# Page 9 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 9 - Reviews of Guru ## Showing most helpful reviews Showing 201-225 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer genetic counseling assistant Biotechnology Used the software for: 2+ years ### "Guru Is Necessary" July 23, 2024 5.0 Very good! I have really enjoyed using Guru and can't imagine my daily work without it. Pros Guru has been so critical for the success of my team. It is easy to use and visually appealing. We have the ability to organize all of our shared information so that anyone can search it and find what they need. Cons The export function can be a little messy, but we don't need to use it often so it is hardly a problem. Review Source MjL Mary jane L. Outbound Sales Agent Telecommunications Used the software for: 6-12 months ### "EXCELLENT INFORMATIONS" September 17, 2024 5.0 So far so good. I always see what I need to find with Guru. The information's are really helpful. Pros The detail by detail for each inquiry are really helpful. Cons None so far. Whenever I use Guru, I always find what I want, and information's are really informative. Review Source JL Jose L. Costumer services. Accounting Used the software for: 6-12 months ### "Guru new politics " August 16, 2024 4.0 Very usefull expecially regarding tickets Pros Information to solved problems at my currently job. Cons too much details that been included while working. Review Source AG Aaron G. Tax Planner Extraordinaire Financial Services Used the software for: 1-2 years ### "Great Spot for Team Knowledge!" July 19, 2024 5.0 Pros Our team has to remember a lot of tax-related facts and concepts, and Guru has helped us tremendously to be able to collect that team knowledge and be able to share it with new team members when they come on board. Because of the shifting sands of tax law, the validation feature provides a process to make sure our information is current. Cons One thing Guru (or I if it's available already) is to better categorize or organize the information we store. We have a lot of it, and sometimes it's hard to see the forest for the trees. Review Source DT Diksha T. Technical support agent Information Technology and Services Used the software for: 1-2 years ### "My Experience with Guru card usage" July 10, 2024 5.0 Guru's capacity to link independent contractors with prospective employers worldwide and provide a variety of tasks across multiple industries is highly valued by its user base. The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features.Like every platform, Guru has its share of issues that could negatively impact the user experience, but it also provides employers and freelancers with useful services. Pros Guru offers a platform that makes it easy to locate independent contractors with a variety of specialties and abilities. Businesses can locate the ideal professional for a given project because to this diversity.Employers have flexibility with the platform's employment methods, which include fixed-price contracts and hourly compensation, depending on their project objectives and financial constraints. Cons Despite being competitive, Guru's fees are still an extra expense that companies and freelancers need to take into account. Particularly freelancers may receive much less than their billed fee after deductions. Even with a rating system in place, there is still room for wide variation in the caliber of work, which may need companies to invest more time in thoroughly screening applicants. Review Source VR Verified Reviewer Advisor Telecommunications Used the software for: 1-2 years ### "Guru Review" August 5, 2024 5.0 Pros It's simple to use and very very objective Cons The new interface, I rather the old one it's more old school and simppler Review Source ST Sam T. Account Executive Human Resources Used the software for: 1-2 years ### "Guru is the tool I have been missing! " July 25, 2024 5.0 My overall experience with Guru has been amazing. The name says it all. This really is the best of the best platform. They are created a system and laid it our perfectly, almost to the point where I can't imagine working anywhere and not having guru. HUGE FAN!!! Pros Guru is a centralized location that has all the information I need. I am able to search very easily and find the answer to the question at hand. There is no more waiting on others to respond to my emails or calls because I have all the information right at my finger tips! I love this tool and use it daily. Cons I don't have really any negatives to say. This platform is easy to use, easy to navigate, easy to read, and really functional. I use this platform everyday in my current job role. Review Source kGR katherine Grace R. team manager Professional Training & Coaching Used the software for: Less than 6 months ### "usage of guru" September 17, 2024 5.0 it is good and easy to use it is a big help Pros it is easy to use and provide related article Cons providing a lot of articles. i will suggest providing the nearest or exact article related with the concerns Review Source SM Shobhna M. Customer support specialist Consumer Services Used the software for: 1-2 years ### "It's a wonderful tool that have all important updates regarding the process. " August 13, 2024 5.0 Pros I like the tool as it consists all the information required to support the customers. Cons There is nothing that I didn't like. However the interface can be bit more attractive. Review Source JB JJ B. Support Specialist Financial Services Used the software for: Less than 6 months ### "Great Product" September 6, 2024 5.0 Fairly new but am easily able to navigate companies' product Pros easy to access companies information and design is simple. Cons Still new to using Guru so no complaint so far! Review Source CB Christine B. Costumer Service Agent Consumer Services Used the software for: Less than 6 months ### "Helpful work Tool" September 13, 2024 5.0 It's honestly been a life saver. At my new role, there's a lot to learn and it helped me a lot. Pros Fast information source, and easy to use. Cons Get rid of outdated information faster. Review Source SM Shriya M. Senior E-commerce Executive Marketing and Advertising Used the software for: 2+ years ### "Guru : An encyclopedia of knowledge" August 2, 2024 5.0 Guru is a useful tool that provides comprehensive resources, explained in an easily understandable manner. Pros It's easy to find resources in the Guru card. Cons Guru can still improve it's User interface as sometimes it feels choppy. Review Source NB Nelson B. Plus Support Specialist Online Media Used the software for: 2+ years ### "A perfect knowledge base for everyone" July 18, 2024 5.0 I would say it is the best knowledge base tool that I've used so far. I've been using the Guru card for almost 7 years now and it makes my work easier. Such a life saver. Pros What I liked about the Guru card was that it was very user-friendly and easy to find the right guru cards. You just have to use the right keywords and the relevant information would be provided. Cons For me, I would suggest to lessen the results and only provide the most accurate and relevant cards. I guess the keywords used for searching was a factor to display non-related information Review Source Prashansa S. Member Support Agent Consumer Electronics Used the software for: 2+ years ### "Great way to learn with Guru!" July 20, 2024 5.0 Guru helps us to pass on all the information from our internal teams. It is just a knowlege platform so that we can help our customers regarding our product. Pros Gives knowlege about my company's product in fun and descriptive way. Cons Nothing as such as it provides all info at one platform Review Source VR Verified Reviewer Advisor Music Used the software for: Less than 6 months ### "More organisation." August 13, 2024 5.0 Pros We realise that they're changing the guru, which means we're being listened to. Cons One of the things that bothers me about snowmobiling for the Guru is the lack of organisation. It could have tabs, with separate topics on each issue. This would make searching much easier. And some cards are incomplete. Review Source AM Avelino M. Enforcement specialist Arts and Crafts Used the software for: 1-2 years ### "guru makes knowledge management easy and accesible" July 25, 2024 5.0 Awesome, I love having everything at hand and to be able to back my decision based on information Pros Easy to use, to update and search, has Chrome extension. and is easy to integrate to other software Cons You have to directly contact the \[sensitive content hidden\] of the card to know if it's updated or not Review Source AD Andrea D. Product Owner Computer Software Used the software for: 1-2 years ### "User-friendly, sleek software for knowledge base" August 23, 2024 5.0 Very good - good user interface, really works well Pros Easy knowledge sharing, ensures consistent training Cons Difficult to move folders between collections, hard to find drafts Review Source AI Aziz I. Support associate Consumer Services Used the software for: Less than 6 months ### "A tool for creating simple and clear guidelines for new employees " July 30, 2024 5.0 Overall, I really enjoy using this tool as it makes my job much easier. I can quickly access specific information I need using AI assistant and other great features of it. Pros Guru has very simple and clear interface which makes it easier for any new user of this platform to understand all its functions. Also, it has several good features including AI assistant which helps to find any information by typing a few words instead of full name of the searched data. Cons I would like to have more customization features like different themes. It makes it more comfortable for the user if he can customize it using his own style by choosing or maybe creating his own themes using customization tools. Review Source KAL Kier Alvin L. Team Manager Real Estate Used the software for: Less than 6 months ### "not new user friendly." September 18, 2024 4.0 somewhat good, but it needs improvement Pros Notification feature that we can bookmark Cons it's not new user friendly, for me it should have a step by step Review Source AS Ankur S. Support Associate Consumer Services Used the software for: 2+ years ### "Encyclopedia of knowledge base : Guru " August 3, 2024 5.0 Overall I'm satisfied with Guru, as it has helped m Pros It's easy to find resources in the Guru. Cons Sometimes Guru card feels choppy to use. Review Source VR Verified Reviewer Trading Support Engineer Financial Services Used the software for: 1-2 years ### "Guru makes the sharing of knowledge easy" July 17, 2024 5.0 Pros Guru makes the onboarding process seamless and lets us share critical information company wide seamlessly. Cons I believe the internal search functionality could be a tad better to help find information easier. Review Source GT Geleene T. Teammate Consumer Services Used the software for: 1-2 years ### "Guru My Hero" July 18, 2024 5.0 Pros Guru assists me in addressing every concern I have with merchants, even the particularly challenging ones. Not only am I gaining new knowledge and information, but Guru is also helping me improve my communication skills and find better resolutions for my merchant interactions. Cons my feedback to Guru is that when you search for related topics, it provides a comprehensive list of all topics, making it difficult to identify the most relevant Guru closest to the specific concern. Review Source AB Adam B. Quality Control and Admin Leisure, Travel & Tourism Used the software for: 1-2 years ### "Adam Batino's Review" July 19, 2024 5.0 I love it. I think it is awesome. More power to Guru! Pros The best KB tool I have encountered since I started working remotely. Cons I wish there is a better output of statistical report e.g. who's pulling up a certain Guru card the most, who's has not read the Guru card after the update, etc. Review Source LJP Lovely Jane P. Subject Matter Expert Outsourcing/Offshoring Used the software for: 1-2 years ### "Ease of use, All in one!" July 19, 2024 5.0 I like, and love as well that every time I use Guru, for almost every day of my work life, it gives all the ease of access that I need for the articles our organization needs. It helps us deliver the right resolution to our customers every day, thanks to Guru that we can access easily. Pros I like that even if I just search for a keyword, it gives all the suggested articles that might relate to that keyword. Cons None, so far. But I do want the "Ask a question" feature be back since it somehow useful though there are times that the article attached to it is not the article I'm searching. Review Source FB Fredrik B. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Awesome and intuitive product that save me loads of time, and make me quickly find information I'm looking for!" June 28, 2024 5.0 Great and I recommend everyone to use it if you want to store, share and easily structure and find information in the cloud. Saves loads of time and its easy to use. Pros Its super intuative and easy to understand for even a non-tech savy person like myself. I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for all employees. Cons Bo be honest nothing currently. The system is delviering what it is suppose to do in a great way. More integrations to specific CRM tools to share articles directly from Guru to an external customer/individual. 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