# Page 6 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 6 - Reviews of Guru ## Showing most helpful reviews Showing 126-150 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jennylyn P. Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "At Ease with Guru" December 2, 2024 5.0 It's always easy to find the article I need in each and every task. Just by using a key word, you'll find the article you need. Pros Easy access articles and good visual representation. Cons I want to have the ability to create a folder and organize articles . Review Source NF Niz F. Agent Consumer Services Used the software for: 6-12 months ### "How easy to use Guru Card" October 28, 2024 5.0 Guidelines are easy to see and review. Important topics are highlighted. Pros It is easy to understand and doesn't have much text or word just to explain certain subject. Cons The update of card may differ from days to weeks. The process might be available today and not tomorrow. Review Source SV Samantha V. Customer Education Team Lead E-Learning Used the software for: 1-2 years ### "Amazing for Internal Knowledge Base" August 8, 2024 5.0 Pros I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer. The verification process is easy to use and keep up with. Some other things I like: - You can have draft cards and collaborate on editing them. - Comments! Love being able to leave comments on cards to communicate in the platform. - When you publish a card update, you can summarize what changed. - You can create cards in Slack. Cons I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited. I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent. I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible. Review Source BC Brayan C. Supervisor Online Media Used the software for: 1-2 years ### "Guru, the best option for tech companies! " October 5, 2024 5.0 Excellent, I can save important information and search for this in a very concise way. Pros I love the structure and design of the platform. It is also good because you can add so much important information within several GuruCards! The search tool is also effective; when you use the AI, you can locate the necessary information in a very concise, efficient, and faster manner. Cons When started to use it, it seems like complicated Review Source MCS Martin Cham S. Customer Service Support Telecommunications Used the software for: 6-12 months ### "Connect and Adapt Everything" November 27, 2024 5.0 I will give 9.9 score for my overall experience, it is very life changing and it makes my work ,connection ,documents easier. Pros Everything is connected, it makes my day easy, it can connect me to my colleagues, working docs, friendly user Cons First time I used it a bit confusing, Need to get used to it. Review Source AGM April Grace M. Team Lead Recreational Facilities and Services Used the software for: 1-2 years ### "GURU Review" November 13, 2024 5.0 So far I am very pleased and happy with guru Pros The product is easy to use and navigate when using it. Cons The only challenge I can see is when it is being updated. Review Source NC Nikolai C. Customer Service Support Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru best of the best " October 28, 2024 5.0 Excellent it's so easy to use and you will see all of the answer there Pros It's easier to use, you just need to search for the keyword and the answer will show Cons some information isn't listed but you just need to wait for them to update Review Source BD Brittian D. Super Computer Software Used the software for: Less than 6 months ### "Excited to see where we go" April 5, 2025 4.0 Pros Keeps everyone updated and together in one place Cons Takes a moment for system to learn and input to be verified back team Review Source MI Merlyn I. Customer Service Leisure, Travel & Tourism Used the software for: 6-12 months ### "User Friendly Application " November 27, 2024 5.0 Simple interface , accessible in information updates Pros Friendly user, Collaborate and get work done on Flexible and secure platform. Cons system issues, error in updates, cracked data or inaccessible data Review Source RM Raj M. Sr. Travel Consultant Aviation & Aerospace Used the software for: 6-12 months ### "Guru - The Most Powerful Tool" October 11, 2024 5.0 overall Experience is great with Guru, as it is very efficient, information can be found within seconds, there is no lag whatsoever Pros Interface is simple yet interesting, perfect Font and font size makes it easy to read, Video inclusion improves learning experience Cons 1.The lists option under my library must be displayed in the order user wants instead of Alphabetical Order 2. When we do CTRL+F on Airline Directory or other pages which have good amount of data sometimes the dropdowns do not open, scrolling to the information is fine, there's a lag while finding data with CTRL+F Review Source GB Graham B. Client Success Manager Information Technology and Services Used the software for: 2+ years ### "Ease of Use" August 22, 2024 5.0 Pros Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable. Integrates well with Slack, keeping information and updates where our team spends most of their time and attention. Cons It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule. Switched from [Google Sites](https://www.capterra.com/p/246647/Google-Sites/) More built in features, analysis and capabilities Review Source JAD Jarod Andre D. Customer service representative Consumer Services Used the software for: 1-2 years ### "Guru review experience" September 19, 2024 5.0 Everything work's well with my current work. Pros Easy to navigate when you find the keywords Cons less organized tables and hard to navigate when you locate the exact card Review Source Diana V. Business Process Operations Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Guru Lover " July 17, 2024 5.0 Guru is well suited for capturing processes. In our company it is essential for all things including Onboarding and Off-boarding Procedures. We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written down for all to follow and find any time.  Pros It is easy and manageable All in one for capturing processes and staying organized New AI feature is amazing and super helpful! Cons I would also like for comments made not in editing mode but directly on a Guru card to stay attached to the areas that it was highlighted and attached to. Often times they don't attach and makes it hard to follow. I would also like for any comments made during edit mode to not be deleted. It would be great export and import Guru cards from different workspaces. Currently working on merging 2 workspaces and this has proven a challenge. Review Source OB Olga B. Onboarding Specialist Computer Hardware Used the software for: 1-2 years ### "Enhancing Knowledge Management" July 18, 2024 5.0 I'm happy with the platform it's really improving my daily work and allows me to keep connected with the team even the distance. Pros I appreciate Guru's robust knowledge management features, its intuitive interface include real-time updates, and seamless integration with collaboration tools like Slack. These aspects make accessing and managing information effortless and enhance productivity across teams. Cons could be expensive for small teams. Some users may prefer more customization options for organizing and categorizing information. Review Source KKB Kyle Kian B. Customer service Consumer Services Used the software for: 1-2 years ### "Guru Review" October 11, 2024 5.0 Excellent, been using it for work in the past 2 years. Pros Easy to access, user friendly, organized, and helpful. Cons Sometimes there are bugs, like you have to refresh it in order to resolve. Review Source LD Leonardo D. Quality Analyst Telecommunications Used the software for: 2+ years ### "Guru: River of Knowledge" July 29, 2024 5.0 I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru. Before it, we had a knowledge base that was not user-friendly and was very heavy - it took a long time to load and looked like Wikipedia from 2005. When Guru came along, we benefited from a much lighter app, with a better interface and a possibility of retaining more information. Guru has helped a lot in our search for more knowledge, in a more practical and pragmatic way. Pros It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app. Cons The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when. Review Source JR Jhondel R. Customer Service Design Used the software for: 1-2 years ### "Guru Number 1" August 1, 2024 5.0 It's a knowledge management platform that helps teams store, share, and access important information. Users can create a centralized repository of knowledge that’s easy to search and update. The platform is designed to improve efficiency and ensure that everyone on the team has access to accurate and up-to-date information. It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization. Have you used Guru before, or are you thinking about trying it out? Pros One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing. Cons Too many recommendations once every time I used a search engine Review Source MO Maria O. Training Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "Top Productivity and Collaboration Tools" July 17, 2024 5.0 We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members. Guru generally provides responsive customer support and helpful documentation to assist users. Pros Guru stands out for its intuitive and user-friendly interface. It is accessible to all team members, regardless of their technical level, facilitating adoption and continuous use. Cons Guru relies heavily on internet connectivity, and offline access to knowledge cards and information is limited. Review Source tK tina K. customer service Package/Freight Delivery Used the software for: 1-2 years ### "customer service" October 4, 2024 5.0 its been very easy to use with all the links popping up Pros i like the fact that we have a one stop shop for everything to be accessible Cons i dont think there is anything that i dislike so far Review Source PP Pedro P. Customer Experience Entertainment Used the software for: 1-2 years ### "Guru feedback " August 14, 2024 5.0 My experience with the guru has been great. I can usually find what I want by searching with keywords. Pros The platform is very complete and offers all the necessary content to serve as a database for the various associated products Cons Maybe a more user-friendly layout, to make it easier to locate the cards I want Review Source AK Atharva K. Subject Matter Expert Airlines/Aviation Used the software for: 1-2 years ### "Guru Card benefits" October 12, 2024 5.0 Brilliant, makes life easy while accessing information Pros User Interface, AI features, User Friendly Cons Everything is perfect, I just Love using Guru Review Source PT Priyanka T. Support Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Makes our work very efficient." July 10, 2024 5.0 Guru is a really helpful and effective tool for getting all the details for Shopify merchant support. We can easily get information that we have to share with the merchant. Pros The AI search functionality allows us to find the information needed quickly, reducing the time spent searching through documents or asking colleagues for help. Cons While categorization is a strength, it can also be a limitation if not managed properly. Review Source SW Sam W. SDR Automotive Used the software for: Less than 6 months ### "Sam's Review of Guru" January 28, 2025 5.0 A very positive experience, it was ideal for what I was trying to accomplish Pros Ease of use and the user interface. It is very user friendly and quick to master. Cons How often I am logged out of the software. Review Source RB Roamica B. Customer Support Consumer Services Used the software for: 2+ years ### "Guru Survey" September 19, 2024 5.0 Pros All the information were concise and easy to understand. Cons No comment about least like in Guru so far. Review Source KV Kelvin V. Customer service Consumer Services Used the software for: 6-12 months ### "Makes life easier!" October 29, 2024 5.0 you can check for information with just entering a key word which is you'll easily get the information you'll looking for Pros we mainly use this as knowledge base for customer service as its easy to use and user friendly Cons you may sometimes encounter GURU cards that has the same information but different title Review Source Similar Products Featured