can't enter a cash transaction for a deposit. also the depsit tracking doesnt always show up in the same place you have to dive in and click different tabs to find it sometimes Reason for choosing Bookedin We thought you could have a direct button for booking on instagram Review Source BB Brian B. Owner/Mediator Legal Services Used the software for: 6-12 months ### "An Excellent Product and Service!" October 25, 2022 5.0 Excellent product, experience, and customer service! Pros This software is exactly what I needed as I began a new mediation business. My clients (attorneys seeking to calendar mediation dates for their own clients) can now look at my schedule and book mediation dates easily and without any hassle. I get the confirmation email, which helps me to reach out to my clients for additional information. In a short time, I have gone from zero to relatively busy--and Bookedin has been a key contributor to that success. Cons The integration was seamless and the software itself was, for me, fairly intuitive. No complaints. Review Source EC Eddie C. Owner operations Automotive Used the software for: 1-2 years ### "Fast abd Easy" March 19, 2024 5.0 It works. It helps me save time so i can get more work done. Pros Easy process can change anything in a minute on my phone to accommodate schedule for the day Cons You cant book more than one item together on the same ticket Review Source MT Mark T. Optometrist Iwner Hospital & Health Care Used the software for: 2+ years ### "Runs Ny Office " July 28, 2022 5.0 Pros Easy to use. Portable organized. It is always with me. Cons I have no complaints. I love the system Switched from [Filopto](https://www.capterra.com/p/79147/Filopto/) 3 years ago Review Source Response from Bookedin August 10, 2022 Thank you Mark for reviewing us here at Bookedin! Feel free to reach out to us any time on support@bookedin.net Thanks again, ~Leanne BP Brenton P. Tattoo artist Fine Art Used the software for: 1-2 years ### "Great product, great value" July 26, 2022 5.0 I love it. Wouldn’t change it. Pros I love this software for all of its features and it’s very user friendly Cons The app can be kind of “glitchy” at times but not enough to cause any real issue Reason for choosing Bookedin Functionality Review Source Response from Bookedin August 10, 2022 Thank you Brenton for this amazing review! Never hesitate to reach out if you have any questions/comments for us we love hearing from you, here is our email: support@bookedin.net sH sherelle H. Cleaner Consumer Goods Used the software for: 1-2 years ### "Really amazing website" July 25, 2022 4.0 Pros Really amazing website if you’re trying to start a business Cons You can’t make invoices Also sometimes the car for customer does not work Review Source Response from Bookedin August 10, 2022 Thank you Sherelle! I'm adding your vote to our features request list for an invoicing system. In the meantime have you tried using the "Request Payment" button? It is a simplified invoice tool and helps your clients pay you online quick and easy. Note it only works on the ipad/desktop version of Bookedin. Check it out here: https://support.bookedin.com/hc/en-us/articles/115001236286-Email-invoicing-Request-payment-feature ~Leanne VR Verified Reviewer PCA Used the software for: 6-12 months ### "Great online schedule app!" January 20, 2018 4.0 Pros This is a very easy app, for both customers and me to use. It also expands and offers other features like other users, email and text reminders, easy to use customizable schedules and 5 free bookings a month on a standard account. Which made transitioning to a more comprehensive app and stragglers, who get hundreds of emails and never opened my newsletters, can still "book in" without a hastle. Cons It was only a schedule and the service and pricing area was confusing. I loved the app but I needed to expand my capabilities a little. Review Source JH Jayme H. Owner, RMT Health, Wellness and Fitness Used the software for: 2+ years ### "The Revolutionary RMT" October 27, 2016 5.0 I've been using Booked In for 2+ years now. I cannot adequately express how much time and energy this booking platform has saved me. I run a busy Massage Therapy clinic with four other RMTs. I can easily update schedules; add a practitioner and modify services offered. The program is easy to use and doesn't require my patients to have yet another login and password {trust me, more important than you';Ltd think!} Both patients and practioners love the e-mail confirmation feature. It has reduced the number of missed appointments and allows clients to reboook if something has come up. I don't think you will find another program as easy to use and financially feasible for a small business owner. The customer support is phenomenal. Any questions I've had have been addressed in a timely and friendly manner. I have recommended Booked In to a number of other small business owners & will continue to do so. We love supporting a Canadian small business! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.