# Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews DF Daniel F Support AdvisorInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases.“ April 29, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through.“ September 9, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business.“ September 9, 2025 WR Wildred R TrainerConsumer Services, 10,001+ employeesUsed the software for: 1-2 years. “When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a feature where it still shows you the name of the article showing it was deleted.“ April 30, 2024 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design.“ September 9, 2025 Diana D Sr. Sales Enablement LeadMarketing and Advertising, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine.“ May 29, 2024 JJ Jomar J Core Support Team leadOutsourcing/Offshoring, 51 - 200 employeesUsed the software for: 1-2 years. “Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate through difficult interaction due to it's user friendly interface and having the option to set up your collection makes our life easier and find our commonly used articles“ July 23, 2025 FM Fabrizio M Technical Support Engineer IIIInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for.“ May 5, 2025 ## Showing most helpful reviews Showing 1-25 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana G. Director, Support and Partner Training Aviation & Aerospace Used the software for: 2+ years ### "Guru = Our Trusted Source" July 17, 2024 5.0 I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat. Pros Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy. Cons I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Guru It aligned better with our mission and was far easier to implement and use. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/) Superior search and verification workflows. Ease of adoption. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source VR Verified Reviewer Customer Care Leisure, Travel & Tourism Used the software for: 2+ years ### "Key Insights of Guru" September 14, 2024 5.0 Guru guides me through company processes and boosts my work efficiency with relevant information. Pros Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures. Cons Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) The previous platform was hard to navigate and find articles. Some processes used complex terminology that could be simplified. Review Source VR Verified Reviewer Property Claims Specialist II Insurance Used the software for: 1-2 years ### "Guru is my quick and easy go to!" July 23, 2024 5.0 It's a must have at this point. Literally every resource I need to do my job is there, ready and available Pros My employer keeps all our claim resources in Guru. I use it multiple times per day, every workday. Everything is incredibly organized. I use the search feature to quickly find the information I need to complete my daily tasks. We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need. Cons I use Guru everyday and have not yet found anything I dislike or wished was different. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Guru is way more functional than shared drive Review Source SD Shawnkemp D. Quality Assurance Music Used the software for: 2+ years ### "Guru review " July 15, 2025 5.0 Enough knowledge information when handling all issues. However, there are times that some information is not included in the Guru. Pros All the Information that I needed when resolving concerns, and how to handle every issue step by step. Cons The least I don't like about guru is when it doesn't have enough information and you need to think outside the box. Review Source LM Lucas M. Assistant Project Manager Music Used the software for: 1-2 years ### "Overall Guru Experience" July 14, 2025 5.0 Overall, my experience with Guru has been very positive. It has been extremely helpful over the years, especially with features like saving cards in folders, which makes it easy to find commonly used information. Guru helps me avoid mistakes and is a reliable resource to consult whenever I have questions. I also appreciate that it’s always kept up to date with the correct workflows. Pros Guru is a simple and reliable resource where I can quickly find the right workflows and confirm that I’m following the correct guidelines. It helps me understand my tasks and reduces the chance of making mistakes. Cons Sometimes, it takes a bit longer for a card to load, which can slow down my response and make my work more challenging. However, I’ve noticed that this issue is being addressed, which shows progress and that our feedback is reaching the right team. Review Source CA Carolyna A. Travel Cruise Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Without Guru, my work is chaos." February 19, 2025 5.0 Guru is our main Knowledge Base at work, and I use it every day. It also let me personalize my collections by creating mini folders so I can categorize the topics. It is also easy to share to other colleagues. Pros Guru is my go-to tool when I need important information or guide about my job. It is the most reliable source for valuable information in my job. Cons Since you can save a lot of cards in Guru, I find it sometimes overwhelming since there's a lot of resources that you can finds using key word. Review Source NR NaStacú R. CEO Consumer Services Used the software for: 1-2 years ### "Guru is amazing!!!" July 10, 2025 5.0 I loved the program, and I had no issues. It was a good, easy-to-use program for me, and I have no complaints. Pros I used Guru with a previous client to assist their customers with online orders. For me, Guru has been visually appealing, making tasks easier to manage. It is very user-friendly and easy to navigate. Cons There was nothing in particular that I disliked about the program, as it was a pleasant experience for me, to put it mildly. Review Source AJT Alexis Jekk T. Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru: Our Internal Knowledge Base" March 26, 2025 5.0 Guru is helping me on seeking the best resolution that I need to provide with the consumers. Not just the overview of how to resolve it, it also indicates the complete steps and all related cases regarding the concern. Pros One of the best things I liked the most with Guru is the Search feature. When it comes to seaching Guru, we can use tags, filters, quotations, and we can also combine all of those. Those tips will help us improve the overall Card finding experience. The other thing is creating a list of favorites which helps keep our Cards organized. Lastly, the real time updates with Guru Cards. These announcements will help us advisors to be all aligned regarding the latest process and procedures. Cons Actually, Guru is almost perfect for me and also for most of the advisors that are using it. I think one thing that I can suggest with it is regarding the acknowledgement receipt on updates and announcements. For acknowledging, they can justclick the 'I read it' button to acknowledge receipt. This means that you’ve understood the announcement or update that was communicated to you. My suggestion is if it is possible, please put at around 1-3 questions or knowledge check before the user is allowed to acknowledge the cards. In that case, we can make sure that all of us will actually read and understand all the updates that we need to learn. Review Source CAA Carl Angelo A. Customer Service Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru is the Best there is!" August 14, 2025 5.0 I enjoy using Guru since it's like a Bible to me, it guides me all throughout my everyday life with helping our users. Pros What I like most about Guru is how easy to use it, it's just like Google, search using a keyword and the most relevant results will be shown. Cons I don't see any problems with Guru, sometimes Guru is just loading slowly but I think it's because of the internet here in the office since they capped it at 2mbps HAHAHA. Review Source SN Sarah N. Marketing Events Manager Education Management Used the software for: 1-2 years ### "10/10 Guru Use!" September 8, 2025 5.0 10/10 experience! It was so easy to learn, set-up, implement, and keep up-to-date. Overall, it's been a life-changing tool for me. Pros Adaptability! My team and I are able to use the platform for entirely different needs but still house all of our information together. It's incredible. Cons Tech bugs are always an issue with me. I constantly have a running list of tech fixes that need to be improved upon. Review Source JS Joao S. Customer Service Representative Information Technology and Services Used the software for: 1-2 years ### "Centralized Information Platform Simplifies Access to Guidelines and Streamlines Updates" September 6, 2025 5.0 Overall Guru Is a great asset for any company, It makes access to guideline information easier, to find the needed information Is also easier. Pros What I liked most Is that Guru helps streamline the guidelines information, It makes access to the needed information much more easy. Cons It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail. Review Source DQ Dianna Q. Cruise Customer Care Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Amazing Guru!" April 17, 2025 5.0 Successful communication across my team. Pros Knowledge Base,Easy Access,User Friendly Cons I'm not looking for what Guru cannot do. Review Source JAO Judy Ann O. Real Time Analyst Consumer Services Used the software for: 2+ years ### "Guru is the best" October 27, 2024 5.0 I would say the experience I’ve got with Guru for the past 3 years is that 10 out of 10 because it is really good. Guru is the best information teller for me, it is like a teacher that will answer all of your question, you just have to type the key word and viola, it’s there. Pros I like about guru is that they can give you accurate information and this can be edited. Guru is very user friendly and easy to access. You can see the daily updates that they are providing for each information and topics. I really love using Guru. Guru is like a teacher to us. Cons I think the least I like about Guru is that they have all the information you are looking for, it’s just everything is there, you don’t have to look for an answer anywhere, just look for it on Guru and you will have it. I think there is no way I wouldn’t like guru. Review Source JD Jezza D. ASSOCIATE-CS INTERNET, SPOTIFY PHL ENG EMAIL SUPPORT Outsourcing/Offshoring Used the software for: 1-2 years ### "My experience using GURU." October 31, 2024 5.0 All is well now. Easy to use and didn't experience lagging or latency issues even once. Pros It always has relevant updates and is user friendly. Cons Previously, it was difficult to find a topic or information that we needed to solve for our customers' concern but moving forward, it has changed and other GURU cards are now in one GURU card which is easier to check. Review Source BO Benmarlowe O. Associate Manager Consumer Services Used the software for: 2+ years ### "The Joy of using Guru" October 29, 2024 5.0 My overall experience with Guru is definitely a positive one. This has to be the best knowledge based system I was able to use in my career. This has gave me a lot of convenience and joy at work knowing there's a reliable and trustworthy tool we can always use. Pros It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle. Cons While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru. Review Source MT Marj T. BPO Outsourcing/Offshoring Used the software for: 1-2 years ### "Powerful Guru" March 25, 2025 5.0 For me it's really great since it has a lot of used like verification system, browser extension and collaboration tool. Pros The guru platform is really nice and very useful. It is nice for me other than other platform because it can centralized knowledge base and can quickly find answer using AI-Powered search Cons For me it's just one thing guru has searching limitations Review Source CC Claire C. Product Manager Marketing and Advertising Used the software for: 2+ years ### "Great Knowledge Management Systen" January 21, 2025 5.0 Pros Love how user-friendly and intuitive the platform is. Easy to create, publish, and share out cards. I am in-platform every single day. Cons Don't love the folder hierarchy/structure - it can seem very clunky at times and is not very visually appealing. Review Source JH JERSON H. TEAM LEAD CUSTOMER SERVICE Consumer Services Used the software for: 2+ years ### "GURU IS AMAZING" January 14, 2025 5.0 I HAVE BEEN USE IT SINCE 2021 AND FOR ME IS VERY HELPFULL Pros GURU ALERTS, MESSAGES, ANNOUNCEMENT AND INFORMATION THAT WE NEED Cons SOME INFORMATION IS NOT UPDATE ON TIME , WE NEED THAT THE ADMINISTRATOR UPDATE IT WEEKLY AT LEAST Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.