--- title: "Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guru the right Knowledge Management solution for you? Explore 640 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/224830/Guru/reviews/" page_type: "reviews" language: "en" --- Guru 4.8 (640) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business.“ September 9, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through.“ September 9, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design.“ September 9, 2025 Mohd A software engineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The only downside is that competition for some projects can be high, especially for new freelancers.“ July 19, 2026 DF Daniel F Support AdvisorInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases.“ April 29, 2025 JL Jandolf L Customer CareTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.“ October 29, 2024 Keri H Sr Partner Services RepresentativeReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job.“ January 31, 2025 PY Patricia Anne Y Customer Care - Team LeaderTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are instances where the search bar doesn't display the exact article that I need to process our client's request.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 640 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohd A. software engineer Information Technology and Services Used the software for: 1-2 years ### "Reliable Freelance Platform with Quality Clients" July 19, 2026 4.0 Overall, my experience with Guru has been very positive. The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality projects became much easier. It's a solid platform for freelancers looking for long-term opportunities. Pros What I liked most about Guru is its easy-to-use interface, secure payment protection, and access to quality clients. It makes managing projects, communicating with clients, and receiving payments simple and reliable Cons The only downside is that competition for some projects can be high, especially for new freelancers. It can also take a little time to build a strong profile and start receiving consistent job invitations Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source JH Joe H. Founder Hospitality Used the software for: 2+ years ### "Excellent, Intuitive, Knowledge Management" April 20, 2025 5.0 Pros It's sooo user friendly and full of super useful features that really help with governing your knowledge and instance. Anytime I wanted for a feature/functionality, it was being built before I could give the feedback! Cons The commenting feature. You weren't able to comment back and forth, JUST to the verifier... But they may have changed that recently. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Guru The chrome extension was a compelling way to use a knowledge base, and it was sooo intuitive. Review Source CB Chris B. CSM Financial Services Used the software for: 1-2 years ### "Guru has been great" January 28, 2025 5.0 Pros Ease of use, templates, keyword tagging, etc Cons N/A - but I am required to type at least 40 characters here Switched from [Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/) Unsure I was not part of the decision to change Review Source SA Sev A. Artist Support Consumer Services Used the software for: 6-12 months ### "Guru, a teacher and a sleek web-designed project. Teaches us the process and stores information for all." September 9, 2025 4.0 The name of the system suits it well. Guru, by definition, a teacher. Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on it with its compact design. Readily available information at the type, click and enter of an input, Guru makes itself worth its services. Far from being the perfect tool however, it still lives to its reputation and continues to be reliable to every account that requires its use. Pros Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it. Cons Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through. Review Source SD Shawnkemp D. Quality Assurance Music Used the software for: 2+ years ### "Guru review " July 15, 2025 5.0 Enough knowledge information when handling all issues. However, there are times that some information is not included in the Guru. Pros All the Information that I needed when resolving concerns, and how to handle every issue step by step. Cons The least I don't like about guru is when it doesn't have enough information and you need to think outside the box. Review Source RF Rayane F. Team Lead Consumer Services Used the software for: 2+ years ### "Organized and friendly interface, helps me during my daily work routine" July 15, 2025 5.0 Guru helps centralize important information in a clear and organized way, making it easy for me to find what I need quickly. The intuitive and minimalist interface keeps everything concise yet informative, which is really helpful during tasks. However, I wish there were more customization options like being able to pin specific Guru cards to the main page so I wouldn’t need to navigate through secondary tabs as often. Pros The interface is very nice and intuitive, it's well-organized and easy to search for what I need. I like the minimalist design and how it keeps everything concise yet informative. Cons I wish there were a way to customize it more so I could, for example, view specific Guru cards right on the main page without needing to access secondary tabs. Review Source NR NaStacú R. CEO Consumer Services Used the software for: 1-2 years ### "Guru is amazing!!!" July 10, 2025 5.0 I loved the program, and I had no issues. It was a good, easy-to-use program for me, and I have no complaints. Pros I used Guru with a previous client to assist their customers with online orders. For me, Guru has been visually appealing, making tasks easier to manage. It is very user-friendly and easy to navigate. Cons There was nothing in particular that I disliked about the program, as it was a pleasant experience for me, to put it mildly. Review Source CA Carolyna A. Travel Cruise Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Without Guru, my work is chaos." February 19, 2025 5.0 Guru is our main Knowledge Base at work, and I use it every day. It also let me personalize my collections by creating mini folders so I can categorize the topics. It is also easy to share to other colleagues. Pros Guru is my go-to tool when I need important information or guide about my job. It is the most reliable source for valuable information in my job. Cons Since you can save a lot of cards in Guru, I find it sometimes overwhelming since there's a lot of resources that you can finds using key word. Review Source AJT Alexis Jekk T. Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru: Our Internal Knowledge Base" March 26, 2025 5.0 Guru is helping me on seeking the best resolution that I need to provide with the consumers. Not just the overview of how to resolve it, it also indicates the complete steps and all related cases regarding the concern. Pros One of the best things I liked the most with Guru is the Search feature. When it comes to seaching Guru, we can use tags, filters, quotations, and we can also combine all of those. Those tips will help us improve the overall Card finding experience. The other thing is creating a list of favorites which helps keep our Cards organized. Lastly, the real time updates with Guru Cards. These announcements will help us advisors to be all aligned regarding the latest process and procedures. Cons Actually, Guru is almost perfect for me and also for most of the advisors that are using it. I think one thing that I can suggest with it is regarding the acknowledgement receipt on updates and announcements. For acknowledging, they can justclick the 'I read it' button to acknowledge receipt. This means that you’ve understood the announcement or update that was communicated to you. My suggestion is if it is possible, please put at around 1-3 questions or knowledge check before the user is allowed to acknowledge the cards. In that case, we can make sure that all of us will actually read and understand all the updates that we need to learn. Review Source LL Lamarr L. Customer Success Manager Computer Software Used the software for: 1-2 years ### "A Go-To Knowledge Tool That Actually Works at Scale" June 5, 2025 5.0 Guru has become a core part of our daily workflow. It’s helped us ramp new team members faster, reduce repeat questions, and keep our messaging consistent across teams. It’s not just a knowledge base — it’s a tool that supports scale without adding chaos. Once you set it up right, it’s hard to imagine working without it. Pros The browser extension is a game changer, it lets us grab trusted answers without leaving the tools we’re already working in. Search is fast and accurate, and the verification workflows make sure content stays up to date. It’s made our CS and Support teams more efficient and aligned. Cons If you don’t keep it clean, things can get cluttered fast. It takes some discipline to assign card owners and regularly verify content. Without that structure, the value drops off. Review Source DF Daniel F. Support Advisor Information Technology and Services Used the software for: Less than 6 months ### "An amazingly whole tool" April 29, 2025 5.0 Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases. Pros It's a really versatile tool that can help manage a huge library of documents and organize in a more comfortable and easy to access way. Thanks to this ease of use it's a tool that can help huge corporations be more agile with new team member and allow older ones to find anything they need quickly and discard anything they don't easily. Cons It can be a handful sometimes, specially when you need to quickly search something, and it leads you to places that are related but aren't exacly what you need. So a lot of reading its needed when some items could be summarized better. Review Source FM Fabrizio M. Technical Support Engineer III Information Technology and Services Used the software for: 1-2 years ### "If you need an A.I. friendly environment to centralize KB articles search no more !" May 5, 2025 5.0 I was part of the Technical Support Team of a large Project Management software company for 2 years. We used Guru to maintain our KB and it was surprisingly easy to feed our A.I. chat bot with it. Pros It was one of the easiest tools I've ever used to update a Knowledge Base, it was very A.I. friendly. Cons It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for. Review Source KS Kijana S. Sales and member engagement Hospital & Health Care Used the software for: Less than 6 months ### "Great stuff with Guru" June 6, 2025 5.0 It's been helpful for the job that we do. We work in healthcare, so I feel like we are always referring to a lot of health issues, insurance or payment questions . Pros Easy to access, wide base of knowledge and information. Lots of results and information on every topic. Cons It is kind of a lot, so there are some answers I feel like are repeated, or when you search and you just want a basic answer, there are a lot of results to skim through. Other than that it's great and easy to use. Review Source MR Mubtasim R. Senior Specialist, Developer Support Computer Software Used the software for: Less than 6 months ### "Great app for knowledge management and content review." June 10, 2025 5.0 Great way to learn content relevant to my discipline. Provides quick access to card edits, setting up reviews for cards and creating favourite card lists. The search engine also always seems to turn what I am looking. Pros Provides convenient method to leave comments about content. Provides way to track analytics on cards including views and favourites as well! Cons Can be a bit confusing to initially find what you are looking for, the nav could be better. Could provide a dark mode. Review Source SM Steve M. Customer Success Agent Publishing Used the software for: 6-12 months ### "a chill guy's review" April 9, 2025 4.0 Overall really good experience. I really appreciate how we use it at work. The accessibility of the information is great, the arrangement and display of it is also very UI clean Pros I enjoy the structure of the cards. It's very organized and the layout of the cards is great. Cons I'm not very keen on the updates view for a given guru card. When I click I've read the update, the box still blocks my view of the card and it's hard to read. Review Source NA Norma A. Product Support Information Technology and Services Used the software for: 2+ years ### "Experience a fantastic Software" February 6, 2025 5.0 I love it I use it daily at the very least 20 times. Pros How quickly I can search and find the answers I need. Cons Sometimes your wording has to be on queue. Review Source BH Beth H. Supervisor Computer Software Used the software for: Less than 6 months ### "Get Guru Now" April 4, 2025 5.0 Guru is really handy for organizing and sharing knowledge across teams. I love that you can share a card for quick access to information. Pros The heart feature in Guru is such a simple but powerful way to keep your go-to Cards front and center. It’s like building your own quick-access library. Cons I have not found anything I dislike as of yet. Review Source RD Robert D. IT Support Technician Information Technology and Services Used the software for: Less than 6 months ### "I Love Guru!" May 15, 2025 5.0 We are creating learning documents and Guru and tools (AI) make the tasks simpler and more efficient. Pros Intuitive, easy to use, and easy to create helpful learning documents! I appreciate the use of templates to create a uniform experience. Cons The Assist function is a little non-intuitive. I would like the spelling and grammar function to highlight suggested changes so I can see what changes will be made, rather than having to read and compare. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.