# Page 4 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of Guru ## Showing most helpful reviews Showing 76-100 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CS Cindy S. Advisor Telecommunications Used the software for: 6-12 months ### "All in one knowledge" January 14, 2025 5.0 Guru assists us in simplifying our email communication and enhancing our time management skills. It provides us with the latest information on current case drivers and daily customer issues. Pros I appreciate the manner in which they have consolidated all relevant cases onto a single Guru page. This organization facilitates a clearer understanding of the customer's issues for both advisors and support staff. The more one becomes accustomed to the knowledge within Guru, the greater the confidence one will have in addressing customer inquiries. Cons Certain context in the article is irrelevant, leading to confusion and difficulty in understanding for some customer support representatives. Review Source CC Cynthia C. Customer service Consumer Services Used the software for: 1-2 years ### "Excelent tool to make my job easier" January 18, 2025 5.0 Very helpfull, all process are explained detaily. Pros All process explained steps by steps, that makes my job more easy Cons Updates wiout advised. SOe times we dont see those updates Review Source MR Miguel R. Remote assistant Hospital & Health Care Used the software for: Less than 6 months ### "Quick help" February 10, 2025 5.0 When I first started my home office activities I couldn't help to think about those moments where there's no one physically there to help out when in need, however this tool has been quite a good remedy as I've found it useful in most scenarios during my workday which make my performance to get more sharp and gives me that extra confidence as if it was an actual person helping me out! Pros It's always a click away when I need quick help before replying a customer e-mail Cons I do not have anything but positive feedback for this tool so far Review Source DY DANIELLE Y. Customer Service agent Consumer Services Used the software for: 1-2 years ### "Love GURU and would recommend " January 20, 2025 5.0 I love that we can use the AI search bar to find the answer. Pros The way we ca search on the search bar. I love that we can find thing easily about using specific words. Cons So far I love everything about it. Sometimes is a little tricky to find what you are looking for because you have to be very specific, but loving the features. Review Source AR Albert R. Customer Service Expert Consumer Goods Used the software for: 1-2 years ### "Great for storing and organizing company information" April 21, 2025 5.0 Overall, Guru has solved a large area of our business in storing and organizing company information. It has been fast, reliable, and very easy to use for our team Pros Guru is a great platform for storing and organizing large amounts of information Cons Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot. Looking for specific information often pulls up a lot of information that you weren't looking for. Review Source ER EVANGELISTA, R. Inbound Sales Representative Retail Used the software for: 1-2 years ### "Excellent Knowledge Base Tool" March 21, 2026 5.0 It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. Pros Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. Cons A lot of information you need to be specific with the information you need in order for you to get the correct answer you need Review Source ESSC EL Sienna Shannon C. Travel Expert Leisure, Travel & Tourism Used the software for: 6-12 months ### "My honest Review" January 16, 2025 5.0 I love Guru because I never had any bad experience with the tool. I also helps me to save more time to assist my customer Pros Guru is a friendly user tool. I like that I just need to use a keywords and all information I need will be there Cons Sometimes it takes time to load up before the information will shows up Review Source SD Steve D. Broker Real Estate Used the software for: Less than 6 months ### "Me & GURU The Support You Need" May 12, 2025 5.0 I couldn't say better things about guru without it. I would have to constantly look for support put in tickets, but it makes it very easy cause we're in real estate and it is built to be in compliance with our state requirements. Pros Ease of use and complete resources available, even if you don't find the exact answer. In addition, it gets updated almost immediately by our team so it makes it an invaluable resource Cons I'm not sure if there are any I've been using guru for about six months I can honestly say I'm not sure that there are any reasons why I wouldn't use it Review Source MAH Mherl Anne H. Customer Service Airlines/Aviation Used the software for: 1-2 years ### "Guru Review " November 30, 2024 5.0 Overall I can refer Guru to anyone because it is very easy and simple to use, and it allows teams to create their own "knowledge basis". It is really helpful to me as I am also using Guru for my everyday work life. Pros What I liked most about Guru is that we can ask a question, and it can easily give us an answer without having to search and read all the information. Another thing is that it is so simple to share and organize and is accessible to everyone. Cons Sometimes it can be overwhelming to navigate, especially if you have a lot of content to organize. Nevertheless, I know that Guru is continously improving and evolving. Review Source RD Robert D. IT Support Technician Information Technology and Services Used the software for: Less than 6 months ### "I Love Guru!" May 15, 2025 5.0 We are creating learning documents and Guru and tools (AI) make the tasks simpler and more efficient. Pros Intuitive, easy to use, and easy to create helpful learning documents! I appreciate the use of templates to create a uniform experience. Cons The Assist function is a little non-intuitive. I would like the spelling and grammar function to highlight suggested changes so I can see what changes will be made, rather than having to read and compare. Review Source PM Patrick M. Benchmarking Associate Consumer Services Used the software for: Less than 6 months ### "Such a very good experience with Guru!" September 24, 2025 4.0 I love working with Guru because it makes my workloads very easy to manage which is very helpful and convenient for me Pros I like how user-friendly the interface is and how easy to use the Guru itself, it makes me want to use it more often or even share it to a friend. Cons Maybe the security for me. Don't get me wrong though their security is good enough but there's so many rooms for improving their security services. Review Source AV Alyssa V. Business Travel Consultant Telecommunications Used the software for: 1-2 years ### "My Guru Experience" September 30, 2024 5.0 I enjoy reading through Guru and would honestly recommend it to colleagues and workmates. Pros It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on. Cons It's not a dislike but room for improvement I guess, sometimes articles are not showing up when I search for keywords and it has to be the exact article page. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Because of Guru's focus on knowledge management, its card-based organization, and the ability to verify information made it easier to access and maintain up-to-date content. It felt more intuitive for my team's collaboration needs. Review Source JM Joelle M. Licensed Realtor Real Estate Used the software for: 6-12 months ### "I love GURU!" January 18, 2025 5.0 Excellent! I've enjoyed having the ease of accessing information using GURU. Pros I love the ease of getting quick answers and links that take me directly to what ever question or issue I have. Cons I haven't found any cons while using GURU Review Source EA Edwin A. Business Travel Consultant Outsourcing/Offshoring Used the software for: 2+ years ### "Best of Guru" November 27, 2024 5.0 Easy access and very helpful and I can finish my task every day with ease. This application is just like a library Pros It has a features of easy access of the knowledge I need. Cons You can follow the guru cards and create a library. Review Source DM Dawn M. Enrollment Coach Education Management Used the software for: 1-2 years ### "Guru is the best! " January 14, 2025 5.0 I am overall very satisfied with Guru and the benefits of it brings. Pros I really like how easy it is to navigate and retrieve important, vital information when advising my students. Cons There is nothing that I dislike about Guru. Review Source PAY Patricia Anne Y. Customer Care - Team Leader Telecommunications Used the software for: 2+ years ### "Easy-to-use knowledge base" September 30, 2024 5.0 Guru serves as an internal information exchange platform for all team members. Every department has a set of cards to read and use in their collection. Prior to Guru, it was difficult to organize and ensure consistency in knowledge because most knowledge exchange depended on specific persons. It is now simpler. Pros A platform that enables our team to obtain the information we require and to answer our clients' inquiries, to gain knowledge about our tools and processes, and other types of client communication. Cons I have no dislikes at all. There are instances where the search bar doesn't display the exact article that I need to process our client's request. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) For upgrade and convenience.We switched from Notion to Guru for a more simplified knowledge management solution that prioritizes accessibility and real-time collaboration. Guru's user-friendly interface and features like full text search and real-time notifications enhance communication and help keep information up-to-date. Its organized classification and focus on integrating knowledge into workflows make it a better fit for our needs, ultimately boosting productivity and ensuring the team has access to the right information. Review Source CB Chris B. CSM Financial Services Used the software for: 1-2 years ### "Guru has been great" January 28, 2025 5.0 Pros Ease of use, templates, keyword tagging, etc Cons N/A - but I am required to type at least 40 characters here Switched from [Small Improvements](https://www.capterra.com/p/121088/Small-Improvements/) Unsure I was not part of the decision to change Review Source AS Anthony S. Training and Quality Assurance Specialist Consumer Services Used the software for: 2+ years ### "Guru Usage" November 12, 2024 5.0 In my job that requires in easily information dissemination, this tool is very convenient as employees can easily find and locate specific topic to address the concerns. Pros Very easy to use, user friendly, easy to navigate, time saver, simple and well developed. Cons No negative feedback about this tool as this was very helpful. Review Source KS Kyra S. Operations Enablement Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Like the updates" January 13, 2025 5.0 Overall I have had a positive experience using Guru. Guru is easy to use and helps our team's efficiency. Pros I like that Guru is always making updates to make integration easier. I also really like the additions to the AI Training Center. Cons I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru) Review Source cG corry G. Customer Success Manager Accounting Used the software for: 1-2 years ### "Guru NEVER disappoints. Best in class. " January 16, 2025 5.0 Overall I have had the pleasure of using Guru several times throughout my career. It has been informative and a great resource. Pros Guru's standout feature for me.. is it's intuitiveness. I also enjoy the ui/ux... it's simple, clean! Cons I can't think of anything I don't like lol Review Source AP Antonia P. Customer Support Associate Restaurants Used the software for: Less than 6 months ### "Customer Support Associate" November 21, 2024 5.0 My experience with Guru has been positive and engaging because it provides wealth of information across various topics. Navigating is generally smooth with intuitive menus and layouts that make it easy to find what I'm looking for. Pros The app is intuitive, easy to find information. It cover a wide range of subjects so there's always something new to learn as well.Content is kept up-to-date, ensuring that I always have the latest information. Cons I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly. Review Source Paul Christian C. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru Review" December 31, 2024 5.0 I enjoy using Guru even though I am only new to the software. Pros Guru has many offers, including the user interface that's easy to use. Cons Guru hasn't implemented yet the personalization such as having dark themes. Review Source EL Ellah L. Inbound Sales Representative Level Retail Used the software for: 6-12 months ### "A Comprehensive Knowledge Management Tool" January 16, 2025 5.0 Pros Guru provides a centralized place to store and share knowledge, making it easier for teams to access important information when they need it Cons Guru is generally user-friendly, new users may still face a learning curve, especially in understanding all of its features and functionalities fully Review Source NA Nathaniel A. Customer Care Telecommunications Used the software for: 2+ years ### "Important things that you need to know upon using GURU." November 6, 2024 5.0 It helps me to provide a good answer to my team mates and because of this I was promoted as a Point of contact on our team it is a pleasure that we used it Thank you GURU. Pros It is easy to find the answer to your question and give you all the details this GURU will help us on a daily basis. Cons We used different apps before and we were unable to use them cause of not easy to navigate but GURU gives us a high-quality app that provides an answer to our questions and is easy to access the app I will highly recommend this app to others and promote it as well. Review Source MAC Missy Alliah C. Senior Associate Consumer Services Used the software for: 2+ years ### "Guru - Friendly to use knowledge base tool" October 26, 2024 5.0 I’ve been working in an industry where the reliance in knowledge base tool is part of our daily lives. Out of all the KB tools I’ve used before, I must say Guru has been my greatest experience. Its overall convenience makes me productive at work! Pros Its convenient features such as the drop-downs. I can easily uncollapse the info I’m done reading, and what’s best in here is that even if the information I’m finding is within the drop-down, it can still be detected by doing CRTL + F. Cons The lack of feature to have the option to turn into dark mode. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.