# Page 3 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 3 - Reviews of Guru ## Showing most helpful reviews Showing 51-75 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LL Lamarr L. Customer Success Manager Computer Software Used the software for: 1-2 years ### "A Go-To Knowledge Tool That Actually Works at Scale" June 5, 2025 5.0 Guru has become a core part of our daily workflow. It’s helped us ramp new team members faster, reduce repeat questions, and keep our messaging consistent across teams. It’s not just a knowledge base — it’s a tool that supports scale without adding chaos. Once you set it up right, it’s hard to imagine working without it. Pros The browser extension is a game changer, it lets us grab trusted answers without leaving the tools we’re already working in. Search is fast and accurate, and the verification workflows make sure content stays up to date. It’s made our CS and Support teams more efficient and aligned. Cons If you don’t keep it clean, things can get cluttered fast. It takes some discipline to assign card owners and regularly verify content. Without that structure, the value drops off. Review Source JS Jessie S. Sipplier Relations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Guru’s perks" March 7, 2025 5.0 It was an amazing knowledge based tool which helps not only newbies but even tenured agents. Pros The guru cards are very distinct from one another. Cons You have to be precise on searching a card if not you can’t find it. Review Source JL Jandolf L. Customer Care Telecommunications Used the software for: 1-2 years ### "User-Friendly Knowledge Base" October 29, 2024 5.0 We use Guru as our internal knowledge-sharing platform for all team members. Each department maintains a collection of articles and cards to reference and utilize as needed. Before implementing Guru, organizing and ensuring consistency in knowledge was challenging, as knowledge sharing relied heavily on specific individuals. Now, it's much simpler and more effective. Pros A platform that equips our team with the information needed to address client inquiries, learn more about our tools and processes, and manage various types of client communications. Cons I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Interface of GURU is much better than Notion Review Source JD Jezza D. ASSOCIATE-CS INTERNET, SPOTIFY PHL ENG EMAIL SUPPORT Outsourcing/Offshoring Used the software for: 1-2 years ### "My experience using GURU." October 31, 2024 5.0 All is well now. Easy to use and didn't experience lagging or latency issues even once. Pros It always has relevant updates and is user friendly. Cons Previously, it was difficult to find a topic or information that we needed to solve for our customers' concern but moving forward, it has changed and other GURU cards are now in one GURU card which is easier to check. Review Source BS Brenda S. Customer Support Music Used the software for: 6-12 months ### "Practical, intuitive, and complete" September 6, 2025 5.0 It helps me clearly handle any problem I face with customer support, making the process simple and stress-free Pros It’s very practical, intuitive, and complete. It helps with everything from basic tasks to more complex ones Cons At times, the system feels a little heavy and may take some extra time to fully load, but it is manageble. Review Source DL Daniel L. Customer Support Consumer Services Used the software for: 2+ years ### "It's a great source material app for consulting" January 14, 2025 5.0 I've been working with GURU for the last 3 years or more. It has been a helpful source knoledge materials. You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient. Pros \- It's easy to find the cards - Easy to managem them - Easy to operate Cons Maybe more personalization because it has no way to give your own touch to the experience. But that's just me. Eveyrhting I need is there so I don't have no critics regarding this. Review Source PAM Pierre Angeli M. Executive Services Leisure, Travel & Tourism Used the software for: 6-12 months ### "Guru making work easier" January 19, 2025 5.0 I can say that’s it’s really helpful most of the time. Aside that its easy to navigate It also helps us to make works easier. Pros The user interface is really easy to ise and along with that is you can also check the accurate information form guru. Cons Other articles aren’t updated yet leading us that sometimes we still have to double check it with other articles and it will be time consuming. Review Source FM Fabrizio M. Technical Support Engineer III Information Technology and Services Used the software for: 1-2 years ### "If you need an A.I. friendly environment to centralize KB articles search no more !" May 5, 2025 5.0 I was part of the Technical Support Team of a large Project Management software company for 2 years. We used Guru to maintain our KB and it was surprisingly easy to feed our A.I. chat bot with it. Pros It was one of the easiest tools I've ever used to update a Knowledge Base, it was very A.I. friendly. Cons It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for. Review Source JAO Judy Ann O. Real Time Analyst Consumer Services Used the software for: 2+ years ### "Guru is the best" October 27, 2024 5.0 I would say the experience I’ve got with Guru for the past 3 years is that 10 out of 10 because it is really good. Guru is the best information teller for me, it is like a teacher that will answer all of your question, you just have to type the key word and viola, it’s there. Pros I like about guru is that they can give you accurate information and this can be edited. Guru is very user friendly and easy to access. You can see the daily updates that they are providing for each information and topics. I really love using Guru. Guru is like a teacher to us. Cons I think the least I like about Guru is that they have all the information you are looking for, it’s just everything is there, you don’t have to look for an answer anywhere, just look for it on Guru and you will have it. I think there is no way I wouldn’t like guru. Review Source MT Marj T. BPO Outsourcing/Offshoring Used the software for: 1-2 years ### "Powerful Guru" March 25, 2025 5.0 For me it's really great since it has a lot of used like verification system, browser extension and collaboration tool. Pros The guru platform is really nice and very useful. It is nice for me other than other platform because it can centralized knowledge base and can quickly find answer using AI-Powered search Cons For me it's just one thing guru has searching limitations Review Source EAE Eunese Anne E. Team Leader Airlines/Aviation Used the software for: 1-2 years ### "Guru Knows!" November 25, 2024 5.0 Using Guru helps a lot to me most of the time as it is the one who provides knowledge in all the keywords that I am looking for. It is easy to use and provides real time answers. Pros What I like most about Guru, it gives me specific answers to the things that I am looking for. It is concise and provide easy way to guide you in all possible actions and resolutions. Cons What I like least about Guru, sometimes it is confusing as is it gives wider options for your actions and resolutions. Review Source JRF Jaf Roland F. Agent Telecommunications Used the software for: 6-12 months ### "Thanks to Guru" January 16, 2025 5.0 my Overall experience with Guru is two thumbs up Pros what I like the most using Guru is the internal guidance to execute a process flawlessly related to solve a situation. Cons Having multiple Complex links to navigate. Review Source Van Justin A. Email support Telecommunications Used the software for: 1-2 years ### "Reliable and Effecient" July 29, 2025 5.0 Pros Rialble and have all the info needed. You can rely every thing regarding on how to solve the clients issue. Cons None, because it has everything that I need to do my job. If there's real time issue it will be posted there real time. Review Source KS Kijana S. Sales and member engagement Hospital & Health Care Used the software for: Less than 6 months ### "Great stuff with Guru" June 6, 2025 5.0 It's been helpful for the job that we do. We work in healthcare, so I feel like we are always referring to a lot of health issues, insurance or payment questions . Pros Easy to access, wide base of knowledge and information. Lots of results and information on every topic. Cons It is kind of a lot, so there are some answers I feel like are repeated, or when you search and you just want a basic answer, there are a lot of results to skim through. Other than that it's great and easy to use. Review Source JRT Juan Ramon T. Customer Care Support Airlines/Aviation Used the software for: 1-2 years ### "My experience using GURU" November 30, 2024 5.0 It was a great experience using Guru. Work becomes easier with this book-like function and you can also ask Guru what you're looking for just like an AI. Pros Ask Guru! That feature is the one I liked the most as it is now much easier to search for necessary information. You just need to ask and Guru will now answer it in specified information. Cons The search function. Sometimes the cards that were showing are not applicable. Review Source GS Gregory S. sales agent Real Estate Used the software for: Less than 6 months ### "Sales Agent" September 26, 2025 4.0 I have recently been hired ny this company and so far I have almost completed onboarding and training with it Pros Ease of use. I like the flexibility. I.like the comprehensiveness. Though new to the product it has helped Cons I havent had any negative experiences yet with this product especially since i am new to this company Review Source NA Norma A. Product Support Information Technology and Services Used the software for: 2+ years ### "Experience a fantastic Software" February 6, 2025 5.0 I love it I use it daily at the very least 20 times. Pros How quickly I can search and find the answers I need. Cons Sometimes your wording has to be on queue. Review Source VR Verified Reviewer Customer Success Specialist Computer Software Used the software for: 1-2 years ### "Easy to use Knowledge Base" January 22, 2025 5.0 Pros Know when information is updated, and know how often the author deems in necessary to update. Cons Not the best organization in terms of UI and knowledge Review Source JMB Jen Mae B. Travel Concierge Hospitality Used the software for: 6-12 months ### "Guru Review" March 25, 2025 5.0 Guru made it easy for me to work as it serves as our guide. All the answers are there and what's good about it is that we can add new information at any time! Pros What I like most about Guru is that it's easy to navigate! Cons I don't think there's anything least I like about it. Review Source MR Mubtasim R. Senior Specialist, Developer Support Computer Software Used the software for: Less than 6 months ### "Great app for knowledge management and content review." June 10, 2025 5.0 Great way to learn content relevant to my discipline. Provides quick access to card edits, setting up reviews for cards and creating favourite card lists. The search engine also always seems to turn what I am looking. Pros Provides convenient method to leave comments about content. Provides way to track analytics on cards including views and favourites as well! Cons Can be a bit confusing to initially find what you are looking for, the nav could be better. Could provide a dark mode. Review Source SM Steve M. Customer Success Agent Publishing Used the software for: 6-12 months ### "a chill guy's review" April 9, 2025 4.0 Overall really good experience. I really appreciate how we use it at work. The accessibility of the information is great, the arrangement and display of it is also very UI clean Pros I enjoy the structure of the cards. It's very organized and the layout of the cards is great. Cons I'm not very keen on the updates view for a given guru card. When I click I've read the update, the box still blocks my view of the card and it's hard to read. Review Source RM Rafael M. Customer Support Advisor Information Technology and Services Used the software for: 6-12 months ### "Let your Guru guide you!" May 6, 2025 5.0 I have a very pleasant experience with Guru, as it makkes my life very easier when I'm working. All info is displayed in a very oriented sense and then I can take the actions I need based on the content explanation with confidence. Pros I love the way Guru allows users to see the information with images and full explanations of examples. Cons Sometimes, I need to adjust the window to view better the cards. Review Source JR John R. Customer Success Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Simple and Straightforward" October 18, 2025 4.0 It's pretty good. I don't really have any complaints. It has a clean interface and a simple set of features. Pros It's useful for sharing information internally. We use Guru Cards as a secure source of truth for pricing, feature availability, and more. Cons I want it to be more customizable and interconnected from one card to another. I prefer using Google Sites. Review Source CS Cindy S. Advisor Telecommunications Used the software for: 6-12 months ### "All in one knowledge" January 14, 2025 5.0 Guru assists us in simplifying our email communication and enhancing our time management skills. It provides us with the latest information on current case drivers and daily customer issues. Pros I appreciate the manner in which they have consolidated all relevant cases onto a single Guru page. This organization facilitates a clearer understanding of the customer's issues for both advisors and support staff. The more one becomes accustomed to the knowledge within Guru, the greater the confidence one will have in addressing customer inquiries. Cons Certain context in the article is irrelevant, leading to confusion and difficulty in understanding for some customer support representatives. Review Source BH Beth H. Supervisor Computer Software Used the software for: Less than 6 months ### "Get Guru Now" April 4, 2025 5.0 Guru is really handy for organizing and sharing knowledge across teams. I love that you can share a card for quick access to information. Pros The heart feature in Guru is such a simple but powerful way to keep your go-to Cards front and center. It’s like building your own quick-access library. Cons I have not found anything I dislike as of yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.