# Page 13 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 13 - Reviews of Guru ## Showing most helpful reviews Showing 301-325 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sAK shekh Ali K. quality assurance Information Technology and Services Used the software for: 1-2 years ### "One of the best knowledge base ever!" June 25, 2024 5.0 My overall experience with guru is great. It's easy to use compare to the other resources. Pros It's so easy to use and implement. The integration is so simple too. It has so many features like pinning the cards, AI search etc. I use it everyday and it makes my work so easy. On top of that, the support so fast and perfect. Cons The only downside could be the fact that the chrome extension doesn't work properly which keeps getting me logged out multiple times. Review Source AA Adriana A. Customer Service Agent. Wholesale Used the software for: Less than 6 months ### "Guru is a great tool for my daily work." July 19, 2024 5.0 Well until now all my experiences using Guru daily are great. Pros Guru is a great tool to use everyday at work, Cons Sometimes when I am doing some specific research the answer not always is the correct one. Switched from [Knowledge-Based Support](https://www.capterra.com/p/83112/Knowledge-Based-Support/) I was the company that did the switch recently. Review Source JM Julian M. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "Guru has made my job so much easier!" July 20, 2024 5.0 Pros The integration with Slack and ease of use. Cons I have experienced latency from time to time when selecting a card in Slack. Review Source JT Jose T. Advanced customer service agent Package/Freight Delivery Used the software for: 6-12 months ### "How Guru works " June 18, 2024 5.0 Is a good key for find information and how to use and teach to the customer Pros When needs to find accurate information in middle of a call is the best key to find the tools Cons In some moments for new user using guru can be difficult Review Source AS Aman S. Team Lead Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru Card Knowledge Base" July 1, 2024 5.0 Pros It helps in gathering all information in one place, making it easy to find what you need quickly. They prevent repeating the same information, boost customer service, and make employees more productive. By making information easy to find, knowledge bases save time, make work smoother, encourage teamwork, and ensure decisions are consistent. Cons Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in finding the required information. Review Source OY Ohad Y. Director of Customer Solutions Information Technology and Services Used the software for: 2+ years ### "Using Guru to generate great knowledge" June 9, 2024 5.0 Pros If you take the leap of faith and go on and trust that your emplyees and knowledge creators will work with you and actually use guru. You are going to have a very good time because your knowledge will change signifacntlly Cons The con is just a con if you let it be, so you need to maintain you knowldege because this is how knowledge works, you have to maintain it, so the fact that guru raises the awarness is just Review Source RP Rekan P. SME Consumer Services Used the software for: 1-2 years ### "One of the best knowledge base system I've ever used in my career" June 25, 2024 5.0 I just love Guru. It has so many features and it's customer support is exceptional. Pros I love how Guru is so easy to use and manage. The way I can organize my resources and information makes my job so easy. The best thing is the AI integration it has. My job became so easy to manage. Cons The only con I can think of is the chrome extension because it keeps getting me logged out Review Source TL Teodora L. Support Associate Logistics and Supply Chain Used the software for: Less than 6 months ### "I liked Guru" July 29, 2024 5.0 Pros Easy to look up information any information i need. Cons The only thing I didn't like is how sometimes similar words aren't enough to look up something Review Source RMM Rizza Mae M. Customer Service Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "Guru for Knowledge Base purposes" July 19, 2024 5.0 Overall, it's a great help and has made my job so much easier Pros Easy navigation, each and every information is sorted out in categories Cons None so far, everything is great and easy Review Source NR Nitin R. Senior Operations Manager Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru Card Review" July 2, 2024 4.0 Pros Ease of understanding and use. Detailed content Cons Descriptive details on a few topics makes it difficult to look for the exact solution Lengthy solutions in some cases Review Source MT Max T. Merchant Success Manager Computer Software Used the software for: 2+ years ### "Needed for any company in tech" June 26, 2024 5.0 I have worked with Guru at a company of over 10,000 and one of just under 100, and at both instances it was generally super easy, reliable and most importantly effective Pros Search is 2nd to none, being able to segment resources and database also amazing Cons Sometimes making the cards is not super intuitive Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Guru was more user friendly, better search, easy to gate access to different departments and authentication Review Source KB Kaiya B. Customer Support Specialist Consumer Services Used the software for: 1-2 years ### "Amazing tool!!" June 25, 2024 5.0 Pros I use Guru for my job and it’s very helpful when trying to obtain information Cons I love the guru tool so there isn’t anything I don’t like about it Review Source JG Jenna G. Customer Service Associate II Telecommunications Used the software for: 2+ years ### "Goodbye, confusing folders. Hello, Guru." January 8, 2026 5.0 I’ve had a top notched experience with Guru for almost 3 years now! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. Pros I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. Cons Guru will really force you to be organized! You can't just be messy with your files like you can in Google Drive. LOL Review Source MR Modesto R. Quality Experience Management Leisure, Travel & Tourism Used the software for: 1-2 years ### "Guru experience" May 24, 2024 5.0 I have only been using this product for a little over a year and I was able to quickly get the hang of its, it's very easy to use. Compared to the last platform I was using this is very organized and you have the option of setting up a library with your favorite cards or those that you use frequently, given you quick access for when you need them. Overall, it's a great product and I'm glad my company made the switch. Pros Guru cards are very organized and easily accessible, when you find card that you use frequently you can categorize them and save them, so they are easily accessible when you need them. This great for when you have cards that you use on a daily basis. The cards are very clean and are not clustered up with unnecessary information, you can easily and quickly edit information if necessary, and the platform is very user friendly. Cons There really isn't much to dislike about the product, it would be nice if you could open up multiple cards at once instead of opening each on individually. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) The information is easily accessible and organized. Review Source TW Tuesday W. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Great functionality but wish my team were more diligent about updating cards" June 11, 2024 5.0 Lays out step-by-step instructions on complicated processes and directs me to proper points of contact depending on situation Pros The search capabilities in Guru are great (unlike something like Outlook, for example). The "Users who viewed this card also viewed:" is incredibly helpful. I really like the clickable table of contents on the left-hand side of cards. Cons The only downside is that my company isn't great at staying on top of / updating cards. Would be great if Guru would notify card owners "it's been X years since this card has been updated" to prompt them to review and update. Alternatively, if there was an option for users to "flag" a card and notify the card owner that way. Review Source VR Verified Reviewer Science Care Specialist Biotechnology Used the software for: Less than 6 months ### "Seamless integration into my workflow" May 27, 2024 5.0 Pros As the title suggests, it really is seamless in my function's day to day work. We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super helpful. Cons Notifications and/or tasks are hidden in the desktop browser. I don't like that it sometimes glitches. Review Source JD Jefferson D. Customer support Business Supplies and Equipment Used the software for: Less than 6 months ### "amazingly great" July 18, 2024 5.0 the experience is unique and I really love it Pros everthing because it is easy to navigate Cons nothing more because everything looks greeat Review Source JS Jetson S. Customer Care Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru Review" July 2, 2024 5.0 Guru is a very useful app and the number 1 app we use on a daily basis. Pros Guru makes our job easier. It is so easy to use and so effective. Cons Nothing. Guru provides us an update on time. Review Source TS Tarun S. SME Consumer Services Used the software for: 1-2 years ### "Exprience with Guru" June 26, 2024 5.0 Pros The best Thing I like about Guru is it is easy to use and can find multiple answers for the concerns easy to work with, Best customer support and it's implementation and integration is much easier across the other tools and I use it at maximum with almost every concern to find the related resolution. Cons Guru's chrome extensions keeps getting logged out. Review Source MP Michael P. Customer Service Representative Consumer Services Used the software for: Less than 6 months ### "GURU Best One!" July 19, 2024 5.0 Best as it is! Work is so easy with GURU Pros Easy to use for knowledge based articles Cons nothing to say. Best as it is! Work is so easy with GURU Review Source TB Tricia B. Contact Center Director Retail Used the software for: 1-2 years ### "Great cloud-based knowledge management solution." May 21, 2024 5.0 GREAT! We are very happy customers with this partner. Pros Slack integration, affordability, great support staff. Cons I really do not have anything that we are unhappy about. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Verint Knowledge Management](https://www.capterra.com/p/229388/Verint-Knowledge-Management/) Reason for choosing Guru Functionality, free trial , ease of use & price! Review Source MS Mankirat S. Chat Support Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Very Useful" June 12, 2024 5.0 Very good. Would recommend to my friends working in other companies. Pros Guru is very easy to use, it has an extension so can be accessed from any tab. The AI search query is very useful. Cons AI search query needs a little improvement. Review Source OS Omri S. Engineering Manager Financial Services Used the software for: Less than 6 months ### "A perfect knowledge base solution" July 26, 2024 5.0 Pros Great UI/UX, ease of use, good AI features, good search Cons I liked most of it. Maybe I need to ask other people or use it more. Review Source LR Luis R. Trainer Logistics and Supply Chain Used the software for: 1-2 years ### "Great product! " June 17, 2024 5.0 Pros I am a trainer, so I need to be able to find information and to share information in a fast and convenient way. Guru allows me to do exactly that. With Guru I can easily share links with the information I need my class to have access to, I can create different lists and even select favorite topics. I love the AI function and I like how guru recommends you related cards at the end of each card. Cons not much, satisfied with the overall performance Review Source gmsN giuseppe maria salvatore N. Call center agent Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "i really like working with guru" July 23, 2024 5.0 easy,intuitive, fast and minimalistic. good product Pros you easily move between the info cards and find solutions quicly Cons actually there is nothing bad i can say about guru Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.