# Page 15 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 15 - Reviews of Guru ## Showing most helpful reviews Showing 351-375 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Connor B. Marketing Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Guru is epic" August 7, 2024 5.0 Pros Guru always gives me the answers I want easily and efficiently. I recommend this to anyone Cons The product can slow down at points but it's mostly amazing Review Source KG Katherine G. Quality Assurance Information Technology and Services Used the software for: 1-2 years ### "Guru Card the most useful tool for a work team" May 16, 2024 5.0 Pros The ease of collaborating as a team to create knowledge resources and internal instructions. Cons There's nothing I like the least about Guru. Review Source MK Marie K. CSM Medical Practice Used the software for: 6-12 months ### "Decent Software" July 19, 2024 4.0 Pros I like that our team can upload all of our trainings and documents into one central place, and if you own the uploads it is easy to link them to other people Cons The search function can be very, very wonky and take time to sort through the things you actually want vs the things that are not relevant. Review Source mJB mario Jr B. customer support Telecommunications Used the software for: Less than 6 months ### "information of guru" June 4, 2024 4.0 Guru is a knowledge management platform designed to help teams and organizations capture, organize, and share information effectively. Here’s an overview of its key features and the general user experience with Guru: Pros easy to use and can be share easily to co worker and easy to understand Cons the updates some times are delayed but can be Review Source DE Domingo E. Customer Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Very User Friendly" May 30, 2024 5.0 Guru significantly enhances knowledge management and sharing within teams. Its intuitive interface, powerful features, and strong integration capabilities make it a valuable tool for organizations looking to streamline information access and collaboration. The focus on maintaining up-to-date information and providing robust analytics further adds to its effectiveness in fostering a productive and informed workforce. Pros The GURU app is user-friendly and well-designed. It provides comprehensive control over all connected devices and allows for easy customization of settings. The app’s dashboard gives a clear overview of the home’s status, including security alerts and energy usage. Cons None so far! Everything works excellently! Review Source RB Roxana B. Costumer Representative Oil & Energy Used the software for: Less than 6 months ### " The Best and Easy" July 17, 2024 5.0 Pros Guru is practical and gives me more information quickly to find. Cons Guru have a system easy to used and I no find Cons. Review Source MP Mohan P. Software Engineer Computer Hardware Used the software for: 1-2 years ### "Documentation and Sharing is easier" May 14, 2024 4.0 Good, Sharing, Verification and permissions makes the process easier Pros Searching of the keyword Sharing the documentation Verification process Cons Text editing does not feel easy No full page cards Review Source DA Daniel A. Support Advisor Consumer Services Used the software for: 6-12 months ### "Excellent support tool." January 3, 2024 5.0 I feel it is a really useful and powerful tool. Pros It's a very powerful and complete tool that allows me to aim my goals. Cons I believe that as everything it can improve the alerts for the renewal of the cards. Review Source LC Lena C. Senior Sales Enablement Lead, EMEA Online Media Used the software for: 2+ years ### "Guru is a great tool for knowledge management!" May 30, 2024 5.0 Pros \- Easy to use - You can verify content easily to keep it up to date - Use of announcements for new content Cons \- Can be tricky to quickly find out who is able to view or edit a Collection Review Source yT yash T. Travel Agent Airlines/Aviation Used the software for: 6-12 months ### "amazing app" May 16, 2024 5.0 amazing app no problems at all would like to make some changes like the key words and resorts restriction Pros everything about the guru card is amazing as we are able to answer our mem with quick and accurate answers Cons sometime it does not capture key words everything about the guru card is amazing as we are able to answer our mem with quick and accurate answers Review Source SI Sherryl I. CSR Retail Used the software for: 6-12 months ### "Ease of use" May 29, 2024 5.0 It makes our work life easier in our work. Pros Guru helps us a lot in our work. It has detailed explanations and is very user-friendly. You can also just type in the keywords, and it will provide you with different smart suggestions. Cons None at the moment. I love using Guru at work. Review Source EMG Ella Mae G. Customer Service Transportation/Trucking/Railroad Used the software for: 1-2 years ### "GURU: Easy tool to use" July 16, 2025 5.0 No hassle, you just need to search the keyword, and that's it. Everything you need is already there. Pros All knowledge bases are searchable and easy to access. You just need to search the keyword, and that's it Cons No, everything is good. I did not experience any hassle or lags. Everything is good about this tool and I high recommend this to my colleague. Review Source GS Genesis S. CSR Outsourcing/Offshoring Used the software for: Less than 6 months ### "good review" May 16, 2024 5.0 great tool to use. easy to search. I like when I just need to use key word and the right article appears Pros easy to search. I like when I just need to use key word and the right article appears Cons nothing. easy to search. I like when I just need to use key word and the right article appears Review Source EH Eva H. Director of PMO Computer Software Used the software for: 6-12 months ### "Great for knowledge base, navigation isn't great" June 17, 2024 5.0 Pros Easy to create content in an organized way, not overly complicated to use. Excellent reminders and features on ensuring the content is fresh Cons Navigation for the end user is super clunky and not intuitive to find what you need. The vast majority of end users on our team just link directly to the content they need Review Source LM Leonardo M. ISE Hospitality Used the software for: 1-2 years ### "Guru Opinion" June 13, 2024 4.0 Pros Easy to find information, and the big ammout of data Cons I think there should be like an index to find info Review Source HM Hayden M. Director of CX Health, Wellness and Fitness Used the software for: 2+ years ### "Keep coming back to Guru" June 3, 2024 5.0 Pros The search functionality, tagging, templates, best practices, ease of use and available knowledge resources are stellar. Cons There are a few things that aren't as intuitive to me but it's a very small issue because it does not impact my day to day. Review Source VR Verified Reviewer Sr. SDR Manager Internet Used the software for: 2+ years ### "Great knowledge base for the team" May 22, 2024 5.0 Pros I love how the knowledge is reunited in only one place, with an easy-to-search that keeps people on the same page. Cons The fact that people are usually too busy to keep all the cards updated. Review Source gM gilles M. directeur Graphic Design Used the software for: I used a free trial ### "Arnaque avec ce logiciel" September 5, 2024 1.0 Pros Je n'ai pas apprécié les aspects du logiciel Cons Je ne peux pas consulter mon abonnement, le site ne fonctionne pas. Ils m'ont prélevé sans consentement. Je dois faire opposition sur ma carte Review Source JMA Jay Mark A. Customer Service Outsourcing/Offshoring Used the software for: 6-12 months ### "This his how Guru help me on my work" May 11, 2024 5.0 I've learned a lot when it comes to process because guru is one of our base knowledge in our work. So when i encounter some difficulties Guru is the one that i used to find a resolution Pros I like how to use this Guru and so many documents that you can save. Since we have a lot of process on our work. Guru is one of our guide and best tools that i always open on my computer. Cons The design of the. But for me the design is not important as a knowledge base. Review Source LV Lucien V. Customer adviser Oil & Energy Used the software for: 6-12 months ### "Great way of spreading knowledge" June 10, 2024 5.0 Pros The search engine works very good and it's super user friendly in terms of finding what you are looking for Cons Sometimes there is too much in the overview which makes it overwhelming Review Source NL Nhauveli L. Customer Service Representative Telecommunications Used the software for: 1-2 years ### "Excellent tool for following process " September 22, 2023 5.0 Guru has improved my skills when doing my job, I have almost 2 years of using and this tool makes my job easier, helping me with the process or when I don't find an answer, Guru always has it Pros What I like about Guru is that it's the easiest tool to work with and helps a lot to follow the process. Also, what I like is that helps us to get the information we need quicker by keeping our knowledge short and readable. Cons Until now, I have not had any difficulty at the moment of doing my job. Mostly the Guru cards are updated so I can keep doing my work correctly! Review Source JGA Jannice Gwen A. Subject Matter Expert Automotive Used the software for: 1-2 years ### "The different GURU cards has a step-by-step process that is easy to follow by agents." May 12, 2024 5.0 Pros The different GURU cards has a step-by-step process that is easy to follow by agents. GURU has a feature where in we can favorite a specific article so that we can easily view it whenever we need it since usually the chat drivers in Experience and Active trip is just the same. Also, GURU has a collection of the specific LOB so it is really easier for us to look for the specific article that can help us resolve the concern that we have Cons None so far, I like the features it currently has already Review Source XR Xavier R. Account Executive Computer Software Used the software for: Less than 6 months ### "Great AI Feature" May 29, 2024 5.0 Super useful for what it does! Recommend for sales folks. Pros The AI search feature is awesome. It's super quick and easy to use. I can search for info while on a demo without skipping a beat. Cons I don't use anything other than the AI search feature. The regular search bar is kinda spotty on results. Review Source VR Verified Reviewer Customer Success Accountant Accounting Used the software for: 6-12 months ### "Knowledge-based!" October 23, 2023 4.0 Pros I do love the Duplicate Detection of Guru as it saves up the energy of my colleagues and efforts can be redirected to other content-creating. Cons Currently, I would very much like to have a feature in Guru that you can transfer a PDF or other formatted file and automatically have the whole template of the file be edited. More like having a file convert to a Guru Card and be able to edit it while retaining the format. Review Source MS Matthew S. DevOps Engineer Information Technology and Services Used the software for: 6-12 months ### "Refreshing way to record and keep vital company and procedural knowledge" September 27, 2023 4.0 Overall, I love this product. My teammates regularly thank me for finding and implementing it here at our company. I use it daily and even got approval from management to require everyone who uses it to generate at least 1 article a week. It continues to make a big difference almost daily. Pros Guru is fantastic for creating and sharing knowledge. Even if you are the only person on your team that uses this, you can record and refer back to anything you register with Guru. I use it to help me remember what I did and share tutorials that often need to be repeated to help other members of the company - like configuring an FTP program, as this procedure is the same every time with only minor changes. It saves a ton of time to share that procedure with screenshots via a link in Teams or a simple PDF export that can be attached to an email. Secondly, the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing! Fantastic product! Cons My biggest complaints are the lack of plugins that work in Outlook and Firefox. There was a period when the website would not even load appropriately with Firefox making it temporarily useless for my standard work. Luckily, customer service got their developers to fix the issue within a few weeks. I would like to see compatibility across various systems. Having a background in web development, the lack of cross-compatibility is upsetting to see and experience, especially in this current age of tech - 20 years ago, it was a different story. Alternatives considered [Microsoft OneNote](https://www.capterra.com/p/227211/Microsoft-OneNote/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing Guru The sharing abilities, promise of working plugins (doh!), and the ability to have verifiers to articles (one of my favorite features). Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.