--- title: "Bookedin Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bookedin the right Appointment Scheduling solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/224018/BookedIN/reviews/" page_type: "reviews" language: "en" --- Bookedin 4.6 (298) [View alternatives](https://www.capterra.com/p/224018/BookedIN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Bookedin Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews TA Tim A Co-OwnerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location.“ October 7, 2024 CR Carie R BarbershopApparel & Fashion, Self-employedUsed the software for: I used a free trial. “What I don’t like is that every barber is allowed to see every customer information .“ January 28, 2025 AC Angel W C OwnerBusiness Supplies and Equipment, Self-employedUsed the software for: 1-2 years. “It has completely streamlined the way I manage appointments—no more back-and-forth messages or missed bookings.“ June 12, 2025 CJ Crystel J OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes there are glitches on the desktop where appointments booked on the App don’t show on the desktop“ March 29, 2024 VW Virgil W Commander, Chapter Service OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use for our older clients, and the security that we needed. How easy it is for our clients to schedule their appointment on their phones.“ October 1, 2025 DP Denise P GroomerDairy, Self-employedUsed the software for: More than 2 years. “Its a little harder to use on the app“ June 4, 2025 SS Simone S CounsellorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s so convenient that I use the service on my website to book relevant meetings.“ April 28, 2025 EG Elize G Hair stylistCosmetics, Self-employedUsed the software for: Less than 6 months. “I can’t use any pictures with my appointments to show what they are.“ June 7, 2024 ## Showing most helpful reviews Showing 1-25 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason D. Clinic Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Bookedin has been great for our online booking" June 1, 2020 4.0 I have been enjoying it so far, people say its easier than my old system. Pros I like how easy it is for my patients to book online and how flexible the software is. My old software would only let me book in 30 minute increments which was a problem when I got busier and wanted to shift to 20 minute slots. Was easily integrated with my website. Cons I wish it was a little sharper looking, I would like to make it more modern. Also, I know that its a reach, but I wish it was more integrated with my office software, Instagram, Twitter, etc. Review Source CR Carie R. Barbershop Apparel & Fashion Used the software for: I used a free trial ### "Great customer service " January 28, 2025 5.0 so far it’s been good , customer service is really good. They always answer. Pros Everything is very easy , great customer service. Cons What I don’t like is that every barber is allowed to see every customer information . Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Because I had to have payment by Credit Card in order to have their service . Review Source Response from Bookedin February 3, 2025 Fantastic review Carie! It's great to hear that you've had a positive experience with Bookedin's customer service and ease of use! It's understandable that you have concerns about privacy when it comes to customer information. It's important for businesses to ensure that customer data is protected and only accessible to those who need it. DA Desiree A. Pet groomer Veterinary Used the software for: Less than 6 months ### "Easy to use and a good beginners app" December 12, 2023 3.0 Overall it is a good app. I am glad that my clients seem to be able to make appt easily and some of them are elserly Pros I love that it sends out reminders. The app is fairly easy to use for all ages Cons It needs to have more options to customize things. Id like to beable to click and drag clients to easily move in the calendar. It needs somewhere to add notes Reason for choosing Bookedin A client of mine uses it and recommended it Review Source Response from Bookedin January 29, 2024 Thank you for the feedback Desiree. We trust we can bring you and your office lots of value this year! Please definitely check out the "Clients" area of the app, it's got spots for taking notes and you can add custom form-fields too. Please reach out any time if we can assist. Support@bookedin.com TG Tom G. Tattooist, Studio Owner Arts and Crafts Used the software for: Less than 6 months ### "Bookedin for Australian Tattoo Studio" October 23, 2024 4.0 I have found bookedin to be a fantastic tool for client bookings and managment, easy to use and dynamic. Pros Easy of Use. Good Price Point. Intuitive interface. Great cross intergration. Cons Not being able to set up different payment accounts for different staff/services to take deposits Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reason for choosing Bookedin Sponsorship Deal with Jon Nelson - Tattoo Artist Review Source Response from Bookedin November 18, 2024 Thank you so much for your kind words, Tom! We’re thrilled to hear that you enjoyed the ease of use, good price point, intuitive interface and great cross-integration. Your feedback and suggestions mean a lot to us and we will add them to our feature request list! VR Verified Reviewer Cleaner Consumer Services Used the software for: Less than 6 months ### "Great product!" November 20, 2023 4.0 Love them, always in touch with me and I feel it’s a great team Pros This is a system that allows for online bookings with me and the client being emailed, confirmations sent and me told when they confirm and easy online booking for them when I’m busy 🤗 Cons I think the calendar is a little glitchy and clunky on the app but always loads, just needs some work Alternatives considered [Microsoft Bookings](https://www.capterra.com/p/176567/Bookings/) Reason for choosing Bookedin Just seemed easier and more professional with flexibility included Review Source Response from Bookedin November 20, 2023 Thank you so much for this glowing review! I'll let our tech team know you had some glitches. If it happens again plz email support@bookedin.net. A quick fix could be to restart your phone/computer then quit all apps and restart Bookedin. This will free up memory. SB Susan B. Owner Financial Services Used the software for: Less than 6 months ### "Tax office looking forward to using Bookedin for the new upcoming Tax Year!" December 18, 2023 5.0 So far we've had a positive experience. As we slide into the next year where we'll be using it 100% we're looking forward to seeing how much time this really will save us! Pros Appt confirmations/reminders, every client we've spoken to about receiving them has been very pleased with the idea. Different services you could setup. Ease of use. Geno at Tech Support is incredibly responsive and has taken ALL recommendations into consideration for future releases. Great Tech Support, Geno was amazing at pulling over 1200 clients over from a csv file for us into the software and has taken note of all suggestions for future releases. Cons No easy print option (Geno helped us with a hack that works just fine in the meantime). Color-coding "services" or appts would be great. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing Bookedin It does pretty much everything we need it to do. Review Source Response from Bookedin January 29, 2024 Thank you Susan for this excellent feedback. So glad you and Geno could connect! Cheers to a time-saved tax season 💰🤩 JW Jennifer W. Tattoo Shop Owner & Artist Consumer Services Used the software for: 1-2 years ### "BookedIn has saved my business !" August 1, 2022 5.0 Pros It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!! Cons I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better! Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) BookedIn is light-years ahead of that product! I used it for 10 years at another tattoo shop. Review Source Response from Bookedin August 10, 2022 Wow Jennifer this is amazing to hear! I'm so happy Bookedin is now your robot secretary, love that! ~Leanne JT Jared T. Owner/Chiropractor Alternative Medicine Used the software for: 6-12 months ### "Simple and Effective" October 30, 2022 5.0 We had another online booking software before Bookedin. They were adequate until they sold to Booksy. Booksy changed the platform and made everything inconvenient. Luckily, I found Bookedin which had a very similar platform to the previous software only better. It has a better interface, it looks cleaner, and it is simpler to use while having more features. The cost is about the same. There are a lot of options out there so I am grateful I found Bookedin fairly quickly and that it suited our needs so well. Pros We use this software for new patient appointments in our chiropractic office. It was simple to put the button our website so people can schedule themselves. They get a text and/or email reminder and pay for the service when they schedule so they rarely miss. In addition, we we keep our hyperbaric and massage appointments on the calendar. The reminders and the simplicity of the whole design is perfect for us. Cons If there are any cons, I am not aware of them. Reason for choosing Bookedin It fit really well with what we needed. We need a software that keeps a few different schedules and is easy for prospective patients to schedule themselves online. Bookedin is perfect for our needs and we hope that never changes. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Booksy is designed for hair salons and did not meet our needs, at all. It also irked me that they bought out our previous booking software, which was working just fine for us, and changed everything so much that it did not work for us, at all. Review Source JB Jamie B. Administrative Assistant Accounting Used the software for: Less than 6 months ### "New to BookedIn" August 31, 2023 4.0 The support team is amazing. I have spoken with \[sensitive content hidden\] a couple of times during set up and he was able to walk me through what I needed done. Pros The most helpful feature is once you enter the client's information, the next time you book an appointment, all their information auto populates. Also, if you accidentally spell the customer's name wrong, you can go in and change it and it will update that information on the appointment. Cons Not as user friendly if you need to book an appointment for more than 1 person. You need to book each person separately at the time of the appointment. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Bookedin I know many people use Calendly. I just didn't like that you couldn't talk to a person about your questions. They were only available per chat. I just find their product confusing. Switched from [Apptoto](https://www.capterra.com/p/168852/Apptoto/) More calendar options for a better price Review Source Response from Bookedin September 25, 2023 Thanks for this Jamie, super helpful! For the "cons" of booking multiple people, our team is actually working on a new feature for this, we'll email you as soon as it's ready. Thanks again! ~Leanne KW Keltie W. Owner Consumer Services Used the software for: 2+ years ### "Great booking/reminder software" June 3, 2024 5.0 Pros Makes scheduling easy, love that I can set my schedule & have it repeat for repeat clients. Love the reminder text/email function Cons Can be a tiny bit glitchy sometimes- ie won’t let me edit an appt so I have to just delete it and rebook it. Not a huge deal and only happens sometimes. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reason for choosing Bookedin BookedIn just seemed more like what I needed, without a ton of extras Review Source AZ Arthur Z. Barber owner Consumer Services Used the software for: Less than 6 months ### "Recommend for useres and clientd" February 26, 2025 4.0 Very good and simple to use no nees for registration Pros Very simple to use vey user friendly easy for both users and clients Cons Sometimes psge needs to be refreshed otherwise you cant see new appointments Review Source Response from Bookedin March 4, 2025 Thank you for sharing your feedback Arthur! It sounds like you're quite happy with the simplicity and user-friendliness of the platform. It's great to hear that it's easy for both users and clients to navigate. I noticed that you mentioned sometimes needing to refresh the page to see new appointments. That's valuable information and something the developers might want to look into to enhance the user experience. VW Veronica W. Owner oporator Consumer Services Used the software for: Less than 6 months ### "Awesome! " August 18, 2023 5.0 simple process didn't need to do much to learn the program and not a million calls from the creators to "see how its going" Pros I have a consulting firm I am able to control my clients quote bookings with ease simplifying the process for her office staff as well as myself. Cons that I am not able to separate by my clients businesses Ie I would have to pay for a subscription for myself and each of my clients as a-pose to applying a different logo per calendar booking user Alternatives considered [iCloud](https://www.capterra.com/p/204717/iCloud/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bookedin easy to use and worth the price Review Source Response from Bookedin September 25, 2023 Thank you Veronica! Wow great feedback, we're so glad Bookedin is simplifying things for your clients. ~Leanne BS Bruce S. Owner Real Estate Used the software for: Less than 6 months ### "Using Bookedin for daily lot rental " July 28, 2024 5.0 Bookedin is working for me. Very good program if you use it for what it is intended. Pros Bookedin would be great if I were using it like it was intended. I couldn’t find one I liked that was reasonable so I adapted Bookedin and trying to make it work. Cons I felt like I had to struggle to much at the beginning due to the fact customer service never called me to help set the app up after I made an appointment with them at 12:00 noon several weeks ago. Reason for choosing Bookedin I started inputting info and saw that I could make it work in a last minute change of business plan. Review Source Response from Bookedin October 13, 2024 Thank you for your feedback Bruce and we're sorry to hear about your experience with the support. Please email us if you need further assistance. TC Tessa C. Tattoo Artist Cosmetics Used the software for: 6-12 months ### "I use this app daily " January 3, 2023 5.0 Bookedin has saved me so much time as far as bookkeeping goes, which is extremely important as a self-employed artist who has to manage every aspect of business without help. This app is well worth the money. Pros This app is so easy to use and keep up with. It was recommend to me by a fellow tattooer and it has since made bookkeeping so much easier for me. I no longer have to collect deposits myself, and have my clients book their own appointments after consultation. The text and email reminders this app sends out to clients has almost completely factored out no call/no shows or late arrivals. Cons I don’t have too much to complain about, but while I can customize the email reminders I cannot customize text reminders for my clients. I would love to be able to remind my clients to eat beforehand, bring water, remind them of my preferred payment method, and include aftercare in their reminder texts. Review Source Response from Bookedin April 18, 2023 Thank you Tessa, we are thrilled to hear Bookedin is solving the problem of no call/no shows and saving you a bunch of time! ~Leanne JD Jennifer D. Sole proprietor/artist Arts and Crafts Used the software for: 1-2 years ### "Convenient and easy to use " August 1, 2022 5.0 Pros Love how client info is stored and it includes notes only seen by me, booking is quick and easy, easy set up. Cons It doesn’t always reach the client for reminders or confirmation Review Source Response from Bookedin August 10, 2022 Thank you for this Jennifer! So glad Bookedin is helping you with your client info and bookings. PS: Next time you notice an issue with the client reminders please report it to our tech support desk and we will investigate, just include the client name affected and which alert they did not receive: support@bookedin.net BA Benjamin A. Artist Arts and Crafts Used the software for: Less than 6 months ### "This is the first booking tool I've used, but I'll never stop using it. It's easy, and saves time. " February 1, 2018 4.0 The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber. Pros 1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home. 2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person. 3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule. 4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything. Cons My suggestions, if bookedin is reading any of this - 1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option. 2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense. Review Source JG Jennifer G. Math Coach Education Management Used the software for: 2+ years ### "Awesome!" November 1, 2022 5.0 Love it. I have sent the link to several friends who use a booking service. Highly recommended Pros Easy to set up, change if you need, and easy to sync Cons To be able to change appointments from personal calendar Reason for choosing Bookedin The appearance and mobile access Review Source LC Latrice C. Owner Hospitality Used the software for: 1-2 years ### "Better options for payments " October 20, 2022 5.0 My experience has been a 10 Pros This software is amazing… very easy to navigate! Cons Just wish there was other options to receive payments and deposits other than PayPal Review Source KT Keeley T. Professional Psychic Facilities Services Used the software for: Less than 6 months ### "Very happy with Booked in " November 8, 2022 5.0 Overall I’ve had a great experience with this company. I will be using this as my main way for clients to book with me, I don’t want to use any other service. Pros I like how easy it is for me and my customers to use, and that I can also gather emails to contact my clients for promotions I’m doing Cons I didn’t like the pay later feature, in the beginning i didn’t know how to change it and that caused issues. But then I figured out how to fix it Review Source DW DeTrae W. Therapist Mental Health Care Used the software for: 1-2 years ### "Great product for a great price" July 25, 2022 5.0 I have been very satisfied with my purchase and experience of Bookedin. I was struggling with keeping all of my schedules together and Bookedin provided a cost effective way to streamline my process. It makes me more efficient in my time management and has been compatible with most other platforms. Pros Ease of use from setup to daily use. It to minutes to setup. And the changes daily have needed simple fixes Cons Sometimes clients report cancelling and there appears to be a glitch. Review Source Response from Bookedin August 10, 2022 Thank you so much for reviewing us DeTrae! So glad we are helping you streamline your process. If you run into that client glitch ever again, please report it to our tech team and we'll investigate (include client appointment time/date). Thanks again! ~Leanne support@bookedin.net BP Brenton P. Tattoo artist Fine Art Used the software for: 1-2 years ### "Great product, great value" July 26, 2022 5.0 I love it. Wouldn’t change it. Pros I love this software for all of its features and it’s very user friendly Cons The app can be kind of “glitchy” at times but not enough to cause any real issue Reason for choosing Bookedin Functionality Review Source Response from Bookedin August 10, 2022 Thank you Brenton for this amazing review! Never hesitate to reach out if you have any questions/comments for us we love hearing from you, here is our email: support@bookedin.net kC kwanza C. Fitness professional Health, Wellness and Fitness Used the software for: 2+ years ### "Bookedin " July 28, 2022 5.0 Easy to use and I haven’t experienced no cliches Pros Syncing with other business tools such as PayPal and google. Cons There isn’t much that I don’t like about the software. Review Source Response from Bookedin August 10, 2022 Thank you Kwanza for reviewing us here at Bookedin! Glad you're liking the synch features too. Here's our email if you ever need us: support@bookedin.net ~Leanne DW Dondray W. Owner Used the software for: Less than 6 months ### "It works " June 1, 2017 2.0 Easy client booking , but its kinda like paying top fallout dollar for a lazy assistant Pros It works and its easy for clients to book out of all of the app, its easy for the client's to book and its not share site like two other apps , Cons cost is high for the app, no option to leaving header notes near company name , no way to leave disclaimers , no premade services list , theyre apps that are way cheaper with premade services list , no place for your logos or pictures , 90% of the apps offer a great deal for a lot less, i have 3 salons ive been testing new apps to get rid of an old one , other app have option with pricing for user quantities as well, pricing on app with functionality of options for the price with customization ability are the biggest down fall, as i said the app is easy for the clients to book, this is why i mainly picked it , i picked this app over about 12 apps mainly do to the fact of it being user friendly and in hopes of the it getting better with time , I go back and forth and see how the other apps are being updated client user friendly is very when a great deal of your clients are older , not sure of how long im going to use it for now , i was using my apple calender app at first but it take a lot of my time sometimes when im at my main job , ,if it works and if its affordable enough people will use it forever cause it works , more people would take the option of this app, fix pricing ,customization ability, and you guys have me all the way Review Source LD Les D. Owner/Artist Design Used the software for: 1-2 years ### "Great Software. Easy to use. " October 2, 2020 5.0 Great experience and always look forward to updates as they add new features that work. Pros Text and Email confirmations have changed to game for us. Cons Could use a few adjustments to key features such as not being able to schedule different services within the same time frame in an individual calendar. Would be great if we could schedule consultations during other services, or label a scheduled appointment for rescheduling. We currently have to use our limited number of calendars to do this. Review Source Response from Bookedin October 13, 2020 Thank you for the wonderful review Les and for taking the time to share your feedback with Bookedin. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure and your valuable suggestions were added to our feature request list.--Geno JH Jayme H. Owner, RMT Health, Wellness and Fitness Used the software for: 2+ years ### "The Revolutionary RMT" October 27, 2016 5.0 I've been using Booked In for 2+ years now. I cannot adequately express how much time and energy this booking platform has saved me. I run a busy Massage Therapy clinic with four other RMTs. I can easily update schedules; add a practitioner and modify services offered. The program is easy to use and doesn't require my patients to have yet another login and password {trust me, more important than you';Ltd think!} Both patients and practioners love the e-mail confirmation feature. It has reduced the number of missed appointments and allows clients to reboook if something has come up. I don't think you will find another program as easy to use and financially feasible for a small business owner. The customer support is phenomenal. Any questions I've had have been addressed in a timely and friendly manner. I have recommended Booked In to a number of other small business owners & will continue to do so. We love supporting a Canadian small business! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.