# Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Reliable customer assistance tool 99% positive reviews out of 77 Most reviewers indicate customer support benefits from quick access to accurate information, enabling timely client resolutions. Emy S Customer Support Specialist, 1,001 - 5,000 employees. "The instant access to accurate information ensures we can provide timely and precise support to our customers." Occasional technical disruptions 61% negative reviews out of 36 Some reviewers report bugs and issues such as interface glitches, crashes, and occasional downtime disrupting workflow. Matthew S DevOps Engineer, 51 - 200 employees. "Having a background in web development, the lack of cross-compatibility is upsetting to see and experience, especially in this current age of tech - 20 years ago, it was a different story." Streamlined team knowledge sharing 98% positive reviews out of 46 Most reviewers appreciate information sharing for its centralized platform, easy collaboration, and simple distribution of updates. adrian M Customer Service, 1,001 - 5,000 employees. "It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips." Essential for daily workflows 100% positive reviews out of 20 Most reviewers describe daily use as seamless, making routine tasks easier and boosting overall productivity. Pierce O Technical Support Specialiast, 1,001 - 5,000 employees. "Guru makes my working life much easier for my daily tasks enabling to serve clients better" ## Showing most helpful reviews Showing 1-25 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana G. Director, Support and Partner Training Aviation & Aerospace Used the software for: 2+ years ### "Guru = Our Trusted Source" July 17, 2024 5.0 I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat. Pros Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy. Cons I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Guru It aligned better with our mission and was far easier to implement and use. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/) Superior search and verification workflows. Ease of adoption. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source VR Verified Reviewer Customer Care Leisure, Travel & Tourism Used the software for: 2+ years ### "Key Insights of Guru" September 14, 2024 5.0 Guru guides me through company processes and boosts my work efficiency with relevant information. Pros Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures. Cons Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) The previous platform was hard to navigate and find articles. Some processes used complex terminology that could be simplified. Review Source VR Verified Reviewer Property Claims Specialist II Insurance Used the software for: 1-2 years ### "Guru is my quick and easy go to!" July 23, 2024 5.0 It's a must have at this point. Literally every resource I need to do my job is there, ready and available Pros My employer keeps all our claim resources in Guru. I use it multiple times per day, every workday. Everything is incredibly organized. I use the search feature to quickly find the information I need to complete my daily tasks. We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need. Cons I use Guru everyday and have not yet found anything I dislike or wished was different. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Guru is way more functional than shared drive Review Source SD Shawnkemp D. Quality Assurance Music Used the software for: 2+ years ### "Guru review " July 15, 2025 5.0 Enough knowledge information when handling all issues. However, there are times that some information is not included in the Guru. Pros All the Information that I needed when resolving concerns, and how to handle every issue step by step. Cons The least I don't like about guru is when it doesn't have enough information and you need to think outside the box. Review Source LM Lucas M. Assistant Project Manager Music Used the software for: 1-2 years ### "Overall Guru Experience" July 14, 2025 5.0 Overall, my experience with Guru has been very positive. It has been extremely helpful over the years, especially with features like saving cards in folders, which makes it easy to find commonly used information. Guru helps me avoid mistakes and is a reliable resource to consult whenever I have questions. I also appreciate that it’s always kept up to date with the correct workflows. Pros Guru is a simple and reliable resource where I can quickly find the right workflows and confirm that I’m following the correct guidelines. It helps me understand my tasks and reduces the chance of making mistakes. Cons Sometimes, it takes a bit longer for a card to load, which can slow down my response and make my work more challenging. However, I’ve noticed that this issue is being addressed, which shows progress and that our feedback is reaching the right team. Review Source CA Carolyna A. Travel Cruise Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Without Guru, my work is chaos." February 19, 2025 5.0 Guru is our main Knowledge Base at work, and I use it every day. It also let me personalize my collections by creating mini folders so I can categorize the topics. It is also easy to share to other colleagues. Pros Guru is my go-to tool when I need important information or guide about my job. It is the most reliable source for valuable information in my job. Cons Since you can save a lot of cards in Guru, I find it sometimes overwhelming since there's a lot of resources that you can finds using key word. Review Source Keri H. Sr Partner Services Representative Real Estate Used the software for: 1-2 years ### "Guru = Gamechanger" January 31, 2025 5.0 Unlocking knowledge silos: Before Guru, my team would be nearly blind to the knowledge held by other departments, and we had to message individual people to get answers, often resulting in being redirected to other people before finally finding the right answer. Making reliable information quick and easy to find: Before Guru, my team relied on a clunky knowledge base that was rarely used and even more rarely updated. Because we are a rapidly evolving startup, that made it so difficult to find current, accurate information that it was basically useless and we had to rely on memorizing information, asking others for institutional knowledge, or a "best guess" system. Seamlessly navigating conversations with clients: Because Guru is directly integrated in our daily tools, rapidly pulling up information and sharing it while on a call with a client is seamless and gives the impression that we know everything, which makes us look good! Pros Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point! It has been fully integrated into our daily tasks. Cons We have not run into any downsides of the product itself, except for the cost per user. Review Source VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "Great internal company resource keeper" January 22, 2025 5.0 Overall Guru has been a great resource in our team, and even as an experienced team member I use it all the time. Pros I love being able to share company knowledge across our teams, and ensure that knowledge is kept up to date and accurate. Cons There's no Safari extension. I'm not a fan of Chrome. It's not the end of the world though. Review Source CAA Carl Angelo A. Customer Service Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru is the Best there is!" August 14, 2025 5.0 I enjoy using Guru since it's like a Bible to me, it guides me all throughout my everyday life with helping our users. Pros What I like most about Guru is how easy to use it, it's just like Google, search using a keyword and the most relevant results will be shown. Cons I don't see any problems with Guru, sometimes Guru is just loading slowly but I think it's because of the internet here in the office since they capped it at 2mbps HAHAHA. Review Source Peter J. H. Senior Support Agent Photography Used the software for: 2+ years ### "Great program for support agents!" January 24, 2025 5.0 I use Guru daily as part of a growing tech support team at an industry-leading volume photography platform. I am a content creator, custodian, and regular contributor/editor of existing cards on my team as a liaison between customer care and the dedicated knowledge team. I have used it for almost 4 years now and can't see myself using anything else! Pros Guru makes it easy to maintain an internal knowledge base for a growing tech support team. It's user-friendly and has great support resources to help you and your team save time and maximize agent efficiency. Cons My only gripe is a minor one, and not something I'd call a complaint. Guru can have a steep learning curve if you're just starting, as a very feature-rich program. Power users of other knowledge base software should migrate here no issue. However, once you get past that initial hump it's smooth sailing. Review Source DF Daniel F. Support Advisor Information Technology and Services Used the software for: Less than 6 months ### "An amazingly whole tool" April 29, 2025 5.0 Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases. Pros It's a really versatile tool that can help manage a huge library of documents and organize in a more comfortable and easy to access way. Thanks to this ease of use it's a tool that can help huge corporations be more agile with new team member and allow older ones to find anything they need quickly and discard anything they don't easily. Cons It can be a handful sometimes, specially when you need to quickly search something, and it leads you to places that are related but aren't exacly what you need. So a lot of reading its needed when some items could be summarized better. Review Source JJI John Jaylen I. Customer Service Representative Hospitality Used the software for: 1-2 years ### "Guru Appreciation and Feedback" November 27, 2024 5.0 My overall experience with Guru has been very positive. The platform is intuitive and easy to use, making it simple for teams to create, organize, and share knowledge. The ability to integrate Guru with other tools we use has been a huge benefit, as it streamlines our workflows and keeps everything in one place. The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could be improved, overall, Guru has been an invaluable tool for improving team efficiency and communication. Pros What I liked most about Guru is its user-friendly interface and the way it streamlines the process of organizing and sharing knowledge within a team. The ability to create, update, and access knowledge articles easily makes collaboration efficient. Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date information when they need it. Cons What I liked least about Guru is that, at times, it can feel a bit rigid when it comes to customizing content and workflows. While the platform is great for knowledge sharing, I sometimes find the structure limiting when trying to tailor certain features to fit specific team needs. Additionally, the search functionality could be improved to make it easier to find relevant information quickly, especially as the knowledge base grows. Review Source Victoria B. Property Manager Insurance Used the software for: 2+ years ### "Google for your Business " January 17, 2025 5.0 I help manage articles in Gurus and also search for articles. It's really simple to use. Pros It's like your own personal Google for your business. It's easy to upload documents, guides, newsletters, etc and store for historical purposes. The staff has access to your organizations entire library of material. Cons It's not as easy to format as a Google Document. I wish there were more font options, wasy to incorporate excel, etc. Review Source Candy A. Customer support Insurance Used the software for: 6-12 months ### "Guru - my new best friend!" February 20, 2025 5.0 The Guru experience and the updates are smooth. Its like a google, where all knowledge base related to my work there and its responding according to my preference. Pros I love how it respond swiftly on every question I asked. Cons The responses provided by Guru is accurate on what I am looking for. Review Source BO Benmarlowe O. Associate Manager Consumer Services Used the software for: 2+ years ### "The Joy of using Guru" October 29, 2024 5.0 My overall experience with Guru is definitely a positive one. This has to be the best knowledge based system I was able to use in my career. This has gave me a lot of convenience and joy at work knowing there's a reliable and trustworthy tool we can always use. Pros It's ease of use, very convenient and easy to navigate. It's allows us to save time and effective search for knowledge based information conveniently without the hassle. Cons While most of the things about Guru is definitely very helpful, user interface can be improved with better font system, But other than that, everything else looks absolutely incredible with Guru. Review Source Anna Rose V. P. Customer Support Travel Consultants Airlines/Aviation Used the software for: 2+ years ### "Exploring knowledge base." October 20, 2024 5.0 The best experience for everyday use for work. Guru provide the information in just one search. This established a better workplace and workflow. Pros A very helpful tool and easy to use. It simplify task given on a timely manner. Cons Being easy to explore. Guru provides overall knowledge needed. Review Source CC Claire C. Product Manager Marketing and Advertising Used the software for: 2+ years ### "Great Knowledge Management Systen" January 21, 2025 5.0 Pros Love how user-friendly and intuitive the platform is. Easy to create, publish, and share out cards. I am in-platform every single day. Cons Don't love the folder hierarchy/structure - it can seem very clunky at times and is not very visually appealing. Review Source JH JERSON H. TEAM LEAD CUSTOMER SERVICE Consumer Services Used the software for: 2+ years ### "GURU IS AMAZING" January 14, 2025 5.0 I HAVE BEEN USE IT SINCE 2021 AND FOR ME IS VERY HELPFULL Pros GURU ALERTS, MESSAGES, ANNOUNCEMENT AND INFORMATION THAT WE NEED Cons SOME INFORMATION IS NOT UPDATE ON TIME , WE NEED THAT THE ADMINISTRATOR UPDATE IT WEEKLY AT LEAST Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.