# ManageEngine Analytics Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine Analytics Plus the right Business Intelligence solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224637/ManageEngine-Analytics-Plus/reviews --- ManageEngine Analytics Plus 4.5 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine Analytics Plus Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews AS Adrian S IT Procurement & Compliance SpecialistPublic Safety, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The ease of customizing the look and feel of reports and dashboards is helpful when creating reports and dashboards for different audiences.“ July 18, 2023 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LE Leo E. Database Administrator Real Estate Used the software for: 2+ years ### "Easy to use" September 18, 2019 5.0 I like the fact that I can request new feature to enhance the software. The software is a great tool to use right out of box. You can start creating report and dashboards right away. Pros 1) Very user friendly when creating reports. 2) Very easy to setup. 3) Very easy to create reports and dashboards on the fly. 4) Easy to share report to third party vendor. 5) Able to connect different data sources Cons Not able to email a report to a non license user. Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/) Reason for choosing ManageEngine Analytics Plus User friendly. We wanted a BI reporting tool that allow users to create reports on their own. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Sales Forces didn't have BI features like Manageengine did. Like drill down capability. Review Source JN Jeff N. Director of Customer Strategy Computer Software Used the software for: Less than 6 months ### "So far, so good!" September 19, 2019 5.0 The support I have received is what truly elevated my experience with the software. The Analytics Plus support team has been exceptional with their responsiveness, patience and willingness to help. They clearly want their customers to be successful with the software. Pros Being able to have the information that matters most to be readily available has been incredibly helpful and time saving. Cons Although you don't need to be exceptionally technical, you do need to have some technical aptitudes and understand the various data sets you are using. Alternatives considered [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Reason for choosing ManageEngine Analytics Plus Out of the box integration to Manage Engine Support Center and Dynamics CRM. Review Source JW Jody W. IT Training and Support Health, Wellness and Fitness Used the software for: 6-12 months ### " Reviewing Analytics Plus" September 2, 2019 3.0 With the help of your support technicians, I am learning the functions useful to my organisation Pros Once you know the functionality then easy to user Cons Hard to work through the product functions Review Source FM Fazl M. Systems Admin Accounting Used the software for: 2+ years ### "Great Tools for Analytics" July 24, 2023 4.0 Pros ManageEngine Analytics Plus is praised for its user-friendly interface, comprehensive data analysis, integration capabilities, pre-built templates, data security, and prompt customer support. Cons Limited customization options.Learning curve for new users.Integration challenges with certain data sources.Performance issues with large datasets.Lack of specific advanced features. Review Source WN Walid N. IT Service Manager Information Technology and Services Used the software for: 2+ years ### "Easy and effective analytical tool with superb support and webinares" February 13, 2020 5.0 I was able to build charts to continuously improve our - Resolution time, - Time to assign requests - Improve Technicians expertise - Address reopened requests - Improve customer satisfaction - Increase SLA compliance - Identify factors influence SLA - Analyze Technician load - Ticket inflow volume - SLA deviation per technician - Improve service delivery - Approval time - Shortage of inventory and much much more Pros It is very easy to build dashboards to identify weak points in IT service operations and improve them by building average trends and compare with previous months/years in one chart. second point is the ability to dig deeper in data to reveal the underlying information and investigate root causes Cons it is not real time feed from ServiceDesk plus data source as it sync once an hour and cannot sync faster Reason for choosing ManageEngine Analytics Plus Because it is well integrated with ServiceDesk Plus Review Source RC Raj C. IT Datacenter & Applications Tech Public Safety Used the software for: 2+ years ### "All IT operations Reports at a glance. Excellent customer support" February 26, 2020 5.0 Reduced time in generating reports. Real time information with dashboards are excellent. Exceptional support from dedicated SME's who make sure to solve your issue in a timely manner. Pros Very easy to configure and create reports. Dashboard and slideshow features are excellent for upper management. Lots of out of box reports that are very useful. Interoperability with servicedesk tool and other sources are excellent. It is good to have an on-premise solution. Dark mode dashboards are highly efficient for real-time use. Cons It will be beneficial to connect to servicedesk call manager providers like Cisco and Avaya to generate real-time call statistics. Exporting data to an excel or other format then reimporting take more time. Out of box Integration with call manager software's will help IT operations. Review Source AS Adrian S. IT Procurement & Compliance Specialist Public Safety Used the software for: 6-12 months ### "Analytics Plus to Measure Business Needs" July 18, 2023 5.0 Initially, there was a learning curve, but after training I was able to use ManageEngine Analytics Plus with ease. I can create polished, professional dashboards from our ManageEngine ServiceDesk data quickly. Pros Everyone responds differently to data presentation. The ease of customizing the look and feel of reports and dashboards is helpful when creating reports and dashboards for different audiences. Cons I would like to drag reports to a dashboard from the Reports tab. Review Source CA Cristian A. Collective Coordinator Banking Used the software for: 6-12 months ### "Best experience" January 14, 2022 5.0 Pros integration with Servicedesk Plus and on demand support Cons sometimes it gets difficult to upgrade it wirhout issues Review Source KM Karina M. Project Manager Used the software for: Less than 6 months ### "Powerful reporting tool" March 2, 2017 4.0 Analytics Plus was acquired to enhance internal reporting capabilities for ServiceDesk Plus at a client site. This provides their team leaders and executives the ability to "slice and dice" reports not available in SDP. The support I received from inception, through the installation process and implementation was excellent. The ongoing support I am currently receiving to tweak reports and technical support is exceptional! Whilst not all the tables in SDP are published in AP, importing the data required and keeping it synchronized with SDP is simple. The application is very user friendly and it is a very powerful reporting tool. Once the URL functionality bug is fixed, this application will pretty much provide us an exceptional reporting solution. Pros Ease of use, the excellent support provided! Cons Licensing. It would be good to be able to publish reports (read-only) to non-licensed users. Review Source Response from ManageEngine August 23, 2017 Hi Karina, Thank you for your honest feedback. We are happy to know that Analytics Plus meets your expectations. We also wanted you to know we have a licensing model for non-licensed users. It's called the 'dashboard viewer license' and enables non-login users to view published reports in Analytics Plus. For details, please check this link : https://www.manageengine.com/analytics-plus/licensing-model-for-analyticsplus.html RU Rodolfo U. Director of IT Financial Services Used the software for: 1-2 years ### "Good Analytics tool" March 4, 2020 4.0 We started using Analytics plus as the reporting tool for our ITSM. After we saw the potential of Aplus, we started integrating it with our business database so we can deliver better value to the rest of the company. Pros Native integration with Manage Engine Tools Good integration with other datasources like SQL Server, Oracle, Excel, csv Easy to use Cons \-Strugles a little bit with huge amounts of data -It needs more functionality to help administrators to move information an graphics from one user to another Alternatives considered [Tableau](https://www.capterra.com/p/208764/Tableau/)[Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/) Review Source JK Jesper K. Consultant Information Technology and Services Used the software for: 1-2 years ### "Analytics Plus in a Servicedesk" January 22, 2020 4.0 Analytics allows us to present PKI's to the staff so they see how they're doing. Everybody can see if any cases are growing old and i SLA's are about to be violated. Pros The way we can present data from our Servicedesk Cons Sharing reports and slideshows demand additional licenses. Reason for choosing ManageEngine Analytics Plus The integration in Service Desk Plus MSP. Review Source JC Juan C. Supervisor ITS Information Services Used the software for: 1-2 years ### "They said Reports, Effective Analytical Tool for All IT Operations" March 21, 2020 5.0 Excelent A+ Pros The app brings an user friendly way to do the graphs, its really simple. Reduced time in generating reports. Real time information with dashboards are excellent Cons I don't have anything bad to say about this application. To improve sync once an hour. Review Source MM Mahadevan M. Enterprise Architect Information Technology and Services Used the software for: Less than 6 months ### "Dashboard helping consolidated view and easy to use for software and hardware consolidation to save$" May 16, 2017 4.0 Cost Saving on the software and Hardware Pros Slide show view. Easy to Navigation on the hardware and software details. Easy to find overloaded system. Easy support file sending great if the implement the same option for other managed engine tool mainly application manager. I like application manger various ready made reports section. Automated sync with other tools. Colorful performance dashboard giving high visibility. I am using Memory, CPU and disk utilization trend mainly to get idea about our environment usage. This s/w is helping for the server consolidation we have removed 50 idle servers that is cost. Compare to overall saving this software purchase spending really low and worth to invest. Excellent support team. Cons I don't see much problem with connecting application manager but we are facing some problem with connecting Asset explorer all are manage Engine product this should be easy connection with ready made icon. Review Source PP Praneel P. Team Leader - IT Retail Used the software for: 1-2 years ### "Review" August 20, 2019 4.0 Pros Reporting and dashboard customization Integration with email Cons at times some numbers are very hard to understand. seconding i cant understand how come the response time is greater than the resolution time. Review Source RS Rana S. IT Business Analyst - Contractor Used the software for: 1-2 years ### "The tool is very easy to use and quickly provide much needed reports." May 31, 2017 4.0 Pros I love how easy it is to create reports and dashboards. You have different views that can be used to make them much easier to read. There is also a great support team who is very helpful when trying to resolve issues or if you need to create a report. Cons There have been many bugs we have encountered as well as slowness. I spend a lot of time with the support team trying to resolve these issues. Review Source AS Aaron S. Service Support Coordinator Used the software for: 6-12 months ### "Great Product" July 14, 2017 5.0 Pros As always ManageEngine have hit the mark with a simple to use but extremely powerful data analytics tool. With both Cloud and On Prem options available it is suitable for any environment. Extremely easy to use from and end user perspective and very easy setup for admins especially using the built in integrations with other ManageEngine products. Cons There are a few features that would be helpful. More frequent data update options. More customizable scheduling. Some query and formula commands aren't supported yet. Review Source OA Omer A. Technical Consultant Computer & Network Security Used the software for: 2+ years ### "Excellent" June 12, 2019 5.0 Pros The capabilities of the product are great. Even during the 1-month trial period, I got as much support as I wanted. The support team is excellent. They don't stop until they solve the problem. They are patient, understanding and very respectful. Cons Can analyze data from different platforms. Review Source ST Steven T. Service Desk Analyst Used the software for: Less than 6 months ### "After a few hours was able to generate most of the required reports. Interface is fairly easy to use" July 27, 2017 4.0 Pros Large range of sample reports to use as templates. Customer support is fantastic. Most of the data required for our reports is already present Cons Missing a few features that would be useful to us, eg Linear Trend lines on Line, Bar and Scatter charts. When using chart coloring then sorting by Y axis the colors do not stay with the allocated items (bug?) Need to import Asset and Change Management data Review Source Response from ManageEngine August 29, 2017 Hi Steven, Thank you for the review. We wanted you to know that Analytics Plus now analyzes data from the change management module. You can read more about this in the following link. https://www.manageengine.com/analytics-plus/analytics-for-change-management-in-itsm.html Here's a recording of a webinar on the same feature that we did a while ago. https://www.youtube.com/watch?v=lj5TJXp4Ni8 We are also coming up with support for the asset module in the near future. YK Yogesh K. Team Leader IT Operations Government Relations Used the software for: 1-2 years ### "Support / Product" August 28, 2019 4.0 Very good so far. Team is very helpful. Pros Easy to report and get the stats. Support team is helpful to quickly build up the report and dashboard. Some of the features like Drag and drop made it really easy to create valuable report and send to this information to executives for data insight. Cons I can not think of any at this stage. Review Source OK Olaf K. IT Specialist Information Services Used the software for: Less than 6 months ### "Satisfied Customer" May 14, 2020 5.0 Exceptional Good Pros The easy use of drag and drop report creation and the scheduling the reports. Cons Nothing I can think as of now. It will be good to have video tutorials. The licensing is bit high and why is escalating per year. Reason for choosing ManageEngine Analytics Plus Ease of use and no manual policing of staff members, system do the work, my means of concrete reports, Management is using it to do job evaluation etc. Review Source SB Sudhanshu B. Sr Software Engineer Banking Used the software for: Less than 6 months ### "Aplus review " January 21, 2020 4.0 As of now it is helping us to streamline our ticketing system and make it more useful. Vision is to get to the bottom of whats happening in our IT Department . Pros Nice visualizations and interactive dashboards. Integration with Manage Engine tools. Cons All features are good ,nothing as such . Not very comfortable with sharing and collaboration Review Source CN Cornelius N. IT ServiceDesk Analyst Financial Services Used the software for: 6-12 months ### "IT Analytics in 60 secs" February 19, 2020 5.0 Its very easy to monitor daily, weekly and monthly ServiceDesk performance. Its just a matter of slicing and dicing Pros The tool comes with quality dashboards that can be used for KPIs and metrics. The tool is in sync with ITIL KPIs which is a plus Cons The licensing is a bit steep, maybe the bottom tier should be for 5 users at least Reason for choosing ManageEngine Analytics Plus Its in sync with ServiceDesk Plus Review Source BM Bill M. Application Systems Analyst Banking Used the software for: Less than 6 months ### "Very impressed with Analytics Plus and support staff" June 19, 2020 5.0 Very good. I just wish I had more time to work with it. But I will definitely seek out the videos and help docs as time permits. Pros Incredible level of report writing in Analytics Plus. Also, the canned reports are many and pertinent. Also, the support is second to none. Every time I request help with a report ME is quick to reply with a link to connect and write it for me. The support is excellent, highly recommended Cons It's not super user friendly, however with some more experience I'm sure it will become second nature. Reason for choosing ManageEngine Analytics Plus We've been on ServiceDesk for many years so this was a no-brainer decision. Review Source CK Chad K. SD Manager Information Technology and Services Used the software for: 6-12 months ### "Great Product" December 17, 2019 5.0 i enjoy the product very much Pros its easier than making pivots for excel and user friendly - support always assists when i need Cons having to create own reports sometimes gets confusing, the drag and drop feature with create reports is always better Review Source Similar Products Featured ## Related categories [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Dashboard](https://www.capterra.com/dashboard-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.