--- title: "Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guru the right Knowledge Management solution for you? Explore 640 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/224830/Guru/reviews/" page_type: "reviews" language: "en" --- Guru 4.8 (640) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business.“ September 9, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through.“ September 9, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design.“ September 9, 2025 Mohd A software engineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The only downside is that competition for some projects can be high, especially for new freelancers.“ July 19, 2026 DF Daniel F Support AdvisorInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases.“ April 29, 2025 JL Jandolf L Customer CareTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.“ October 29, 2024 Keri H Sr Partner Services RepresentativeReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job.“ January 31, 2025 PY Patricia Anne Y Customer Care - Team LeaderTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are instances where the search bar doesn't display the exact article that I need to process our client's request.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 640 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohd A. software engineer Information Technology and Services Used the software for: 1-2 years ### "Reliable Freelance Platform with Quality Clients" July 19, 2026 4.0 Overall, my experience with Guru has been very positive. The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality projects became much easier. It's a solid platform for freelancers looking for long-term opportunities. Pros What I liked most about Guru is its easy-to-use interface, secure payment protection, and access to quality clients. It makes managing projects, communicating with clients, and receiving payments simple and reliable Cons The only downside is that competition for some projects can be high, especially for new freelancers. It can also take a little time to build a strong profile and start receiving consistent job invitations Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source JH Joe H. Founder Hospitality Used the software for: 2+ years ### "Excellent, Intuitive, Knowledge Management" April 20, 2025 5.0 Pros It's sooo user friendly and full of super useful features that really help with governing your knowledge and instance. Anytime I wanted for a feature/functionality, it was being built before I could give the feedback! Cons The commenting feature. You weren't able to comment back and forth, JUST to the verifier... But they may have changed that recently. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Guru The chrome extension was a compelling way to use a knowledge base, and it was sooo intuitive. Review Source CB Chris B. CSM Financial Services Used the software for: 1-2 years ### "Guru has been great" January 28, 2025 5.0 Pros Ease of use, templates, keyword tagging, etc Cons N/A - but I am required to type at least 40 characters here Switched from [Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/) Unsure I was not part of the decision to change Review Source SA Sev A. Artist Support Consumer Services Used the software for: 6-12 months ### "Guru, a teacher and a sleek web-designed project. Teaches us the process and stores information for all." September 9, 2025 4.0 The name of the system suits it well. Guru, by definition, a teacher. Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design. Readily available information at the type, click and enter of an input, Guru makes itself worth its services. Far from being the perfect tool however, it still lives to its reputation and continues to be reliable to every account that requires its use. Pros Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it. Cons Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through. Review Source SD Shawnkemp D. Quality Assurance Music Used the software for: 2+ years ### "Guru review " July 15, 2025 5.0 Enough knowledge information when handling all issues. However, there are times that some information is not included in the Guru. Pros All the Information that I needed when resolving concerns, and how to handle every issue step by step. Cons The least I don't like about guru is when it doesn't have enough information and you need to think outside the box. Review Source VR Verified Reviewer Account Manager Financial Services Used the software for: Less than 6 months ### "GURU HAS BEEN AMAZING!!" July 31, 2025 5.0 My experience with Guru has been largely positive. It’s a powerful tool for centralizing knowledge and making information easily accessible across teams. I appreciate how it reduces repetitive questions and supports consistency in processes. The ability to verify content helps ensure information stays up-to-date, which is crucial in fast-paced environments. Pros This site is incredibly helpful—it has all the forms and guidelines you need in one convenient place. It's well-organized, easy to navigate, and a huge time-saver. Highly recommend for anyone needing quick access to essential documents! Cons Guru is a helpful knowledge management platform, especially for organizing internal documentation and making information easily accessible across teams. However, there are a few drawbacks worth noting: Search Limitations: The search function can be inconsistent at times, especially if content isn’t well-tagged. Finding specific information may require digging through multiple cards. Review Source JJ Jomar J. Core Support Team lead Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru, Being a real Guru" July 23, 2025 5.0 Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate through difficult interaction due to it's user friendly interface and having the option to set up your collection makes our life easier and find our commonly used articles Pros Guru card is easily giving us the correct resource based on the key word and we just have to be really mindful of the words that are being used and thorough navigation on the system. Cons Sometimes resources can be found inside another resource. So we just need to be specific and good at looking inside the resources Review Source TS Talita S. Costumer service Consumer Services Used the software for: 1-2 years ### "Easy to perform " July 16, 2025 5.0 When I started the project, I had never heard of GURU. When I used it for the first time, I was delighted and thought it was perfect for organizing important information. Pros GURU is a wonderful and organized invention for making important information about workflows available. Cons Many cards with the same subject; it should be possible to include the same subjects in a single card. Review Source CAA Carl Angelo A. Customer Service Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru is the Best there is!" August 14, 2025 5.0 I enjoy using Guru since it's like a Bible to me, it guides me all throughout my everyday life with helping our users. Pros What I like most about Guru is how easy to use it, it's just like Google, search using a keyword and the most relevant results will be shown. Cons I don't see any problems with Guru, sometimes Guru is just loading slowly but I think it's because of the internet here in the office since they capped it at 2mbps HAHAHA. Review Source VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "Great internal company resource keeper" January 22, 2025 5.0 Overall Guru has been a great resource in our team, and even as an experienced team member I use it all the time. Pros I love being able to share company knowledge across our teams, and ensure that knowledge is kept up to date and accurate. Cons There's no Safari extension. I'm not a fan of Chrome. It's not the end of the world though. Review Source JB João B. Customer Support Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Perfect for a team to stay up to date" January 18, 2025 4.0 I believe that Guru makes it much easier to roll out content when we need to be up to date. It is very intuitive and helps a lot in building a company/project's content library. It has some small flaws, but overall it does very well. Pros \- Simplified navigation with the use of keywords, making it quite easy to find an article. - Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date. Cons I believe that the "My Library" session could be simplified. Every time we access it, instead of going to "Following" Gurus, it could directly open the folders that I created and saved my favorite Gurus. Review Source DF Daniel F. Support Advisor Information Technology and Services Used the software for: Less than 6 months ### "An amazingly whole tool" April 29, 2025 5.0 Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases. Pros It's a really versatile tool that can help manage a huge library of documents and organize in a more comfortable and easy to access way. Thanks to this ease of use it's a tool that can help huge corporations be more agile with new team member and allow older ones to find anything they need quickly and discard anything they don't easily. Cons It can be a handful sometimes, specially when you need to quickly search something, and it leads you to places that are related but aren't exacly what you need. So a lot of reading its needed when some items could be summarized better. Review Source JD Jezza D. ASSOCIATE-CS INTERNET, SPOTIFY PHL ENG EMAIL SUPPORT Outsourcing/Offshoring Used the software for: 1-2 years ### "My experience using GURU." October 31, 2024 5.0 All is well now. Easy to use and didn't experience lagging or latency issues even once. Pros It always has relevant updates and is user friendly. Cons Previously, it was difficult to find a topic or information that we needed to solve for our customers' concern but moving forward, it has changed and other GURU cards are now in one GURU card which is easier to check. Review Source MT Marj T. BPO Outsourcing/Offshoring Used the software for: 1-2 years ### "Powerful Guru" March 25, 2025 5.0 For me it's really great since it has a lot of used like verification system, browser extension and collaboration tool. Pros The guru platform is really nice and very useful. It is nice for me other than other platform because it can centralized knowledge base and can quickly find answer using AI-Powered search Cons For me it's just one thing guru has searching limitations Review Source PAM Pierre Angeli M. Executive Services Leisure, Travel & Tourism Used the software for: 6-12 months ### "Guru making work easier" January 19, 2025 5.0 I can say that’s it’s really helpful most of the time. Aside that its easy to navigate It also helps us to make works easier. Pros The user interface is really easy to ise and along with that is you can also check the accurate information form guru. Cons Other articles aren’t updated yet leading us that sometimes we still have to double check it with other articles and it will be time consuming. Review Source NA Norma A. Product Support Information Technology and Services Used the software for: 2+ years ### "Experience a fantastic Software" February 6, 2025 5.0 I love it I use it daily at the very least 20 times. Pros How quickly I can search and find the answers I need. Cons Sometimes your wording has to be on queue. Review Source VR Verified Reviewer Customer Success Specialist Computer Software Used the software for: 1-2 years ### "Easy to use Knowledge Base" January 22, 2025 5.0 Pros Know when information is updated, and know how often the author deems in necessary to update. Cons Not the best organization in terms of UI and knowledge Review Source BH Beth H. Supervisor Computer Software Used the software for: Less than 6 months ### "Get Guru Now" April 4, 2025 5.0 Guru is really handy for organizing and sharing knowledge across teams. I love that you can share a card for quick access to information. Pros The heart feature in Guru is such a simple but powerful way to keep your go-to Cards front and center. It’s like building your own quick-access library. Cons I have not found anything I dislike as of yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.