# Page 19 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 19 - Reviews of Guru ## Showing most helpful reviews Showing 451-475 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TD Tim D. SOC II Information Technology and Services Used the software for: 1-2 years ### "implementation of new apps" September 22, 2023 4.0 Application trouble shootingCustomer informationOverall good experience. I could not do my job without it. Pros We us so many new apps this is the best way to document them and our new customer information. Cons Sometimes it is hard to fine the document you need. I have to add more key words so I can find it next time. Review Source VR Verified Reviewer Support Manager Computer Software Used the software for: 6-12 months ### "Awesome platform for centralising knowledge" February 7, 2024 5.0 Pros Ease of use and search, seamless integrations, excellent customer support Cons the new Answers AI feature sometimes struggles with providing correct answers when used in Slack Review Source JAZ John Anthony Z. Customer Service Representative Consumer Services Used the software for: 2+ years ### "The bst AI" December 28, 2023 5.0 Overall is a good experience, i like the color and fonts Pros User friendly and have a lot of features that can make things easier Cons Nothing, it's the best. It is very user friendly Review Source JW Jeremiah W. Solutions Manager Education Management Used the software for: 6-12 months ### "Guru is a great knowledge management tool." February 2, 2024 5.0 Overall it;s ease of use and user friendly cards make it an essential part of business. Pros It is easy to use and helpful when sharing information. Cons Sometimes it conflicts with other programs internally because we also use Notion. Review Source AK Ajay K. Customer experience officer Financial Services Used the software for: 6-12 months ### "Excellence " September 22, 2023 5.0 It is very helpfull and making my work very easier. Quick and accurate information. My performance also increased with the help of Guru. Pros All information available at one place, dashboard and reports notifications everything is excellence. Cons Not able to open multiple updates at one time. Review Source VR Verified Reviewer Product Knowledge Manager Computer Software Used the software for: 1-2 years ### "Great knowledge management solution" April 30, 2024 5.0 Pros Really easy to create and share content within our team. I can see what changes have been made by who and when, to make it easier to track. Cons The search algorithm needs to be tweaked. There's still some growth in terms of content management (eg. would be great for anchor links, and sometimes adding images is clunky) Review Source RV Rodrigo V. Customer Service Rep Fine Art Used the software for: 6-12 months ### "How Guru make your workers more Knowledgeable" October 1, 2023 5.0 Very good, its very useful to search for information quickly, especially with customers on the line. Pros How easy it is to find information using search bar, collection, other methods like selecting and favorite most important cards. Cons None that I could ennumerate. Sometimes when you use the chrome extension it lags a bit. On a 8 gb intel core ยก7 6 gen pc Review Source MM Meghan M. Brand strategy Computer Software Used the software for: 1-2 years ### "Love for Guru" September 27, 2023 5.0 We solve lots of avoidance of miscommunication and easy places to find simple learnings which saves our team lots of time. Pros The Guru extension is my favorite feature. It follows the website well and everything you need to see is visible and it rarely has any slow downs or update issues. The constant updates on our cards is crucial as we always change processes in sales and this tool helps our team stay on the same page. Cons The knowledge trigger features usually dont work too well for my team it might be a temporary issue but we never seem to use the feature anyway. Review Source HB Hanz B. Specialist Consumer Services Used the software for: 1-2 years ### "Guru Review" June 4, 2024 5.0 Pros It is easy to navigate and their "Ask question" feature narrows down your query since it provides a reference for you to check the information further. Cons Sometimes, the answer it provides is not relevant to the question you ask. Review Source DA Daniel A. Support Advisor Consumer Services Used the software for: 6-12 months ### "Excellent support tool." January 3, 2024 5.0 I feel it is a really useful and powerful tool. Pros It's a very powerful and complete tool that allows me to aim my goals. Cons I believe that as everything it can improve the alerts for the renewal of the cards. Review Source MC Michael C. Plus Support Specialist Information Technology and Services Used the software for: 1-2 years ### "Ideal for Data Management" September 22, 2023 5.0 Guru helps me get my job done and find what I need daily Pros Love how Guru keeps our data in clear, easy-to-access cards, that are used on a daily basis Cons Guru is a great tool with no clear signs for improvement Review Source VR Verified Reviewer Data Entry Specialist Financial Services Used the software for: 6-12 months ### "Ease of use" April 10, 2024 5.0 Pros Helps with document collaboration, task management and file sharing Cons I have no cons for now. It has been serving it's purpose Review Source JKB Justin Kyle B. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "A User friendly" September 28, 2023 5.0 All of my questions about my work are answered. This is the best knowledge based I've ever used. Pros It easy and convenient to used. It makes my job easier and compatible. Cons All of the features are frequently used and all of them are easy to used. Review Source JH Jamie H. Underwriter Financial Services Used the software for: 6-12 months ### "Easy as pie" September 22, 2023 4.0 I like that it is very user friendly Pros I like that you can search a keyword and pull up a lot of cards. Cons I don't like how every keyword will be provided in every card. Review Source MRJ Mark Robert J. Customer service representative Telecommunications Used the software for: 6-12 months ### "GURU makes our live easy " February 16, 2024 5.0 Pros GURU makes our life easy since it so convenient to use and user friendly. Cons Nothing. Everything is perfect. We love to use GURU Review Source CM Caroline M. Senior Consultant Market Research Used the software for: 1-2 years ### "Good system, needs high engagement to maximize potential" October 9, 2023 4.0 Pros It's easy to create new content, including easily-generated content from Slack messages. Formatting of Guru Cards is pretty flexible and intuitive. The interface is pleasant to use. Cons The structure of content is not intuitive. Search can be difficult if the content writer didn't use the exact words you're using to search. Takes high employee buy-in to be useful. Review Source KCC Kaila Chryzelle C. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Guru is an outstanding software that is a necessity in any kind of work!" October 21, 2023 5.0 Guru makes my life at work much easier compared to other software that I used before. I would recommend this to other people and it is something that I would always brag to other people that is working in the same kind of industry where I am currently working. Honestly, I would also recommend this to other people who does not work in the same industry as mine. Kudos to Guru! Pros Guru is a user-friendly software that makes life of the user much easier whenever they need to use it. In my job, I always make sure I have my guru ready because this is our knowledge-based tool and whenever I need to search something, it is very easy to search what I need to look for. It is also very accessible. Cons Honestly, there is nothing that I didn't like or like the least about Guru. It is perfect for my job and it is something that I would recommend to other people. Guru is a type of software that does not have a con or negative side in it. Review Source JJ Jonathan J. Customer Advocate Consumer Services Used the software for: 1-2 years ### "GURU helps providing the most accurate information quickly and efficiently!" September 22, 2023 5.0 Guru has helped me so much to provide our customers with accurate information about return policies, warranty policies, products information. It's a great tool! Pros Guru is user friendly and a great organizer. Cons I'd say Guru is perfect and easy to use! Review Source LC Lena C. Senior Sales Enablement Lead, EMEA Online Media Used the software for: 2+ years ### "Guru is a great tool for knowledge management!" May 30, 2024 5.0 Pros \- Easy to use - You can verify content easily to keep it up to date - Use of announcements for new content Cons \- Can be tricky to quickly find out who is able to view or edit a Collection Review Source AA Arriane A. Outbound sales specialist Cruise Events Services Used the software for: 1-2 years ### "Knowledge base" May 7, 2024 5.0 All good specially when I need help with getting the information. Pros The information are accurate all of the thing I need to know is there. Cons The information are all in one page and can save as favorite. Review Source PS Pamela S. Manager Consumer Services Used the software for: 1-2 years ### "Guru helps my agents solve problems in the most efficient way!" November 2, 2023 5.0 Pros First off, our time is precious as we work with live customers and have to provide immediate solutions to their problems. Since Guru's last update with the "ask a question" tab has made my agent's life and productivity easier. Cons To be completely honest, at this moment, it has not presented something I'd like to change. Review Source EW Emily W. Content Strategist Marketing and Advertising Used the software for: 1-2 years ### "Great Access to Company Notes" October 2, 2023 5.0 Pros I use Guru frequently to check company notes and training instructions. If I don't remember how to complete a project, I can quickly check - all without having to send emails or DMs. Guru has improved my productivity and makes my work life much easier! Cons Sometimes, the amount of knowledge stored on Guru can be overwhelming. However, the search function helps me sort through what I'm looking for so I don't have to sift through folders! Adding new notes to Guru with the proper formatting can sometimes be tricky - I have trouble with the text if I paste right under the coding. Review Source EH Eran H. Senior Account Manager Financial Services Used the software for: 1-2 years ### "Senior Account Manager" October 6, 2023 5.0 It's a valuable tool that not only saves me time finding information and answering my questions but also helps me avoid inconveniencing others with my inquiries. Pros I appreciate both the user-friendly interface and the convenient access to the data stored in the system. Cons It would be advantageous to have an industry-tailored search engine that could be seamlessly incorporated. Review Source LXL Luke Xavier L. Customer service representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Efficient knowledge based tool. " March 26, 2024 5.0 This is a great tool in providing knowledge, updates about the process we have at work. In addition, this helps us in efficiently help our customers and is easier to use. Pros This is a modernized tool that provides us knowledge and step by steps process and procedure for us to help customers efficiently and more easier. Cons So far, all its features were good and I don't see anything that I might dislike about the product. Review Source KC Katie C. Sales Enablement Information Technology and Services Used the software for: Less than 6 months ### "Functional & Friendly" August 12, 2021 5.0 Overall, it is a process of merging and creating information that helps us organize info and keep it updated. It's easy to use (which I know I keep saying), so we are overall enjoying the experience of using guru. Pros Guru is easy to use and easy to integrate. As in all new solutions, getting team adoption/behavior is made easier by the # of integrations that allow users to find information where they want it. Cons I was not a part of implementing guru, and I am now helping manage the cards and knowledge center. The most difficult thing about guru has really nothing to do with the software itself, but lies in the more broad adoption of guru. The more I get into it, the more I realize how easy and quick it is to create cards, link content, create a flow of successive cards, etc. The most difficult part is changing user behavior to rely on this base of knowledge, and guru makes it easy (with integrations) to place the cards in many, visible locations. 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