# Alvaria CXP Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Alvaria CXP Software - reviews, pricing plans, popular comparisons to other Application Development products and more.

Source: https://www.capterra.com/p/224221/Alvaria

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# 

 Alvaria CXP Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on September 16, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Alvaria CXP

## What is Alvaria CXP?

Alvaria CXP empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.

## What is Alvaria CXP used for?

[Application Development](https://www.capterra.com/application-development-software/)[IVR](https://www.capterra.com/ivr-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Alvaria CXP

4.5 (18)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (18)

Ease Of Use

4.8 (855)

Value For Money

4.1 (17)

Value For Money

4.5 (767)

Customer Service

4.3 (17)

Customer Service

4.6 (786)

## Alvaria CXP alternatives

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)

[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

Starting price

$29.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/136894/XCALLY/)

[MyOperator](https://www.capterra.com/p/159433/MyOperator/)

[4.2 (68)](https://www.capterra.com/p/159433/MyOperator/reviews/)

Starting price

$15000.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/159433/MyOperator/)

[View all alternatives](https://www.capterra.com/p/224221/Alvaria/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Call Transfer

Transfers live calls to other agents

Chat/Messaging

Communicate using direct chat or messages within the system

IVR

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Real-Time Analytics

Analyze and gain insights into data in real-time

Real-Time Reporting

Active reporting of data and metrics

Alvaria CXP 9 features

Application programming interface that allows for integration with other systems/databases

Transfers live calls to other agents

Communicate using direct chat or messages within the system

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Analyze and gain insights into data in real-time

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.3 (18)

4.3

Based on 18 reviews

## Pricing

Value for money

4.1 (17)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.1 (17)

4.1

Based on 17 reviews

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## Support, customer service and training options

Customer Service

4.3 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (17)

4.3

Based on 17 reviews

## User reviews

Overall rating

4.5

Based on 18 reviews

Filter by rating

5(11)

4(5)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PA

Prashant A.

Senior Software Developer

Computer Software

### "CXP - A great IVR platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

July 31, 2019

We have been using CXP ( since Voxeo VoiceObjects 10 version) and have many customers on the CXP platform. Working on the platform 8+ year now.

Pros

Easy to code, implement and support Great version control mechanism Love the BUI

Cons

CXP Analyzer could provide more in-depth reports. The reports are not easily customizable in SAP BusinessObjects.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CW

Chad W.

Vice President, Technical Services

Medical Devices

### "Industry Standard for IVR"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 30, 2019

Pros

The ability to work with Aspect product team to customize the platform to meet our needs. We make 1+ million outbound calls per month and implemented a custom detection module to determine answer machine versus human detection.

Cons

Slower than peers in the market to certify with new releases from Nuance for speech recognition and text to speech.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Planning Director

Consumer Services

### "Great Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 30, 2019

Amazing experience!

Pros

Easy to use and powerfull information to decide actcions

Cons

The price and business model can be improved

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Sr Project Manager, Health Research Science Specialist

Government Administration

### "Bringing development in-house"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

December 14, 2018

Pros

Instead of relying upon outside vendors to develop IVR for our research group, we were able to attend a 5 day training and become proficient in building IVR programs for ourselves. CXP is powerful enough to facilitate the types of interactions we need with participants, and yet easy enough for non-programmers to use. Questions were usually answered quickly by support staff at Aspect.

Cons

The software still needed some level of technical competence to navigate and setup on hosting servers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JJ

Justin J.

BSA

Automotive

### "CXP Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

December 7, 2018

Pros

Eclipse base, and a pretty straight forward method for developing call flows.

Cons

Not an intuitive design process with cumbersome variable handling.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NK

Natrajan K.

### ""

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

September 5, 2018

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JD

Jason D.

Director

### "CXP is a great IDE for developing omni-channel service applications"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 25, 2018

Pros

Single applciation view, Natural Language, use of the BUI to enable Business Users to make configuration changes on the fly

Cons

No real complaints. On the IVR side woudl liek to see connectors that do not have to take a turn to the voicexml browser.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2018

Jason - thank you for taking the time to review Aspect CXP Pro and for the high marks! We are pleased to hear that you are happy with the solution, and appreciate your feedback on the voicexml browser. Your input will be forwarded on to our internal teams to review so we can continue to improve our solutions. -The Aspect Team

Jimmy I.

Business System Analyst

Automotive

### "CXP is an amazing product rich with plenty of features"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

April 25, 2018

Ease of setting up my IVR menu.

Pros

Rich in features... Ease of use... Simple to learn... Ability to test quickly. I love the hosted solution.

Cons

I could use more courses and finding some sort of blog/communication board describing solutions. Ambiguity of the product is good and bad. More courses of examples other than insurance companies would be beneficial. Example of a breakdown dialogue flow would be beneficial.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2018

Jimmy - thank you for taking the time to review Aspect CXP Pro and for the high rating! We love hearing that the product is "amazing" and that you like the features, ease of use, and ability to test quickly. We also appreciate your feedback on more courses or documentation. Your input will be forwarded on internally and a product expert will likely reach out to you to follow up. Thanks again! -The Aspect Team

RS

Richard S.

Sr. UC Engineer

### "Currently use SMS and Mobile web. Very flexible and powerful for engagements."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 25, 2018

Pros

The Omni channel approach of build once deploy anywhere. I like the development environment and how many features it has. You can tell how many years of dev went into for this product.

Cons

It is a learning curve to get the development environment down. But once you understand the logic of the system you will have no problem.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2018

Richard - thank you for taking the time to review Aspect CXP Pro and for giving us high marks! We are glad to hear that it's a flexible and powerful tool for you and that you can build once and deploy anywhere. Customer feedback is important to us and we will make sure to forward on your input to our internal teams for review. -The Aspect Team

TM

Tim M.

Administrator

### "The product is very reliable and pretty easy to use."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 25, 2018

Pros

ease of use...good functionality, customer support is very good, system up time and reliability is very good,

Cons

Our product is due for an upgrade. Cost is a factor. Looking forward to getting on the cloud if the right price can be negotiated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2018

Tim - thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams so that they can reach out regarding the upgrade. Thanks again for your input! -The Aspect Team

SJ

Suzanne J.

Project Manager

### "good working experience with ASPECT team to design and build the product for out call center. lis"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 24, 2018

Pros

The product is easy to use. The scaleabilty to add new features and functionality . The speech recognition

Cons

I have yet to find anything that I don't really like , too soon. The design process was long, but we'll see if we see we get the savings we hope to get out of the product

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 25, 2018

Suzanne, Thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

CL

Chuck L.

Technical Leader

Airlines/Aviation

### "CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2017

Connecting our Customers to the Services they need...easily and universally

Pros

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful! The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid! Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.

Cons

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2017

Thank you so much for the 5-star rating for Aspect CXP Pro. We are thrilled to hear that you are so happy with the solution and will pass this information on to the relevant teams. -The Aspect Team

MP

Mike P.

Program Management Consultant

### "Ease of use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 24, 2017

Pros

When I called Customer support representative, he said Aspect could meet our needs, he laid out a plan and we met over the plan and implemented.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 24, 2017

Thank you so much for your 5 star rating of Aspect CXP Pro! We really appreciate you taking the time to provide your feedback and will pass it along internally. -The Aspect Team

SM

Stefan M.

CTO

Telecommunications

### "I have worked with CXP Pro for years and it always provided all the functionality I needed."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 16, 2017

Pros

Aspect CXP Pro provides all functionalities in terms of IVR and omni channel following the standards for VXML and HTML 5. It is highly scalable in enterprise cluster environment, on premise and hosted. The development environment is fully integrated into Eclipse and supports the user in easily building omni channel applications. Besides this, it also provides a web based development user interface in case no fat client installation is wanted or possible. CXP Pro offers full reporting and monitoring capabilities on system and application level. Splunk is integrated and indexes all log files written bei CXP Pro. On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme. This data can be used to run BI reports (coming with CXP Pro). Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system. Within the application dialog it offers easy to use objects to connect to a database/webservice/REST API or any other backend system to retrieve caller data or write transactions back into the customers backend system. The newest very interesting feature which was added to CXP is the NLU component which allows the user to build interactive text response applications interpreting written text input in a semantic way using NLU conditions.

Cons

Over the years the product got improved further and further and topics or issues I could have mentioned as a possible contra in the past have been fixed or changed step by step.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 16, 2017

Thank you for taking the time to review Aspect CXP Pro. We are ecstatic to get such positive feedback and the 5-star rating! We appreciate your feedback and have forwarded your comments to our internal teams for review. -The Aspect Team

CG

Cobus G.

Technical Product Manager

Telecommunications

### "Aspect CXP can be downloaded and demos configured free of charge. Deployments are seamless."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 9, 2017

This is one solution for a complete omni-channel, multi channel customer experience platform.

Pros

Develop an application once, and deploy many times to different platforms. One application can be developed with Voice, ITR/Text and mobile web capabilities. Platforms we deployed to include SMS, Messenger, WeChat, Telegram, Twitter, Amazon Echo etc. The Aspect Natural Language Understanding component is included in the base install. A Continuity server is included, which manages the continuity and enforces omni-channel. Users can stop their customer journey on any channel and continue on the next; with context of the previous interaction shown. Code backups, code sharing, versioning and deployments are easy and seamless. Integration to web services, databases and the like is straight forward. JavaScript and VoiceXML are catered for in the application for custom functions, or if you have some legacy VoiceXML application components. Application logging is easy and debugging is included. Reporting; no extra coding or calls are required for augmented reporting. This is a rapid development environment with quick application creation. JQuery themes can be plugged in seamlessly, so disposable application (analogous to Googles instant applications) can share the company's identity. Documentation can be created on the fly from existing applications and saved as PDF document. Aspect Natural Language Understanding purchases LinguaSys, for a powerful NLU environment.

Cons

The learning curve can be steep and the development principles need to be grasped. For this Aspect has an Active Learning environment with certifications. Some features are not fully described and needs to be discovered; which might be the case with many development environments. The "language" in which development takes place is propriety; not something like VoiceXML. However, it is necessitated by the feature and channel rich environment.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 9, 2017

Thank you for taking the time to review Aspect CXP Pro. We are happy to hear that your deployment has been seamless and that you are getting so much benefit from the solution! We have forwarded all of your feedback to our internal teams to review. Thank you for being an Aspect partner - we truly value our relationship with you. -The Aspect Team

RH

Randall H.

Network Voice Engineer

Airlines/Aviation

### "I do scripts in CXP for customer menus, data dips, etc."

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 7, 2017

Centralized IVR functionality, but with regional hardware deployment.

Pros

The Eclipse interface is pretty easy to use for development. Deployment in the new version is much more flexible than before.

Cons

With the distributed database, it can be very slow to import projects and deploy. I also wish the new version had an easy quick editor like the previous version we used.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 5, 2017

Thank you for taking the time to review Aspect CXP Pro. We are glad to hear that you find the solution easy to use for development. We appreciate your constructive feedback as well, and have forwarded your comments on to our internal teams so we can continue to improve our solutions. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

MM

Michael M.

Digital Channel Head

Banking

### "Experience from previous organization generally positive."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

May 7, 2017

Transformed our operations leap frogging from current to a more advanced state.

Pros

Very User friendly and easily customizable graphics, content and layout. Allows some creativity and purpose of use.

Cons

Perhaps it needs to include some features already available with competition / market. It is priced above market.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MV

Mauricio V.

VP and CIO

Translation and Localization

### "Fantastic experience! We're able to create amazing interactive applications in minutes!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2017

Flexibility, scalability and elasticity come to mind first.

Pros

The flexibility to create innovative customer engagement applications by integrating all our telephony needs in a single platform. We also appreciate the Aspect team behind the scenes helping us be successful at every step of the way.

Cons

Some outages lately have affected customer experience. The Aspect team was always responsive and able to provide all necessary information to be able to deal with the outages.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 5, 2017

Thank you for taking the time to review Aspect CXP Pro. The team here at Aspect is thrilled to hear that you have had such a fantastic experience and gave us such high marks! We appreciate your feedback and we have forwarded your comments on to our internal teams for review. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

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