# Bookedin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bookedin the right Appointment Scheduling solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224018/BookedIN/reviews --- Bookedin 4.6 (298) [View alternatives](https://www.capterra.com/p/224018/BookedIN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Bookedin Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TA Tim A Co-OwnerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location.“ October 7, 2024 CR Carie R BarbershopApparel & Fashion, Self-employedUsed the software for: I used a free trial. “What I don’t like is that every barber is allowed to see every customer information .“ January 28, 2025 AC Angel W C OwnerBusiness Supplies and Equipment, Self-employedUsed the software for: 1-2 years. “It has completely streamlined the way I manage appointments—no more back-and-forth messages or missed bookings.“ June 12, 2025 jw jack w SupervisorFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Needs more options at points, while simple and easy to use, lacks enough functionality“ August 27, 2024 VW Virgil W Commander, Chapter Service OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use for our older clients, and the security that we needed. How easy it is for our clients to schedule their appointment on their phones.“ October 1, 2025 CJ Crystel J OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes there are glitches on the desktop where appointments booked on the App don’t show on the desktop“ March 29, 2024 SS Simone S CounsellorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s so convenient that I use the service on my website to book relevant meetings.“ April 28, 2025 DP Denise P GroomerDairy, Self-employedUsed the software for: More than 2 years. “Its a little harder to use on the app“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason D. Clinic Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookedin has been great for our online booking" June 1, 2020 4.0 I have been enjoying it so far, people say its easier than my old system. Pros I like how easy it is for my patients to book online and how flexible the software is. My old software would only let me book in 30 minute increments which was a problem when I got busier and wanted to shift to 20 minute slots. Was easily integrated with my website. Cons I wish it was a little sharper looking, I would like to make it more modern. Also, I know that its a reach, but I wish it was more integrated with my office software, Instagram, Twitter, etc. Review Source TG Tom G. Tattooist, Studio Owner Arts and Crafts Used the software for: Less than 6 months ### "Bookedin for Australian Tattoo Studio" October 23, 2024 4.0 I have found bookedin to be a fantastic tool for client bookings and managment, easy to use and dynamic. Pros Easy of Use. Good Price Point. Intuitive interface. Great cross intergration. Cons Not being able to set up different payment accounts for different staff/services to take deposits Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Bookedin Sponsorship Deal with Jon Nelson - Tattoo Artist Review Source Response from Bookedin November 18, 2024 Thank you so much for your kind words, Tom! We’re thrilled to hear that you enjoyed the ease of use, good price point, intuitive interface and great cross-integration. Your feedback and suggestions mean a lot to us and we will add them to our feature request list! DA Desiree A. Pet groomer Veterinary Used the software for: Less than 6 months ### "Easy to use and a good beginners app" December 12, 2023 3.0 Overall it is a good app. I am glad that my clients seem to be able to make appt easily and some of them are elserly Pros I love that it sends out reminders. The app is fairly easy to use for all ages Cons It needs to have more options to customize things. Id like to beable to click and drag clients to easily move in the calendar. It needs somewhere to add notes Reason for choosing Bookedin A client of mine uses it and recommended it Review Source Response from Bookedin January 29, 2024 Thank you for the feedback Desiree. We trust we can bring you and your office lots of value this year! Please definitely check out the "Clients" area of the app, it's got spots for taking notes and you can add custom form-fields too. Please reach out any time if we can assist. Support@bookedin.com VR Verified Reviewer Cleaner Consumer Services Used the software for: Less than 6 months ### "Great product!" November 20, 2023 4.0 Love them, always in touch with me and I feel it’s a great team Pros This is a system that allows for online bookings with me and the client being emailed, confirmations sent and me told when they confirm and easy online booking for them when I’m busy 🤗 Cons I think the calendar is a little glitchy and clunky on the app but always loads, just needs some work Alternatives considered [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) Reason for choosing Bookedin Just seemed easier and more professional with flexibility included Review Source Response from Bookedin November 20, 2023 Thank you so much for this glowing review! I'll let our tech team know you had some glitches. If it happens again plz email support@bookedin.net. A quick fix could be to restart your phone/computer then quit all apps and restart Bookedin. This will free up memory. SB Susan B. Owner Financial Services Used the software for: Less than 6 months ### "Tax office looking forward to using Bookedin for the new upcoming Tax Year!" December 18, 2023 5.0 So far we've had a positive experience. As we slide into the next year where we'll be using it 100% we're looking forward to seeing how much time this really will save us! Pros Appt confirmations/reminders, every client we've spoken to about receiving them has been very pleased with the idea. Different services you could setup. Ease of use. Geno at Tech Support is incredibly responsive and has taken ALL recommendations into consideration for future releases. Great Tech Support, Geno was amazing at pulling over 1200 clients over from a csv file for us into the software and has taken note of all suggestions for future releases. Cons No easy print option (Geno helped us with a hack that works just fine in the meantime). Color-coding "services" or appts would be great. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Bookedin It does pretty much everything we need it to do. Review Source Response from Bookedin January 29, 2024 Thank you Susan for this excellent feedback. So glad you and Geno could connect! Cheers to a time-saved tax season 💰🤩 JW Jennifer W. Tattoo Shop Owner & Artist Consumer Services Used the software for: 1-2 years ### "BookedIn has saved my business !" August 1, 2022 5.0 Pros It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!! Cons I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better! Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) BookedIn is light-years ahead of that product! I used it for 10 years at another tattoo shop. Review Source Response from Bookedin August 10, 2022 Wow Jennifer this is amazing to hear! I'm so happy Bookedin is now your robot secretary, love that! ~Leanne JT Jared T. Owner/Chiropractor Alternative Medicine Used the software for: 6-12 months ### "Simple and Effective" October 30, 2022 5.0 We had another online booking software before Bookedin. They were adequate until they sold to Booksy. Booksy changed the platform and made everything inconvenient. Luckily, I found Bookedin which had a very similar platform to the previous software only better. It has a better interface, it looks cleaner, and it is simpler to use while having more features. The cost is about the same. There are a lot of options out there so I am grateful I found Bookedin fairly quickly and that it suited our needs so well. Pros We use this software for new patient appointments in our chiropractic office. It was simple to put the button our website so people can schedule themselves. They get a text and/or email reminder and pay for the service when they schedule so they rarely miss. In addition, we we keep our hyperbaric and massage appointments on the calendar. The reminders and the simplicity of the whole design is perfect for us. Cons If there are any cons, I am not aware of them. Reason for choosing Bookedin It fit really well with what we needed. We need a software that keeps a few different schedules and is easy for prospective patients to schedule themselves online. Bookedin is perfect for our needs and we hope that never changes. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Booksy is designed for hair salons and did not meet our needs, at all. It also irked me that they bought out our previous booking software, which was working just fine for us, and changed everything so much that it did not work for us, at all. Review Source JB Jamie B. Administrative Assistant Accounting Used the software for: Less than 6 months ### "New to BookedIn" August 31, 2023 4.0 The support team is amazing. I have spoken with \[sensitive content hidden\] a couple of times during set up and he was able to walk me through what I needed done. Pros The most helpful feature is once you enter the client's information, the next time you book an appointment, all their information auto populates. Also, if you accidentally spell the customer's name wrong, you can go in and change it and it will update that information on the appointment. Cons Not as user friendly if you need to book an appointment for more than 1 person. You need to book each person separately at the time of the appointment. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Bookedin I know many people use Calendly. I just didn't like that you couldn't talk to a person about your questions. They were only available per chat. I just find their product confusing. Switched from [Apptoto](https://www.capterra.com/p/168852/Apptoto/) More calendar options for a better price Review Source Response from Bookedin September 25, 2023 Thanks for this Jamie, super helpful! For the "cons" of booking multiple people, our team is actually working on a new feature for this, we'll email you as soon as it's ready. Thanks again! ~Leanne KM Krystal M. Hair dresser Cosmetics Used the software for: 1-2 years ### "Hairdresser friendly " March 11, 2025 4.0 Im a hairdressed and I use it to make it easier for clients to book, cancel and reschedule appointments. Also like how it sends them a notification 24 hours before. Over all a very simple network to use for booking. Pros Very simple for clients to use. Link is very easy to access and my clients navigate it very well. Cons To pricy for something that is very basic Review Source Response from Bookedin March 12, 2025 Thank you for sharing your feedback! We're thrilled to hear that our system is user-friendly and helps you manage appointments with ease. It's great to know that your clients find it accessible and easy to navigate. Regarding the cost, we understand your concern and appreciate your honesty. We strive to provide the best value for our users and will take your feedback into consideration for future improvements. We're glad that the 24-hour notification feature is beneficial for you and your clients. If there are any additional features or improvements you'd like to see, please let us know. Your input is invaluable in helping us enhance our service. ML Makeithia L. Owner Cosmetics Used the software for: Less than 6 months ### "Good site and easy to use." March 21, 2025 5.0 I love this site and honored to use it. My client stated it the easiest one they ever used. Pros Easy to use and people understand it easier. Cons I don’t have any dislike about this booking site. Review Source TA Tim A. Co-Owner Music Used the software for: 6-12 months ### "Looking Good, Feeling Good" October 7, 2024 4.0 So far, it’s made us more organized and gives a much more professional approach and appearance managing our students. Pros Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location. Cons I would like the ability to track payments by lessons, even if the payments came from outside the Bookedin program. Much like the ability to click confirmed or no show for attendance, I would like the ability to show if a particular lessons was paid or needs collection. Review Source Response from Bookedin October 17, 2024 Hi Tim, we appreciate your business and value your feedback. Regarding your cons, please email us at support@bookedin.com to discuss it further. jW jack W. Supervisor Food & Beverages Used the software for: Less than 6 months ### "Perfect for simple functionalities " August 27, 2024 4.0 Very easy to use, I have no complaints on that front, but to be able to just use it by itself it needs more functions. Pros Very efficient to use, useful UI and isn’t confusing for implementation Cons Needs more options at points, while simple and easy to use, lacks enough functionality Review Source Response from Bookedin October 11, 2024 Great review Jack and we will continue to improve our software by creating more functionalities. Please email us your suggestions; we will happily add them to our feature request list. BS Bruce S. Owner Real Estate Used the software for: Less than 6 months ### "Using Bookedin for daily lot rental " July 28, 2024 5.0 Bookedin is working for me. Very good program if you use it for what it is intended. Pros Bookedin would be great if I were using it like it was intended. I couldn’t find one I liked that was reasonable so I adapted Bookedin and trying to make it work. Cons I felt like I had to struggle to much at the beginning due to the fact customer service never called me to help set the app up after I made an appointment with them at 12:00 noon several weeks ago. Reason for choosing Bookedin I started inputting info and saw that I could make it work in a last minute change of business plan. Review Source Response from Bookedin October 13, 2024 Thank you for your feedback Bruce and we're sorry to hear about your experience with the support. Please email us if you need further assistance. PH Prue H. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy Friendly Booking Software " July 30, 2022 5.0 I like knowing what appointments are booked for the week or month. The time I save is wonderful. And the fact I can check on my mobile or laptop from anywhere. Pros The software saves me and my clients so much time. I can set up a month of appointments and they can book their time from anywhere. No more phone calls or text messages back and forth. I like how easy and user friendly it is. I like the email and bookedin alerts when people book and confirm appointments. Cons I would like if there was a way to save client appointment history in there. And wish the cost of NZD as the USD hurts the bank each month. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) More user friendly and less glitchy. Review Source Response from Bookedin August 10, 2022 Thank you for the review here Prue, great feedback! I'm very happy Bookedin is helping solve the "back and forth" and is user friendly. Good news, we do have client appointment history tracking, here's a link to explain how it works. https://support.bookedin.com/hc/en-us/articles/202079528-Client-history Also, we plan to change our billing to accommodate NZD too, I will let you know as soon as that is available. ~Leanne TC Tessa C. Tattoo Artist Cosmetics Used the software for: 6-12 months ### "I use this app daily " January 3, 2023 5.0 Bookedin has saved me so much time as far as bookkeeping goes, which is extremely important as a self-employed artist who has to manage every aspect of business without help. This app is well worth the money. Pros This app is so easy to use and keep up with. It was recommend to me by a fellow tattooer and it has since made bookkeeping so much easier for me. I no longer have to collect deposits myself, and have my clients book their own appointments after consultation. The text and email reminders this app sends out to clients has almost completely factored out no call/no shows or late arrivals. Cons I don’t have too much to complain about, but while I can customize the email reminders I cannot customize text reminders for my clients. I would love to be able to remind my clients to eat beforehand, bring water, remind them of my preferred payment method, and include aftercare in their reminder texts. Review Source Response from Bookedin April 18, 2023 Thank you Tessa, we are thrilled to hear Bookedin is solving the problem of no call/no shows and saving you a bunch of time! ~Leanne JD Jennifer D. Sole proprietor/artist Arts and Crafts Used the software for: 1-2 years ### "Convenient and easy to use " August 1, 2022 5.0 Pros Love how client info is stored and it includes notes only seen by me, booking is quick and easy, easy set up. Cons It doesn’t always reach the client for reminders or confirmation Review Source Response from Bookedin August 10, 2022 Thank you for this Jennifer! So glad Bookedin is helping you with your client info and bookings. PS: Next time you notice an issue with the client reminders please report it to our tech support desk and we will investigate, just include the client name affected and which alert they did not receive: support@bookedin.net BA Benjamin A. Artist Arts and Crafts Used the software for: Less than 6 months ### "This is the first booking tool I've used, but I'll never stop using it. It's easy, and saves time. " February 1, 2018 4.0 The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber. Pros 1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home. 2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person. 3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule. 4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything. Cons My suggestions, if bookedin is reading any of this - 1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option. 2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense. Review Source JG Jennifer G. Math Coach Education Management Used the software for: 2+ years ### "Awesome!" November 1, 2022 5.0 Love it. I have sent the link to several friends who use a booking service. Highly recommended Pros Easy to set up, change if you need, and easy to sync Cons To be able to change appointments from personal calendar Reason for choosing Bookedin The appearance and mobile access Review Source LC Latrice C. Owner Hospitality Used the software for: 1-2 years ### "Better options for payments " October 20, 2022 5.0 My experience has been a 10 Pros This software is amazing… very easy to navigate! Cons Just wish there was other options to receive payments and deposits other than PayPal Review Source KT Keeley T. Professional Psychic Facilities Services Used the software for: Less than 6 months ### "Very happy with Booked in " November 8, 2022 5.0 Overall I’ve had a great experience with this company. I will be using this as my main way for clients to book with me, I don’t want to use any other service. Pros I like how easy it is for me and my customers to use, and that I can also gather emails to contact my clients for promotions I’m doing Cons I didn’t like the pay later feature, in the beginning i didn’t know how to change it and that caused issues. But then I figured out how to fix it Review Source DW DeTrae W. Therapist Mental Health Care Used the software for: 1-2 years ### "Great product for a great price" July 25, 2022 5.0 I have been very satisfied with my purchase and experience of Bookedin. I was struggling with keeping all of my schedules together and Bookedin provided a cost effective way to streamline my process. It makes me more efficient in my time management and has been compatible with most other platforms. Pros Ease of use from setup to daily use. It to minutes to setup. And the changes daily have needed simple fixes Cons Sometimes clients report cancelling and there appears to be a glitch. Review Source Response from Bookedin August 10, 2022 Thank you so much for reviewing us DeTrae! So glad we are helping you streamline your process. If you run into that client glitch ever again, please report it to our tech team and we'll investigate (include client appointment time/date). Thanks again! ~Leanne support@bookedin.net YC Yin C. Student relations Education Management Used the software for: 6-12 months ### "Bookedin - 4.5/5" April 5, 2023 4.0 Bookedin is certainly solving our scheduling delimma and I wouldn't hesitate to recommend it to anyone. Pros Bookedin incorporates a professional look with time saving and user-friendly features. One example is decreased rescheduling. When scheduling via phone it's not practical to read aloud every available date. After implementing Bookedin this is no longer a concern, the best date is selected instead of the first option that is acceptable. Other examples include appointment reminders and appointment confirmation (provides an opportunity for follow up).Customer support options include phone, chat, and video conference. Cons I thought that perhaps Bookedin 'played it safe'. I appreciate that, although I would like to see more features and an updated payment processing hub. Review Source Response from Bookedin April 18, 2023 Thank you Yin, we're so glad Bookedin is solving your scheduling dilemmas! Appreciate any and all recommendations, and you get a free month for everyone you refer. Thanks again. ~Leanne TV Terri V. RN; Functional Medicine Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable and efficient! " August 2, 2022 5.0 Friendly and helpful customer service. Loved the initial training. Program is easy to use and navigate. Very affordable and efficient. Thank you Pros Love the ease of using the program and tracking client information. Cons Would love an option for clients to choose “10 session packages” instead of booking every single appointment individually. Review Source Response from Bookedin August 10, 2022 Thank you Terri, this is so appreciated! I'll log your vote on our features request list for session packages. Great idea. ~Leanne LB Leesa B. House cleaner Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Honest review " July 9, 2024 5.0 Pros I like that Bookedin is mobile friendly, easy to navigate and very welcoming Cons There is nothing I do not like about using Bookedin Review Source Response from Bookedin October 13, 2024 Hey Leesa, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! JH Jayme H. Owner, RMT Health, Wellness and Fitness Used the software for: 2+ years ### "The Revolutionary RMT" October 27, 2016 5.0 I've been using Booked In for 2+ years now. I cannot adequately express how much time and energy this booking platform has saved me. I run a busy Massage Therapy clinic with four other RMTs. I can easily update schedules; add a practitioner and modify services offered. The program is easy to use and doesn't require my patients to have yet another login and password {trust me, more important than you';Ltd think!} Both patients and practioners love the e-mail confirmation feature. It has reduced the number of missed appointments and allows clients to reboook if something has come up. I don't think you will find another program as easy to use and financially feasible for a small business owner. The customer support is phenomenal. Any questions I've had have been addressed in a timely and friendly manner. I have recommended Booked In to a number of other small business owners & will continue to do so. We love supporting a Canadian small business! 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