# Page 16 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 16 - Reviews of Guru ## Showing most helpful reviews Showing 376-400 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MFJ Ma. Flordeliza J. Customer representative Computer Software Used the software for: Less than 6 months ### "Review on guru" May 23, 2024 5.0 In my overall experience, the guru is really helpful in giving our guests and the host a suitable resolution. Pros I would like more about using guru because there are a lot of steps to follow and you won't get lost trying to find the right solution. Cons I would appreciate further information about locating the appropriate paperwork that the host must provide for reimbursement. Review Source PR Pearl R. Customer Success E-Learning Used the software for: 1-2 years ### "You will never get behind with Guru! " March 13, 2024 5.0 My whole experience with Guru has been excellent. It greatly improved our team's knowledge management and collaboration operations. Guru's user-friendly design and powerful capabilities make it simple to generate, organize, and distribute information effectively. Pros What I love about Guru is its ease of use. It's not complicated to navigate and is easy to access which is important for someone who works in Support. I use Guru daily to check on our FAQs especially when I speak with my customers to make sure that I am giving the right information about the product they are inquiring about. It has also helped our whole team to store the SOPs that we can use as a reference when we need to restudy different processes. Cons I just hope there's an option to send a notification to your email if you fail to verify a document you created after X days. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) It's cheaper and Guru has more functions we can take advantage of compared to Confluence. It is much easier to use and has clearer UX. Review Source DN Didi N. Customer Service Rep Education Management Used the software for: 1-2 years ### "Makes work easier" May 10, 2024 5.0 Pros I love using Guru at work because it makes finding information and helping members so much easier and quicker. Cons Not much I do not like. It is set up in a way it is easy to use and makes finding information a breeze. Review Source VR Verified Reviewer Intern Financial Services Used the software for: 6-12 months ### "Guru is a fantastic knowledge management platform, for easy process-safeguarding in-company" November 28, 2023 5.0 Guru is one of the most critical support-platform I utilize on the day-to-day and it's absolutely essential for my work. Pros The whole platform structure is easy to use, easily teachable, and provides means for knowledge management to be done very effectively. Cons Guru's search can sometimes be less resourceful than what technology ahs achieved in the last months, as it's very little AI-driven when this could help immensely, as Glean, for example, does. Review Source JK Julie K. Senior Support Analyst/Knowledge Manager Computer Software Used the software for: 2+ years ### "I'd quit my job if we couldn't use Guru" September 22, 2023 5.0 We have been able to reduce onboarding time for new agents, reduce interruptions of managers and developers, increase the confidence of all agents, and reduce time to full resolution of tickets. It has really transformed the way we work. Pros I love the Chrome extension, which puts answers at your fingertips without leaving the screen you are on. I love the bite-sized nature of Guru cards which allow you to capture information without worrying too much about formatting (you can always add that later). I love the search capability, which nearly negates the need for any information architecture. Cons That I don't take advantage of all its features. Review Source SO Shawn O. Innovation Technology Coordinator Education Management Used the software for: 2+ years ### "Useability of GURU" September 22, 2023 4.0 Overall, the experience with Guru has been good for our organization. It has helped us achieve most of what we were looking for when searching for a solution. However, there is definitely some room for improvement in an enterprise environment. Pros Guru is an excellent way to maintain and adjust current procedures, guides, instructions for users. It's pretty straightforward for people who are creating the Guru cards. Cons 1\. The Text editing is a bit limiting and nuanced... you'll have to play with formatting to figure out how or if you can make your card look like you want it to. 2. You can't target card permissions very well. It's either open to the team creating cards, or the public. You can't target to specific groups of company users, or even "only" to people within your organization. Not finely tuned to work in an enterprise environment.3. There is no mechanism that you can give viewers to search cards unless they are part of the group creating them. A search window for all users would be fantastic. We've tried to create a table of contents card which is helpful, but it's a very clunky solution. Reason for choosing Guru At the time, Guru seemed to fit our primary goal of maintaining up-to-date procedures. However, expanding that to organization users has been more challenging. Review Source VR Verified Reviewer API & Integrations Specialist Information Technology and Services Used the software for: 6-12 months ### "High performance, reliable and comprehensive feature set" August 25, 2021 4.0 We switched to Guru haven been impressed with the user interface , ease of organising content and speed. We had previous issues with loading times for searches or easily finding content. Guru has solved these issues and given our company a platform that everyone enjoys using. Pros With a few integrations available, we can for example see new articles created in our Helpdesk be automatically available in Guru. The integrations also include Zapier, which we allows a great deal of potential for automating. Cons For some elements of card (article) creation, the editor has certain limitations, there is no anchor for text so you can't quickly link from one section in an article to another. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Guru We switched to Guru haven been impressed with the user interface , ease of organising content and speed. We had previous issues with loading times for searches or easily finding content. Guru solved these issues Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Speed and Reliability Review Source AJ Amado J. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Exploring while enjoying Guru" May 11, 2024 5.0 Knowledgeable and Informative. Very easy to use and easy to find answers and knowledge. If I will rate Guru based on my Experience I will rate it S 10/10 Pros The things that i like about the Guru is the information and knowledge it gives on the agent like me. It feels like all of the question can be found and answered from Guru and its a big helps to us, to give efficient and perfect service to our customer Cons I like least about the Guru is its very easy to use and easy to find an answer. Easy to read all of the information. Review Source JS Jeff S. CSR Outsourcing/Offshoring Used the software for: 6-12 months ### "Recommending Guru to a friend" May 12, 2024 5.0 Overall experience with Guru is very good since it is very knowledgeable Pros Being able to get the help I need base on the concern of the customer. Cons None so far. Everything is good and the guru itself is a friendly user Review Source VR Verified Reviewer Customer Success Accountant Accounting Used the software for: 1-2 years ### "Guru is the best knowledge best tool" October 27, 2023 5.0 Pros What I like best about Guru is the fact that everything is accessible and user-friendly. You can create cards, you can share your knowledge and ideas with your community. I can see which has been verified as well for additional credibility.It was nice as well to see who creted each cards and when were they created. I love the fact that there is a "my library" so I can "favorite" cards that I usually use and as there were cases I forgot which card I opened, I can check it on the "recently viewed" It was a good tool indeed, an encyclopedia for each community. Cons I honestly can't find anything to dislike about Guru. It has been part of my everyday life at work and even on rest days when I just want to read some cards and it was very helpful. I feel like there are still so much to explore on the tool that I haven't had the chance to check yet. Review Source ST Sumbul T. Knowledge Manager Human Resources Used the software for: 2+ years ### "Knowledge management made easy by a versatile well-managed tool" September 25, 2023 4.0 Pros The learning process is shirt as there is a good backup of training videos, most features are intuitive, and the ability to collect knowledge from various users and make them keep it verified is important too. Cons Folder management can be better, analytics have gone in a very different direction than what is required. We need to know who is creating content individually, team-wise, and learn about gaps. I would like admins to have this functionality on their dashboards and not have to dig around to find that the team features do not really reflect performance. I would also like to reward my top performers with badges. Review Source Filippo S. Support Advisor Internet Used the software for: 2+ years ### "Excellent platform to organize and maintain a KB" January 9, 2024 5.0 Excellent tool to organize a massive knowledge base that is rapidly evolving in an easy and flexible manner Pros Possibility to comment cards, verify/unverify cards, organize cards in collections Cons Search engine is not intuitive and might not always surface the most relevant content Review Source VR Verified Reviewer Knowledge and Training Manager Retail Used the software for: 2+ years ### "Sleek and Powerful" April 15, 2024 5.0 As an administrator and knowledge owner, Guru makes my life so much easier with organization and upkeep of knowledge. I have a firm grasp of where the knowledge is and when content is coming up for expiration Pros Guru's answer's feature that uses AI to provide users answers to their questions by searching across your knowledge library and any connected sources Cons The MS Teams integration is not as robust as Slack Alternatives considered [Bloomfire](https://www.capterra.com/p/131501/Bloomfire/)[Document360](https://www.capterra.com/p/177031/Document360/) Reason for choosing Guru Better pricing and an overall better product Review Source VR Verified Reviewer QA Engineer Computer Software Used the software for: 6-12 months ### "Guru is a great and easy to use tool to manage the company information" September 22, 2023 5.0 Since we started using it in our company, it has been really easy to use it, intuitive, accessible and secure. I really like it and would recommend it to anyone. Pros The accessibility, the easy to user, the features, verifications of information, permissions and information centralization. The easy to share is also something valuable in Guru and integration with other apps. Cons I don't think there is something I don't like from Guru. Review Source MW Mieschell W. Operations Trainer Financial Services Used the software for: 6-12 months ### "GURU is a Godsend" October 2, 2023 5.0 Guru has replaced other knowledge-based tools at my company, and it is user friendly. We use GURU all day long, every day and I LOVE how you can edit and publish content within seconds. You can set permissions so you can roll out content to specific groups. I love how you can push out announcements and content at the drop of a hat. As an Operations trainer, Guru is a critical piece of our training program. Pros I love how you can push out announcements and content at the drop of a hat. As an Operations trainer, Guru is a critical piece of our training program. Cons Honestly, there isn't anything I can think of that I don't like. Review Source AE Amanda E. Effectiveness Coach Insurance Used the software for: 1-2 years ### "Knowledge Management for the Future" October 12, 2023 5.0 Pros Guru has been such a benefit to our company, it's ability to connect and intergrate with other common work programs has made it much easier to implement. As someone who edits and creates resources within Guru there are a lot of wonderful features when building these cards to help share information in different and visually appealing ways. The Guru support teams are also always very responsive and open to feedback within their forum. Many features have been implemented just in the time we've been using it that have only served to improve the product. Cons It would be nice if the search function was more intuitive, right now you have to have a good idea of what you're looking for when searching, and if you don't type it in exactly you're unlikely to get a decent result. The implementation of "Answers" has helped this tremendously, but it would be nice to have in the search functionality. Alternatives considered [Capacity](https://www.capterra.com/p/192480/Capacity/) Review Source Brandon E. Sales Specialist Hospital & Health Care Used the software for: 1-2 years ### "Quick and simple solution for knowledge management" April 17, 2024 4.0 It is especially challenging for a new employee to stay up to date and retain all information related to product knowledge. Using Guru is very easy because you can quickly find any post or topic by simply searching for the relevant keyword. Pros Our internal support team's knowledge base is being organized with Guru's guidance. In addition to helping them with their workflow, it gives them the knowledge and confidence to trust the solutions they find. Cons When the dots are obscured by an arrow, making it difficult to see what you're looking for unless you click the corresponding drop-down arrow, which then reveals everything you were looking for, things get more complicated. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) When it comes to issues raised by both hosts and guests, Guru is an invaluable resource. An artificial intelligence feature developed by Gurus. This saves consumers time reading our sources and responding to their queries. Review Source JJ Jeremy J. Travel Consultant Leisure, Travel & Tourism Used the software for: 6-12 months ### "The platform that simplifies our work." December 15, 2023 5.0 I have positive overall experience with GURU. For me this platform really helps me with my task as a travel consultant. I need to follow guidelines and policies for every concern of our clients. Guru smoothly provide those information. Pros What I like most in Guru is very easy to use and very user-friendly. I just search keyword of the travel policy or process that I need to know then it will generate the related articles promptly. This tool really helps me as guide to my everyday task to make sure that I followed every step of the process as a customer service representatve Cons The update on the information cards, so sometime the information are not update. Review Source KS Kendall S. Effectiveness Program Lead Insurance Used the software for: 6-12 months ### "High Ease - Low Effort" January 11, 2023 5.0 We have loved Guru. The testing and onboarding experience were wonderful. It hasn't stopped there. We get constant support from our account manager and the product specialist. Pros Ease of building and maintaining content, verification feature, commenting feature, analytics and the product support. Cons I wish there was more customization on the branding side along with customization on fonts/colors. Small things but will make a huge difference as they work to bring these features. Review Source Response from Guru August 15, 2023 Hi Kendall, Thanks for the review! We now have branding customization available, including but not limited to changing the team logo, custom colors, custom fonts, and more. Thank you for the feedback! NJA Nelson Jr A. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "One-Stop Informative Tool about Policy" December 21, 2023 5.0 My overall experience while using Guru is excellent. It really easy user-friendly, easy to navigate and details are organize. Pros The most that I like about Guru is that it's easy to navigate and user-friendly. Even though I type the few keywords then it shows the information that I need. Just scroll a little bit if you can't find at the top. Cons What I do not like in Guru sometimes was it loads tremendously. But I guess due to my internet connection. Review Source PE Princess E. Customer Operations Adviser Banking Used the software for: 6-12 months ### "Pros and Cons of My Guru Experience." April 10, 2024 5.0 Its been amazing and easy to use, been able to retain a lot of information because of the way guru has organised and put information in order, to easy spot out and use, top notch. Pros the ease to copying and pasting any information, sharing to other. the ease of access all you need with only typing the words and bring up all cards of information to select from. the ability to add items to favourite in other to spot out quickly Cons the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly. Review Source JB Jonathan B. Sr. Director, Customer Experience Health, Wellness and Fitness Used the software for: Less than 6 months ### "An overall great way to organize information as one single source of truth!" November 22, 2023 5.0 Overall we are very happy with the platform and features. It has really helped us align and eliminate conflicting information. Pros It's easy to create, easy to upload and easy to organize information in a useful and productive way. The AI search is also really useful for getting answers quick, as is using AI to help you create net new content. Cons The recommended cards on the dashboard aren't particularly useful for me, but overall there's really nothing to dislike. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Guru The UI and ease of use. Guru is definitely more intuitive and easy to use. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) It's too hard to organize and make public in Google drive. Stuff gets lost all the time. Review Source AA Arriane A. Outbound sales specialist Cruise Events Services Used the software for: 1-2 years ### "Knowledge base" May 7, 2024 5.0 All good specially when I need help with getting the information. Pros The information are accurate all of the thing I need to know is there. Cons The information are all in one page and can save as favorite. Review Source Sanmeet Singh S. Manager Learning & Quality Telecommunications Used the software for: 2+ years ### "The Best KMS out there." September 28, 2023 5.0 AWESOME is the only word I can use to describe the experience with GURU, it could've been perfect if we still had Light users. Pros 1) Ease of Making knowledge cards2) Users can ask questions for topics where the knowledge isn't available3) Verification of the knowledge cards in a timely manner and on preset intervals. Cons The discontinuing of the Light users as we had the perfect use case for these users and now paying a full value for the entire org is not viable. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Slab](https://www.capterra.com/p/184289/Slab/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Guru It fit right into our plan of things and how we envisioned Knowledge Management Review Source MV Madhavi V. Player Support Computer Games Used the software for: 6-12 months ### "Troubleshooting support guidance " March 20, 2024 5.0 Very helpful while supporting to players Pros In game Troubleshooting Steps for resolution Cons In Guru no steps are provided how to investigate lost vehicle queries Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.