# Page 8 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 8 - Reviews of Guru ## Showing most helpful reviews Showing 176-200 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jesse L. Advisor of Spotify Online Media Used the software for: Less than 6 months ### "Appreciation to Guru" September 17, 2024 5.0 For us new employee of Spotify, I find it very helpful to be able to gain knowledge by a simple click of a button. I appreciate that there's a heads up when new information is made or a change to Spotify. Pros It was very easy to navigate the tool and was able to find very specific information by just searching on "key words". Cons Guru is not the perfect tool. However, It's working with us in assisting customer. Review Source RB Reyna B. Travel Consultant Management Consulting Used the software for: 6-12 months ### "All about Guru." August 15, 2024 5.0 Great since this is my everyday tool, we learn,share , communicate using this tool. Pros It helps me everyday with my needs in process on how our job works. Cons If I did an extension to chrome using guru, it makes the other tool laggy. Review Source ID Ian D. Team Manager Consumer Services Used the software for: Less than 6 months ### "Guru the Great" September 17, 2024 5.0 The experience was great and very user friendly Pros What I like the most is that Guru helped us on getting the concern of our customer resolve. It is very easy to use and very informative Cons I suggest to make it more direct but other than that it is very useful Review Source CC Charaf C. Customer support representative Information Technology and Services Used the software for: Less than 6 months ### "love using it so far" October 3, 2024 5.0 Pros a lot of knowledge with great utilities and ways to save your progress. Cons hard to find the right information sometimes Review Source AVB Angel Vincent B. Customer Service Representative Outsourcing/Offshoring Used the software for: Less than 6 months ### "Newbie review on Guru" September 13, 2024 5.0 Overall, it is user friendly. All the buttons are relevant and helpful; saving cards on favorites is one of my favorite things to use. Pros the UI looks very minimal which makes it easy to navigate on Cons What can be improved is the ability to open multiple cards at a time for ease of checking references. What can be done as well is to put the heart (favorite) icon outside of the card to easily add it on favorite for next access. Review Source JR Jenna R. Property Claims Specialist Insurance Used the software for: 1-2 years ### "Customer Service Rep Review" July 30, 2024 5.0 Pros I love that Guru lets you library the cards you need the most and like/love them as well for ease of access. Having access to your own content library for every day use for the cards make my job easier to have that information front and center and ready to access when talking with customers or reviewing claim files and the information I need is easily accessible. Cons At this time I do not have any dislikes. Review Source AO Alina O. Call center Consumer Services Used the software for: 6-12 months ### "Sastifactoria" September 3, 2024 5.0 es facil de usar facikl de buscar y da los resultados rapido Pros es muy facil de usar y se encuentra todo facilmente Cons de repente su diseño ppero no es tan relevante Review Source DB Devin B. Digital Solutions Manager Banking Used the software for: 1-2 years ### "Simple Knowledge Management " August 27, 2024 5.0 My experience with guru has been simple and easy. Pros Guru is a very easy to use product with features that make organization simple. Cons There’s nothing that I have found about the Guru product that I don’t like. Review Source Prashansa S. Seller Risk Agent Consumer Electronics Used the software for: 2+ years ### "Guru an amazing knowledge base for ones organisation" August 1, 2024 5.0 I use guru on a daily basis to help sellers of Etsy as it has all the information needed. Also, with guru it is very easy and quick to find information. Pros Works wonderfully well with my organisation Cons It can be a bit more colourful so that it is fun to read Review Source PP Pablo P. Teannate Consumer Services Used the software for: Less than 6 months ### "Guru unifies technology and teammates with knowledge" August 12, 2024 5.0 I work for a company that specializes in solving problems regarding multiple events of all kinds. Guru is perfect for finding information regarding concerts, football events, baseball games, you name it! Whenever a customer talks to me about the event they will be attending, I can easily find information about it in Guru. Pros The easy to use interface is intuitive and instantly useful, no longer do you have to wait for specific details to find useful data; Guru integrates only the information that could be useful for us and presents it to you in elegant speed. It has become our go-to website when we are in urgent need of information. Working in customer support may be hard as an infinite list of events are thrown at us when talking with clients, but Guru's intelligent system can provide all the knowledge you need when talking about any event you need to find. Cons Guru does not have much flaws. It's clean interface allows you to find any tool easily. I have always found the information I need in Guru when I need to, so I can't complain about any type of flaws regarding the data I've received so far. If I had to say something I dislike about Guru it would be that sometimes when you have inbox notifications, they do not appear in the general notifications, maybe Guru could benefit from pop-up notifications. Review Source DR Debpriya R. Consultant Information Technology and Services Used the software for: 6-12 months ### "Productive - Knowledgeable" July 18, 2024 4.0 I will say 7/10 It basically used for knowledge and tools. Pros Informative, time-saving. Use for most work, most of the time. Cons Search updates of the new GURU UI isn't bad but I loved the old one. Review Source PT Priyanka T. Support Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Makes our work very efficient." July 10, 2024 5.0 Guru is a really helpful and effective tool for getting all the details for Shopify merchant support. We can easily get information that we have to share with the merchant. Pros The AI search functionality allows us to find the information needed quickly, reducing the time spent searching through documents or asking colleagues for help. Cons While categorization is a strength, it can also be a limitation if not managed properly. Review Source LD Lovely D. Customer Support Specialist Financial Services Used the software for: Less than 6 months ### "TOP TIER IN GURU" August 30, 2024 5.0 Very smooth, no errors, great experience. Pros Knowledge base feathers, very useful for training Cons none so far, everything is going well. good job Review Source DS Dalrick S. Agent Hospitality Used the software for: 1-2 years ### "Guru fair reflection " July 23, 2024 5.0 Pros A knowledge management platform used by businesses to centralize and share information. Cons The free version of Guru has restrictions on the number of users and features, which can be frustrating for smaller teams. Review Source PH Peter H. Tier Two Support Agent Photography Used the software for: 2+ years ### "Guru has revolutionized our customer care abilities!" July 23, 2024 5.0 As a T2 support agent for a growing software company in the volume photography industry, Guru has totally revolutionized our company's knowledge base and bolsters our abilities to provide better, personalized service daily! Pros Guru makes it easy for our global team of support agents to quickly and easily find information to better assist our clients. On the admin side, it's also very easy to compartmentalize info into collections, update existing info, and assign verifier status to qualified agents. Cons Guru has a learning curve for newer support agents that requires a bit of their time to learn and find their confidence with. However, once this initial plateau is crossed over, the process is easy and intuitive. The other gripe I have about Guru is that sometimes the browser extension does not load properly on a page and requires me to log out and back in. Review Source DP Daniel P. Customer Success Manager Hospital & Health Care Used the software for: 6-12 months ### "Ease of use and one source of truth for our company" July 24, 2024 5.0 Overall, my experience with Guru has been extremely positive. It has transformed how we manage and share knowledge within our team. The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup challenges, Guru has become an indispensable tool that I would highly recommend to any team looking to streamline their knowledge management processes effectively. Pros What I liked most about Guru is its intuitive AI-powered search. It's incredibly efficient and accurate, making it a breeze to find relevant information across our extensive knowledge base. The AI-suggested knowledge feature has also been a pleasant surprise, consistently recommending useful content that I wouldn't have discovered otherwise. Integration with tools like Slack has significantly enhanced our team's workflow, seamlessly bringing knowledge sharing into our daily conversations Cons One thing I liked least about Guru initially was the learning curve in setting up permissions and access controls. It took some time to fine-tune these settings to fit our team's specific needs. Additionally, while the interface is clean and functional, it could benefit from more customization options to tailor it further to our preferences. Review Source AM Attila M. Support associate Food & Beverages Used the software for: Less than 6 months ### "A satisfied white collar worker" September 25, 2024 5.0 Seems like a mighty fine tool to act as a company wikipedia. Pros The AI helper is really useful, not only when typing a buzzword but also when tping whole sentences. Cons I haven't find anything that is useless or bloating the whole GUI, which is great when you have to look for something fast. Review Source AR Azizkhon R. Support Associate Consumer Services Used the software for: Less than 6 months ### "The Best for Training and Onboarding of new professionals." July 23, 2024 5.0 Pros What I like most about Guru is its ability to provide quick and easy access to reliable information. Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration. Additionally, the intuitive interface and seamless integration with other tools make it a valuable asset for any organization looking to streamline its knowledge management processes. Cons I dislike Guru is reliance on constant internet connectivity for optimal functionality. This can be problematic in situations with poor or no internet access, limiting the ability to access important information. Additionally, the initial setup and organization of the knowledge base can be time-consuming and require significant effort to ensure everything is categorized and tagged properly. Lastly, while Guru offers many features, some advanced functionalities may require a higher-tier subscription, potentially making it costly for smaller teams or organizations. Reason for choosing Guru Design, AI assistant, Easy Card management and etc Review Source DS Danica S. Advisor Consumer Services Used the software for: Less than 6 months ### "Guru Review" September 17, 2024 5.0 Great experience that it was introduced to me. Pros Guru has a lot to offer especially in making our life easier when it comes to process. Cons So far, I don't see any downside of the Guru as I'm enjoying using it. Review Source RA Ryan A. Customer Advisor Consumer Services Used the software for: Less than 6 months ### "Guru review" September 19, 2024 5.0 Great! Guru is very helpful when solving cases. Pros guru is easy to follow and friendly user Cons sometimes guru is giving multiple results unrelated to the concern Review Source AS Avelino S. customer support Information Technology and Services Used the software for: Less than 6 months ### "review of Guru by Avelino" September 19, 2024 5.0 great experience with the Guru overall is a great experience Pros ease of using the guru card is very helpful Cons the steps and procedures can be improved a lot Review Source DH Diem H. Customer Service Officer Environmental Services Used the software for: 6-12 months ### "I have been using Guru for about 6 months since I started working on the project." July 18, 2024 5.0 A lot of information I can find on Guru without wasting time asking others. Pros All necessary information I need is in Guru. Listed very carefully and detailed. It's like an encyclopedia that can find information in a very short time without having to search like a paper book. Cons It updates continuously every day. I wish some basic and important information remained the same, only some other details changed. Review Source AT Anurag T. Team Leader Consumer Services Used the software for: 2+ years ### ""Guru: An Exceptional Tool for Streamlined Knowledge Management"" July 30, 2024 5.0 Pros I started using Guru a few months ago, primarily to create content that my colleagues use as reference material. It is integrated into our working platform, and I have never needed to contact customer support because it is very user-friendly. The platform offers numerous convenient features, such as creating cards, following authors, and providing feedback on existing cards. Cons The only issue I have with Guru is the limited variety of formatting tools. However, there are a few ways to work around these restrictions. Review Source JK Jonathan K. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "The BEST Knowledge Base management tool your company will ever need." July 19, 2024 5.0 Definitely a smooth experience. It reduces DRASTICALLY the need of escalating a problem, as any superior can simply write any possible outcomes for a specific situation on Guru. If you have a question, ask Guru! Pros Guru is a Google for companies. Everything we need to know about the products, workflow processes, and explanations about a specific company - you can just use Guru. This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to handle a specific workflow, or to be updated about what's going on in the company, any live changes, etc. The tool is complete, it's easy to get implemented in any company. To integrate it in your company is a must if you want to be successful and professional, as it's so easy. Honestly, this is the tool that I use everyday and, even though some new adventurers might think it's not necessary to use it often, I have Guru open at all times - it's just perfect to be a master in your business knowledge, what will set you apart from everyone else. Cons Though it's intuitive, sometimes shared links can be counted as for private use, even though admin didn't set the Guru cards as private. Well, tech issues, nothing new in our Customer Support world. Review Source JRL John Rhamzle L. Customer Support Entertainment Used the software for: Less than 6 months ### "Guru Review" September 18, 2024 5.0 Pros convenient and easy to use to navigate. Cons I suggest adding an option to make the font smaller Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.