--- title: "Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guru the right Virtual Assistant solution for you? Explore 640 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/224830/Guru/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-10" --- Guru 4.8 (640) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 10th, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews DF Daniel F Support AdvisorInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases.“ April 29, 2025 Mohd A software engineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The only downside is that competition for some projects can be high, especially for new freelancers.“ July 19, 2026 Keri H Sr Partner Services RepresentativeReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job.“ January 31, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through.“ September 9, 2025 GS Glacie S Customer Service RepresentativeRetail, 10,001+ employeesUsed the software for: More than 2 years. “GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so we can use it without the need to change the tab everytime.“ April 18, 2025 JL Jandolf L Customer CareTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.“ October 29, 2024 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business.“ September 9, 2025 AR Albert R Customer Service ExpertConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot.“ April 21, 2025 ## Showing most helpful reviews Showing 1-25 of 640 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohd A. software engineer Information Technology and Services Used the software for: 1-2 years ### "Reliable Freelance Platform with Quality Clients" July 19, 2026 4.0 Overall, my experience with Guru has been very positive. The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality projects became much easier. It's a solid platform for freelancers looking for long-term opportunities. Pros What I liked most about Guru is its easy-to-use interface, secure payment protection, and access to quality clients. It makes managing projects, communicating with clients, and receiving payments simple and reliable Cons The only downside is that competition for some projects can be high, especially for new freelancers. It can also take a little time to build a strong profile and start receiving consistent job invitations Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source JH Joe H. Founder Hospitality Used the software for: 2+ years ### "Excellent, Intuitive, Knowledge Management" April 20, 2025 5.0 Pros It's sooo user friendly and full of super useful features that really help with governing your knowledge and instance. Anytime I wanted for a feature/functionality, it was being built before I could give the feedback! Cons The commenting feature. You weren't able to comment back and forth, JUST to the verifier... But they may have changed that recently. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Guru The chrome extension was a compelling way to use a knowledge base, and it was sooo intuitive. Review Source Diana M. Demand Team Lead Information Technology and Services Used the software for: 1-2 years ### "Reliable Knowledge Hub That Keeps Our Team Aligned and Efficient" July 25, 2025 5.0 Guru is very well suited for scenarios where teams need quick access to accurate, standardized information. For example, when handling a parent’s care request or responding to a provider, I can pull up scripts, eligibility rules, and process steps right away without slowing down the conversation. It is also great for onboarding new team members because they can self-serve answers instead of relying on shadowing or asking others. Pros Guru makes it easy to find accurate, up-to-date information quickly. It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned. It is especially valuable for onboarding new team members and reducing repetitive questions across the team. Cons The search can sometimes bring up too many similar results, and if cards are not well-tagged, it can take extra time to find exactly what you need. Improving filtering and making search a bit smarter would make it nearly perfect. Review Source RF Rayane F. Team Lead Consumer Services Used the software for: 2+ years ### "Organized and friendly interface, helps me during my daily work routine" July 15, 2025 5.0 Guru helps centralize important information in a clear and organized way, making it easy for me to find what I need quickly. The intuitive and minimalist interface keeps everything concise yet informative, which is really helpful during tasks. However, I wish there were more customization options like being able to pin specific Guru cards to the main page so I wouldn’t need to navigate through secondary tabs as often. Pros The interface is very nice and intuitive, it's well-organized and easy to search for what I need. I like the minimalist design and how it keeps everything concise yet informative. Cons I wish there were a way to customize it more so I could, for example, view specific Guru cards right on the main page without needing to access secondary tabs. Review Source KD Kerri D. Implementation Consultant Information Technology and Services Used the software for: 1-2 years ### "Give Guru a try, you will like it!" October 28, 2025 5.0 I've had a great experience with guru and my clients like it too, both internal and external. It saves me time from having to explain myself multiple times or have to create something manually each time. Pros It is easy to learn and even easier to begin using! The simplicity of the software and being able to share it in different formats has been very helpful. Friendly user interface. Cons Nothing really, except that I really can get confused saving the newly created guru in the right space to be found by others. Very minor item. Review Source JR João R. Bilingual Customer Service Music Used the software for: 6-12 months ### "It's intuitive and simple." September 6, 2025 4.0 It's easy and straightforward. I use it for searching information and keeping up with updates on a daily basis. Pros It's pretty simple and intuitive. I just started using it and didn't needed a long introduction or tutorial, it all just flows, which is a pro when you use a tool like this. Cons There's too much information on every search, sometimes it gets hard to find something, even when you know it's there. I know we have the filters, but that feels a little too complicated. Review Source CAA Carl Angelo A. Customer Service Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru is the Best there is!" August 14, 2025 5.0 I enjoy using Guru since it's like a Bible to me, it guides me all throughout my everyday life with helping our users. Pros What I like most about Guru is how easy to use it, it's just like Google, search using a keyword and the most relevant results will be shown. Cons I don't see any problems with Guru, sometimes Guru is just loading slowly but I think it's because of the internet here in the office since they capped it at 2mbps HAHAHA. Review Source BS Brenda S. Customer Support Music Used the software for: 6-12 months ### "Practical, intuitive, and complete" September 6, 2025 5.0 It helps me clearly handle any problem I face with customer support, making the process simple and stress-free Pros It’s very practical, intuitive, and complete. It helps with everything from basic tasks to more complex ones Cons At times, the system feels a little heavy and may take some extra time to fully load, but it is manageble. Review Source AJT Alexis Jekk T. Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru: Our Internal Knowledge Base" March 26, 2025 5.0 Guru is helping me on seeking the best resolution that I need to provide with the consumers. Not just the overview of how to resolve it, it also indicates the complete steps and all related cases regarding the concern. Pros One of the best things I liked the most with Guru is the Search feature. When it comes to seaching Guru, we can use tags, filters, quotations, and we can also combine all of those. Those tips will help us improve the overall Card finding experience. The other thing is creating a list of favorites which helps keep our Cards organized. Lastly, the real time updates with Guru Cards. These announcements will help us advisors to be all aligned regarding the latest process and procedures. Cons Actually, Guru is almost perfect for me and also for most of the advisors that are using it. I think one thing that I can suggest with it is regarding the acknowledgement receipt on updates and announcements. For acknowledging, they can justclick the 'I read it' button to acknowledge receipt. This means that you’ve understood the announcement or update that was communicated to you. My suggestion is if it is possible, please put at around 1-3 questions or knowledge check before the user is allowed to acknowledge the cards. In that case, we can make sure that all of us will actually read and understand all the updates that we need to learn. Review Source DQ Dianna Q. Cruise Customer Care Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Amazing Guru!" April 17, 2025 5.0 Successful communication across my team. Pros Knowledge Base,Easy Access,User Friendly Cons I'm not looking for what Guru cannot do. Review Source FM Fabrizio M. Technical Support Engineer III Information Technology and Services Used the software for: 1-2 years ### "If you need an A.I. friendly environment to centralize KB articles search no more !" May 5, 2025 5.0 I was part of the Technical Support Team of a large Project Management software company for 2 years. We used Guru to maintain our KB and it was surprisingly easy to feed our A.I. chat bot with it. Pros It was one of the easiest tools I've ever used to update a Knowledge Base, it was very A.I. friendly. Cons It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for. Review Source MR Mubtasim R. Senior Specialist, Developer Support Computer Software Used the software for: Less than 6 months ### "Great app for knowledge management and content review." June 10, 2025 5.0 Great way to learn content relevant to my discipline. Provides quick access to card edits, setting up reviews for cards and creating favourite card lists. The search engine also always seems to turn what I am looking. Pros Provides convenient method to leave comments about content. Provides way to track analytics on cards including views and favourites as well! Cons Can be a bit confusing to initially find what you are looking for, the nav could be better. Could provide a dark mode. Review Source RM Rafael M. Customer Support Advisor Information Technology and Services Used the software for: 6-12 months ### "Let your Guru guide you!" May 6, 2025 5.0 I have a very pleasant experience with Guru, as it makkes my life very easier when I'm working. All info is displayed in a very oriented sense and then I can take the actions I need based on the content explanation with confidence. Pros I love the way Guru allows users to see the information with images and full explanations of examples. Cons Sometimes, I need to adjust the window to view better the cards. Review Source BH Beth H. Supervisor Computer Software Used the software for: Less than 6 months ### "Get Guru Now" April 4, 2025 5.0 Guru is really handy for organizing and sharing knowledge across teams. I love that you can share a card for quick access to information. Pros The heart feature in Guru is such a simple but powerful way to keep your go-to Cards front and center. It’s like building your own quick-access library. Cons I have not found anything I dislike as of yet. Review Source JMB Jen Mae B. Travel Concierge Hospitality Used the software for: 6-12 months ### "Guru Review" March 25, 2025 5.0 Guru made it easy for me to work as it serves as our guide. All the answers are there and what's good about it is that we can add new information at any time! Pros What I like most about Guru is that it's easy to navigate! Cons I don't think there's anything least I like about it. Review Source JD Jezza D. ASSOCIATE-CS INTERNET, SPOTIFY PHL ENG EMAIL SUPPORT Outsourcing/Offshoring Used the software for: 1-2 years ### "My experience using GURU." October 31, 2024 5.0 All is well now. Easy to use and didn't experience lagging or latency issues even once. Pros It always has relevant updates and is user friendly. Cons Previously, it was difficult to find a topic or information that we needed to solve for our customers' concern but moving forward, it has changed and other GURU cards are now in one GURU card which is easier to check. Review Source BD Brittian D. Super Computer Software Used the software for: Less than 6 months ### "Excited to see where we go" April 5, 2025 4.0 Pros Keeps everyone updated and together in one place Cons Takes a moment for system to learn and input to be verified back team Review Source PAM Pierre Angeli M. Executive Services Leisure, Travel & Tourism Used the software for: 6-12 months ### "Guru making work easier" January 19, 2025 5.0 I can say that’s it’s really helpful most of the time. Aside that its easy to navigate It also helps us to make works easier. Pros The user interface is really easy to ise and along with that is you can also check the accurate information form guru. Cons Other articles aren’t updated yet leading us that sometimes we still have to double check it with other articles and it will be time consuming. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.