# Page 6 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 6 - Reviews of Guru ## Showing most helpful reviews Showing 126-150 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MI Merlyn I. Customer Service Leisure, Travel & Tourism Used the software for: 6-12 months ### "User Friendly Application " November 27, 2024 5.0 Simple interface , accessible in information updates Pros Friendly user, Collaborate and get work done on Flexible and secure platform. Cons system issues, error in updates, cracked data or inaccessible data Review Source SW Sam W. SDR Automotive Used the software for: Less than 6 months ### "Sam's Review of Guru" January 28, 2025 5.0 A very positive experience, it was ideal for what I was trying to accomplish Pros Ease of use and the user interface. It is very user friendly and quick to master. Cons How often I am logged out of the software. Review Source NF Niz F. Agent Consumer Services Used the software for: 6-12 months ### "How easy to use Guru Card" October 28, 2024 5.0 Guidelines are easy to see and review. Important topics are highlighted. Pros It is easy to understand and doesn't have much text or word just to explain certain subject. Cons The update of card may differ from days to weeks. The process might be available today and not tomorrow. Review Source DRV Donnie Ray V. Business Travel Consultant Airlines/Aviation Used the software for: 1-2 years ### "A User-Friendly Solution for Seamless Data Access" September 7, 2024 5.0 My overall experience with this product has been very positive. It’s user-friendly, and accessing stored data is straightforward with accurate results. I’m glad we chose to use this app both at work and at home. Pros You can easily locate the app by entering relevant keywords, providing seamless access to all stored data. Cons Occasionally, the information provided may not be entirely accurate, though the discrepancies are usually minor. Review Source JC Jordan C. Business Travel Consultant Leisure, Travel & Tourism Used the software for: 1-2 years ### "Guru: the future of knowledge" October 13, 2024 5.0 overall experience is very nice. it is like an ebook or an online dictionary for specific criteria. utilizing guru will help the future of e-learning system Pros guru is user friendly when it comes to navigation. it provides a detailed approach with accurate information. Cons initially, the guru AI is very hard to use and not accurate but through constant innovation it will eventually improve. Review Source MM Matheus M. Customer Support Contractor Computer Software Used the software for: Less than 6 months ### "Guru is a easy way to organize workflows" January 17, 2025 5.0 I greatly enjoy using Guru on my day-to-day to explore the knowledge base of the company. Pros Ease of use. It's very easy to search for the correct card due to the keywords feature. Cons Loading times. Loading times can hinder the workflow when you are facing a busy day. Review Source NC Nikolai C. Customer Service Support Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru best of the best " October 28, 2024 5.0 Excellent it's so easy to use and you will see all of the answer there Pros It's easier to use, you just need to search for the keyword and the answer will show Cons some information isn't listed but you just need to wait for them to update Review Source LM Luis M. Agent Telecommunications Used the software for: Less than 6 months ### "Guru, doing justice to its name" January 23, 2025 5.0 It is an excellent tool for searching and handling knowledge bases, it is friendly and easy to use Pros It is very intuitive and the design is very pleasing Cons The search engine can be a little limited Review Source RM Raj M. Sr. Travel Consultant Aviation & Aerospace Used the software for: 6-12 months ### "Guru - The Most Powerful Tool" October 11, 2024 5.0 overall Experience is great with Guru, as it is very efficient, information can be found within seconds, there is no lag whatsoever Pros Interface is simple yet interesting, perfect Font and font size makes it easy to read, Video inclusion improves learning experience Cons 1.The lists option under my library must be displayed in the order user wants instead of Alphabetical Order 2. When we do CTRL+F on Airline Directory or other pages which have good amount of data sometimes the dropdowns do not open, scrolling to the information is fine, there's a lag while finding data with CTRL+F Review Source AP Aleksandra P. Support Enablement Manager Human Resources Used the software for: 2+ years ### "Effortless experience" August 15, 2024 5.0 Before I first started using Guru, I was maintaining using a spreadsheet to maintain a video training for a quickly growing and quickly changing product in a company that needed it for onboarding constant stream of new joiners. Guru brought sunlight back into my life. Pros Guru is built to handle well knowledge that's growing in all directions, to very easily crossreference it, and to ensure the information is accurate and current. In 4 years of using it I never needed customer support and I rarely needed documentation. That's the best compliment I can give to their product team. As a collection author, you get to place new bit of knowledge within a logical hierarchy. "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory. The information can be well formatted. You can embed things into cards (say, iorad tutorials, Miro boards) and you can embed your Guru cards into other things (say, Rise 360. The latest version of the card will load for the user even if you export your .scorm file and upload it to your LMS and the user accesses it months later.). Linking other cards into your cards is easy. For each card, you're setting an owner (it can be an individual or a group of people), and the expiration date. When the card expires, the owner is notified to verify it. You can feed it to Intercom Knowledge Hub. You can notify everyone, or certain users, to read a specific card. You can leave comments in the card, tag users in them, resolve and unresolve them. You can see the card's edit and verification history. You can save drafts. As a collection user, you install a browser extension (or you open collection in a browser tab but, honestly, why would you). When you open the extension, a search panel floats on your screen and you can find the card you're looking for and open it without ever having to leave your original tab. The search is good. You can see who owns the card, when was it created, is it verified. If it is but you have your doubts, you can request verification. You can comment on cards and tag users in tags. A brilliant tool if you have a growing knowledge base, things change and you need to have a system that will allow you to know the information you're using is correct and up to date. Cons "A polite reminder that you have 1002 cards to verify" sounds a tad bit passive agressive. I thought we were friends. Having infinite layers of depth of information would be perfection. Review Source KKB Kyle Kian B. Customer service Consumer Services Used the software for: 1-2 years ### "Guru Review" October 11, 2024 5.0 Excellent, been using it for work in the past 2 years. Pros Easy to access, user friendly, organized, and helpful. Cons Sometimes there are bugs, like you have to refresh it in order to resolve. Review Source BC Brayan C. Supervisor Online Media Used the software for: 1-2 years ### "Guru, the best option for tech companies! " October 5, 2024 5.0 Excellent, I can save important information and search for this in a very concise way. Pros I love the structure and design of the platform. It is also good because you can add so much important information within several GuruCards! The search tool is also effective; when you use the AI, you can locate the necessary information in a very concise, efficient, and faster manner. Cons When started to use it, it seems like complicated Review Source RG Rafael G. Fincrime Investigator Banking Used the software for: 2+ years ### "Really worth" September 11, 2024 5.0 Real life saver and every single day it saves a lot of time in comparison to our previous company. Pros Guru has an intuitive interface, it can separate the knowledge cards into libraries or domains, and separate each section inside a specific matter. Cons Guru has an amazing search tool, but sometimes it offers me pieces of knowledge that are not fully appropriate. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Guru is more effective when it comes to make searches and saving time on critical piece of knowledge. Review Source PF Pilar F. Administrativo Telecommunications Used the software for: Less than 6 months ### "CUIDADO CON LA SUBSCRIPCION" May 26, 2025 1.0 CUIDADO! Al aceptar sus términos, te adhieren a una subscripción de 49,99€! Una vez cobrado, no hay forma de cancelar el pago. Legal? Sí. Ético? No. Pros El interface para usar la web es sencillo, y fácil de trabajar con cualquier documento PDF. NO te creas nada. Cons Los resultados no son los esperados, no mejoran la visualización de documentos PDF (en mi caso, se veía mejor el original). Review Source KV Kelvin V. Customer service Consumer Services Used the software for: 6-12 months ### "Makes life easier!" October 29, 2024 5.0 you can check for information with just entering a key word which is you'll easily get the information you'll looking for Pros we mainly use this as knowledge base for customer service as its easy to use and user friendly Cons you may sometimes encounter GURU cards that has the same information but different title Review Source JAD Jarod Andre D. Customer service representative Consumer Services Used the software for: 1-2 years ### "Guru review experience" September 19, 2024 5.0 Everything work's well with my current work. Pros Easy to navigate when you find the keywords Cons less organized tables and hard to navigate when you locate the exact card Review Source AK Atharva K. Subject Matter Expert Airlines/Aviation Used the software for: 1-2 years ### "Guru Card benefits" October 12, 2024 5.0 Brilliant, makes life easy while accessing information Pros User Interface, AI features, User Friendly Cons Everything is perfect, I just Love using Guru Review Source JMN Joana Marie N. customer service representative Information Services Used the software for: 6-12 months ### "A 10/10 knowledge based" October 24, 2024 5.0 its 10/10 everything is perfect it help us a lot to do and complete our tasks Pros The user friendly design and it's so easy to use. Cons The waiting time when searching the resources needed Review Source AMM Aelijah Matthew M. Customer Service Representative Music Used the software for: Less than 6 months ### "Guru Cards" November 29, 2024 5.0 It is very helpful in searching for answers for customer concerns. Pros Ease of use. Wide range of knowledge base articles. Cons Some articles published are incomplete and has dead ends. Review Source kB karen B. patient support specialist Pharmaceuticals Used the software for: Less than 6 months ### "guru experience" November 14, 2024 5.0 Guru has increased productivity for myself by getting knowledge to me quickly Pros i like that you can get access to information and processes quickly Cons with the amount of knowledge provided sometimes can take longer to find article i need Review Source tK tina K. customer service Package/Freight Delivery Used the software for: 1-2 years ### "customer service" October 4, 2024 5.0 its been very easy to use with all the links popping up Pros i like the fact that we have a one stop shop for everything to be accessible Cons i dont think there is anything that i dislike so far Review Source FLJ Francis Lloyd J. Sales Representative Telecommunications Used the software for: Less than 6 months ### "Nothing to Compare" November 21, 2024 5.0 Guru is a user friendly kind of knowledge base Pros The Guru is so easy and can be manageable. Cons nothing to say the least but needs improvement I guess. Review Source RR Rhajeim R. Customer Service Agent Retail Used the software for: Less than 6 months ### "A Fantastic Knowledgebase!" October 18, 2024 5.0 Guru helps with my day to day work related activities and is a 10/10 tool. I would recommend it to everyone! Pros It's accuracy as it relates to searches as well as it's diverse database. Cons It sometimes requires specifics instead of keywords, but that is an easy work around as long as you know your content. Review Source RB Roamica B. Customer Support Consumer Services Used the software for: 2+ years ### "Guru Survey" September 19, 2024 5.0 Pros All the information were concise and easy to understand. Cons No comment about least like in Guru so far. Review Source MAGD Marichris Ann Gellica D. Email Advisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Guru is very helpful to resolve customer concern." October 28, 2024 5.0 Guru is very helpful to resolve customer concern. Pros Guru updates that are very helpful and is timely updated. Cons Guru is a little bit confusing sometimes. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.