# BugHerd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BugHerd the right Issue Tracking solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224784/BugHerd/reviews --- BugHerd 4.7 (65) [View alternatives](https://www.capterra.com/p/224784/BugHerd/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BugHerd Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews Iole T pm directorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue.“ July 31, 2024 BV Bertus V Senior Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Unable to view the captured and uploaded screenshots without opening a new window.“ November 2, 2023 Iole T pm directorMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “Hats off to the BugHerd team!!“ July 31, 2024 DF David F Marketing ManagerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “My typical process with website errors were to call my provider and then answer a million questions and sending screen shots.“ July 7, 2021 ER Elliott R Web and software developer Marketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well.“ July 15, 2021 KM Kendyl M Senior DesignerDesign, 2 - 10 employeesUsed the software for: 1-2 years. “That I can't use it for more static design things like print/branding/etc.“ September 29, 2020 AA Ashley A Associate Creative DirectorDesign, 11 - 50 employeesUsed the software for: More than 2 years. “I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged.“ November 11, 2021 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iole T. pm director Marketing and Advertising Used the software for: 1-2 years ### "Professional powerhouse" July 31, 2024 4.0 I recommend this software to anyone who'll listen. I typically have a love/hate relationship with productivity software, but this is a love/love relationship. I'm confident of its capabilities and acts as an extension of superior client service. Hats off to the BugHerd team!! Pros I've never worked with more convenient software....it actually saves time, which is often-promised and never a reality. While it's convenient for production, the key feature that is most beneficial is allowing non-technical users (think account leaders, PMs, but particularly clients) to simply point and click to identify an issue. It takes a screenshot of where the issue was identified, so even if detail is missing from the logged issue, the software provides the solution. Cons I love it too much to have a least-liked feature, but if I had to point to something, I'd like the ability to have an 'explainer' within the projects, so if someone goes to a project, they know which URLs to review, expectations, timelines, etc., versus having to capture that information separately. At times it's been buggy, but nothing that was a deal-breaker; for example, it'll move tasks back to their original status, even if marked completed. I only experienced this 2x in 2 years. Review Source KG Kimberly G. Instructional Designer E-Learning Used the software for: 1-2 years ### "This tool pays for inself very quickly" November 2, 2023 5.0 Over the 30+ years that I have been working in the education industry, I have never encountered a more effective or efficient tool. Bugherd does exactly what it was designed to do, and it does so very well for a reasonable price. I cannot say enough good about this product and the support provided by this company. Pros Clear user interface that anyone can quickly learn to use. Flexibility so that it can be adapted to the needs of each project. Cons There isn't anything that I dislike about it. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) The previous process was extremely time-consuming and clunky. Review Source Response from Splitrock Studio November 14, 2023 Hi Kimberly, Thank you so much for the glowing review of BugHerd. We're delighted it's saving you so much time and streamlining your project. Really appreciate you taking the time to share your love. Cheers, Merrin DD Dealdiane D. Mr Graphic Design Used the software for: 1-2 years ### "Great for client and QA collaboration" May 5, 2018 4.0 Pros This is a great tool for when you want clients and quality assurance testers to be able to mark items that needs attention. Cons Needs more (built-in) integration with major bug tracking softwares. Marker can sometimes point to a wrong location but screenshots can also be taken when creating an issue as a solution to that Review Source Andrew M. CEO Internet Used the software for: 2+ years ### "Get BugHerd and never get another bug list over email. " September 29, 2020 4.0 Love it! We use it every day. Pros Clients and team love using this tool. It’s easy to figure out and use for everyone. Cons No way to see items assigned to you across all projects. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing BugHerd Contextual bug pins Review Source Response from Splitrock Studio October 15, 2020 Hi Andrew, thank you so much for your amazing 10/10 review! Your feedback is being heard by our team as we continue to make BugHerd better for you, your team and your clients. Chris S. CEO and Creative Director Non-Profit Organization Management Used the software for: 2+ years ### "Our clients LOVE it" April 23, 2020 4.0 Pros To us, the client experience reigns supreme. Also, we hated getting two mile long emails with website edits. With BugHerd, our website review process and ongoing support has become incredibly efficient. Our clients love knowing they can add a note to their website to get our eyes on it, and we MUCH prefer having a list of easy to understand BH notes to deal with instead of trying to interpret email chains! Cons BugHerd keep improving - so I have nothing negative to say. All the main features I could ask for already exist, and they have made major improvements to their interface and client side implementation process. Review Source Response from Splitrock Studio April 29, 2020 Thank you for such a detailed and fantastic review Chris. We are so pleased to be able to help reduce those mile-long client feedback emails! We will strive to continue improving the product to make your workflow even more efficient. Štefan S. Senior IT project manager Information Technology and Services Used the software for: 1-2 years ### "Very handy tool in web development" September 30, 2020 5.0 vera satisfied and very excited with new features implemented in this handy tool Pros Very handy and usefull software that helps organize various tasks during developing a new website. Aditional information collected into specific task are very helpfull for developers, and also captured screenshot and possilibility to add files to task (for example video) Cons sometimes its problem to capture screenshots of website. Review Source Response from Splitrock Studio October 12, 2020 Thank you for taking the time to write such a great review for us Stefan! We really appreciate when customers provide this kind of detail in their reviews. We are always actively looking for ways to improve the product so your review has been extremely helpful. Mark B. Developer Internet Used the software for: 2+ years ### "A no-brainer purchase for any agency or development team" February 7, 2020 5.0 A pleasure to use. Easy to install and use and it makes QA testing a delight. Pros It removes any ambiguity about bugs and feature requests. Being able to annotate a comment directly on a live / staging website, is a huge perk and something that I now cannot live without. Cons The lack of customizable columns in their kanban-style layout is a pity. Not a deal breaker, but our agency workflow does not follow a 'backlog', 'doing', 'done', 'closed' workflow and we end up having to have internal discussions about what 'backlog' actually represents in our own workflow. Would be great to rename these columns and have more/less of them. Review Source Response from Splitrock Studio February 14, 2020 Thank you so much for your fantastic review Mark! Your feedback is how we continue to improve. You'll be pleased to hear that custom columns are on their way, stay tuned! Stella D. SEO team manager Marketing and Advertising Used the software for: 2+ years ### "Efficient and easy to use QA tool" May 24, 2021 5.0 We've been using Bugherd for several years for website QA tasks and the experience is great so far. We have not thought of changing this tool, it serves its purpose 100%. Easy to use, the drawing and the tagging really help with identifying the exact location of bugs. Pros the drawing and the tagging really help with identifying the exact location of bugs Cons Nothing so far, even when our team had contacted the support in the past to sort out the lack of some features, the Bugherd dev team managed to update their product and those features were finally added Review Source Response from Splitrock Studio June 1, 2021 Hey Stella - thanks for the great review of BugHerd. So glad you've been helping to further develop BugHerd with us to be an even more useful tool. Elizabeth M. Project manager Internet Used the software for: 2+ years ### "I love bugherd!" October 6, 2020 5.0 Pros very easy to use, easy to report issues and sort them. usefull to have context for the issues. Cons I have nothing to report about the cons. Review Source Response from Splitrock Studio October 15, 2020 Hi Elizabeth, thank you for such a wonderful review! It's so great to hear that BugHerd is making you and your team's work easier. Lee G. Owner/Founder Marketing and Advertising Used the software for: 2+ years ### "Best tool for web design" April 23, 2020 5.0 I have been using BugHerd for many years and it is simply the best. All of my clients love it and it has simplified the website review process so much. I don't know what I would do without this tool. It is amazing. Pros Easy of use and ability to tag the specific spot that needs correcting on websites. Cons Sometimes the email notifications don't notify you of new bugs on the site. Review Source Response from Splitrock Studio April 29, 2020 Thank you for such a detailed and 10/10 review Lee! We appreciate you taking the time our of your day to give us such excellent feedback. CS Chuck S. Visual Design lead Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Wonderful product that does exactly what is says it does. " June 11, 2020 5.0 Wonderful product, at a great price does exactly what is says it does. Loved the easy to use Kanban. One of the best products we have used. Pros Simple to deploy, simple to use. Even the technically unskilled were able to note issues that needed attention. We used BugHerd to successfully maintain a 600 plus page website through two CMS changes, and it worked flawlessly. Cons A bit difficult to note changes on mobile, but it seems like that has been addressed now. Review Source Response from Splitrock Studio June 16, 2020 Thanks for the glowing review, Chuck. You've definitely put it through its paces with two CMS changes for a 600+ page website! Glad the mobile tweaking has been useful for you too. SJ Scott J. Digital Strategist/Consultant Design Used the software for: 2+ years ### "Bug Tracking Done Right" August 12, 2019 5.0 This is a product that has proven its value over the years. The time savings and overall efficiencies for website projects (managing front end builds and CMS integration) are amazing since we started using BugHerd. Pros The Intuitive and robust nature of the product makes it an invaluable tool that we can not live without. Cons The Mobile Support could be better BUT it is in the works. Reason for choosing BugHerd Robustness, ease of use, focused product on bug tracking Review Source Response from Splitrock Studio August 14, 2019 Thank you so much for leaving a review Scott. BugHerd wouldn't function without awesome customers like you. AC Alicia C. UX Product Designer Retail Used the software for: 2+ years ### "Makes our Team more Efficient" April 22, 2020 5.0 Using Bugherd has allowed me to keep a consistent workflow, even when work needs to be QA'd. Using the tool makes the process quick and efficient, and I'm able to communicate thoroughly with the engineers on my team. Pros What I love most about this software is the ease of use. I can translate bugs to the developers on my team so easily, and quickly! We are a fast paced company and this helps keep it that way. Cons Ideally, I would love a mobile version - so I can test on my device (rather than just the in browser inspect mode for mobile). Other than that, I love the product. Review Source Response from Splitrock Studio April 29, 2020 Hi Alicia, thank you so much for such a fantastic review. We really appreciate the feedback and are dedicated to continually improving the product so that your team can continue being fantastically efficient. AP ANDREW P. CEO Marketing and Advertising Used the software for: 1-2 years ### "Solid solution for building SaaS products and websites" May 23, 2021 5.0 Pros Easy to use. Intuitive. Makes communicating with developers and reporting bugs, issues, and requests about as easy as can be Cons I really wish there was a 2-way flow with Jira. Review Source Response from Splitrock Studio June 1, 2021 Thanks for taking the time to share your review, Andrew. Love that you're finding it so easy. NH Nico H. Cto Marketing and Advertising Used the software for: 1-2 years ### "Must have tool for project launch" April 22, 2020 5.0 With bugherd we have a tool to assign tasks to frontend, backend, designer and project owner. Pros It is easy to make the client to understand the work flow. With this tool we accelerate the project launch. Cons It could be useful to have the option to close the feedback round. Review Source Response from Splitrock Studio April 28, 2020 We are so glad to hear that BugHerd is a must-have tool for your project launches. Thank you so much for such a wonderful review Nico. TB Ted B. Instructional Technologist E-Learning Used the software for: Less than 6 months ### "BugHerd" April 22, 2020 5.0 Very positive: great product; great team. Pros The ability to tie a bug directly to a course page; the browser extension; automatic screenshots; discussions; the new ability add/rename swimlanes. Cons We'd like to be able to group individual courses in Canvas (each with a unique URL) into the same BH project: currently unable to do so. The annotation feature for screenshots is a bit primitive. Want to be able to edit link URLs in case page names (and therefore URLs) change after a bug is logged. Review Source Response from Splitrock Studio April 29, 2020 Thank you so much for the fabulous review Ted. We really appreciate you taking the time to give such excellent feedback. We're dedicated to making BugHerd better and better for you to use for tracking and managing bugs. DH Dennis H. E-Commerce Consultant Computer Software Used the software for: 6-12 months ### "Track your bugs and tasks easily" August 12, 2019 5.0 Pros \- Easy to use for customers - Connection between ticket and webpage frontend clarifies the task at hand and minimizes feedback loops - UI is very cleaned up and intuitive Cons \- No Jira integration - I have to write at least 40 characters in this box... ;-) Review Source Response from Splitrock Studio August 14, 2019 Thank you Dennis, we appreciate your feedback and the team is stoked to find out that you are enjoying BugHerd. Have you tried our new Zapier integration we released a few weeks back? It will help you integrating BugHerd with Jira :). In fact, we even have a pre-made Zapier Template for connecting to JIRA so it's super simple. Please email BugHerd support if you have any issues or thoughts about the integration, we're always happy to help. https://support.bugherd.com/hc/en-us/articles/204171400-How-to-use-Zapier-with-Bugherd NS Nick S. Partner Graphic Design Used the software for: 2+ years ### "Take the guesswork out of website edits" August 12, 2019 4.0 We use it for QA on all of our websites, both for our internal teams and clients. Pros Internal and external stakeholders can mark directly on the page of a website any edits or bugs. No more taking screen shots and marking them up, or trying to read hand-written notes, or even worse decipher email feedback. All tasks are marked in the backend, in a task board. Cons Doesn't work very well on mobile. Also could use some approval levels within the software. Reason for choosing BugHerd Ease of use, price, functionality. Review Source Response from Splitrock Studio August 14, 2019 Thank you Nick, we appreciate your feedback and we are so glad to hear we're helping making your QA process easier. I have passed your feedback on to our dev team in regards to the mobile functionality. Cheers for being an awesome BugHerd customer. RC Reyniel C. Graphic Designer Design Used the software for: 1-2 years ### "Useful? YES!" August 12, 2019 5.0 This helps us a lot to fix web issues and responsive problems that are key points on our work. Pros The easier way to manage issues is a big thing that I love. Cons I think I don't have anything to say on this, I'm very happy with the product. Review Source Response from Splitrock Studio August 14, 2019 We love that you're loving BugHerd Reyniel and that we are able to help you with your issue management! Thank you so much for the 5-stars and for being an awesome BugHerd customer. JH Justin H. Associate Creative Director Marketing and Advertising Used the software for: Less than 6 months ### "The best review software for clients" April 24, 2020 5.0 Pros I searched through every website review product I could think of and BugHerd came out on top. The ease of use for clients and non-technical users sold us. It also works seamlessly with or without the browser plug-in. Cons The only negative about BugHerd is that I would prefer if the seats were per project and not on the overall account. We have different account people for different projects and I can't add who I need for each project so I find myself adding and removing people regularly. Review Source Response from Splitrock Studio April 29, 2020 Thank you for taking the time to write such a fab review for us Justin. We really appreciate when customers provide this kind of detail. We are always looking for ways to improve the product so this is great to hear! WE Wes E. new business development Information Technology and Services Used the software for: Less than 6 months ### "website deployment" November 1, 2021 5.0 It was easy to use, simply hovering over subject matter allowed me to drill in exactly where I wanted to address issues for my developer located on the other side of the world. Pros Targeted communication of website changes needed to be made, allowed for screen shots to provide more clarity. Cons I have no negative feedback on the BugHerd product. Review Source Response from Splitrock Studio January 21, 2022 Hey Wes, Thanks for taking the time to leave us a stellar review. Love hearing that it helps with worldwide issue tracking and solving! SN Shivani N. Graphic Designer Design Used the software for: Less than 6 months ### "BugHerd Review" March 15, 2019 4.0 Pros BugHerd makes it super easy to submit QA tickets and see them in one place. In addition, it's super easy to collaborate with others on these tickets and take actions. I really enjoy the snapshot feature and ability to put a ticket on a mockup itself. Cons BugHerd could be a little mroe visually engaging and interesting in its design approach. Review Source Response from Splitrock Studio December 16, 2019 Thanks for your awesome review and feedback, we appreciate it. AS Axel S. Creative director Design Used the software for: Less than 6 months ### "Good tool for web agency" April 8, 2025 5.0 Very good experience, the team is nice, the support efficient Pros Very good tools ! Very usefull for my web agency Cons in mobile IOS, the user has to make some modification which is not simple every time Switched from [Markup Hero](https://www.capterra.com/p/205064/Markup-Hero/) Markup was a good tool but too expensive Review Source Response from Splitrock Studio April 10, 2025 Thanks Axel for leaving us such a great review. Glad to hear BugHerd is so useful for your web agency. Cheers, Merrin ER Elliott R. Web and software developer Marketing and Advertising Used the software for: 2+ years ### "An essential tool for serious project management " July 15, 2021 5.0 This product is exceptional, without it web and software development would be much harder to manage, I manage multiple projects each having multiple members, the thought of tracking bugs from multiple sources like I used to in email and spreadsheets would literally take for ever to track, update and share, BugHerd has saved me and my team thousands of wasted hours! Pros Projected based in-browser centralised tasks in one place makes project management a breeze, also having comments in one thread related to a single task helps to pinpoint and focused on bug tracking that others products just can’t do well. I couldn’t bear to go back to email or spreadsheet task list! Cons As projects grow and users need to be added to different projects the cost can get expensive, be aware that the lift from 10 users to 25,50 isn’t obvious from the outset, know this in advance so it can be absorbed in your SLA’s Review Source Response from Splitrock Studio July 19, 2021 Hi Elliott, You've made our day by letting us know your team has saved thousands of wasted hours with BugHerd. Thanks for your thorough and kind review. VR Verified Reviewer Director & Developer Information Technology and Services Used the software for: 2+ years ### "Fast bug tracking for bulk bugs, with slow development of new features" January 11, 2019 4.0 I've been using BugHerd for around 3 years now on large scale web projects, often with 500-2000 bugs reported throughout the project life. I've recently tested all of the key bug tracking tools available for website development, and BugHerd is hands down, still the fastest and most useful tool for bug reporting with a useful user area for bug management. The tool could be so much better though if the dev team behind it invested some more time and resources to make bulk bug management and integrations better. Pros Fast bug reporting with easy to set tags, users and descriptions. Easy to filter user area with kanban columns, search and the ability to go click on a bug and be anchored to a pin in the bugs location on your website. No need to install code for each website you test. Cons The development team is very slow to update and make changes to BugHerd. BugHerd is lacking bulk select features, and their connections to third party tools with better backend management aren't up to scratch. Review Source Response from Splitrock Studio December 16, 2019 Thank you for your fabulous review. We're glad to hear you're still a fan of the product. Rest assured we are working on some fantastic new updates that you'll definitely appreciate in 2020. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.