--- title: "Guru Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Guru Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/224830/Guru/" page_type: "product" language: "en" --- # Guru Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guru ## What is Guru? Guru is the AI Source of Truth for your company. Connect everything your teams know—from chats and docs to apps and AI tools—and get cited, permission-aware answers wherever you work. Guru unifies knowledge across your tech stack, powers other AIs like ChatGPT and Claude with verified context, and keeps information accurate automatically. Connect your knowledge. Access it everywhere. Continuously build trust. ## What is Guru used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 640 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 1% Pros & cons Reliable customer assistance tool Centralized team knowledge sharing Occasional technical disruptions Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Knowledge Base / 2026 - Knowledge Management / 2026 - Employee Communication Tools / 2025 - Remote Work / 2025 Our "Best of" badge program showcases products with the highest ratings... - Employee Communication Tools / 2026 - Knowledge Base / 2026 - Knowledge Management / 2026 - Productivity / 2026 - Remote Work / 2026 Our "Best of" badge program showcases products with the highest ratings... - Employee Communication Tools / 2026 - Knowledge Base / 2026 - Productivity / 2026 - Remote Work / 2026 Do you work for Guru?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getguru.com&name=Guru) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Guru 4.8 (640) VS. [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (640) Ease Of Use 4.7 (5,303) Value For Money 4.8 (503) Value For Money 4.5 (5,062) Customer Service 4.8 (524) Customer Service 4.6 (5,076) ## Guru alternatives Highest Rated [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (773)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (18,799)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) ## FAQs about Guru Overview ### What problems does Guru solve? Guru solves scattered knowledge, outdated SOPs, repeat questions, and slow customer responses by giving teams one searchable, verified source of truth inside tools like Slack and browser workflows. Support, sales, onboarding, training, and remote operations teams use it to speed ramp-up, standardize answers, and reduce interruptions from asking coworkers. Answer based on 250 reviews Overview ### Which roles and teams benefit most from Guru? Guru is most used by customer support, service, and success teams that need fast access to verified answers during live interactions. Team leads and subject matter experts use it to standardize knowledge, while account managers, sales teams, and product managers rely on it to share updates, reduce repeat questions, and improve response consistency. Answer based on 640 reviews Overview ### What company size and industries is Guru built for? Guru serves mid-market and enterprise organizations, with enterprise reviewers leading at 36%, followed closely by small businesses at 35%. It is used most in Consumer Services at 15%, then Computer Software at 11% and Information Technology and Services at 8%, making it fit knowledge-heavy teams across those sectors. Answer based on 640 reviews Features and Usability ### What are the key features of Guru? Guru includes core knowledge management features like Cards, knowledge base management, content creation, and full-text search with tags and filters. Differentiating features include AI Copilot, AI-powered summaries, verification workflows with reminders, browser extension access in tools like Slack and Zendesk, plus permissions and commenting for shared updates. Answer based on 155 reviews Integrations ### Which third-party tools and platforms does Guru integrate with? Guru integrates with more than 40 integrations, including Slack, Google Drive, Microsoft Teams, Zendesk Suite, Gmail, Microsoft Outlook, Front, and Okta. Reviewer mentions center on communication and support tools, while the catalog also shows connections for knowledge, HR, and customer service platforms such as Confluence, Intercom, and Freshdesk. Answer based on 87 reviews Getting Started and Support ### How easy is it to onboard and train a team on Guru? Guru is quick for most employees to learn, with an intuitive interface and support through live online sessions, webinars, documentation, and videos. Reviewers say new hires, remote teams, and nontechnical users onboard fast, while admins and power users usually need more time for permissions, collections, integrations, and advanced features. Answer based on 28 reviews Getting Started and Support ### What customer support options does Guru offer, and how do users rate the experience? Guru offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users generally describe support as fast, accurate, and helpful, with smooth onboarding and useful documentation. Some report occasional frustrations around compatibility issues, gaps in content accuracy, and billing or support responsiveness in specific cases. Answer based on 88 reviews Security ### How does Guru handle data security and access control? Guru uses role-based and collection-level permissions, board organization, verification workflows, secure archiving, and targeted content access to protect sensitive knowledge. Reviewers also describe it as a secure, reliable source of validated information. Some note setup can take time, and permission targeting for specific groups or single cards can feel limited. Answer based on 19 reviews Cards ### How well do Guru cards work for knowledge management? Guru organizes knowledge into cards that are quick to create, search, verify, and share across teams. Support teams, trainers, and operations users like the clear structure, favorites, comments, and update history. Still, large libraries can become cluttered, and some users want better sorting, tighter linking, and more precise search results. Answer based on 155 reviews ## Who uses Guru? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Reliable customer assistance tool 99% positive reviews out of 77 Most reviewers indicate customer support benefits from quick access to accurate information, enabling prompt client resolutions. Emy S. Customer Support Specialist, 1,001 - 5,000 employees. "The instant access to accurate information ensures we can provide timely and precise support to our customers." Occasional technical disruptions 61% negative reviews out of 36 Some users report bugs and issues cause minor interruptions, including crashes, confusing layouts, and inconsistent formatting. Anurag T. Team Leader, 501 - 1,000 employees. "The only issue I have with Guru is the limited variety of formatting tools." Centralized team knowledge sharing 98% positive reviews out of 46 Most users comment information sharing is seamless, allowing teams to easily distribute, update, and access resources. adrian M. Customer Service, 1,001 - 5,000 employees. "It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips." Essential for daily workflows 100% positive reviews out of 20 Most users report daily use streamlines tasks, boosts productivity, and becomes indispensable in work routines. Pierce O. Technical Support Specialiast, 1,001 - 5,000 employees. "Guru makes my working life much easier for my daily tasks enabling to serve clients better" ## Features AI summary Based on 4,665 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**51%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) Guru supports all three features that reviewers rate most highly: **Knowledge Base Management**, **Content Management**, and **Document Management**. Together, these capabilities help businesses keep information organized, maintain accurate and up-to-date content, and manage documents in one place, allowing teams to find trusted knowledge faster and work more efficiently. Knowledge Base Management 4.9 (171) 82.46% of 171 reviewers that rated this feature as important or highly important Guru offers a centralized, easily searchable repository for all company knowledge. Users think it simplifies organizing, updating, and verifying content, supports team collaboration, and provides fast access to accurate information, though some mention the layout could be more intuitive. Content Management 4.8 (166) 72.29% of 166 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Full Text Search 4.7 (295) 68.81% of 295 reviewers that rated this feature as important or highly important This aspect helps you quickly locate relevant information by searching all content fields. Some users say it provides fast, accurate results and supports keyword or question-based queries, but a few mention occasional irrelevant results or difficulty finding specific cards. Access Controls/Permissions 4.7 (147) 63.27% of 147 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Text Editing 4.6 (187) 55.08% of 187 reviewers that rated this feature as important or highly important You can easily create, update, and format knowledge cards for clarity and consistency. Reviewers appreciate the improved rich text formatting and collaborative editing, though some feel the editor could be more intuitive and want better table and layout options. Knowledge Management 4.9 (318) 77.04% of 318 reviewers that rated this feature as important or highly important With this capability, you can centralize, organize, and update information for easy access across teams. Reviewers appreciate the real-time updates, verification process, and integrations with tools like Slack, saying it streamlines collaboration and keeps knowledge accurate and accessible. Guru 109 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI Agent Configuration: Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audio/Video Messaging: Record and send audio and/or video files by online message or chat - Autonomous Task Execution: Completes tasks independently without constant human intervention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Catalog Management: It gives you systematic organization of information using categories, collections, and tags. Reviewers indicate this makes navigation and retrieval much easier, especially for teams with diverse workflows, though some wish for more advanced folder nesting options. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Activity Monitoring: Monitor and track what your employees are doing - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Event Calendar: A list of events with their respective dates - Faceted Search/Filtering: Faceted Search/Filtering - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Enterprises: Designed for large businesses - Full Text Search: This aspect helps you quickly locate relevant information by searching all content fields. Some users say it provides fast, accurate results and supports keyword or question-based queries, but a few mention occasional irrelevant results or difficulty finding specific cards. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Indexing: Compile and organize data into specific metrics - Integration into Third Party Applications: Embed/link applications into third party software so it can be accessed within a third party system - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Base Management: Guru offers a centralized, easily searchable repository for all company knowledge. Users think it simplifies organizing, updating, and verifying content, supports team collaboration, and provides fast access to accurate information, though some mention the layout could be more intuitive. - Knowledge Management: With this capability, you can centralize, organize, and update information for easy access across teams. Reviewers appreciate the real-time updates, verification process, and integrations with tools like Slack, saying it streamlines collaboration and keeps knowledge accurate and accessible. - Live Chat: Ability to chat online in real time - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Newsletter Management: Create and update newsletter content to increase engagement - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Query Suggestions: See options for potential search queries within the system - Read Receipts: Ability to see if recipient has viewed/opened the message - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security & Compliance: Maintain security, compliance, and data privacy protocols for all interactions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Editing: You can easily create, update, and format knowledge cards for clarity and consistency. Reviewers appreciate the improved rich text formatting and collaborative editing, though some feel the editor could be more intuitive and want better table and layout options. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.8 (640) 4.8 Based on 640 reviews ## Pricing Value for money 4.8 (503) Free Trial [View pricing plan details](https://www.capterra.com/p/224830/Guru/pricing/) AI Source of Truth Platform Contact Vendor for Pricing It includes: - AI Knowledge Platform - Knowledge Quality & Automation - Enterprise Governance & Security - AI Stack Integration - Audit logs & compliance controls - Advanced governance & permissions - Implementation & Expertise Value for money 4.8 (503) 4.8 Based on 503 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (524) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (524) 4.8 Based on 524 reviews ## User reviews Overall rating 4.8 Based on 640 reviews Filter by rating 5(555) 4(78) 3(3) 2(1) 1(3) Mentioned topic Sorted by most recent Mohd A. software engineer Information Technology and Services ### "Reliable Freelance Platform with Quality Clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 July 19, 2026 Overall, my experience with Guru has been very positive. The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality projects became much easier. It's a solid platform for freelancers looking for long-term opportunities. Pros What I liked most about Guru is its easy-to-use interface, secure payment protection, and access to quality clients. It makes managing projects, communicating with clients, and receiving payments simple and reliable Cons The only downside is that competition for some projects can be high, especially for new freelancers. It can also take a little time to build a strong profile and start receiving consistent job invitations Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER EVANGELISTA, R. Inbound Sales Representative Retail ### "Excellent Knowledge Base Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2026 It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. Pros Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. Cons A lot of information you need to be specific with the information you need in order for you to get the correct answer you need Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Jenna G. Customer Service Associate II Telecommunications ### "Goodbye, confusing folders. Hello, Guru." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 8, 2026 I’ve had a top notched experience with Guru for almost 3 years now! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. Pros I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. Cons Guru will really force you to be organized! You can't just be messy with your files like you can in Google Drive. LOL Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR senya R. Sr. Director Computer Software ### "Ease of use, custmer support!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Guru ease of use, functionality, stability, customer support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KD Kerri D. Implementation Consultant Information Technology and Services ### "Give Guru a try, you will like it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 I've had a great experience with guru and my clients like it too, both internal and external. It saves me time from having to explain myself multiple times or have to create something manually each time. Pros It is easy to learn and even easier to begin using! The simplicity of the software and being able to share it in different formats has been very helpful. Friendly user interface. Cons Nothing really, except that I really can get confused saving the newly created guru in the right space to be found by others. Very minor item. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JR John R. Customer Success Manager Health, Wellness and Fitness ### "Simple and Straightforward" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2025 It's pretty good. I don't really have any complaints. It has a clean interface and a simple set of features. Pros It's useful for sharing information internally. We use Guru Cards as a secure source of truth for pricing, feature availability, and more. Cons I want it to be more customizable and interconnected from one card to another. I prefer using Google Sites. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TR Tori R. Client Success Manage Restaurants ### "Positive Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 6, 2025 Very positive- especially useful when joining a new organization. The search experience is very functional and makes things easy as well. Pros The ability to create pages easily and find cards is very useful. I use Guru very often in my day-to-day. Cons It would be nice to be able to sort cards by type/category more easily. My organization has had an influx of new cards made and it can be difficult to sift through them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TD Thomas D. Adjuster Insurance ### "Easy and efficient. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 29, 2025 Guru is state of the art. It is quick and easy to use and makes sharing information within your company very easy. Pros Guru in very easy to use and takes little to no training. It is very east to share files and links through Guru and it can integrate with many popular CRM programs. Cons I haven't ran into any issues yet but I will be sure to update my review if we do run into any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Gregory S. sales agent Real Estate ### "Sales Agent" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 26, 2025 I have recently been hired ny this company and so far I have almost completed onboarding and training with it Pros Ease of use. I like the flexibility. I.like the comprehensiveness. Though new to the product it has helped Cons I havent had any negative experiences yet with this product especially since i am new to this company Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Patrick M. Benchmarking Associate Consumer Services ### "Such a very good experience with Guru!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 I love working with Guru because it makes my workloads very easy to manage which is very helpful and convenient for me Pros I like how user-friendly the interface is and how easy to use the Guru itself, it makes me want to use it more often or even share it to a friend. Cons Maybe the security for me. Don't get me wrong though their security is good enough but there's so many rooms for improving their security services. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/224830/Guru/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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