--- title: "Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guru the right Virtual Assistant solution for you? Explore 640 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/224830/Guru/reviews/" page_type: "reviews" language: "en" --- Guru 4.8 (640) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews DF Daniel F Support AdvisorInformation Technology and Services, 10,001+ employeesUsed the software for: Less than 6 months. “Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases.“ April 29, 2025 Mohd A software engineerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “The only downside is that competition for some projects can be high, especially for new freelancers.“ July 19, 2026 Keri H Sr Partner Services RepresentativeReal Estate, 201 - 500 employeesUsed the software for: 1-2 years. “My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job.“ January 31, 2025 SA Sev A Artist SupportConsumer Services, 51 - 200 employeesUsed the software for: 6-12 months. “This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through.“ September 9, 2025 JT Jericho T Corporate Travel Consultant - Customer Care SupportConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of client communications.“ September 20, 2024 JL Jandolf L Customer CareTelecommunications, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request.“ October 29, 2024 GS Glacie S Customer Service RepresentativeRetail, 10,001+ employeesUsed the software for: More than 2 years. “GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so we can use it without the need to change the tab everytime.“ April 18, 2025 PY Patricia Anne Y Customer Care - Team LeaderTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are instances where the search bar doesn't display the exact article that I need to process our client's request.“ September 30, 2024 ## Showing most helpful reviews Showing 1-25 of 640 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mohd A. software engineer Information Technology and Services Used the software for: 1-2 years ### "Reliable Freelance Platform with Quality Clients" July 19, 2026 4.0 Overall, my experience with Guru has been very positive. The platform is easy to use, payments are reliable, and I've been able to connect with genuine clients. Once my profile was established, finding quality projects became much easier. It's a solid platform for freelancers looking for long-term opportunities. Pros What I liked most about Guru is its easy-to-use interface, secure payment protection, and access to quality clients. It makes managing projects, communicating with clients, and receiving payments simple and reliable Cons The only downside is that competition for some projects can be high, especially for new freelancers. It can also take a little time to build a strong profile and start receiving consistent job invitations Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source JH Joe H. Founder Hospitality Used the software for: 2+ years ### "Excellent, Intuitive, Knowledge Management" April 20, 2025 5.0 Pros It's sooo user friendly and full of super useful features that really help with governing your knowledge and instance. Anytime I wanted for a feature/functionality, it was being built before I could give the feedback! Cons The commenting feature. You weren't able to comment back and forth, JUST to the verifier... But they may have changed that recently. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Guru The chrome extension was a compelling way to use a knowledge base, and it was sooo intuitive. Review Source CB Chris B. CSM Financial Services Used the software for: 1-2 years ### "Guru has been great" January 28, 2025 5.0 Pros Ease of use, templates, keyword tagging, etc Cons N/A - but I am required to type at least 40 characters here Switched from [Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/) Unsure I was not part of the decision to change Review Source TR Tori R. Client Success Manage Restaurants Used the software for: 2+ years ### "Positive Experience" October 6, 2025 5.0 Very positive- especially useful when joining a new organization. The search experience is very functional and makes things easy as well. Pros The ability to create pages easily and find cards is very useful. I use Guru very often in my day-to-day. Cons It would be nice to be able to sort cards by type/category more easily. My organization has had an influx of new cards made and it can be difficult to sift through them. Review Source MI Muminah I. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Guru Review " May 30, 2025 5.0 Highly useful for support, sales, and onboarding teams – Guru really shines when speed, accuracy, and consistency matter. The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.” The verification system helps keep content trustworthy and current, which built real confidence among team members. Pros The browser extension is a game-changer. Being able to surface relevant knowledge while working in tools like Zendesk, Salesforce, Gmail, or Slack drastically reduced context-switching and made knowledge feel like part of the workflow. Cons The search often feels too basic — it doesn’t always return the most relevant results, especially with larger knowledge bases. There’s also limited filtering or sorting (e.g., by author, verification status, or date). Review Source GS Glacie S. Customer Service Representative Retail Used the software for: 2+ years ### "GURU is a wonderful app for searching the information you need. Very easy to use and informative!" April 18, 2025 5.0 GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so we can use it without the need to change the tab everytime. Pros What I like about GURU is the unique feature that allows you to use it even on another website page. It has an extension that provides all the features of the official website, and it also has a floating window for the cards that you are using so you can drag it easily. Cons Sometimes, the information can be too much on one card, but we can also provide our opinions about it by using the comment field located on each card. Overall, GURU is a great website. Review Source CA Carolyna A. Travel Cruise Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Without Guru, my work is chaos." February 19, 2025 5.0 Guru is our main Knowledge Base at work, and I use it every day. It also let me personalize my collections by creating mini folders so I can categorize the topics. It is also easy to share to other colleagues. Pros Guru is my go-to tool when I need important information or guide about my job. It is the most reliable source for valuable information in my job. Cons Since you can save a lot of cards in Guru, I find it sometimes overwhelming since there's a lot of resources that you can finds using key word. Review Source JS Joao S. Customer Service Representative Information Technology and Services Used the software for: 1-2 years ### "Centralized Information Platform Simplifies Access to Guidelines and Streamlines Updates" September 6, 2025 5.0 Overall Guru Is a great asset for any company, It makes access to guideline information easier, to find the needed information Is also easier. Pros What I liked most Is that Guru helps streamline the guidelines information, It makes access to the needed information much more easy. Cons It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail. Review Source BS Brenda S. Customer Support Music Used the software for: 6-12 months ### "Practical, intuitive, and complete" September 6, 2025 5.0 It helps me clearly handle any problem I face with customer support, making the process simple and stress-free Pros It’s very practical, intuitive, and complete. It helps with everything from basic tasks to more complex ones Cons At times, the system feels a little heavy and may take some extra time to fully load, but it is manageble. Review Source LL Lamarr L. Customer Success Manager Computer Software Used the software for: 1-2 years ### "A Go-To Knowledge Tool That Actually Works at Scale" June 5, 2025 5.0 Guru has become a core part of our daily workflow. It’s helped us ramp new team members faster, reduce repeat questions, and keep our messaging consistent across teams. It’s not just a knowledge base — it’s a tool that supports scale without adding chaos. Once you set it up right, it’s hard to imagine working without it. Pros The browser extension is a game changer, it lets us grab trusted answers without leaving the tools we’re already working in. Search is fast and accurate, and the verification workflows make sure content stays up to date. It’s made our CS and Support teams more efficient and aligned. Cons If you don’t keep it clean, things can get cluttered fast. It takes some discipline to assign card owners and regularly verify content. Without that structure, the value drops off. Review Source GS Gregory S. sales agent Real Estate Used the software for: Less than 6 months ### "Sales Agent" September 26, 2025 4.0 I have recently been hired ny this company and so far I have almost completed onboarding and training with it Pros Ease of use. I like the flexibility. I.like the comprehensiveness. Though new to the product it has helped Cons I havent had any negative experiences yet with this product especially since i am new to this company Review Source JB João B. Customer Support Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Perfect for a team to stay up to date" January 18, 2025 4.0 I believe that Guru makes it much easier to roll out content when we need to be up to date. It is very intuitive and helps a lot in building a company/project's content library. It has some small flaws, but overall it does very well. Pros \- Simplified navigation with the use of keywords, making it quite easy to find an article. - Reading the updates when a Guru is updated and with the new or altered content highlighted, makes it much easier when we need to always be up to date. Cons I believe that the "My Library" session could be simplified. Every time we access it, instead of going to "Following" Gurus, it could directly open the folders that I created and saved my favorite Gurus. Review Source MR Mubtasim R. Senior Specialist, Developer Support Computer Software Used the software for: Less than 6 months ### "Great app for knowledge management and content review." June 10, 2025 5.0 Great way to learn content relevant to my discipline. Provides quick access to card edits, setting up reviews for cards and creating favourite card lists. The search engine also always seems to turn what I am looking. Pros Provides convenient method to leave comments about content. Provides way to track analytics on cards including views and favourites as well! Cons Can be a bit confusing to initially find what you are looking for, the nav could be better. Could provide a dark mode. Review Source JMB Jen Mae B. Travel Concierge Hospitality Used the software for: 6-12 months ### "Guru Review" March 25, 2025 5.0 Guru made it easy for me to work as it serves as our guide. All the answers are there and what's good about it is that we can add new information at any time! Pros What I like most about Guru is that it's easy to navigate! Cons I don't think there's anything least I like about it. Review Source JD Jezza D. ASSOCIATE-CS INTERNET, SPOTIFY PHL ENG EMAIL SUPPORT Outsourcing/Offshoring Used the software for: 1-2 years ### "My experience using GURU." October 31, 2024 5.0 All is well now. Easy to use and didn't experience lagging or latency issues even once. Pros It always has relevant updates and is user friendly. Cons Previously, it was difficult to find a topic or information that we needed to solve for our customers' concern but moving forward, it has changed and other GURU cards are now in one GURU card which is easier to check. Review Source DL Daniel L. Customer Support Consumer Services Used the software for: 2+ years ### "It's a great source material app for consulting" January 14, 2025 5.0 I've been working with GURU for the last 3 years or more. It has been a helpful source knoledge materials. You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient. Pros \- It's easy to find the cards - Easy to managem them - Easy to operate Cons Maybe more personalization because it has no way to give your own touch to the experience. But that's just me. Eveyrhting I need is there so I don't have no critics regarding this. Review Source PAM Pierre Angeli M. Executive Services Leisure, Travel & Tourism Used the software for: 6-12 months ### "Guru making work easier" January 19, 2025 5.0 I can say that’s it’s really helpful most of the time. Aside that its easy to navigate It also helps us to make works easier. Pros The user interface is really easy to ise and along with that is you can also check the accurate information form guru. Cons Other articles aren’t updated yet leading us that sometimes we still have to double check it with other articles and it will be time consuming. Review Source MR Miguel R. Remote assistant Hospital & Health Care Used the software for: Less than 6 months ### "Quick help" February 10, 2025 5.0 When I first started my home office activities I couldn't help to think about those moments where there's no one physically there to help out when in need, however this tool has been quite a good remedy as I've found it useful in most scenarios during my workday which make my performance to get more sharp and gives me that extra confidence as if it was an actual person helping me out! Pros It's always a click away when I need quick help before replying a customer e-mail Cons I do not have anything but positive feedback for this tool so far Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.