# Page 12 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 12 - Reviews of Guru ## Showing most helpful reviews Showing 276-300 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AR Aiswarya R. Technical Support Specialist Computer Networking Used the software for: 6-12 months ### "Just Awesome" July 30, 2024 5.0 Pros Ease of use and quality of interface. Efficiency in search. AI usage to filter results. Cons Resourceful and quick to find the answers. Review Source NM Nathan M. Success Coach E-Learning Used the software for: Less than 6 months ### "Guru is great" August 19, 2024 5.0 I love it! It makes me feel comfortable finding info Pros Guru is easy to navigate and extremely useful. Cons The interface needs a dark mode, and possibly a sending feature Review Source aO annalyn O. Benchmark associate Outsourcing/Offshoring Used the software for: Less than 6 months ### "The Guru is user friendly" November 27, 2024 5.0 my experienced in guru is smooth and well organized Pros Guru meets the highest security standards and well organized Cons This application/website has a system errors Review Source CD Cosmina D. Technical Support Consumer Services Used the software for: 6-12 months ### "Guru is actually pretty cool to use" July 23, 2024 5.0 Easy to use, you don't need a lot of training to use it Pros It's the coolest knowledge base I know. Works as a charm and helps me everyday Cons It doesn't have filters in the search bar nor any sort of word identification in case it's misspelled Review Source AFA Andres Felipe A. Support Advisor Telecommunications Used the software for: 6-12 months ### "Shopify Support Advisor Guru use" July 19, 2024 5.0 Pros Is a great way to organize the information regarding the products and services from Shopify Cons The AI sometimes contradicts itself and give a less accurate response Review Source GR Gabriel R. Customer Service Automotive Used the software for: 6-12 months ### "The best tool to know about a product" July 18, 2024 5.0 It has bein making my life on the work more easy Pros I like they way that is easy to search for the cards and the process that I need to do at the moment Cons Sometimes it is a little bit slow and it provide me cards that I don't have access to Review Source FA Frederick A. Customer Service Consumer Services Used the software for: Less than 6 months ### "My experience using Guru." June 11, 2024 5.0 Pros Guru offers a user-friendly interface that is easy to navigate, making it simple for users to find and contribute knowledge. Cons Some of articles does have a confusing steps on how to resolve the issue Review Source pB paul B. Customer Consultant Insurance Used the software for: 6-12 months ### "Perfect Assistant !" July 24, 2024 5.0 Overall was perfect so far, been a godsend Pros Very easy to use, very easy to understand Cons No cons that i have come across so, there was a trade that i didnt have too much info about but wouldnt affect my usage of the knowledge base Review Source hS hermielyn S. customer support rep Outsourcing/Offshoring Used the software for: Less than 6 months ### "search engine" July 17, 2024 4.0 Aside from it is needed for us to have a basis on certain flows i can rate it 8 out 10 Pros the fact there are real person who constantly update or included on every article Cons when searching for a topic it was not filtered properly Review Source sS sandeep S. Team Lead Information Technology and Services Used the software for: 6-12 months ### "Best Software " July 22, 2024 5.0 Pros I love the AI feature of Guru. This helps find the relevant information faster. Cons Out dated information that still exist in Guru. Review Source NG Neha G. Support Advisor Consumer Services Used the software for: 1-2 years ### "Guru-card best knowledge tool" June 28, 2024 5.0 Guru-card is helpful for us to resolve merchant concern and provide best resolution it's easy to understand and we will get all the updates on the time. Pros The guru-card updates and the announcements. Cons We have to login again and again in the guru-card if we shutdown the desktop Review Source AB Alex B. Customer Experience Specialist Insurance Used the software for: 1-2 years ### "Guru Rocks!" July 18, 2024 5.0 Pros Super easy to navigate to find the resources you need and love the ability to chat on Guru cards for assistance. Cons Nothing. I love it! I don't even really use the widget but I know it's also a huge perk! Review Source CLE Cathlynne Lee E. Teammate Consumer Services Used the software for: 1-2 years ### "Guru is a great Knowledge Base tool" July 19, 2024 5.0 Pros It can store as much knowledge as possible that is important for the job. We can save comments and authorized people would acknowledge them for editing purposes. I also liked that it has AI function who answers my questions about the client's concerns. Cons I just didn't like sometimes that the AI is not accurate but that is just how AI in any other platform works. Review Source sA sandra A. Senior agent Consumer Services Used the software for: Less than 6 months ### "User friendly" July 18, 2024 5.0 Please with how acessible answer can be found Pros ease and efficency of being able to access information needed Cons Has alot of features, that am still learning Switched from [Knowledge-Based Support](https://www.capterra.com/p/83112/Knowledge-Based-Support/) Executives made this decision to better serve Review Source JE John E. Specialist Consumer Services Used the software for: 1-2 years ### "Help From Guru" July 18, 2024 5.0 Pros It gives me knowledge or ideas about specific client needs. Cons Information can sometimes be very hard to find, specially since there are a lot of same words. Review Source sT sakshi T. teammate Supermarkets Used the software for: 1-2 years ### "GURU CARD " July 10, 2024 5.0 Guru is very efficient and easy to use Pros Give more efficient answers and give the correct answers Cons Give multiple answers and sometimes its confusing to search the correct guru Review Source DA Daniel A. Campaign Coordinator Marketing and Advertising Used the software for: Less than 6 months ### "Guru is easy-to-navigate and full of information" July 22, 2024 5.0 As far as our workflow is concerned, Guru is able to provide the specific targeting setup that we need in creating a campaign. This will prevent us from having escalation or make-good due to incorrect campaign setup. Pros Guru is an easy-to-navigate tool that can provide the information or details that you need on your work processes or workflows. It is easy to do searches to get the related articles that you need. Cons Doesn't consider synonyms as a match when using search terms. Review Source GD Gabriel D. Teleagent Consumer Services Used the software for: 6-12 months ### "Very simple to use and so useful" July 18, 2024 5.0 Pros The way it just has all the knowledge I need for everyday things in my job Cons Not really anything, it's just really easy to use and useful, I use it on a daily basis and it helps me a ton Review Source VS Vineet S. Subject Matter Expert Consumer Services Used the software for: 1-2 years ### "Gurucard Knowledge Tool" July 1, 2024 5.0 When I joined the company i faced difficulties in the process but when I try to learn with gurucard it's helpful to understand and provide the best resolution. Pros Gurucard will provide best resolution as we want this is helpful for me. Cons It's logout automatically if we shutdown the desktop. Review Source KS Kirov S. Customer Service Representative Consumer Services Used the software for: Less than 6 months ### "Guru's Been Great So Far. Nice!" August 12, 2024 5.0 Pros It is organized and easy to use. I can easily find the needed article in a second. It's pretty rad as well. Nice! Cons As of now, I haven't experienced any issues. So I'm expecting to not encounter any for the following days. Review Source VR Verified Reviewer Customer service Marketing and Advertising Used the software for: Less than 6 months ### "Guru is user friendly " July 20, 2024 5.0 Pros Its really easy to use and easy to find what you need fast. Cons It doesn’t always have the answers I need Review Source NL Noah L. Customer Service Cosmetics Used the software for: Less than 6 months ### "Very good product" August 19, 2024 4.0 Very positive, I can find things very easily with minimal issues Pros How easy it is to use when you need something that you don't know Cons Sometimes the decision trees can be confusing Review Source SB Simon B. doTERRA Commercial Real Estate Used the software for: Less than 6 months ### "Encouraging Guru to other." July 19, 2024 5.0 I always got all information that I want with detail Pros Guru provide all detail and information that I want. Cons Guru provide all detail and information that I want. Review Source MF MOHD F. TL Information Technology and Services Used the software for: 1-2 years ### "Guru Review" June 27, 2024 5.0 Pros Provides good knowledge base and proper guidance to provide the resolution effectively Cons There are no such cons but sometimes the language could be a bit tricky Review Source DK Dharvind K. Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "GURU ÇARD EASY TO USE" July 10, 2024 5.0 Pros fast and quick answer giving and we çàn do it with ask a question Cons Nothing everything seems to be working fine and as expected Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.