# Page 7 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 7 - Reviews of Guru ## Showing most helpful reviews Showing 151-175 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Graham B. Client Success Manager Information Technology and Services Used the software for: 2+ years ### "Ease of Use" August 22, 2024 5.0 Pros Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable. Integrates well with Slack, keeping information and updates where our team spends most of their time and attention. Cons It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule. Switched from [Google Sites](https://www.capterra.com/p/246647/Google-Sites/) More built in features, analysis and capabilities Review Source CC Christian C. Lead Generation Specialist Outsourcing/Offshoring Used the software for: Less than 6 months ### "Guru for newbies" February 20, 2025 5.0 Pros Guru makes the job easier. By using the application, you can compile things like a knowledge base. Cons The font usage of the app. It is better if we can customize it also. Review Source SV Samantha V. Customer Education Team Lead E-Learning Used the software for: 1-2 years ### "Amazing for Internal Knowledge Base" August 8, 2024 5.0 Pros I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer. The verification process is easy to use and keep up with. Some other things I like: - You can have draft cards and collaborate on editing them. - Comments! Love being able to leave comments on cards to communicate in the platform. - When you publish a card update, you can summarize what changed. - You can create cards in Slack. Cons I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited. I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent. I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible. Review Source AV Anastassiya V. Support Associate Package/Freight Delivery Used the software for: Less than 6 months ### "Honestly pretty good" October 25, 2024 5.0 Pros Quick access to cards that can help in any situation Cons Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since every case is figgerent Review Source PP Pedro P. Customer Experience Entertainment Used the software for: 1-2 years ### "Guru feedback " August 14, 2024 5.0 My experience with the guru has been great. I can usually find what I want by searching with keywords. Pros The platform is very complete and offers all the necessary content to serve as a database for the various associated products Cons Maybe a more user-friendly layout, to make it easier to locate the cards I want Review Source JS Jhetrho S. Trainer Consumer Services Used the software for: 1-2 years ### "Amazing Knowledge base tool!" September 17, 2024 5.0 Everything is smooth sailing. It is easy to use. Pros It's interface. It's very light in the eye and it's very easy to navigate. Cons Some workflows that do not have label for specific LOB. Review Source MJG Mary Jane G. Customer Service Rep Consumer Services Used the software for: 1-2 years ### "Awesome Guru" September 20, 2024 5.0 But overall, Guru helps us everyday in our work. Pros Guru is a user-friendly app, all the info we need in our work is in their. Cons Complicated and hard to search where is the specific topic. Review Source ME Miguelito E. CSR Design Used the software for: Less than 6 months ### "Guru is the Best!" October 21, 2024 5.0 Guru is the best for me. And I will recommend this to my friends and colleagues. Pros Guru giving a better outcome that you ask for. Cons Sometimes it's not that accurate but near on the answer you're looking for. Review Source LD Leonardo D. Quality Analyst Telecommunications Used the software for: 2+ years ### "Guru: River of Knowledge" July 29, 2024 5.0 I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru. Before it, we had a knowledge base that was not user-friendly and was very heavy - it took a long time to load and looked like Wikipedia from 2005. When Guru came along, we benefited from a much lighter app, with a better interface and a possibility of retaining more information. Guru has helped a lot in our search for more knowledge, in a more practical and pragmatic way. Pros It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app. Cons The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when. Review Source MO Marlon O. Customer Support Outsourcing/Offshoring Used the software for: Less than 6 months ### "Guru For Everyone" September 23, 2024 5.0 My experience with Guru is refreshing, since the knowledge based I've used in the past is far different. Pros VERY user friendly. It's easy to get used to unlike the other system I've tried in the past. Cons Some cards are quite confusing, but give it a little time and you'll get used to it. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) I switched company and what we use here is Guru, and I like it! Review Source ST Sonia T. Manager, Client service Marketing and Advertising Used the software for: Less than 6 months ### "Essential Tool for Knowledge Management" August 14, 2024 5.0 My overall experience with Guru has been extremely positive. It has become a cornerstone of our team's knowledge management, helping us centralize information and making it easily accessible for everyone. The platform has significantly reduced the time spent searching for information and has improved our overall productivity. The continuous updates and improvements to the platform also demonstrate that Guru is committed to staying ahead of the curve and meeting the evolving needs of its users. Pros What I like most about Guru is its seamless integration with everyday workflows. The platform allows for easy access to knowledge wherever you are working, be it in Slack, email, or other platforms. This greatly improves efficiency and ensures that the right information is always at hand. The intuitive user interface and the ability to customize collections and cards also make it easy to organize and find information quickly. Cons One downside is that the search functionality can sometimes feel a bit limited. While it generally works well, there are occasions when finding specific content requires more effort than expected, especially if the terminology isn't exact. Additionally, the learning curve for new users can be a bit steep, particularly when setting up initial collections or getting accustomed to the various features. Review Source EP Ellysa P. Advisor Consumer Services Used the software for: 6-12 months ### "Use guru helps" September 19, 2024 5.0 My overall experience is excellent since it really helps me a lot. Pros What I like the most about Guru is it's easy to follow and understand. Cons I don't think I have anything that I don't like about Guru Review Source SE Seref E. Client Support Specialist Staffing and Recruiting Used the software for: 2+ years ### "Client Support Specialist:Avid Guru user" August 26, 2024 5.0 Just about perfect. I rely on GURU for workflow, login credentials, internal processed, escalation processes and more! Pros Love that it is internal. Love that it shows when its last been updated. I love that that the dashboard is personalized, and I can choose my own favorites and articles to quickly reference in the future. Cons Sometimes there are articles for the same thing but this is not necc a guru issue Review Source JR Jhondel R. Customer Service Design Used the software for: 1-2 years ### "Guru Number 1" August 1, 2024 5.0 It's a knowledge management platform that helps teams store, share, and access important information. Users can create a centralized repository of knowledge that’s easy to search and update. The platform is designed to improve efficiency and ensure that everyone on the team has access to accurate and up-to-date information. It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization. Have you used Guru before, or are you thinking about trying it out? Pros One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing. Cons Too many recommendations once every time I used a search engine Review Source JC John C. Customer Service Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "Guru Card Review" September 17, 2024 5.0 I was able to provide correct resolution based on the guru cards provided. Pros User friendly website where you can locate a guru card right away. Cons Provide more ways to find a specific guru cards Review Source AF Aaron F. Customer Support Broadcast Media Used the software for: 1-2 years ### "GURU Review" September 19, 2024 5.0 It was a great tool since it help us resolve cases Pros It's helpful in resolving CS cases and checking updates Cons Nothing, but it can be improved moving forward Review Source MO Maria O. Training Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "Top Productivity and Collaboration Tools" July 17, 2024 5.0 We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members. Guru generally provides responsive customer support and helpful documentation to assist users. Pros Guru stands out for its intuitive and user-friendly interface. It is accessible to all team members, regardless of their technical level, facilitating adoption and continuous use. Cons Guru relies heavily on internet connectivity, and offline access to knowledge cards and information is limited. Review Source Diana V. Business Process Operations Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Guru Lover " July 17, 2024 5.0 Guru is well suited for capturing processes. In our company it is essential for all things including Onboarding and Off-boarding Procedures. We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written down for all to follow and find any time.  Pros It is easy and manageable All in one for capturing processes and staying organized New AI feature is amazing and super helpful! Cons I would also like for comments made not in editing mode but directly on a Guru card to stay attached to the areas that it was highlighted and attached to. Often times they don't attach and makes it hard to follow. I would also like for any comments made during edit mode to not be deleted. It would be great export and import Guru cards from different workspaces. Currently working on merging 2 workspaces and this has proven a challenge. Review Source OB Olga B. Onboarding Specialist Computer Hardware Used the software for: 1-2 years ### "Enhancing Knowledge Management" July 18, 2024 5.0 I'm happy with the platform it's really improving my daily work and allows me to keep connected with the team even the distance. Pros I appreciate Guru's robust knowledge management features, its intuitive interface include real-time updates, and seamless integration with collaboration tools like Slack. These aspects make accessing and managing information effortless and enhance productivity across teams. Cons could be expensive for small teams. Some users may prefer more customization options for organizing and categorizing information. Review Source JE Judy E. QA Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Guru - A channel to learning" August 7, 2024 5.0 My experience in Guru is fantastic, it's like my dictionary in my workplace. Pros I like Guru because it helps our everyday tasks easier. Cons I must say that what I like the least is the AI feature of Guru since it is not always accurate. Review Source PS Protima S. Member Services Associate Consumer Services Used the software for: 2+ years ### "Great tool for quicker updates on topics. " August 16, 2024 5.0 I have been using Guru since 3 years now. It is the most referred help articles in my work platform. It has helped me to resolve all concerns of the clients. Pros It has all topic related information useful in resolving emails/chats. Any update on any topic is instantly updated. Favourites can be created to check most searched topics. Cons All is fine as of now. Very happy with Guru. Review Source AC Antonio C. CSR Information Technology and Services Used the software for: Less than 6 months ### "Kudos to GURU" September 17, 2024 5.0 Easily understood and follow instructions. Pros Informative and helpful to newbies who oftentimes struggle using the tools. Cons Nothing. All goods, no need to change anyting. Review Source FN Farzana N. Senior Support Member Consumer Services Used the software for: 2+ years ### "Effortless work with Guru" August 13, 2024 5.0 The experience with Guru is great. Whenever I need to find a workflow for my work, I can simply search and open a Guru card. While training and auditing, I can refer to the same Guru links with the associates as well. It is a great tool for sharing updates. Pros Guru is such an easy tool for updates, viewing workflows and sharing the same with other teammates. Cons While there are no cons about the Guru, only search could have some filters to sort results. This can be a good upgrade. Review Source JE Jerome E. Travel Consultant Management Consulting Used the software for: 2+ years ### "Everyday work with Guru" August 15, 2024 5.0 best experience since this helps me with my everyday works. Pros What I like is the advance search feature AI. Cons If I want to add it on my extension to the browser, it makes the other tool laggy. Review Source GL Gabriel L. CSR Outsourcing/Offshoring Used the software for: 6-12 months ### "My Honest Review of Guru Article" August 8, 2024 5.0 Overall, it's up to us agents to learn on how Guru works because I believe that we shouldn't always rely to our support. That's why we do have Guru to know what we should do and what we shouldn't, so basically, we should stand up on our feet so that in the future you can also share the knowledge to the future agents and inspire them to stand up on their own feet. Pros What I love about the Guru is that when you're looking for a specific article that you can use to support your answers to your guest or host, It's easy to navigate the Guru, and that's what I like. Cons The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time. The UK and AU Gurus aren't updated, so since I am trained for the AU and UK, as always, I have to make sure that every piece of information that I'll be providing to our customers is always right, and most importantly, I have to avoid false information. 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