# Page 17 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 17 - Reviews of Guru ## Showing most helpful reviews Showing 401-425 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LH Lucien H. VP - Go to market Information Technology and Services Used the software for: Less than 6 months ### "Guru is a critical tool to become our organisational brain " March 19, 2024 5.0 Arguably one of the highest leverage tools we've ever brought into our company. Within two weeks, we had over 500 cards of information being viewed by over 50% of the company. This tool is a scaling solution that will power almost everything else when it comes to internal strategy and cultural alignment. Pros \- Integration into slack is unbeatable and unlike any other in the market - Browser extension is fantastic and easy to use - Search is powerful - Roadmap is strong with exciting things coming in the pipeline - Bring able to ask questions in slack - Ease of use - Ease of implementation - Implementation docs were amongst the best I've seen Cons \- A lot of work to do on the analytics side to enhance this capability - Formatting power in docs is limited when compared to something like Notion - Sometimes little performance issues with large amounts of information Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Guru Guru is purpose built for knowledge and doesn't try to market itself as anything else. Their relentless vision on building the best knowledge base became clear assessing other tools. Review Source RJM Raymar Jun M. E-Commerce Support Advisor Online Media Used the software for: 6-12 months ### "Guru: A powerful Knowledgebase tool" April 4, 2024 5.0 Pros The ability to set different permission levels for team members based on their roles helps maintain a structured and secure environment for document management. Overall, this feature enhances collaboration while safeguarding sensitive information within the platform. Cons I wish it was more personalize and maleable to users. Review Source WA Willensky A. Senior Technical Analyst Computer Software Used the software for: 1-2 years ### "User feedback." October 2, 2023 4.0 I like using GURU overall. Pros It's great to have a platform that is central and everyone can see and use the same information. This help keep our processes uniform. Cons Sometimes get hard to find specific cards. Not sure if it's due to the tags that are being used for search. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Much more user friendly to use GURU. Review Source aM argel M. call center agent Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very recommended Tool" October 17, 2023 5.0 Since Guru is easy to access, we can provide the accurate answer to our costumer's inquiry or problem. Guru serves as our knowledge based specially on what process should we need to do. Pros Guru is easy to access, easy to use and it gives accurate answer. I highly recommend Guru to be a knowledge based Cons Guru is very important in our daily work since it gives accurate answer to our questions and process about our daily work Review Source MFJ Ma. Flordeliza J. Customer representative Computer Software Used the software for: Less than 6 months ### "Review on guru" May 23, 2024 5.0 In my overall experience, the guru is really helpful in giving our guests and the host a suitable resolution. Pros I would like more about using guru because there are a lot of steps to follow and you won't get lost trying to find the right solution. Cons I would appreciate further information about locating the appropriate paperwork that the host must provide for reimbursement. Review Source KM Kiersten M. SDR Information Technology and Services Used the software for: 6-12 months ### "Guru for SDR" June 13, 2024 5.0 Pros I love that all of the information is accessible and all in one place. Cons No cons! It’s super useful and helpful. Review Source TR Thea R. Travel Account Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "An honest review of the Guru as a Knowledge Base " November 7, 2022 5.0 Pros The overall performance of this platform is magnificent. The graphics are engaging, the appearance is well thought of and the proper emphasis on important tabs is a big help. One feature that I admire the most is the cards, since being in the CSR industry for over 4 years already you dont get to see an overview for the articles you want to refer to. It's like having a preface on a book. You can also add the most useful articles on your home page which is a huge plus on convenience. Cons One small improvement I hope was present is that the links for the articles can be viewed on the same home page. I hope that you can maximize scrolling through the same page without having to open on a new tab because that's pretty confusing especially once you're in the middle of a call. Review Source JM Julie M. QA Specialist Food & Beverages Used the software for: 1-2 years ### "Guru is Essential for Remote Work" August 26, 2021 5.0 Guru has truly been a lifesaver for us, and has been so successful in our department that our entire company is now moving their knowledge bases to this platform. It is really easy to use and customize and organize, and I would recommend it to any company needing a centralized platform to hold information. Pros Guru is unbelievably easy to use and makes remote work a breeze. I cannot imagine training or being trained remotely without the use of this software. One of the things I love as an administrator is the ability for my team to make comments and ask questions on the Guru cards themselves. It helps me to update our resources in real-time. Another thing I love is that Guru will send a weekly digest that includes any unanswered questions, and a list of cards that need to be verified. Having reminders of this verification schedule ensures that we (the administrators) update any policy changes ASAP. Cons The only hesitancy that my team has around this software is that once you have made a comment or asked a question on Guru, it is permanent and cannot be erased. Often, people will use a different channel to ask questions around Guru cards because they don't want to ask a "silly" question and have that record there for all to see. I personally find all of those questions to be helpful in making our cards as easy to find and follow as possible, but I see why some might be shy to leave a permanent mark in the knowledge base. Review Source WG Will G. Professional Services Delivery Manager Marketing and Advertising Used the software for: 1-2 years ### "Our team's preferred internal knowledge base" November 8, 2023 5.0 It's essential -- we cannot do our jobs efficiently or consistently without Guru. Pros Information health is critical, so the verification status of each card in Guru helps our team know how trustworthy each card is. Cons Folders can only go 3 deep (folder within a folder within a folder). This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff) Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Updating our SOPs in Confluence was challenging because there was no set way to know when information expired. We were only a little better than using folders in Google Drive when using Confluence. When our team learned we could set verification intervals and expiration dates for Guru cards, suddenly our SOPs went from over 80% stale to 95% current. Review Source SS Shenlee S. CSR Outsourcing/Offshoring Used the software for: 6-12 months ### "Information on your hand" May 7, 2024 5.0 Pros I like how they combined simplicity and comprehensive content on Guru. Guru is so easy to use and it's very accessible for everyone. Guru is so newbie friendly since it's content or how they made details easy to read and easy to follow. Cons Nothing to be honest. Having all the things added here on guru, I wouldn't ask for more. Review Source CR Chad R. Plus Support Specialist Consumer Services Used the software for: 1-2 years ### "Knowledge at its best. " April 26, 2024 5.0 Pros Love how we can easily get updates and access all of the guru cards. Cons I personally don't like the guru side bar Review Source SB Syara B. Medical Scribe Medical Practice Used the software for: 1-2 years ### "Very Useful for Businesses with Cohesive Work Efficiency" September 28, 2023 5.0 Pros I love that it can be the same cards shared with multiple employees for training purposes. It helps address concerns in a cohesive manner so that all employees are trained with the same information. I also like how easily accessible it is, along with being able to favorite important cards that you can access even more quickly when needed. Cons It is not a bad feature, but I do forget to use the linked Guru cards at times when they are integrated with a specific task. I think that it is helpful when new employees are being trained, but sometimes it blocks information on my screen when I do not need it at the time. Review Source JS Jeff S. CSR Outsourcing/Offshoring Used the software for: 6-12 months ### "Recommending Guru to a friend" May 12, 2024 5.0 Overall experience with Guru is very good since it is very knowledgeable Pros Being able to get the help I need base on the concern of the customer. Cons None so far. Everything is good and the guru itself is a friendly user Review Source MF Marcos F. Subject Matter Expert Computer Games Used the software for: 2+ years ### "Guru for a SME" April 3, 2024 5.0 Pros Easy to find content Simple Interface Support tools for sending warnings ans generate reports Visual interface of the knowledge base Cons From my experience what we're lacking on Guru is a way to manage the groups of a specific Team. This would allow all regional teams to manage themselves without so many dependence of a Guru Management team Review Source JRR John Renan R. Team Leader Telecommunications Used the software for: 2+ years ### "Game Changer" April 26, 2024 5.0 Kudos to Guru Team for keeping the tool up to date and easy to use. 10/10 for sure! Pros It's very user friendly, easy to search related articles or information using keywords. We rarely encounter any lags or latency while using the system. Cons I think that would be allowing the user to customize or personalize the page. Like with google, where you can change the background images. Review Source VR Verified Reviewer Business Affairs Manager Entertainment Used the software for: 2+ years ### "Guru is key to providing efficiency and consistency for our clients." January 26, 2024 5.0 Pros I am able to make changes and add notes to the cards at any time when things change and the entire department has access to those changes immediately. No need to write a lengthy email. No need to create a meeting and sit through each change. It's instantaneous and easy to use for everyone. Cons The only thing I wish Guru had is even more features to edit the look of the cards. They do have a number of editing features, but even more variety in the future (font sizes, highlight colors, etc) would be greatly appreciated for drawing the eye to important changes. Review Source RD Regina D. Customer Service Representative Information Technology and Services Used the software for: 1-2 years ### "Guru article for vehicle listings" April 17, 2024 5.0 Excellent and very much informative in terms of process. Pros It is a knowledge base wherein you will know the answer because the process is there. Cons Just the information that is regarding the banning of the guests Review Source Michele E. Senior Customer Specialist Retail Used the software for: 2+ years ### "A great tool and resource" September 22, 2023 5.0 Some companies have intricate workflows or, the information can be too much to memorize. Guru serves as a source of information. The fact that we can find everything in one click, that you can attach links, and photos and you can access similar cards, it's perfect! Pros It's intuitive, and user-friendly, and the best part is that by entering a key-word on the search bar you can find all the information about either a workflow or a products Cons So far I haven't found something I don't like about guru. It's a great app. Review Source KH Keri H. Sr Partner Success Ambassador Real Estate Used the software for: 6-12 months ### "Guru is the greatest!" September 25, 2023 5.0 In my role, I need to be able to know nearly everything in order to support both internal stakeholders and external customers. Before Guru, finding information was extremely time-consuming, and you never knew if what you found was actually up-to-date since our company is a constantly evolving start-up. Thanks to Guru, my team has been able to create a fast and reliable knowledge base, and others within the org are jumping in as well. Guru has revolutionized how we create and access knowledge, increasing our efficiency, accuracy, and collaboration by leaps and bounds. Pros Guru is easy to use and user-friendly.Guru makes finding information quick and easy.Guru's AI features keep getting better!Guru's Chrome and Slack integrations make it easy to access and create knowledge without leaving your workflow. Cons I wish the Starter plan had a little more functionality, like the ability to use Zapier and some limited analytics.The Chrome extension periodically has glitches.The higher tier plans are cost-prohibitive for a smaller company. Review Source VR Verified Reviewer Product Knowledge Manager Computer Software Used the software for: 1-2 years ### "Great knowledge management solution" April 30, 2024 5.0 Pros Really easy to create and share content within our team. I can see what changes have been made by who and when, to make it easier to track. Cons The search algorithm needs to be tweaked. There's still some growth in terms of content management (eg. would be great for anchor links, and sometimes adding images is clunky) Review Source CR Christine R. Senior Director of Data Mangement Computer Software Used the software for: 1-2 years ### "Guru knowledge base is great" December 11, 2023 5.0 Pros It is easy to use and set up the knowledge base. The help section, particularly the Guru Community, has been a great resource when I need assistance. Cons I like almost everything. If I have to pick one thing to dislike it's just getting the company to adopt it. We are past that hurdle, but initially reminding people to check Guru rather than posting a general question in Slack took some time. Review Source VR Verified Reviewer Group Product Manager Information Technology and Services Used the software for: 2+ years ### "Great knowledge sharing software" April 16, 2024 5.0 Guru is wonderful! Our Product, PMM, and Go To Market teams use Guru as the gold standard for creating central reference materials for all GTM product processes. Pros Guru is incredible at letting teams share + verify information for ease of centralizing and creating "standard" references across teams. Cons Minor nit, but the UI could use a refresh. Review Source RM Richard M. Customer Support Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru Card Review" November 13, 2023 5.0 It is the best of the best knowledge base management tools I've used in so many years in Customer Support. Pros It is the most unique storage of the knowledge base. I've had other KBs, and those are slow and inefficient, unlike these Guru cards, which have been so helpful to our production. I use Guru every day to make sure I am on the right track. Cons The guru link holds the first query you searched, so it's sometimes not appealing to look at Review Source MC Matthew C. Senior UX Designer Information Technology and Services Used the software for: 2+ years ### "Completely change how your team works together and searches" October 5, 2023 5.0 Guru has been a great help to us in many ways; its many features have allowed us to streamline our research and communication with one another; the fact that we can keep all of our relevant data in one central location and have easy access to it has saved us countless hours of work. Its cutting-edge artificial intelligence search tools have helped us find exactly what we need in record time. Pros We use it to conduct enterprise-level searches and handle large amounts of data using AI. Its intuitive interface and extensive feature set have allowed us to significantly improve the efficiency with which we share and retrieve information. The entire team has very well accepted this platform's ability to integrate with others because it allows everyone to work with the same data set without switching between different applications. Guru's powerful search algorithms and user-friendly interface make it easy to locate specific pieces of information even if we don't know their precise location. Cons Guru is expensive; however, the platform's many advantages outweigh its price, making it a wise financial investment. Review Source MT Masego T. customer service Consumer Services Used the software for: 6-12 months ### "Review of guru and answers." February 15, 2024 5.0 My overall experience with Guru "I enjoyed my work and it was very convenient. Pros I like that you can find anything and everything that you need to answer any question you have. Cons Guru is getting overly populated with information that you don't need which is sometimes outdated and is not of use any longer. 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