# QAlert Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about QAlert Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/224223/QAlert/pricing

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# 

 QAlert Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

QAlert

## What is QAlert?

Hundreds of government entities and call centers across the country use our citizen request management software (QAlert) to improve citizen service, increase efficiency, re-engineer processes, and measure performance, making QScend Technologies, Inc. the preferred provider of CRM/311 software in the U.S.

## What is QAlert used for?

[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$10800

Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for QAlert?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.qscend.com/CRM&name=QAlert)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### QAlert

4.5 (6)

VS.

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

$10800

Per Year

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (6)

Ease Of Use

4.5 (3,346)

Value For Money

4.8 (5)

Value For Money

4.4 (2,734)

Customer Service

5.0 (6)

Customer Service

4.5 (2,920)

## QAlert alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Starting price

$17.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Assignment Management

Assign issues and tasks based on availability or required skills

Benchmarking

Compare key metrics for the business against prominent players in the industry

Case Management

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

QAlert 40 features

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

Compare key metrics for the business against prominent players in the industry

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Track and manage adherence to policies for any service, product, process, or supplier

Track customer complaints from initiation through resolution

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store, manage, and track all electronic documents in a centralized location

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Store, manage and track all forms in a centralized location

Information, data and reports that are being tracked over time

Manage and track all disruptions and incidents

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Arrange tasks based on the level of priority or urgency

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Set an issue to repeat

Plan daily routes to optimize employee scheduling and provide directions

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Create and administer polls and surveys

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

3.7 (6)

3.7

Based on 6 reviews

## Pricing

Value for money

4.8 (5)

Basic

$10,800

Per Year

Value for money

4.8 (5)

4.8

Based on 5 reviews

## Integrations

[

Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)[

Citizenserve](https://www.capterra.com/p/68148/CitizenServe/)[

eFeedback Manager for Public Agencies](https://www.capterra.com/p/128641/eFeedback-Manager-for-Public-Agencies/)[

VUEWorks](https://www.capterra.com/p/141793/VUEWorks/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (6)

5.0

Based on 6 reviews

## User reviews

Overall rating

4.5

Based on 6 reviews

Filter by rating

5(3)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

WU

Wendy U.

311 Manager

Government Administration

### "Quick Implementation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 18, 2019

Great value! It has allowed us to expand our services and number of responders without additional costs.

Pros

How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work.

Cons

You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs.

Reasons for choosing QAlert

Cost effective, quick implementation, easy to customize. Frequent updates continue to impress.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 22, 2019

We appreciate you taking the time to write this review! Thank you for your continued support of QAlert!

HM

Hannah M.

Division Chief, Application Development

Government Administration

### "Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 11, 2019

Pros

Easy to make changes to request types and routes and great customer service.

Cons

Reporting Features need to be more robust

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 22, 2019

Thank you for your continued support of QAlert!

SM

Sara M.

Customer Service Program Lead

Government Administration

### "Constituent Response Success"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 9, 2019

Pros

The ease of setting the software up as the Administrator. Maintenance is also very easy and user friendly. All the staff has been very responsive and helpful.

Cons

There isn't much customization to the design of the constituent interface.

Reasons for choosing QAlert

Cost, ease of usability and maintenance, cloud based

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 22, 2019

We appreciate your feedback!

PA

Paul A.

Technology Coordinator

Government Administration

### "Amazing Government CRM Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 5, 2019

As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time.

Pros

Ease of use, EXCELLENT customer support. Training Department.

Cons

There is really nothing that comes to mind as a con.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 10, 2019

Thank you for your continued support of QAlert!

RL

Rebecca L.

Sr. Process Improvement Analyst

Government Administration

### "QAlert for the City of Aspen"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 3, 2019

We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well.

Pros

I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email.

Cons

The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time.

Reasons for choosing QAlert

While I wasn't there for the process, I heard about it because I came in to employment just after the launch. QAlert was seen as more user friendly and maintainable than the other products considered, which came across as complex on the back-end. Also, the cost seemed more reasonable for the functionality offered.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 8, 2019

We appreciate you taking the time to write this review! A representative will be reaching out to you to see if a few of the issues you're running into can be resolved! Thank you for your continued support of QAlert!

TC

Tatyana C.

Call Center Supervisor

Public Relations and Communications

### "QAlert Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 3, 2019

Pros

What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort.

Cons

What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 8, 2019

Thank you for your continued support of QAlert, we appreciate you taking the time to write this review! We believe some of the issues you are having can be fixed today through configuration - We will have a representative reach out to you shortly to discuss!

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