# Page 2 | BugHerd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BugHerd the right Issue Tracking solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224784/BugHerd/reviews --- BugHerd 4.7 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of BugHerd ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DB Dana B. Senior Web Marketing Specialist Computer Software Used the software for: 2+ years ### "BugHerd has helped managing multiple website issues in one place." October 19, 2023 5.0 Pros The UX is easy to navigate. Our team members find it very easy to use in diagnosing issues on our websites. Cons Updates to the software that impacted our deployment but the team at BugHerd fixed the issue quickly so we were able to continue using it. Review Source Response from Splitrock Studio October 23, 2023 Thanks Dana for the fabulous review, glad to hear you and the team find it so easy. Urgh to the update affecting your use of BugHerd, but pleased to hear the team were able to fix it quickly. Cheers, Merrin CT Christian T. Director Online Media Used the software for: 2+ years ### "Bugherd is as indispensable as email" July 14, 2021 5.0 Im a huge fan of Bugherd. It's open all day and I constantly refer to it for project/task updates. In a virtual team setting and work from home, it has become indispensable. Pros Bugherd is the perfect tool for clients to capture ideas, bugs and issues on their site. We can also use it to communicate with all parties involved on the task and track the progress of the ticket. Cons Not much to dislike. There are opportunities to make it better including adding time tracking. Review Source Response from Splitrock Studio July 19, 2021 Thanks Christian for the lovely review and your suggestions for making BugHerd even more useful for you. Love it! DG Denitsa G. Digital Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Great tool for small and medium-sized businesses " September 29, 2020 5.0 I've been using this tool for over 1.5 years and I love it. It helps keep up with our QA process and keeps track of all the bug reports. It has easy to use comment area where people can ask for clarification on each task/bug and it also automatically tracks all the nesessary technical details (screen resolution, operating system etc) when you report a bug, which a developer would need. I've used other alternatives such as Zendesk (which is also a great tool) however for smaller teams, I find BugHerd to be a great solution. Pros BugHerd is very easy to use. I haven't run into a case where someone (neither a client or a developer) has difficulties hitting the ground running with it. Cons The email notifications can be a much. There is an option to modify that in the settings of course, however I find clients don't typically dive into those. Review Source Response from Splitrock Studio October 15, 2020 Hey Denitsa, wow your 10/10 review means a lot to us! We're so glad that BugHerd has been so helpful for you, and your feedback is being passed on to our team as we do our best to make BugHerd even better. AA Ashley A. Associate Creative Director Design Used the software for: 2+ years ### "Can't live without Bugherd" November 11, 2021 5.0 Pros Bugherd is a wonderful tool that has made bug tracking on web jobs in our company so much smoother. I love that if you install the browser extension, certain pieces of information - including browser info and screen grab - are automatically logged. I can very easily assign teammates, tags, priorities and more. I can comment directly at people. There is so much to love about this platform. Cons The only thing I can think of is that you can't set project specific notification settings - I can't set just one or a few projects to notify me every time a bug is added... it is the whole company's account. Review Source Response from Splitrock Studio January 21, 2022 Thanks for taking the time to write such a lovely review of BugHerd, Ashley. Really appreciate it. Will pass on the suggestion for project specific notifications to help make BugHerd an ever smoother experience for you. TK Todd K. Content Director Marketing and Advertising Used the software for: 1-2 years ### "A Real Game Changer for Web Dev" February 15, 2020 4.0 Clients have really leaned into this platform. The level of transparency it provides is a big deal for them and allows us to work alongside them rather than play the interpretation game. I'd suggest it to any team that handles large website builds or even simple landing page designs. Pros BugHerd has been a pretty big game changer when it comes to my team's web development capabilities. While we used to have to add significant notes to PDFs and emails to send to the client (and vice versa), now we can tackle changes and feedback right at the source. The tool is fairly simple to use and makes it easy for our clients to give us their thoughts, which has made our timelines shorter and deliverables easier to fulfill. Cons Since BugHerd is still being refined and updated pretty frequently, there are the occasional hiccups. It still has some quirks with multiple website testing instances that tend to cross some wires in the feedback. The ability to add a voice recording or brief screen recording to really lock down feedback would be great. When working with a team in a different area, adding bugs to your site can be interpreted a million different ways, so an easier way to provide specific info would be the next evolution of BugHerd. Review Source Response from Splitrock Studio February 17, 2020 Hi Todd, What an awesome and thorough review! Thank you so much. How cool is your idea of a voice recording? We'll look into it. Thanks again. The BugHerd Team. GC Gui C. Project Manager Internet Used the software for: 2+ years ### "BugHerd saves hours of client calls and endless piecemeal emails with feedback!" September 30, 2020 5.0 Pros It's great to be able to let clients review sites on their own at their own pace. That has saved me hundreds if not thousands of hours on client calls going back and forth on their thoughts. I absolutely love BH. Thank you for existing! Cons We have had minor issues with clients not being able to create their accounts, seeing the BH tab, or losing the BH tab after the first round of review. It would also be great if it was compatible with all browsers. Review Source Response from Splitrock Studio October 15, 2020 Hey Gui, we really appreciate this amazing review from you! Your feedback has been passed onto the team as we continue to improve BugHerd, making it the best it can be. PQ Phillip Q. Web Developer Graphic Design Used the software for: 1-2 years ### "Nice UI. Not compatible with responsive websites, however" February 13, 2018 4.0 Easy for the client to log bugs and to view details about the bug without having to go back to the client to ask more questions and it automatically takes a screenshot from the client's computer when logging the bug. Pros I like the nicely designed UI which allows you to use drag and drop mouse movements to move jobs from in progress to completed etc. I like how you can comment on items and how the client can respond. You can see the client's browser, OS and screen size automatically so you don't need to ask the client themselves! Cons When the client logs a bug in a responsive view and you load the bug task in a full desktop view, hidden mobile elements that aren't available in the desktop view are also hidden. It's not easy to know they are talking about the mobile view without manually checking the screen resolution every time you view a new bug. The extra client details are only accessible if the client installs the BugHerd browser plugin. Review Source AS Adam S. CEO Marketing and Advertising Used the software for: 2+ years ### "BugHerd is a life saver" June 1, 2021 5.0 We use this with our customers to help make the process of identifying bugs easier for us and for them. It works every single time, even our less tech-savvy clients are able to use this with ease! Pros We absolutely love how easy it is to add, edit and deal with bugs in our website applications. Cons There is nothing we don't like about the software Reason for choosing BugHerd We didn't even look at other products - we found this and LOVED it immediately! Review Source Response from Splitrock Studio June 30, 2021 Hi Adam, What a lovely review you've left for us. We're so chuffed to be called a life saver! Katie G. Marketing and Advertising Used the software for: 1-2 years ### "Great software that makes the website revision process a breeze " April 17, 2017 4.0 Great software that helps collaborate on developing (or developed) websites! We put our websites on a staging link for our internal teams and for the customer to review before pushing it to the main URL. BugHerd compliments this well by giving us one place to "herd" our "bugs" and assign to the correct person or team to correct it before the roll out. You can set priority, reorder the comments, assign them or reassign them, change the progress of each bug, and watch as progress is made on correcting (and double check) the reported isssues. This is easy to use, easy for anyone to pick-up quickly, and much easier than trying to type out changes in a document. You can pinpoint a spot on any page of the website that you're referencing and it even attaches a screenshot in case there is variance between browsers, which does happen. Great product that makes the revision process go quickly and smoothly. Pros Easy to use and SO helpful with screenshots for easy bug Cons Have to sign up individually and have to download the program for each website used Review Source BM Bill M. Digital Director Marketing and Advertising Used the software for: 1-2 years ### "Great bug tracker and online collaborative tool" November 2, 2023 5.0 Pros The features I need and not bloated with ones I don't need. Cons I really do not have any cons to list other than the limitations to number of users for a given price. Review Source Response from Splitrock Studio November 14, 2023 Hi Bill, Thanks so much for your review of BugHerd. Really appreciate hearing that you find it a great collaboration tool for tracking bugs. Cheers, Merrin VR Verified Reviewer Director of information Technology Non-Profit Organization Management Used the software for: 6-12 months ### "Amazing feedback tool" December 4, 2019 5.0 We used Bugherd on two different website launches, one of which was a web application which required a lot of testing before going live. The use of Bugherd easily cut a few weeks off of our projects by streamlining the feedback/bug reporting features. Pros The simplicity of installation and then the ability to direct users to simply click on a feedback tab on our website was awesome. Users were able to submit feedback simply, power users with the browser extension could submit more informative feedback with screenshots, and the kanban style board for managing feedback was SO helpful for prioritizing and tracking bugs and issues. Cons As far as I am concerned it is perfect in every way. There is not much more one can ask for when using a tool that only requires a simple snippet of code to change the way your users provide feedback. Review Source Response from Splitrock Studio December 16, 2019 Practically perfect in every way? Wow! What an awesome review. Thank you so much, we are so pleased that our tool makes getting actionable feedback easy for you and your clients! BS Brittany S. Head of Studio Online Media Used the software for: 2+ years ### "Amazing all round product" April 23, 2020 5.0 Pros We love the simplicity that Bugherd gives to our clients. They can submit feedback or issues directly on the frontend of their website quickly. Bugherd has helped give clear communication channels to our clients and given us the ability to discuss issues as ease. Cons Direct Intergration into Jira would have been good we have managed to do it via Zapier. Review Source Response from Splitrock Studio April 29, 2020 Thank you so much for your glowing 10/10 review, Brittany. We really appreciate you taking the time to give us feedback. We are always looking to improve the product to be the absolute best for collecting feedback and tracking bugs with clients. VR Verified Reviewer Product Management/UX Consultant Computer Software Used the software for: 2+ years ### "BugHerd makes it easy to QA" August 2, 2019 4.0 Pros BugHerd is very easy to jump in, understand your need and help you document swiftly. I've used it on both small and large teams and truly enjoy the interface of the product. It doesn't take up too much space either which can sometimes distract you from seeing the full view/frame at any point. Cons Can't think of anything that distracts me that much about BugHerd, and I think that is a good thing. :) Review Source Response from Splitrock Studio August 13, 2019 Thank you for jumping in and leaving a review ! The team is stoked to hear that BugHerd makes your QA process easier. PK Paul K. Lead Application Developer Computer Software Used the software for: 1-2 years ### "Helps Make Large Projects Much Less Overwhelming" May 25, 2021 5.0 Pros The ease of just quickly adding a small task helps prioritize and keep a reminder to complete a task that would otherwise be forgotten or buried in someone's inbox. Also the ability to add attachments or associated screenshots is very helpful. Cons The ability to clear or check and move multiple tasks over to the next status/column is missing. For example, I would love to be able to move several items from "Completed in DEV \[Branch\]" to "Ready for RELEASE \[Branch\]" when doing a code merge. Reason for choosing BugHerd Recommended by Colleagues Review Source Response from Splitrock Studio June 1, 2021 Such lovely words, Paul! Glad we're helping with prioritising and capturing all tasks in large projects. Thanks for the feedback about moving multiple tasks, you are not alone with that wish. TL Tom L. Sr. Front End Developer Marketing and Advertising Used the software for: 2+ years ### "Essential for our work flow" April 22, 2020 4.0 We use it just about every day for all web projects and would hate to be without it. It's indispensable. Pros Marking comments in real-time on the actual web page was a huge plus for us. Cons Early reliance on browser extensions for some functionality was a bit of an issue for some clients as they require assistance from their IT dept to get installed - if it was possible at all. Review Source Response from Splitrock Studio April 28, 2020 Thank you for taking the time to review BugHerd for us Tom. We really appreciate the feedback and are so glad to hear you love the product so much. VR Verified Reviewer Co-Owner & Founder Internet Used the software for: 1-2 years ### "Great for getting feedback from users. " August 6, 2018 5.0 Pros Very simple to use. We have a number of young people that can help us with testing when we use this product. Cons Pricing is a bit high, but they don't really have competition, so it makes sense. Review Source VR Verified Reviewer Project Manager Internet Used the software for: 1-2 years ### "Fantastic QA reporting and tracking tool!" February 16, 2018 5.0 Pros There are many great things about Bugherd! - Ticket QA items directly in the browser while view the application in question - Tickets automatically populate reproduction environments and provide screenshots - Tickets are automatically sorted into a board, where users can begin working on them Cons \- There is no way to limit visibility of bugherd for certain users (i.e. if you want to add a client, they will see everything). - Integrating bugherd with other project management tools would be extremely valuable. Review Source GS Gary S. PHP Developer Program Development Used the software for: 2+ years ### "Essential Tool" April 22, 2020 5.0 Pros Integration was very easy and it's easy for my clients to use. We use Bugherd for all bug reporting and most feature requests. Cons I can't think of anything that could be improved. Review Source Response from Splitrock Studio April 24, 2020 Hi Gary, wow thank you for a 10/10 review! We couldn't be happier to hear you can't think of any improvements. However, we will continue to make updates that ensure your workflow for bug tracking and collecting client feedback becomes easier and easier! Thanks again. JAD Jo Ann D. Project Coordinator Marketing and Advertising Used the software for: 2+ years ### "Improves efficiency " April 23, 2020 5.0 Great Pros Improves efficiency and productivity. Keeps everyone on track. Cons Limited integration. I wish there's trello integration. :) Review Source Response from Splitrock Studio May 11, 2020 Thank you so much for a 10/10 review Jo Ann! We really appreciate you taking the time and love hearing that BugHerd improves the efficiency and productivity of your team. We'll certainly take your integration feedback on board, stay tuned for our regular product updates. VR Verified Reviewer Accounts & Online Sales Manager Retail Used the software for: Less than 6 months ### "Excellent Online Project Management Tool" January 29, 2021 5.0 Pros BugHerd makes communication with our project developers so simple. The ability to quickly capture a screenshot of the issue, add annotations to the image and then send it to your developer along with any comments you wish to make is fantastic. Cons At the moment I honestly have no issues with the software. Review Source Response from Splitrock Studio February 3, 2021 Thank you so much for stopping by and leaving us such a fabulous 5-star review. We are so glad BugHerd suits your communication needs. Happy BugHerd'ing ;) BV Bertus V. Senior Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Bug Tracking at its best form, simple and fast" November 2, 2023 5.0 Pros It is very simple to load, track, and update bugs. Cons Unable to view the captured and uploaded screenshots without opening a new window. Review Source Response from Splitrock Studio November 14, 2023 Hi Bertus, Thank you for taking the time to review BugHerd. Love hearing that for you it's Bug Tracking at its best. Cheers, Merrin KM Kendyl M. Senior Designer Design Used the software for: 1-2 years ### "Bugherd is awesome!" September 29, 2020 5.0 Pros We love that we can work with our clients outside of email to solve problems efficiently. It helps us get on the same page with our product developments. Cons That I can't use it for more static design things like print/branding/etc. Review Source Response from Splitrock Studio October 15, 2020 Hey Kendyl thank you so much for the wonderful review, we are so glad you hear you've been enjoying using the product with your clients. Your feedback is very important to us as we continue to improve BugHerd. SA Stacie A. Project Manager Design Used the software for: 2+ years ### "Great tool for collecting feedback" August 12, 2019 4.0 We use Bugherd during the QA process of our Shopify website design/dev projects. We invite our clients to submit their feedback and we also use it internally to communicate development requirements. Pros Finally a tool to track feedback accurately for web development! A fantastic way to pinpoint your feedback and collaborate on a solution. Cons Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression. Review Source Response from Splitrock Studio August 14, 2019 Thank you for leaving a review Stacie, we appreciate your feedback and have made sure to pass that onto our dev team. Cheers for being an awesome BugHerd customer. KE Kerrie E. Director of Administration Online Media Used the software for: Less than 6 months ### "Amazing Software" April 18, 2021 5.0 It made our new website launch a huge success! Pros This was absolutely essential in helping us develop a website where many editors were testing and needing to report issues. The fact that it gives you a screenshot of the area and the url made it so easy to isolate the issue and correct. Cons I would love to be able to communicate to someone annoymous if they could add their email address. Review Source Response from Splitrock Studio June 1, 2021 Hi Kerrie, Thanks for the review. Glad BugHerd was so valuable with the website. There is a way to make sure everyone adds their email - feel free to drop us a line at support@bugherd.com if you need help setting that up. CB Chelsea B. Salesforce Consultant Information Services Used the software for: 6-12 months ### "Thank you BugHerd for an easy to use, helpful product!" July 15, 2021 5.0 Pros BudHerd is a wonderful product that eliminates so many coordination challenges instantly! Cons It would be great to have a better import or mass edit feature. Review Source Response from Splitrock Studio July 19, 2021 Hi Chelsea, Thanks for sharing how BugHerd helped eliminate coordination challenges for you. I've taken note of the bulk edit and import feature suggestion and will pass that on to the team. Talk to a Capterra advisor for free and get results within 15 minutes.