# Page 18 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 18 - Reviews of Guru ## Showing most helpful reviews Showing 426-450 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jonathan S. Account Manager Financial Services Used the software for: 1-2 years ### "Review for Guru" September 27, 2023 5.0 Its very useful and our company has titled heavily towards using it. Its useful. Pros The clean look and simplicity of use. It's fairly intuitive and I am able to generally find what I need. I dont know if its my organization or guru, but I feel like the first page/landing page for us employees when we first login could be laid out better where the new content draws the eye more, right now what draws the eye most is, in my estimation, useless information - highlighted boxes for "Total number of cards " Top verifiers" and "Top Authors" That should be under settings, Who cares,. Should not be the most prominent thing when I login to Guru. A Better layout in my estimation should be a Netflix style gallery of cards - two rows, one row on top 5 most searched cards for easy access, second row 5 newest additions. That should cover about 80% of our searches. Cons I don't feel like the search results are the best. They are good, but I do think they could be better. Review Source VV Vanessa V. UX UI Designer Insurance Used the software for: 1-2 years ### "Guru is a great tool to have important information in one place" November 21, 2023 4.0 It has helped me stay informed regarding company methodologies, processes, instructions, etc. all in one place with notifications included when necessary. Pros What I like most about Guru is the announcements feature because that way we make sure that important information has been read by everyone and we even get notifications and reminders for that. Cons I think the Google suite is better than Guru for documentation but I wouldn't know exactly why. It just feels easier and cleaner to work in Google Docs. It might be the format or all the features that Google has. Review Source EB Edgar B. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Awesome Guru" November 14, 2023 5.0 Over all rating guru is the best and really guide us on the best thing to do. Pros Guru is compatible with every tool you own. Workers avoid looking for solutions, stay in their workflows, and produce more. Cons Guru was very helpful and very convenient to use. Review Source CV Cat V. Sr. Account Manager Consumer Services Used the software for: 1-2 years ### "Guru is for the pros! " September 28, 2023 5.0 Pros Guru serves as our company's google. Anything we need to know is always easily accessible. Cons You can't upload your photo to see who updated a card, or left a comment. Review Source TK Tarek K. Director Of Partner Success Security and Investigations Used the software for: 6-12 months ### "Great product - value and excellent support" September 27, 2023 5.0 Very fast to write processes and share and commenthas a good version history and notificationsgreat integration with SlackExcellent product support Pros Easy to use and follow and get goingworks well for SOP, internal knowledge, and company commsGreat support Cons The text editor has some feature limitations but in general, it does the job Review Source LP Liz P. Director of Operations Marketing and Advertising Used the software for: Less than 6 months ### "The Knowledge Management Software that Filled in all the Gaps" October 6, 2023 5.0 Onboarding was amazing - everything is smooth and explained well. Pros Prior to Guru, we were using over 400 Google Docs, and the sharing, permissions, and document search were getting out of control. No one could find their docs - even inside their own department. Department Leads would just create a new Google doc when they couldn't find the old one - confusing the people who bookmarked the old one. No one knew how up-to-date the content was in our SOPs. Now, with Guru, everything is organized, data is kept up-to-date, and everyone can find the docs they need via a simple search. We also love the accountability of mass "announcing" new, or changing, SOPs and then holding people accountable to what they marked as "Read". Cons We cannot directly connect this to our project management system (Monday) which does create some double work. Review Source MAI Marry Ann I. Customer Success Accountant Accounting Used the software for: 6-12 months ### "Using Guru as an employee working in an Accounting firm." November 3, 2023 5.0 Guru addresses two key issues: access to information and convenience. As an employee at an accounting firm, we often encounter numerous queries, and Guru effectively streamlines our workflow by providing quick access to information, reducing the need to ask our colleagues for answers. Pros What I appreciate most about Guru is its invaluable assistance within our company. It serves as our primary resource for obtaining information regarding the company, our processes, and the services we provide. Cons I do not have any dislike using Guru but I think there are features that Guru can use for convenience. Review Source DT Daniel T. Customer Service Representative Consumer Services Used the software for: Less than 6 months ### "User review" May 27, 2024 5.0 Pros It is easy to use and information are easy to understand Cons Easy to use and it really help me doing my job Review Source kA kevin A. Technical Team lead Computer Software Used the software for: 1-2 years ### "Knowledge Management Software on the rise" August 11, 2021 5.0 So far I've been enjoying this tool and have found my productivity had significantly improved. Pros It's so easy to use and to adopt with all of your everyday tools. Cons Hard to say, but I think allowing some form of customization at the user level would be an added bonus. Review Source VR Verified Reviewer Account Manager Accounting Used the software for: 1-2 years ### "Highly Encourage You to Try Them Out!" October 6, 2023 5.0 Pros The ease of being to just type in key words and find the exact topic I'm looking for Cons I have no negative comments to say. I would reccomend them to everyone Review Source TF Tehila F. Software Developer Consumer Goods Used the software for: 1-2 years ### "Guru is Great!" March 1, 2024 5.0 Pros It's so easy to write documentation! They make it almost like a game, it's fun! The UI is fantastic Cons It has limited text editor capabilities so you can't do any of the cool formatting or design you'd be able to do in Microsoft Word or a different text editor. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence wasn't filling our needs - too open ended, ugly UI, not as easy to write docs in Confluence Review Source AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 1-2 years ### "Best tool " October 22, 2023 5.0 Over all experince with guru a 100% satisfaction highly recommended Pros Highly recommended because very useful and very detailed i remember that when i first navigate this toll i didn't experience kind of stress because very useful and easy Cons Guru is perfect for me i will recommend this this guru is the best for me because very helpful and easy Review Source Todd W. Director of Business Development Telecommunications Used the software for: 1-2 years ### "Sharing knowledge with new colleagues is so easy with Guru!" June 21, 2022 4.0 Guru allows us to onboard new staff relatively quickly and to share solutions to help new employees get a grasp on our work tools faster, and to troubleshoot their issues quickly, which is essential for a remote workforce where everyone works from home! Pros Guru provides us a "wiki-" type of solution, where the team can collaborate on knowledge management and provide valuable information for the team to use on a regular basis. The best part of Guru is the integration with Slack, making it fast and easy to search and bring up relevant Guru cards, and even share and post the same cards! Cons It was difficult to find a solution to provide limited access to consumers in our team who only needed to receive and read information rather than contribute to knowledge management, however the Guru team was able to help set up an affordable solution. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 2+ years ### "Excellent Knowledge Base" November 17, 2023 5.0 Overall, great! Would recommend to others. Pros My favorite thing about guru is its search capability. The fact that I can just think of a keyword or specific topic that was on a card allows me to pull up all cards that are relevant to that search. It is extremely helpful to quickly identity the card I was thinking of and needed to find. Cons It was hard to find certain editing options when you're trying to update the collection, verification cadence, or where the board lives for a card that is already made. The editing options could be little bit more obvious and user facing. Review Source VR Verified Reviewer Account Executive Computer Software Used the software for: 6-12 months ### "Daily end-user saving time and effort" March 20, 2024 5.0 I first used Guru in 2016 before my then-company deprecated it for some unknown reason. I was delighted when I joined my current company in 2023 and found a super well-maintained Guru knowledge base that showed plenty of UX improvements from over the years. I love it! Pros I love that Guru puts my company's knowledge base at my fingertips. The chrome extension, in particular, is fantastic and allows me to quickly search the knowledge base and get full access to the "card" right in my browser and in-context. Cons I don't have any complaints, though I'm just a consumer of the knowledge base and don't have any experience managing the content. Review Source MF Matthew F. Senior Account Manager Financial Services Used the software for: 1-2 years ### "Perfect for business data management!" September 22, 2023 5.0 Pros I love the ease of use, how quickly it can be opened and deployed, and how I can look up anything about one of our banks or processors without even leaving my current webpage or tab. Cons Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks my view Review Source AB Aaron B. Member Services Airlines/Aviation Used the software for: 6-12 months ### "Excellent" October 2, 2023 5.0 seamless from a user stand point. I can easily access everything I need. Pros I like the favorites button and the search bar to search WITHIN the favorites is fantastic Cons nothing that i didnt like about it really, its super navigable. Review Source CV Crystal V. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Helpful and easy to use knowledge base" October 6, 2023 5.0 Guru has great support and is always adding more features. You can tell this team is invested and cares. Pros Guru makes it easy to share our processes with the team and serves as our knowledge base. Cons Getting the team to use Guru can be hard. Alternatives considered [Google Drive](https://www.capterra.com/p/161425/Drive/) Review Source JS Joshua S. Costumer Support Telecommunications Used the software for: 6-12 months ### "Guru is the best so far!" November 22, 2023 5.0 I have using guro for 1 year and it it very convenient to be used from our work it help us not to forget and guide us for our process Pros They way we can easily search the cards we created to help us out from our process Cons sometimes notification is not noticeable Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Guru is much better and cards can be more efficient Review Source TW Tricia W. Procurement Manager Veterinary Used the software for: 1-2 years ### "Great central location for information" September 22, 2023 5.0 Pros I love the fact that it can hold so much information. In a growing business, we need to have a central location for staff members to go to vs a spreadsheet that needs to be shared Cons I love it. I can not currently see where improvement needs to be made yet Review Source NAC Neil Alain C. Advisor Telecommunications Used the software for: Less than 6 months ### "overall review (user)" May 9, 2024 5.0 Pros Ease of use and content viewing suitable in any scenario. Cons Guru needs to be more improved in content updates. Review Source Nate E. Mid-Market Account Executive Computer Software Used the software for: 1-2 years ### "Simple to use, easy to update, and way better than Google Drive" January 29, 2021 5.0 I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box. Pros We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste. Cons Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well. Review Source JR Jasper R. TURO CSR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "THE BEST IS GURU" February 22, 2024 5.0 GURU is more convenient to use and help us build ourselves to improve and guide us through the process. Pros It contains all the knowledge all the process that we need that we are going to take . Cons I don't really have much to say about dislikes on GURU Review Source LM Lenard M. Social Media Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Must have software!!" September 22, 2023 5.0 It is an exceptional must have software as it saves time while reduce costs. Pros Guru made our job easier as it helps store information that can bee searched easily while saving tons of your time. Cons I believe that Guru itself has made such an impact and I couldn’t see any downside of it as of the moment. Review Source JO Jonnel O. customer service representative Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru was bvery helpful on our daily basis" September 22, 2023 5.0 All in all was too good Pros Guru has all of the knowledge that we need Cons All of the things that we need to know was already on Guru Reason for choosing Guru Because guru was on our system and we need to pull up Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.