# ManageEngine SupportCenter Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine SupportCenter Plus the right Help Desk solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224026/ManageEngine-SupportCenter-Plus/reviews --- ManageEngine SupportCenter Plus 4.3 (14) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine SupportCenter Plus Ease of use 4.3 Customer Service 4.2 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gerson M. IT Consultant Used the software for: 6-12 months ### "Lots of features" February 14, 2018 5.0 Notification screen reminds me a social network message. That's good. Pros Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, Review Source BK Burim K. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "A good helpdesk tool but not perfect" November 16, 2023 4.0 Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. Pros We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. Cons Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. Review Source VR Verified Reviewer System Specialist Pharmaceuticals Used the software for: 1-2 years ### "Manage Engine Ticketing System" January 15, 2019 3.0 Pros Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems Cons Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... Review Source AS Aria S. Apparel & Fashion Used the software for: 6-12 months ### "Good but can be improved." May 13, 2018 4.0 Pros Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. Cons Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. Review Source AP Arvind P. Sr. Technical Support Information Technology and Services Used the software for: 1-2 years ### "Super product for enterprise customer" November 24, 2021 5.0 It experience was good after I understand before that I was pretty confused Pros Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. Cons Mobile notification should be added for ticket status, those whom who are traveling most. Review Source FA Fazal A. Implementation & Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Manage and Engage with your Clients" January 29, 2021 3.0 Pros We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis. Cons its UI is not that much interactive and we cannot modify the dashboards according to our needs. Review Source aK amir K. IT Manager Telecommunications Used the software for: 1-2 years ### "Very good experience i have with product, im satisfied." May 4, 2018 5.0 Pros Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful. Cons The product is a complete one and all what I need has on it, don't change folks, continu your hard working. Review Source Mark J. IT Infrastructure Manager Used the software for: Less than 6 months ### "AS a web based CRM solution, it doesnt get any easier" June 25, 2018 4.0 Pros The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal. Cons You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons. Review Source VR Verified Reviewer Mobile and Web Product Manager - Cross Border Remittance at FLASHSend Information Technology and Services Used the software for: Less than 6 months ### "One view of all your customers interactions" November 27, 2019 4.0 Very positive overall experience, and migrating colleagues to a new process and platform was very seamless Pros In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time Cons You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product Review Source VR Verified Reviewer Dyrektor ds. bezpiecze stwa informacji Used the software for: ### "this software is sooo complex and yet sooo simple to use" January 3, 2018 5.0 Pros usability, lots of features that will need to take some time to review all of them but right now this software will give me everything i need right now Cons i didnt found any yet. i will update if i will find one. theres lots of settings to deal with that it will take some time Review Source VR Verified Reviewer Assistant ICT Specialist Food & Beverages Used the software for: 6-12 months ### "Top Of The Range Help Desk" August 24, 2021 5.0 Support Centre makes support easy and fun Pros Support center allows user to get self service tips from the knowledge base that can be populated every time a solution is approved. It is also great for assigning tasks based on technician specialty. Cons The integration for social media platforms like facebook and whatsapp are still missing Review Source siddik S. Senior Product Developer Information Technology and Services Used the software for: 1-2 years ### "null" January 28, 2016 4.0 Review Source JJ Jendra J. Used the software for: ### "null" March 5, 2019 5.0 Review Source AB Angela B. Used the software for: ### "satisfies all my needs..." April 2, 2012 4.0 I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized.... I have found that with ManageEngine! Pros Easy to use Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.