--- title: "Bookedin Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bookedin the right Appointment Scheduling solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/224018/BookedIN/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Bookedin 4.6 (298) [View alternatives](https://www.capterra.com/p/224018/BookedIN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Bookedin Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AC Angel W C OwnerBusiness Supplies and Equipment, Self-employedUsed the software for: 1-2 years. “It has completely streamlined the way I manage appointments—no more back-and-forth messages or missed bookings.“ June 12, 2025 CR Carie R BarbershopApparel & Fashion, Self-employedUsed the software for: I used a free trial. “What I don’t like is that every barber is allowed to see every customer information .“ January 28, 2025 SS Simone S CounsellorHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “It’s so convenient that I use the service on my website to book relevant meetings.“ April 28, 2025 CJ Crystel J OwnerCosmetics, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes there are glitches on the desktop where appointments booked on the App don’t show on the desktop“ March 29, 2024 TA Tim A Co-OwnerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location.“ October 7, 2024 DP Denise P GroomerDairy, Self-employedUsed the software for: More than 2 years. “Its a little harder to use on the app“ June 4, 2025 VW Virgil W Commander, Chapter Service OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Easy to use for our older clients, and the security that we needed. How easy it is for our clients to schedule their appointment on their phones.“ October 1, 2025 EG Elize G Hair stylistCosmetics, Self-employedUsed the software for: Less than 6 months. “I can’t use any pictures with my appointments to show what they are.“ June 7, 2024 ## Showing most helpful reviews Showing 1-25 of 298 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Clinic Director Used the software for: Less than 1 year ### "Bookedin has been great for our online booking" June 4, 2020 4.0 I have been enjoying it so far, people say its easier than my old system. Pros I like how easy it is for my patients to book online and how flexible the software is. My old software would only let me book in 30 minute increments which was a problem when I got busier and wanted to shift to 20 minute slots. Was easily integrated with my website. Cons I wish it was a little sharper looking, I would like to make it more modern. Also, I know that its a reach, but I wish it was more integrated with my office software, Instagram, Twitter, etc. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Review Source Barbershop Used the software for: I used a free trial ### "Great customer service " January 29, 2025 5.0 so far it’s been good , customer service is really good. They always answer. Pros Everything is very easy , great customer service. Cons What I don’t like is that every barber is allowed to see every customer information . Switched from [Squire](https://www.capterra.com/p/153899/Squire-Barber-Appointment-App/) Because I had to have payment by Credit Card in order to have their service . Review Source Response from Bookedin February 3, 2025 Fantastic review Carie! It's great to hear that you've had a positive experience with Bookedin's customer service and ease of use! It's understandable that you have concerns about privacy when it comes to customer information. It's important for businesses to ensure that customer data is protected and only accessible to those who need it. Pet groomer Used the software for: Less than 1 year ### "Easy to use and a good beginners app" December 19, 2023 3.0 Overall it is a good app. I am glad that my clients seem to be able to make appt easily and some of them are elserly Pros I love that it sends out reminders. The app is fairly easy to use for all ages Cons It needs to have more options to customize things. Id like to beable to click and drag clients to easily move in the calendar. It needs somewhere to add notes Reasons for choosing Bookedin A client of mine uses it and recommended it Review Source Response from Bookedin January 29, 2024 Thank you for the feedback Desiree. We trust we can bring you and your office lots of value this year! Please definitely check out the "Clients" area of the app, it's got spots for taking notes and you can add custom form-fields too. Please reach out any time if we can assist. Support@bookedin.com Owner Used the software for: Less than 1 year ### "Tax office looking forward to using Bookedin for the new upcoming Tax Year!" December 20, 2023 5.0 So far we've had a positive experience. As we slide into the next year where we'll be using it 100% we're looking forward to seeing how much time this really will save us! Pros Appt confirmations/reminders, every client we've spoken to about receiving them has been very pleased with the idea. Different services you could setup. Ease of use. Geno at Tech Support is incredibly responsive and has taken ALL recommendations into consideration for future releases. Great Tech Support, Geno was amazing at pulling over 1200 clients over from a csv file for us into the software and has taken note of all suggestions for future releases. Cons No easy print option (Geno helped us with a hack that works just fine in the meantime). Color-coding "services" or appts would be great. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reasons for choosing Bookedin It does pretty much everything we need it to do. Review Source Response from Bookedin January 29, 2024 Thank you Susan for this excellent feedback. So glad you and Geno could connect! Cheers to a time-saved tax season 💰🤩 Tattoo Shop Owner & Artist Used the software for: 1-3 years ### "BookedIn has saved my business !" August 2, 2022 5.0 Pros It's super easy to use!! Customizable scheduling! Automatic Text Reminders for clients! I called this my robot secretary!! Cons I can't find a single thing! Everytime there is an update you guys improve something I didn't even know could get better! Switched from [Insight](https://www.capterra.com/p/10010537/Insight-Salon-Software/) BookedIn is light-years ahead of that product! I used it for 10 years at another tattoo shop. Review Source Response from Bookedin August 10, 2022 Wow Jennifer this is amazing to hear! I'm so happy Bookedin is now your robot secretary, love that! ~Leanne Owner/Chiropractor Used the software for: Less than 1 year ### "Simple and Effective" October 31, 2022 5.0 We had another online booking software before Bookedin. They were adequate until they sold to Booksy. Booksy changed the platform and made everything inconvenient. Luckily, I found Bookedin which had a very similar platform to the previous software only better. It has a better interface, it looks cleaner, and it is simpler to use while having more features. The cost is about the same. There are a lot of options out there so I am grateful I found Bookedin fairly quickly and that it suited our needs so well. Pros We use this software for new patient appointments in our chiropractic office. It was simple to put the button our website so people can schedule themselves. They get a text and/or email reminder and pay for the service when they schedule so they rarely miss. In addition, we we keep our hyperbaric and massage appointments on the calendar. The reminders and the simplicity of the whole design is perfect for us. Cons If there are any cons, I am not aware of them. Switched from [Booksy Biz](https://www.capterra.com/p/142741/Booksy/) Booksy is designed for hair salons and did not meet our needs, at all. It also irked me that they bought out our previous booking software, which was working just fine for us, and changed everything so much that it did not work for us, at all. Reasons for choosing Bookedin It fit really well with what we needed. We need a software that keeps a few different schedules and is easy for prospective patients to schedule themselves online. Bookedin is perfect for our needs and we hope that never changes. Review Source Administrative Assistant Used the software for: Less than 1 year ### "New to BookedIn" September 1, 2023 4.0 The support team is amazing. I have spoken with \[sensitive content hidden\] a couple of times during set up and he was able to walk me through what I needed done. Pros The most helpful feature is once you enter the client's information, the next time you book an appointment, all their information auto populates. Also, if you accidentally spell the customer's name wrong, you can go in and change it and it will update that information on the appointment. Cons Not as user friendly if you need to book an appointment for more than 1 person. You need to book each person separately at the time of the appointment. Switched from [Apptoto](https://www.capterra.com/p/168852/Apptoto/) More calendar options for a better price Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/) Reasons for choosing Bookedin I know many people use Calendly. I just didn't like that you couldn't talk to a person about your questions. They were only available per chat. I just find their product confusing. Review Source Response from Bookedin September 25, 2023 Thanks for this Jamie, super helpful! For the "cons" of booking multiple people, our team is actually working on a new feature for this, we'll email you as soon as it's ready. Thanks again! ~Leanne Tattooist, Studio Owner Used the software for: Less than 1 year ### "Bookedin for Australian Tattoo Studio" October 29, 2024 4.0 I have found bookedin to be a fantastic tool for client bookings and managment, easy to use and dynamic. Pros Easy of Use. Good Price Point. Intuitive interface. Great cross intergration. Cons Not being able to set up different payment accounts for different staff/services to take deposits Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) Reasons for choosing Bookedin Sponsorship Deal with Jon Nelson - Tattoo Artist Review Source Response from Bookedin November 18, 2024 Thank you so much for your kind words, Tom! We’re thrilled to hear that you enjoyed the ease of use, good price point, intuitive interface and great cross-integration. Your feedback and suggestions mean a lot to us and we will add them to our feature request list! Owner Used the software for: 3-5 years ### "Great booking/reminder software" June 10, 2024 5.0 Pros Makes scheduling easy, love that I can set my schedule & have it repeat for repeat clients. Love the reminder text/email function Cons Can be a tiny bit glitchy sometimes- ie won’t let me edit an appt so I have to just delete it and rebook it. Not a huge deal and only happens sometimes. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reasons for choosing Bookedin BookedIn just seemed more like what I needed, without a ton of extras Review Source Certified Massage Therapist Used the software for: Less than 1 year ### "Bookedin is Integral to my Business" May 27, 2024 5.0 Overall my experience with Bookedin has been wonderful. I have been a massage therapist since 2012, and I have never used a scheduling program. I always had my day timer with me to schedule appointments the old school way. At this point in my career, I decided I didn't want to deal with the extra stress of having to schedule that way. I'm beyond happy with my choice to join with Bookedin which satisfies my booking needs and more. Clients love it too! Anyone can book anytime and it's a simple notification to me. Pros I love that this app is easily accessible for both me and my clients. I can few it from my phone or computer seamlessly. All of my scheduling needs are met by the services I offer and even massage packages. At one point, I had a question and needed support. I was contacted quickly and my question was answered immediately. Cons The only con--and I say again ONLY con--is really a preference from using Apple products, and it's that when I am accessing Bookedin from my phone, I'd like to be able to scroll to the next month--like the calendar on an Apple phone. Instead it's the touch of the next button. But that is such a minor thing that is not a huge deal. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reasons for choosing Bookedin Honestly, I didn't even think about it. Bookedin just stuck out to me. Review Source Owner Used the software for: Less than 1 year ### "Good site and easy to use." July 1, 2025 5.0 I love this site and honored to use it. My client stated it the easiest one they ever used. Pros Easy to use and people understand it easier. Cons I don’t have any dislike about this booking site. Review Source Veroncia W. Owner oporator Used the software for: Less than 1 year ### "Awesome! " August 21, 2023 5.0 simple process didn't need to do much to learn the program and not a million calls from the creators to "see how its going" Pros I have a consulting firm I am able to control my clients quote bookings with ease simplifying the process for her office staff as well as myself. Cons that I am not able to separate by my clients businesses Ie I would have to pay for a subscription for myself and each of my clients as a-pose to applying a different logo per calendar booking user Alternatives considered [iCloud](https://www.capterra.com/p/204717/iCloud/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reasons for choosing Bookedin easy to use and worth the price Review Source Response from Bookedin September 25, 2023 Thank you Veronica! Wow great feedback, we're so glad Bookedin is simplifying things for your clients. ~Leanne Owner Used the software for: Less than 1 year ### "Using Bookedin for daily lot rental " August 5, 2024 5.0 Bookedin is working for me. Very good program if you use it for what it is intended. Pros Bookedin would be great if I were using it like it was intended. I couldn’t find one I liked that was reasonable so I adapted Bookedin and trying to make it work. Cons I felt like I had to struggle to much at the beginning due to the fact customer service never called me to help set the app up after I made an appointment with them at 12:00 noon several weeks ago. Reasons for choosing Bookedin I started inputting info and saw that I could make it work in a last minute change of business plan. Review Source Response from Bookedin October 13, 2024 Thank you for your feedback Bruce and we're sorry to hear about your experience with the support. Please email us if you need further assistance. Co-Owner Used the software for: Less than 1 year ### "Looking Good, Feeling Good" October 15, 2024 4.0 So far, it’s made us more organized and gives a much more professional approach and appearance managing our students. Pros Bookedin allows all of our employees real time knowledge of our calendar bookings at any given time or location. Cons I would like the ability to track payments by lessons, even if the payments came from outside the Bookedin program. Much like the ability to click confirmed or no show for attendance, I would like the ability to show if a particular lessons was paid or needs collection. Review Source Response from Bookedin October 17, 2024 Hi Tim, we appreciate your business and value your feedback. Regarding your cons, please email us at support@bookedin.com to discuss it further. Natural Medicine Practitioner Used the software for: 3-5 years ### "This software makes mine and my clients' life softer" May 17, 2017 5.0 I have a busy, small home business, where I work by myself. When I first started the only help I had was my answering machine. So clients would call me when I was busy with a client and unable to answer the phone to book an appointment, many times they called from work and left a message to call them back. If I had a little spare time I would call back only to get their voice mail, saying they were unavailable at that time, and this was the hide and seek game we played until we finally got a hold of each other, it was sometimes very frustrating for me and for them. My husband found out about BookedIn and suggested me I should give it a try. I was a little bit intimidated about using the system, because I am not so good with computerized technology, but decided to go for it. I am glad I did, it is so easy to use and made a big difference on my business, on how I use my time, on my performance and state of mind and my relationship with my clients. I have received comments from my clients on how glad they are to be able to book their own appointment, picking the day and time that best match their schedules. About the features in the software I can't say too much because I don't know how to use all of them, but I am happy with what I am using, customer support I only used once, about a misunderstanding on receiving payment, but after I got in touch with customer support team it was corrected very quickly, and value for the money is good too, because would cost me a lot more if I had to hire a secretary. So I am very satisfied with the software, which I have been using for over 3 years. Thank you BookedIn Team. Maria Arongaus Pros Makes my life a lot easier. Cons Can't think of anything now Review Source Owner Used the software for: Less than 1 year ### "Newer User" May 22, 2024 5.0 I like Bookedin and I am happy that I bought this program. This has really helped my organize booking and tracking my appointments. Pros I own a cleaning company and some days our schedules are changing very quickly. I really like the accessibility, I can use it on my laptop or phone based on where I am at that moment. If one of my crew has a sick child and I need to cover that appointment with someone else or a client can't make our scheduled time, I can take care of everything right away. Cons If I have two people booked for a job, I would like that the client's text confirmation message showed them as a team instead of individual bookings. Once you make contact with a Bookedin representative they take care of your problem. Making initial contact has been a bit challenging. Review Source Business owner Used the software for: Less than 1 year ### "Scheduling made easy" January 31, 2024 4.0 Pros That it texts and emails the clients. We also like that it can track deposits Cons that you can't enter a cash transaction for a deposit. also the depsit tracking doesnt always show up in the same place you have to dive in and click different tabs to find it sometimes Switched from [Full Slate](https://www.capterra.com/p/114652/Full-Slate/) Reasons for choosing Bookedin We thought you could have a direct button for booking on instagram Review Source Owner/Mediator Used the software for: Less than 1 year ### "An Excellent Product and Service!" November 23, 2022 5.0 Excellent product, experience, and customer service! Pros This software is exactly what I needed as I began a new mediation business. My clients (attorneys seeking to calendar mediation dates for their own clients) can now look at my schedule and book mediation dates easily and without any hassle. I get the confirmation email, which helps me to reach out to my clients for additional information. In a short time, I have gone from zero to relatively busy--and Bookedin has been a key contributor to that success. Cons The integration was seamless and the software itself was, for me, fairly intuitive. No complaints. Review Source Owner operations Used the software for: 1-3 years ### "Fast abd Easy" March 21, 2024 5.0 It works. It helps me save time so i can get more work done. Pros Easy process can change anything in a minute on my phone to accommodate schedule for the day Cons You cant book more than one item together on the same ticket Review Source Optometrist Iwner Used the software for: 3-5 years ### "Runs Ny Office " July 29, 2022 5.0 Pros Easy to use. Portable organized. It is always with me. Cons I have no complaints. I love the system Switched from [Filopto](https://www.capterra.com/p/79147/Filopto/) 3 years ago Review Source Response from Bookedin August 10, 2022 Thank you Mark for reviewing us here at Bookedin! Feel free to reach out to us any time on support@bookedin.net Thanks again, ~Leanne Driving School Used the software for: 1-3 years ### "Excellent Booking App" August 28, 2024 5.0 Excellent to help me & Clients in bookings Pros Scheduling Driving Lessons & Tests helps me & Clients Cons Nothing as it had everything essential in it Review Source Response from Bookedin October 11, 2024 We appreciate your kind words, Hari. It's fantastic to know you had a great experience with us. Your satisfaction is our top priority! Student relations Student relations Used the software for: Less than 1 year ### "Bookedin - 4.5/5" April 6, 2023 4.0 Bookedin is certainly solving our scheduling delimma and I wouldn't hesitate to recommend it to anyone. Pros Bookedin incorporates a professional look with time saving and user-friendly features. One example is decreased rescheduling. When scheduling via phone it's not practical to read aloud every available date. After implementing Bookedin this is no longer a concern, the best date is selected instead of the first option that is acceptable. Other examples include appointment reminders and appointment confirmation (provides an opportunity for follow up).Customer support options include phone, chat, and video conference. Cons I thought that perhaps Bookedin 'played it safe'. I appreciate that, although I would like to see more features and an updated payment processing hub. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Review Source Response from Bookedin April 18, 2023 Thank you Yin, we're so glad Bookedin is solving your scheduling dilemmas! Appreciate any and all recommendations, and you get a free month for everyone you refer. Thanks again. ~Leanne RN; Functional Medicine Practitioner RN; Functional Medicine Practitioner Used the software for: 1-3 years ### "Affordable and efficient! " August 2, 2022 5.0 Friendly and helpful customer service. Loved the initial training. Program is easy to use and navigate. Very affordable and efficient. Thank you Pros Love the ease of using the program and tracking client information. Cons Would love an option for clients to choose “10 session packages” instead of booking every single appointment individually. Review Source Response from Bookedin August 10, 2022 Thank you Terri, this is so appreciated! I'll log your vote on our features request list for session packages. Great idea. ~Leanne House cleaner Used the software for: Less than 1 year ### "Honest review " July 15, 2024 5.0 Pros I like that Bookedin is mobile friendly, easy to navigate and very welcoming Cons There is nothing I do not like about using Bookedin Review Source Response from Bookedin October 13, 2024 Hey Leesa, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Supervisor Used the software for: Less than 1 year ### "Perfect for simple functionalities " August 28, 2024 4.0 Very easy to use, I have no complaints on that front, but to be able to just use it by itself it needs more functions. Pros Very efficient to use, useful UI and isn’t confusing for implementation Cons Needs more options at points, while simple and easy to use, lacks enough functionality Review Source Response from Bookedin October 11, 2024 Great review Jack and we will continue to improve our software by creating more functionalities. Please email us your suggestions; we will happily add them to our feature request list. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.