--- title: "ManageEngine SupportCenter Plus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ManageEngine SupportCenter Plus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/" page_type: "product" language: "en" --- # ManageEngine SupportCenter Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine SupportCenter Plus ## What is ManageEngine SupportCenter Plus? SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level. ## What is ManageEngine SupportCenter Plus used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $495 Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ManageEngine SupportCenter Plus?[Manage this product listing](https://www.g2.com/products/manageengine-manageengine-supportcenter-plus/claim_requests/new?auto=true) ## ManageEngine SupportCenter Plus Overview Updated September 2026 AI summary ManageEngine SupportCenter Plus is designed for organizations of all sizes seeking to manage customer support operations across multiple channels. It provides tools for ticket management, knowledge base administration, SLA tracking, and reporting, with optional features for surveys and performance metrics. The platform is available on cloud and on-premises deployments, supporting both web and mobile access for flexible use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ManageEngine SupportCenter Plus 4.3 (14) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $495 Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.6 (1,769) Value For Money 4.4 (9) Value For Money 4.6 (1,519) Customer Service 4.2 (10) Customer Service 4.7 (1,538) ## ManageEngine SupportCenter Plus alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about ManageEngine SupportCenter Plus Overview ### Which roles and teams benefit most from ManageEngine SupportCenter Plus? ManageEngine SupportCenter Plus is most used by IT managers, infrastructure leaders, systems engineers, and support specialists who need to centralize ticket handling, customer issues, and service workflows. Product and implementation teams benefit from tracking requests, coordinating resolutions, and maintaining visibility into support performance, escalations, and operational continuity. Answer based on 11 reviews Overview ### What company size and specific industries is ManageEngine SupportCenter Plus built for? ManageEngine SupportCenter Plus is designed for organizations of any size that need web-based customer support management, including ticket handling, account and contact tracking, and service contract management. The vendor description does not name specific industries, so it appears suited to general customer support teams across sectors. Features and Usability ### What are the key features of ManageEngine SupportCenter Plus? ManageEngine SupportCenter Plus offers support ticket management, SLA management, and complaint monitoring for case handling. It also includes a client portal and self-service portal, knowledge base management, live chat, and multi-channel communication. Reporting tools such as dashboards, real-time analytics, performance metrics, and activity tracking provide status and interaction visibility. Integrations ### Which third-party tools and platforms does ManageEngine SupportCenter Plus integrate with? ManageEngine SupportCenter Plus integrates with Jira, ManageEngine Analytics Plus, ManageEngine ServiceDesk Plus, Zoho Analytics, and Zoho CRM. These connections cover issue tracking, service management, analytics, and CRM workflows, giving teams a compact set of native integrations for linking support data with related business systems. Getting Started and Support ### What training and onboarding options does ManageEngine SupportCenter Plus offer? ManageEngine SupportCenter Plus provides in-person training, live online sessions, webinars, and videos to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars offer scheduled group learning, and videos provide self-paced reference material for reviewing features and steps. Getting Started and Support ### What customer support options does ManageEngine SupportCenter Plus offer? ManageEngine SupportCenter Plus provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. No reviewer feedback about support experience is available in the catalog data, so user sentiment on response times, helpfulness, or common frustrations cannot be summarized here. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) ManageEngine SupportCenter Plus supports **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize requests, track issues, and manage customer conversations in one place. However, it does not include **Real-Time Notifications**. Instead, it offers other important capabilities that reviewers also rate highly, including **Service Level Agreement (SLA) Management** (**40%**) and **Mobile Access** (**39%**), helping businesses stay on top of response commitments and giving teams access to support workflows while away from their desks. Support Ticket Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Service Level Agreement (SLA) Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Knowledge Base Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Multi-Channel Communication 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting/Analytics 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Self Service Portal 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information ManageEngine SupportCenter Plus 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.4 (11) 4.4 Based on 11 reviews ## Pricing Value for money 4.4 (9) Free Trial Free Version Basic $495.00 Per Year Value for money 4.4 (9) 4.4 Based on 9 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/)[ ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (10) 4.2 Based on 10 reviews ## User reviews Overall rating 4.3 Based on 14 reviews Filter by rating 5(6) 4(6) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent BK Burim K. Systems Engineer Information Technology and Services ### "A good helpdesk tool but not perfect" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 16, 2023 Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. Pros We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. Cons Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Arvind P. Sr. Technical Support Information Technology and Services ### "Super product for enterprise customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 24, 2021 It experience was good after I understand before that I was pretty confused Pros Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. Cons Mobile notification should be added for ticket status, those whom who are traveling most. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Assistant ICT Specialist Food & Beverages ### "Top Of The Range Help Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2021 Support Centre makes support easy and fun Pros Support center allows user to get self service tips from the knowledge base that can be populated every time a solution is approved. It is also great for assigning tasks based on technician specialty. Cons The integration for social media platforms like facebook and whatsapp are still missing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FA Fazal A. Implementation & Support Specialist Information Technology and Services ### "Manage and Engage with your Clients" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 January 29, 2021 Pros We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis. Cons its UI is not that much interactive and we cannot modify the dashboards according to our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Mobile and Web Product Manager - Cross Border Remittance at FLASHSend Information Technology and Services ### "One view of all your customers interactions" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 27, 2019 Very positive overall experience, and migrating colleagues to a new process and platform was very seamless Pros In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time Cons You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jendra J. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 5, 2019 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User System Specialist Pharmaceuticals ### "Manage Engine Ticketing System" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 January 15, 2019 Pros Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems Cons Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Mark J. IT Infrastructure Manager ### "AS a web based CRM solution, it doesnt get any easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 25, 2018 Pros The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal. Cons You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Aria S. Apparel & Fashion ### "Good but can be improved." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 13, 2018 Pros Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. Cons Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK amir K. IT Manager Telecommunications ### "Very good experience i have with product, im satisfied." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2018 Pros Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful. Cons The product is a complete one and all what I need has on it, don't change folks, continu your hard working. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.