# Page 3 | BugHerd Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BugHerd the right Issue Tracking solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224784/BugHerd/reviews --- BugHerd 4.7 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BugHerd ## Showing most helpful reviews Showing 51-65 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR John R. Digital Project Manager Internet Used the software for: 1-2 years ### "Great addition to your toolset." April 22, 2020 4.0 Pros Great seamless integration in the products we realise for our clients. Cons No estimation of workload possible on bugs. Review Source Response from Splitrock Studio April 28, 2020 Thank you for taking the time to review BugHerd. We've passed your feedback on workload estimates onto the product team also. We hope to keep making BugHerd the best possible tool for collecting feedback and tracking bugs with clients MM Matt M. Digital Marketing Specialist Automotive Used the software for: 6-12 months ### "BugHerd has become essential to my day-to-day work" September 29, 2020 5.0 Exceptional. Pros Overall absolutely fantastic. After using BugHerd I can't imagine a better way to manage tasks with our web agency. Cons N/A - Whenever I have had any issues, the team have been exceptionally helpful in resolving them. Review Source Response from Splitrock Studio October 15, 2020 Hey Matt, thank you so much for such an amazing 10/10 review! We're very glad that we've been such a big help with managing tasks for you and the team. RL Richard L. Marketing manager Information Technology and Services Used the software for: Less than 6 months ### "Perfect bridge between development agency and client" May 11, 2021 5.0 Very positive. Really valuable and easy to use tool. Gives us great insight in the planning and development of our websites. Pros The automatic print screen and page marker work really great. Super easy to discuss new features, design changes and bugs. Cons Nothing to dislike. The tool is a great addition to our existing marketing stack. Review Source Response from Splitrock Studio June 1, 2021 Richard, we're absolutely chuffed with being described as the perfect bridge between agency and client. Thank you! RJ Ricky J. Full Stack Developer Computer Software Used the software for: 1-2 years ### "I don't remember how I did this without BugHerd" April 22, 2020 5.0 Now that I've used BugHerd, I don't think there's any going back. It's incredibly simple and effective. Pros I love how simple it is to add the tag to a development site and send this to an account manager or client and collaborate with them in real time. Cons I didn't like that the columns in the "kanban board" view were fixed, but they've since changed that and I don't have a single complaint about the product. Review Source Response from Splitrock Studio April 28, 2020 Hi Ricky, wow a 10/10 review really means a lot to us! Thank you so much, we are so glad you hear you've been enjoying the updates to our product. GG Gill G. Senior Designer Design Used the software for: Less than 6 months ### "A key piece of software to help communication easy between clients, designers & developers. " April 21, 2021 5.0 Bugherd provides a really good project overview of what tasks still needs to be done. It is simple and intuitive to use, I took to it within the first 15 mins and haven't looked back. It's an invaluable tool for our business and has improved our process drastically, saving so much time. Pros The kanban board and assign a task features are both straightforward and well laid out, super easy to start using straight away. Our team and clients have had no issues using it, which is great. Highly Recommend! Cons I have only been using it for the past few months, but so far haven't come up against any obstacles. Review Source Response from Splitrock Studio June 1, 2021 Thanks for the 10/10 review Gill, we really appreciate it! GM Genevieve M. Operations and Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Great Project Management Tool!" December 14, 2020 5.0 Bugherd ensures that there is little to no miscommunication on task changes or issues. It's an easy to use tool that can be picked up and understood by almost anyone. Pros Easily review projects with internal teams as well as clients The front end application of a point and click directly onto the issue or change makes it easy to follow and track. The back end Kanban can be easily manipulated to show important tasks and order tasks in priorities. Cons It can be a bit buggy on the front end of the software, with task notifications dropping off or shifting positions. Review Source Response from Splitrock Studio January 10, 2021 Huge thank you for the review Genevieve. We're happy to hear that BugHerd has eased your feedback process internally and externally. We have passed on your feedback to the dev team in regards to the notifications, thank you so much for flagging it. We are always on the lookout for ways to improve the product so your review has been extremely helpful. JR Justin R. Digital Art Director Marketing and Advertising Used the software for: Less than 6 months ### "It will make your digital product even better" March 15, 2021 5.0 It's quickly become an essential part of the agency's product design workflow. Pros The ability to capture issues in context and easily share with other stakeholders—while being able to track those issues until they are resolved. Cons Not being able to capture active 'off-canvas' content, eg. drop-down menus or rollovers. An integrated screen recording feature would address this. Currently have to upload screenshots or screen recordings. Review Source Response from Splitrock Studio April 12, 2021 Thank you so much for taking the time to leave us a review Justin, it's much appreciated. We're so glad that your team and stakeholders see the value in BugHerd and it has eased your issue reporting. I've passed on your feedback to the product team in regards to the 'off-canvas' content. If there's any other feedback or product ideas, please don't hesitate to get in touch, we love hearing from our customers. RD Ross D. Web Developer Information Technology and Services Used the software for: 1-2 years ### "Great bug tracking tool but sometimes UI seems too crammed" May 21, 2018 4.0 Pros What I like about this bug tracking tool is the ability to share to clients and mark things real time in a website so we could easly spot them. You can even install their extension or add their script into their site so they could easily pinpoint UI problems in real time and submit it as a bug. Cons As much as I like how it allows us to seamlessly track bugs from clients, when you got chock-full of bugs, the UI looks a bit crammed and comments are hard to be seen in each of the tasks. Review Source DF David F. Marketing Manager Automotive Used the software for: 6-12 months ### "Who knew it could be the easy" July 7, 2021 5.0 My typical process with website errors were to call my provider and then answer a million questions and sending screen shots. Wait a few days for a response. Those days are over. Pros Ease of use. Simplicity. Time savings. No more emailing back and forth or long drawn out phone calls. Cons I have absolutely nothing negative to write. Review Source Response from Splitrock Studio July 9, 2021 Thank you so much for your 5 star review David. We love hearing how BugHerd has changed your workflows and appreciate you taking the time to review our product. VR Verified Reviewer Claims Specialist Marketing and Advertising Used the software for: I used a free trial ### "Get Em!" November 12, 2018 4.0 Pros Finally, something that allows you to track bugs and issues without having to hunt them down or wait to be informed of them. Cons Minor irritations that are based on personal preference rather than an actual issue. Review Source CA Carlos A. Senior Developer Computer Software Used the software for: 6-12 months ### "Great for fast QA" August 12, 2019 4.0 Pros Screenshotting Tagging Email comms Web extension Cons Limited kanban Not customizable enough (need to override names) Review Source Response from Splitrock Studio August 14, 2019 Thank you for dropping by and leaving a review Carlos. It's very much appreciated. Megan S. Brand Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Simple and efficient way to flag dev. errors" January 22, 2019 4.0 Pros BugHerd makes it really simple for multiple members of a team to go through a new site, flag any errors and assign someone to address them. Because it is so user-friendly, people outside of the dev team can provide feedback as well. Cons Sometimes it can be difficult to select the exact area that you're trying to comment on. Can be a bit laggy at times. Review Source Response from Splitrock Studio December 16, 2019 We are so pleased you find BugHerd so easy and efficient to use, thank you for the great feedback. TM Timothy M. Used the software for: ### "Great tool for website design and modifications" November 11, 2016 5.0 I used this tool with a website design team - the entire project was completed remotely. BugHerd allowed us to bypass the need for email and lengthy explanations of changes that I wanted to see while in the design process. Instead, I could click on the exact thing I wanted changed and add commentary to that piece. It also served to manage tasks. As the team made the changes, they could check them off. If they were unclear, they could message with me on that task to gain clarity. Overall, this was a great, simple, powerful tool that streamlined providing feedback to my web design team. Review Source Ivan H. Senior Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Feedback sammeln mit Hindernissen" April 16, 2022 2.0 Pros BugHerd bietet eine vielzahl an Features wie z.B. das Annotieren von Screenshots. Cons Langsame UI, optisch nicht sehr gelungen, manchmal Fehlerhaft. Review Source Response from Splitrock Studio April 18, 2022 Hi Ivan, Thanks for taking the time to write a review of BugHerd. Am very sorry that you seem to be having issues with the software being slow and buggy. We'd really like to look into that for you. Please send through an email with the issues you're having to support@bugherd.com and we'll take a look. JR John R. Commercial Manager Aviation & Aerospace Used the software for: Less than 6 months ### "Carpenter Additive - PowderLife ONLINE" April 26, 2021 5.0 Pros Ability to communicate between Commercial department to Software Development team. Cons Inability to group similar logs (multiple users that may log the same issue) - ability would also help prioritization. Review Source Response from Splitrock Studio June 1, 2021 Hi John, Great to hear BugHerd's helping with communication between different areas of the business. Thanks for taking the time to provide some useful feedback about grouping similar tasks. Will share that with the rest of the team. Talk to a Capterra advisor for free and get results within 15 minutes.