# Page 10 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 10 - Reviews of Guru ## Showing most helpful reviews Showing 226-250 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ERB Edvon Rek B. SME Consumer Services Used the software for: 1-2 years ### "Knowledge Review" July 20, 2024 5.0 Pros It is user friendly, I am able to navigate through our resources effectively using the advanced features that has been added recently. Cons None so far. Our team who are responsible with updating the guru cards are active and is ensuring that our resources are updated - Review Source AD Andrea D. Product Owner Computer Software Used the software for: 1-2 years ### "User-friendly, sleek software for knowledge base" August 23, 2024 5.0 Very good - good user interface, really works well Pros Easy knowledge sharing, ensures consistent training Cons Difficult to move folders between collections, hard to find drafts Review Source VR Verified Reviewer Customer Service Representative Automotive Used the software for: Less than 6 months ### "The best knowledge management platform!" May 29, 2024 5.0 Overall, Guru helps me a lot. It will be a friend to you once you engage with knowing the in and outs of Guru. It will help you provide resolution for complex issues and it is constantly updated so we can guarantee that the information we are providing is accurate. Pros What appeals to me most about Guru is its user-friendliness. It incorporates AI, Chrome extensions, and additional features that streamline an agent's access to information. From my perspective, Guru's simplicity enhances agents' effectiveness. I consistently rely on Guru for swift issue resolution and the delivery of precise information. Leveraging Guru facilitates exceptional customer support, particularly with its convenient integration with Chrome extensions, leading to expedited issue resolution. Cons What I dislike, however, is that most of the time keywords does not pull up the correct article. It may be more helpful if we can have more accurate results in search. Review Source VR Verified Reviewer Health Coach Manager Hospital & Health Care Used the software for: 2+ years ### "Solid Platform for Storing and Organizing Resources and Documents" July 19, 2024 5.0 My experience with Guru for the last 5 years has been positive. It's been awesome to watch it evolve. Pros Guru is easy to use and keeps communication and resources streamlined. Cons The formatting to publish cards has historically been a bit cumbersome, but I've noticed that this has improved immensely over time. Review Source SJ Shubham J. Member support agent Arts and Crafts Used the software for: 2+ years ### "Guru : an Encyclopedia of information " July 26, 2024 5.0 Pros It's user interface is the most important thing like about Guru, I've used many knowledge base but this seems to be the most user friendly in the market. Cons The cards can be more customisable in Guru. Review Source Igor B. E-mail advisor Consumer Services Used the software for: Less than 6 months ### "Guru experience" July 19, 2024 5.0 Using Guru to search for knowledge is simple and objective. It's an indispensable tool for work, and is integrated with other platforms. Pros Guru is an indispensable tool for day-to-day work. It's a solid base of knowledge that's always ready to help agents find the best way to resolve each case. The organization in card format makes it possible to choose to access only the content you want, unlike the old text-based tutorials. Cons Sometimes knowledge on a particular topic can be too complex to be covered in just one card, causing the user to spend more time than necessary to find the information they are looking for. Review Source AM Anthony M. Training Lead, Knowledge Management Insurance Used the software for: 2+ years ### "Guru: Your #1 Knowledge Database Solution" June 20, 2024 5.0 Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company. Its ease of use and collaborative nature allow it to be effective for any size team/department/organization/company. Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational efficiency and increase quality. Its AI features are cutting edge too! Pros Ease of use, collaborative spirit, advanced analytics options, helpful for addressing knowledge gaps, cutting-edge AI features, ease of management. Cons The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of! Review Source DM Dominique M. Customer Experience Supervisor Medical Practice Used the software for: 2+ years ### "My review on Guru" July 8, 2024 5.0 Pleasant, easy access to several policies, great that we get reminders to update cards when needed. We have been using this app since the very beginning. No known issues at this time. Pros Guru has been used in our Company since July of 2021. It allows access for management and associates to locate knowledgable resources so you can feel confident in answering any medical inquires. In our company we have a lot of materials that are given to us and it is good that we have a resource like Guru to simply answer our questions in an efficient manner. Cons There is nothing I like least about the Guru. Review Source KAL Kier Alvin L. Team Manager Real Estate Used the software for: Less than 6 months ### "not new user friendly." September 18, 2024 4.0 somewhat good, but it needs improvement Pros Notification feature that we can bookmark Cons it's not new user friendly, for me it should have a step by step Review Source LN Lucy N. Customer service agent USA Consumer Services Used the software for: Less than 6 months ### "I like it is more detail in describing subjects" July 26, 2024 5.0 I am still navigating the Guru and learning how to use it Should be a GURU the magic Pros I am still navigating the Guru and learning how to use it Cons Is a lot to learn and navigate into Guru but little by little we will get it Switched from [Knowledge-Based Support](https://www.capterra.com/p/83112/Knowledge-Based-Support/) Our company ask to do we do not need it anymore. Review Source KJ Khushboo J. Senior e-commerce specialist Arts and Crafts Used the software for: 2+ years ### "Guru puts your mind on ease" July 19, 2024 5.0 My overall experience with guru was and is always delighted as not only it help me to grow but also saved me with product issue about my organization. Pros Everything about Guru, as it always would be the first option to search for when you need knowledge about product. Cons Nothing to dislike, as I always had a nice experience with the guru. Review Source NA Nicolle A. Representative Consumer Services Used the software for: 2+ years ### "Guru us great" July 23, 2024 5.0 Pros It's easy to find information and provides related articles Cons Sometimes it may give information that is not accurate Review Source SM Shakhzodbek M. Customer Support Associate Logistics and Supply Chain Used the software for: Less than 6 months ### "Best for creating GURU cards" July 30, 2024 5.0 Overall, I can say that Guru is helpful for some companies who want to gather and keep information. Pros I like the design, easy to use for newbies. Also, there is AI that makes easier for using Cons Lack of templates for creating the cards Review Source AM Andres M. Teammate Consumer Services Used the software for: Less than 6 months ### "A good center of relevant information" July 25, 2024 5.0 I found Guru very relevant and helpful in my learning journey of all processes related to the campaign and my roll Pros What I like the most about guru is their interface is easy to use Cons what I like least about Guru is that there are some gurus that are quite hidden Review Source VS Varun S. Team mate Information Services Used the software for: 1-2 years ### "My experience with Guru Tool" July 1, 2024 5.0 My overall experience with Guru has been largely positive, especially in terms of improving the efficiency of internal communications and information retrieval within teams. Though it has a few drawbacks, such as occasional challenges with user interface navigation, its benefits in knowledge sharing and team collaboration outweigh these issues. Pros What I liked most about Guru is its ability to facilitate the sharing of expertise and knowledge among team members efficiently. Its knowledge management system is well structured, making it easy to access important information and reduce repetitive questioning. Cons What I liked least about Guru was its user interface, which can sometimes be less intuitive, especially for new users. It might take some time to get accustomed to navigating through its features and functionalities. Review Source JR Jennalyn R. Customer Service Representative Information Technology and Services Used the software for: Less than 6 months ### "Guru review" June 16, 2024 5.0 Pros Guru is very helpful. Guru tools often excel in organizing information and making it easily accessible. This is crucial for teams working on complex projects or handling large amounts of data. Cons Depending on the complexity and features of the Guru tools, there can be a learning curve for new users. This can affect initial adoption and ease of use. Review Source GC Gisele C. Analista Logistics and Supply Chain Used the software for: 1-2 years ### "Uso diário " July 23, 2024 4.0 Pros A navegação e visual do site é bom para o entendimento no dia a dia. Cons O sistema é alimentado e personalizado e caso não tenha pessoas voltadas somente a isso, fica sem atualizações. Review Source BN Boyisile N. Senior Associate - Operations Airlines/Aviation Used the software for: 1-2 years ### "Boyisile's review" July 17, 2024 5.0 Pros The information is always there and it shows you the steps for you to be able to apply it. Cons Sometimes the search engine does not go to the information that your searching, so i believe that it should be improved. Review Source Pierce O. Technical Support Specialiast Internet Used the software for: 6-12 months ### "Ease of use and efficient" July 19, 2024 5.0 Guru makes my working life much easier for my daily tasks enabling to serve clients better Pros I love the ease of access to the relevant information when I need it so I can provide a more complete service quickly. Its a pleasure to use and find the required information quickly. Cons There can also be a learning curve for new users to fully leverage all features and integrations. Review Source sK samantha K. Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Love Guru " July 18, 2024 5.0 i really like it. it has made having a knowledge base so much easier. Pros Ease of use. Very effective and efficient. Cons i love it. i have no complaints other than you cant merge cards Switched from [OneDrive](https://www.capterra.com/p/161304/OneDrive/) it was not good enough and did not meet our needs Review Source NB Niño B. CSR Outsourcing/Offshoring Used the software for: 6-12 months ### "Convenience" July 26, 2024 5.0 Pros I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it more convenient to find an article. Cons None as I can think of right now. Guru is good to users. Review Source MS Mayara S. Quality Analyst Telecommunications Used the software for: 2+ years ### "Almost perfect" July 26, 2024 5.0 Pros The way it's easy to search for something and how we can adapt that according to our needs. Cons At first, Guru seems like a difficult tools as it's where the knowledge base is in, but you can improve its usage by adapting it according to yourself. Review Source mT meena T. customer support advisor Telecommunications Used the software for: 1-2 years ### "Guru card very efficient tool" July 18, 2024 5.0 This is very good tools to get knowledge also it's very helpful to resolve the merchant query Pros In guru card it has every knowledge related to merchant issues also it's very quick and easy tool to use Cons There is nothing at all I like everything in guru card, and it's very beneficial for us Review Source MFR Ma. Fe R. Team Lead Consumer Services Used the software for: 2+ years ### "Thanks GURU for being an amazing tool!" July 9, 2024 5.0 Fast response, easy to navigate and will provide related cards on the current card you are viewing. Making the job easier. Pros I like how it is user friendly and provide suggested answer before you even finished out your keywords! Cons The comment bar is constantly updating saying you have a mentioned on guru card you previously signed up to be notified. Review Source MGB Mark Glen B. Senior Support Advisor Business Supplies and Equipment Used the software for: 1-2 years ### "Guru accomplishment!" July 23, 2024 5.0 Pros Guru is a seamless tool where it is easy to use. Cons I like it least when I have to type in so much text for searching for help document Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.