# Page 3 | Bookedin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bookedin the right Appointment Scheduling solution for you? Explore 298 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224018/BookedIN/reviews --- Bookedin 4.6 (298) [View alternatives](https://www.capterra.com/p/224018/BookedIN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bookedin ## Showing most helpful reviews Showing 51-75 of 298 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Jose N. Owner Cosmetics Used the software for: 6-12 months ### "Best app I've ever used " August 2, 2022 5.0 Having the phone ring off the hook, on a busy day. And everyone can already view what times we have available online. Pros This app has been the best one I have ever signed up for and when I tell you I've tried many. The app itself is very easy to understand, but the only thing I wish it did have would be a cancellation fee added if someone was to cancel same day. My shop has been using this app almost a whole year now and all my employees love it! The supervisor who is my daughter loves it and just recently she taught herself to create the online booking and all of our clients love it! Cons The fact that it doesn't have a cancellation fee! Reason for choosing Bookedin Way easier to manage than any other ones Review Source Response from Bookedin August 10, 2022 Thank you Jose for this glowing review! We are so happy Bookedin is helping your shop and that your employees all love it. I'll add your vote to our features request for a cancellation fee. ~Leanne BA Benjamin A. Artist Arts and Crafts Used the software for: Less than 6 months ### "This is the first booking tool I've used, but I'll never stop using it. It's easy, and saves time. " February 1, 2018 4.0 The main benifit is time. I dont have to personally book appointments, have lengthy conversations via email, Facebook, text, in person, anything. Theres always a 10 minute juggle of calendars when booking appointments in person, ots frustrating. Not anymore. It's a great booking tool and it gives the client the control within the parameters you set. Customization is great, the auto features are awesome. If you dislike excessive customer service this is a gold mine! It's worth a 30 day trial. I'm now a subscriber. Pros 1) I like that my clients can book without texting me or meeting with me in person. Saves me a lot of time both at work and at home. 2) I love the deposit and auto refund tools. I always take deposits before booking, and if the client cancels they get a refund without having to come see me in person. 3) The reminders and sync is awesome for both me and my client. I get all the info I need, they get reminders, confirmations, and calendar sync, it's phenomenal. No lengthy texts or sending personal reminders. It's all there for them to confirm without me taking the time from my schedule. 4) I like the variety of customization options. Charge different deposits for different services, time for rest between appointments, hours available, everything. Cons My suggestions, if bookedin is reading any of this - 1) Categories for services and the ability to limit how many of any certain service/service category is available each day. I dont want 3 touch ups in 1 day, I want 1 touch up a day for 3 days. Maybe I overlooked something, but I dont think this is an option. 2) For my clients - search for service by time availability is unavailable. My clients have to manually click on each day in my calendar to see if I have 6 hours available. I think it would be easier if there was an option to view the services, choose the service, then see highlighted days available to them. Keep the same system! Just add an alternative as well. If that makes sense. Review Source DA Desiree A. Pet groomer Veterinary Used the software for: Less than 6 months ### "Easy to use and a good beginners app" December 12, 2023 3.0 Overall it is a good app. I am glad that my clients seem to be able to make appt easily and some of them are elserly Pros I love that it sends out reminders. The app is fairly easy to use for all ages Cons It needs to have more options to customize things. Id like to beable to click and drag clients to easily move in the calendar. It needs somewhere to add notes Reason for choosing Bookedin A client of mine uses it and recommended it Review Source Response from Bookedin January 29, 2024 Thank you for the feedback Desiree. We trust we can bring you and your office lots of value this year! Please definitely check out the "Clients" area of the app, it's got spots for taking notes and you can add custom form-fields too. Please reach out any time if we can assist. Support@bookedin.com CG Caroline G. Hypnotherapist Hospital & Health Care Used the software for: Less than 6 months ### "Flexible time saver and easy to use" September 9, 2016 5.0 I am delighted with BookedIN. It has so many convenient features that are saving me a lot of time. And it is easy to set up, with friendly online support. Pros My clients can run through my diary easily to see what slots are available and taking a slot is easy. Setting up was straightforward. In particular, linking with Paypal was easier than some of the others that I tried before choosing BookedIN. I love the diary sync. I used to manually type clients' details from the booking site to my calendar. And when the client pays, this shows up on the calendar. The payment system is easy too. I used to manually prepare invoices. Then I would have to chase them up. This system resolves that manual work. I have saved at least 6 hours a week, and I work just 3 days a week, so that is significant. I have been able to charge different prices for daytime and evenings too. The diary syncing is just so easy. With 2-way syncing I have been able to add personal diary events on the go (hairdresser, evenings out) and they show up on my diary in the office. This is so convenient. I am very happy indeed with my switch to BookedIN. It is terrific that my clients' bookings go straight to the calendar and that they can write me notes. And the system makes payment magically easy for both me and the client. It is great that I can see at a glance when clients have paid. I think this has saved me around 6 hours a week, and for someone who works just 3 days a week, this is significant.dated. I used to do this manually. I am spending less time typing, collecting fees is easy. So I am less stressed and have more more time to spend on my clients. Cons I am looking forward to the SMS facility which I understand is in development. It might be nice to offer a few more automatic emails, perhaps after the event, encouraging clients to write me a friendly review. Review Source JG Jennifer G. Math Coach Education Management Used the software for: 2+ years ### "Awesome!" November 1, 2022 5.0 Love it. I have sent the link to several friends who use a booking service. Highly recommended Pros Easy to set up, change if you need, and easy to sync Cons To be able to change appointments from personal calendar Reason for choosing Bookedin The appearance and mobile access Review Source MD Michele D. Medical Office Manager Hospital & Health Care Used the software for: 6-12 months ### "I love this program" July 28, 2022 4.0 Pros I love the flexibility that I have in managing the operating hours, types of appointments and features that patients can book. Cons There needs to be an option that our patient can click on to see all their upcoming and previous appointments that they have booked. I also don't like that I can't shut off the option of having emails sent every single time someone books, cancels or changes their appointment. I have been receiving tonnes of emails for this and while it might be good for some businesses, for mine it is aggravating and I wish I could turn off the email notification option. Review Source Response from Bookedin August 10, 2022 Thank you Michele, we're so happy to hear you're loving Bookedin! I've added your vote to our feature request list for a client login or appointment list. As for the emails, I hear you, the busier you get the more emails come in... Unfortunately there is no way to turn email alerts off at the moment. I'll add that to our features request list. ~Leanne LC Latrice C. Owner Hospitality Used the software for: 1-2 years ### "Better options for payments " October 20, 2022 5.0 My experience has been a 10 Pros This software is amazing… very easy to navigate! Cons Just wish there was other options to receive payments and deposits other than PayPal Review Source EC Eddie C. Owner operations Automotive Used the software for: 1-2 years ### "Fast abd Easy" March 19, 2024 5.0 It works. It helps me save time so i can get more work done. Pros Easy process can change anything in a minute on my phone to accommodate schedule for the day Cons You cant book more than one item together on the same ticket Review Source AH Alanna H. Lash Artist Apparel & Fashion Used the software for: 6-12 months ### "Overall" August 30, 2023 4.0 Pros The mobile and browser versions are quite similar and it is easy to transition to and from making on the go bookings easy Cons I feel the multi calendar option is too expensive compared to others Reason for choosing Bookedin It was an easy extension through shopify. As my business sells products online but also requires an appointment booking system, Bookedin was easily available to add to my already exsisting site. Review Source Response from Bookedin September 25, 2023 Thanks for this review Alanna, great feedback this is really helpful. ~Leanne RM Rebecca M. Ditector Health, Wellness and Fitness Used the software for: 6-12 months ### "Complaint " July 19, 2022 1.0 Nobody seems to be sorting it. I have requested call backs, spoke to support, sent emails back and forth and nothing is working. Pros I liked all of it until the app froze and I have not been able to get on it for the last 4 weeks all my staff can access it apart from me. Cons I can not access it and I have tried everything therefore I am paying a cost monthly and I can't see appointments, book any clients in. It is really causing me stress and loss of business Reason for choosing Bookedin I was recommended Review Source Response from Bookedin July 25, 2022 Hi Rebecca, I'm escalating this to our tech team again to make sure we do everything possible to fix the issue happening on your Samsung device. In the meantime please log in using a different device or computer if possible. Very sorry for the hassles here and we will do whatever we can to make this right! ~Leanne AS Aleh S. Hair salon Cosmetics Used the software for: 1-2 years ### "Great stuff " July 25, 2022 5.0 Overall having fun using it. Pretty easy to use and really helps to organize Pros Easy to schedule. Great notifications and reminders Cons Some of security levels can be added. Customer support must be instant Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Bookedin Great combination tools I need for my business and pricing Review Source Response from Bookedin August 10, 2022 Thank you Aleh we're thrilled to know Bookedin is proving to be a handy tool for your business! I'm adding your vote to our features request list for enhanced security levels, this is a popular request. ~ Leanne DW DeTrae W. Therapist Mental Health Care Used the software for: 1-2 years ### "Great product for a great price" July 25, 2022 5.0 I have been very satisfied with my purchase and experience of Bookedin. I was struggling with keeping all of my schedules together and Bookedin provided a cost effective way to streamline my process. It makes me more efficient in my time management and has been compatible with most other platforms. Pros Ease of use from setup to daily use. It to minutes to setup. And the changes daily have needed simple fixes Cons Sometimes clients report cancelling and there appears to be a glitch. Review Source Response from Bookedin August 10, 2022 Thank you so much for reviewing us DeTrae! So glad we are helping you streamline your process. If you run into that client glitch ever again, please report it to our tech team and we'll investigate (include client appointment time/date). Thanks again! ~Leanne support@bookedin.net AM Alina M. Tattoo Artist Arts and Crafts Used the software for: 1-2 years ### "Booked in software" August 1, 2022 5.0 I love it and would recommend it to others Pros I love how easy it is to use, and my clients love the reminder texts! Cons I do not like that every time you sign in it has to send an email with a code to get in. Even when you choose the do not ask again at this location it makes you do it daily. That is the worst thing about this booking site. Review Source Response from Bookedin August 10, 2022 Thank you Alina for this amazing review! We are so happy to hear you're finding Bookedin easy to use and that your clients enjoy it. To assist with logging in you may want to turn off the 2-step verification feature. Here's how: https://support.bookedin.com/hc/en-us/articles/4410039230740-How-do-I-turn-off-Two-Step-Verification- Ruhid J. RJ Company Building Materials Used the software for: I used a free trial ### "Best booking plugin - booking" January 29, 2023 5.0 I use it to introduce my services and products to customers and to make reservations. Pros Bookedin helps me improve my users' time management and my relationships with my customers, and things like calendar management, reminders, and payment processing are some of my favorite aspects. Cons My least favorite feature in the application is that it is a little more difficult to use, it would be better if it was simplified or if video compiles were given for use, so this is a problem for new users, of course, it is possible to get used to it later. Review Source Response from Bookedin April 18, 2023 Thanks Ruhid for this awesome review! Great suggestion about creating simple videos. We have a couple on our help site, but hope to make more soon. If you'd like some 1-on-1 support feel free to call or zoom with us by booking here: https://bookedin.com/book/bookedin-specialists Thanks again! EG Ethan G. Barber Cosmetics Used the software for: Less than 6 months ### "MUST NEED APP" February 12, 2024 5.0 Pros I love the easy access on both self use(for business) and client use. Cons I would say the only con is having color coordination for different services. Switched from [Goldie](https://www.capterra.com/p/268055/Goldie/) Recommend by a friend and after trying it out, the use of it is so easy. Review Source BP Brenton P. Tattoo artist Fine Art Used the software for: 1-2 years ### "Great product, great value" July 26, 2022 5.0 I love it. Wouldn’t change it. Pros I love this software for all of its features and it’s very user friendly Cons The app can be kind of “glitchy” at times but not enough to cause any real issue Reason for choosing Bookedin Functionality Review Source Response from Bookedin August 10, 2022 Thank you Brenton for this amazing review! Never hesitate to reach out if you have any questions/comments for us we love hearing from you, here is our email: support@bookedin.net YC Yin C. Student relations Education Management Used the software for: 6-12 months ### "Bookedin - 4.5/5" April 5, 2023 4.0 Bookedin is certainly solving our scheduling delimma and I wouldn't hesitate to recommend it to anyone. Pros Bookedin incorporates a professional look with time saving and user-friendly features. One example is decreased rescheduling. When scheduling via phone it's not practical to read aloud every available date. After implementing Bookedin this is no longer a concern, the best date is selected instead of the first option that is acceptable. Other examples include appointment reminders and appointment confirmation (provides an opportunity for follow up).Customer support options include phone, chat, and video conference. Cons I thought that perhaps Bookedin 'played it safe'. I appreciate that, although I would like to see more features and an updated payment processing hub. Review Source Response from Bookedin April 18, 2023 Thank you Yin, we're so glad Bookedin is solving your scheduling dilemmas! Appreciate any and all recommendations, and you get a free month for everyone you refer. Thanks again. ~Leanne sH sherelle H. Cleaner Consumer Goods Used the software for: 1-2 years ### "Really amazing website" July 25, 2022 4.0 Pros Really amazing website if you’re trying to start a business Cons You can’t make invoices Also sometimes the car for customer does not work Review Source Response from Bookedin August 10, 2022 Thank you Sherelle! I'm adding your vote to our features request list for an invoicing system. In the meantime have you tried using the "Request Payment" button? It is a simplified invoice tool and helps your clients pay you online quick and easy. Note it only works on the ipad/desktop version of Bookedin. Check it out here: https://support.bookedin.com/hc/en-us/articles/115001236286-Email-invoicing-Request-payment-feature ~Leanne KP Khalid P. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Feedback bookin " May 30, 2024 5.0 Pros It’s organized and easy to use. You can design it to look however you want it to look Cons Payments, the payment price. Other than that nothing else Review Source TV Terri V. RN; Functional Medicine Practitioner Health, Wellness and Fitness Used the software for: 1-2 years ### "Affordable and efficient! " August 2, 2022 5.0 Friendly and helpful customer service. Loved the initial training. Program is easy to use and navigate. Very affordable and efficient. Thank you Pros Love the ease of using the program and tracking client information. Cons Would love an option for clients to choose “10 session packages” instead of booking every single appointment individually. Review Source Response from Bookedin August 10, 2022 Thank you Terri, this is so appreciated! I'll log your vote on our features request list for session packages. Great idea. ~Leanne VR Verified Reviewer PCA Used the software for: 6-12 months ### "Great online schedule app!" January 20, 2018 4.0 Pros This is a very easy app, for both customers and me to use. It also expands and offers other features like other users, email and text reminders, easy to use customizable schedules and 5 free bookings a month on a standard account. Which made transitioning to a more comprehensive app and stragglers, who get hundreds of emails and never opened my newsletters, can still "book in" without a hastle. Cons It was only a schedule and the service and pricing area was confusing. I loved the app but I needed to expand my capabilities a little. Review Source Nancy G. C. Independent Beauty Consultant Cosmetics Used the software for: 1-2 years ### "This app is exactly what I need to assist me in running my small business!" December 8, 2017 5.0 See previous questions Pros The options of payment plans are ideal for a a growing small business, because they range from Free to "Pay as you Go", to Monthly, and even Yearly. I love the "Sync" feature on the paid plans! This is my favourite feature ever! Cons I would have loved to have more design capabilities for the Booking Page that my clients land on, so, I can do more branding. Review Source LD Les D. Owner/Artist Design Used the software for: 1-2 years ### "Great Software. Easy to use. " October 2, 2020 5.0 Great experience and always look forward to updates as they add new features that work. Pros Text and Email confirmations have changed to game for us. Cons Could use a few adjustments to key features such as not being able to schedule different services within the same time frame in an individual calendar. Would be great if we could schedule consultations during other services, or label a scheduled appointment for rescheduling. We currently have to use our limited number of calendars to do this. Review Source Response from Bookedin October 13, 2020 Thank you for the wonderful review Les and for taking the time to share your feedback with Bookedin. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure and your valuable suggestions were added to our feature request list.--Geno JH Jayme H. Owner, RMT Health, Wellness and Fitness Used the software for: 2+ years ### "The Revolutionary RMT" October 27, 2016 5.0 I've been using Booked In for 2+ years now. I cannot adequately express how much time and energy this booking platform has saved me. I run a busy Massage Therapy clinic with four other RMTs. I can easily update schedules; add a practitioner and modify services offered. The program is easy to use and doesn't require my patients to have yet another login and password {trust me, more important than you';Ltd think!} Both patients and practioners love the e-mail confirmation feature. It has reduced the number of missed appointments and allows clients to reboook if something has come up. I don't think you will find another program as easy to use and financially feasible for a small business owner. The customer support is phenomenal. Any questions I've had have been addressed in a timely and friendly manner. I have recommended Booked In to a number of other small business owners & will continue to do so. We love supporting a Canadian small business! Review Source GK Gary K. Owner Real Estate Used the software for: 1-2 years ### "Great product if you don't need many options." November 15, 2016 3.0 Our company has been using BookedIn for a year and a half. The program is great and our clients love it. The best thing is that our customers can order without the need to login. The problem is that our business has outgrown the platform. We have too many products and the platform just lacks features to help manage all of those products. For example, most of our products have upgrades or options. However, BookedIn cannot just have a checked box for an upgrade, we need a whole new product to show on the calendar instead for each and every option if it has a different price. This makes our calendar look cluttered and overwhelming to our customers when they see all the options at once. It would be better if the clients could pick from a list of products before they see the calendar. Another feature that BookedIn lacks the ability for clients to see a full description of what they entered on the order when the reminder email is sent out. BookedIn only shows the product on the reminder emails and there is no option to add other fields of information. Pros Easy to use Cons Few options and little control over how it works. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.