# Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Guru Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Reliable customer assistance tool 99% positive reviews out of 77 Most reviewers indicate customer support benefits from quick access to accurate information, enabling prompt client resolutions. Emy S Customer Support Specialist, 1,001 - 5,000 employees. "The instant access to accurate information ensures we can provide timely and precise support to our customers." Occasional technical disruptions 61% negative reviews out of 36 Some users report bugs and issues cause minor interruptions, including crashes, confusing layouts, and inconsistent formatting. Anurag T Team Leader, 501 - 1,000 employees. "The only issue I have with Guru is the limited variety of formatting tools." Centralized team knowledge sharing 98% positive reviews out of 46 Most users comment information sharing is seamless, allowing teams to easily distribute, update, and access resources. adrian M Customer Service, 1,001 - 5,000 employees. "It made accessing and sharing information effortless, saving us time and ensuring everyone had the latest insights at their fingertips." Essential for daily workflows 100% positive reviews out of 20 Most users report daily use streamlines tasks, boosts productivity, and becomes indispensable in work routines. Pierce O Technical Support Specialiast, 1,001 - 5,000 employees. "Guru makes my working life much easier for my daily tasks enabling to serve clients better" ## Showing most helpful reviews Showing 1-25 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dana G. Director, Support and Partner Training Aviation & Aerospace Used the software for: 2+ years ### "Guru = Our Trusted Source" July 17, 2024 5.0 I'd buy Guru again if I were starting an internal knowlkedge base all over again. In a heartbeat. Pros Guru is our support and success team’s Internal Knowledge Base (or ‘IKB’ for short). This tool replaces Notion as our internal support process and how-to Wiki for our team and serves as a trusted source for the support team’s centralized collective knowledge. The adoption of the tool and its extensibility were critical to us, and thus far, we're pleased. Another pro: Ease of implementation and use - It can't be stressed enough how easy this was to configure and deploy. Cons I'd really like to see a more robust bidirectional integration with Notion, similar to how well Guru works with Zendesk's Help Center. We'd like to have discrete cards that pull in Notion pages and stay in sync with those pages. That said, Guru does allow for bulk import of Notion content. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Guru It aligned better with our mission and was far easier to implement and use. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/)[Notion](https://www.capterra.com/p/186596/Notion/) Superior search and verification workflows. Ease of adoption. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Easy-to-use, quick to adopt." July 22, 2025 5.0 Guru is the best company wiki I've gotten the opportunity to use. It's a great all-in-one tool allowing teams to collaborate across departments easily. The collections/foldering system has allowed us to develop much clear content hierarchy. Pros Really clear organizational structure. Verification allows an easy way to check information validity and recency. Cons Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) Coda lacked a robust suite of features to support company-wide knowledge. Review Source AT Anthony T. Director, Data Engineering Pharmaceuticals Used the software for: 6-12 months ### "Editing Experience Needs Significant Improvement" August 11, 2021 3.0 Pros Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly. Cons The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge. Reason for choosing Guru See section about things I liked most. Review Source NC Ness C. Senior Manager, GTM Enablement Marketing and Advertising Used the software for: 1-2 years ### "Guru is an amazing tool for all enablement support" July 14, 2025 5.0 Guru has really supported me in my role of enablement with the team. Helping me to crete precise content and have a user request for the guru card at a time when its needed in their enablement search. Pros The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out. Cons If I had to name one it would be the manual adding of people to a collection, it would be great if everyone was added so they can be collaborators. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Cost-effective, AI features, use of integrations, content contributors, and ease of search and UX features (Guru card appears in all webpages as support cards). Review Source NS Nuno S. Process Improvement and Data analyst Retail Used the software for: 2+ years ### "Enhancing Productivity a Powerful, User Centric Platform" July 15, 2025 5.0 Guru has been positive, very efficient, user friendly with an intuitive interface and valuable to help a company streamline processes. Pros The usage of cards for training Purposes, processes streamline and the Guru triggers and the standardization of Cards Templates for consistency. Cons The inability to advise all the members automatically, when we create a new card. This delays the implementation of processes and training structure Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Complex Maintenance, It's not Intuitive, difficult to learn, how to deal with SharePoint , Microsoft apps and power automation Review Source VR Verified Reviewer Team Lead, CSM Computer Software Used the software for: 2+ years ### "Easy to use! " March 20, 2025 5.0 I'm a user who isn't involved with the administration of Guru, I just use it as part of my day-to-day work, and I find it very easy to use. It's intuitively designed and simple to find the information I need. Pros We use Guru as an internal knowledge base - anything from product guides and process outlines to company policies and team announcements. It's very easy to organize and update, and the "verify feature" helps us see what is up-to-date. I especially like how Guru incorporates AI - the AI search capabilities make it really easy to find the information I need. Cons I like the fact that Guru integrates with Slack. When someone asks a question in Slack, Guru will respond with a suggested answer. However, the answer provided by Guru isn't always correct. It does better with straightforward questions (ie, "what days are company holidays?") than with more complicated product questions. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Our engineers used (and still use) Confluence extensively, but it did not have engagement outside of engineering. We needed something that everyone could use. Review Source VR Verified Reviewer Support Knowledge Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Guru is great for support teams" April 11, 2025 5.0 It's a game changer! Especially for our support team to document scenarios and have knowledge accessible. Pros Love using the Chrome extension so I can find content in Guru without leaving my main task page. Cons It can sometimes be hard to find the thing I'm looking for. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Confluence was a bit clunky for our team's needs. The Guru Chrome extension is a real selling point. Review Source sR senya R. Sr. Director Computer Software Used the software for: 1-2 years ### "Ease of use, custmer support!!!" November 13, 2025 5.0 I love it. From the start: evaluating it, learning, doing implementation, training and using this product. Support is good as well. Pros Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good. Cons Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Guru ease of use, functionality, stability, customer support Review Source JH Joe H. Founder Hospitality Used the software for: 2+ years ### "Excellent, Intuitive, Knowledge Management" April 20, 2025 5.0 Pros It's sooo user friendly and full of super useful features that really help with governing your knowledge and instance. Anytime I wanted for a feature/functionality, it was being built before I could give the feedback! Cons The commenting feature. You weren't able to comment back and forth, JUST to the verifier... But they may have changed that recently. Alternatives considered [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing Guru The chrome extension was a compelling way to use a knowledge base, and it was sooo intuitive. Review Source VR Verified Reviewer Customer Care Leisure, Travel & Tourism Used the software for: 2+ years ### "Key Insights of Guru" September 14, 2024 5.0 Guru guides me through company processes and boosts my work efficiency with relevant information. Pros Guru is very hepful for reviewing processes, helping us retain knowledge and stay updated with procedures. Cons Guru's topic search needs improvement, as it sometimes suggests unrelated articles. Overall, it is clear and concise on processes. Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) The previous platform was hard to navigate and find articles. Some processes used complex terminology that could be simplified. Review Source HNA Hannah Nicole A. Customer Care Telecommunications Used the software for: 1-2 years ### "A Smart, Seamless Solution for Team Knowledge Sharing" July 20, 2025 5.0 Overall, my experience with Guru was positive—it made accessing and sharing internal knowledge fast and intuitive. The verification system gave me confidence that the information I was using was up-to-date, and the browser extension kept everything easily accessible without disrupting my workflow. While it took some effort to get team-wide adoption, once in place, it significantly improved knowledge consistency and onboarding. Pros What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost. Cons What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams. Review Source LM Lucas M. Assistant Project Manager Music Used the software for: 1-2 years ### "Overall Guru Experience" July 14, 2025 5.0 Overall, my experience with Guru has been very positive. It has been extremely helpful over the years, especially with features like saving cards in folders, which makes it easy to find commonly used information. Guru helps me avoid mistakes and is a reliable resource to consult whenever I have questions. I also appreciate that it’s always kept up to date with the correct workflows. Pros Guru is a simple and reliable resource where I can quickly find the right workflows and confirm that I’m following the correct guidelines. It helps me understand my tasks and reduces the chance of making mistakes. Cons Sometimes, it takes a bit longer for a card to load, which can slow down my response and make my work more challenging. However, I’ve noticed that this issue is being addressed, which shows progress and that our feedback is reaching the right team. Review Source Fernanda M. Social Media CS Advisor Consumer Services Used the software for: 2+ years ### "Employee Guru overview" July 16, 2025 5.0 Pros AI-driven, context-aware search integrated into tools like Slack, Chrome, Salesforce, and Teams. Instead of relying on keyword matches, it understands the intent and delivers relevant, accurate answers within your workflow. Cons The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality Review Source NR NaStacú R. CEO Consumer Services Used the software for: 1-2 years ### "Guru is amazing!!!" July 10, 2025 5.0 I loved the program, and I had no issues. It was a good, easy-to-use program for me, and I have no complaints. Pros I used Guru with a previous client to assist their customers with online orders. For me, Guru has been visually appealing, making tasks easier to manage. It is very user-friendly and easy to navigate. Cons There was nothing in particular that I disliked about the program, as it was a pleasant experience for me, to put it mildly. Review Source VR Verified Reviewer Technical Support Specialist Computer Software Used the software for: 2+ years ### "Great internal company resource keeper" January 22, 2025 5.0 Overall Guru has been a great resource in our team, and even as an experienced team member I use it all the time. Pros I love being able to share company knowledge across our teams, and ensure that knowledge is kept up to date and accurate. Cons There's no Safari extension. I'm not a fan of Chrome. It's not the end of the world though. Review Source SN Sarah N. Marketing Events Manager Education Management Used the software for: 1-2 years ### "10/10 Guru Use!" September 8, 2025 5.0 10/10 experience! It was so easy to learn, set-up, implement, and keep up-to-date. Overall, it's been a life-changing tool for me. Pros Adaptability! My team and I are able to use the platform for entirely different needs but still house all of our information together. It's incredible. Cons Tech bugs are always an issue with me. I constantly have a running list of tech fixes that need to be improved upon. Review Source JS Joao S. Customer Service Representative Information Technology and Services Used the software for: 1-2 years ### "Centralized Information Platform Simplifies Access to Guidelines and Streamlines Updates" September 6, 2025 5.0 Overall Guru Is a great asset for any company, It makes access to guideline information easier, to find the needed information Is also easier. Pros What I liked most Is that Guru helps streamline the guidelines information, It makes access to the needed information much more easy. Cons It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail. Review Source DF Daniel F. Support Advisor Information Technology and Services Used the software for: Less than 6 months ### "An amazingly whole tool" April 29, 2025 5.0 Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better understand the card I'm currently reading, and it's AI tool its really useful when you need to give them cases. Pros It's a really versatile tool that can help manage a huge library of documents and organize in a more comfortable and easy to access way. Thanks to this ease of use it's a tool that can help huge corporations be more agile with new team member and allow older ones to find anything they need quickly and discard anything they don't easily. Cons It can be a handful sometimes, specially when you need to quickly search something, and it leads you to places that are related but aren't exacly what you need. So a lot of reading its needed when some items could be summarized better. Review Source LL Lamarr L. Customer Success Manager Computer Software Used the software for: 1-2 years ### "A Go-To Knowledge Tool That Actually Works at Scale" June 5, 2025 5.0 Guru has become a core part of our daily workflow. It’s helped us ramp new team members faster, reduce repeat questions, and keep our messaging consistent across teams. It’s not just a knowledge base — it’s a tool that supports scale without adding chaos. Once you set it up right, it’s hard to imagine working without it. Pros The browser extension is a game changer, it lets us grab trusted answers without leaving the tools we’re already working in. Search is fast and accurate, and the verification workflows make sure content stays up to date. It’s made our CS and Support teams more efficient and aligned. Cons If you don’t keep it clean, things can get cluttered fast. It takes some discipline to assign card owners and regularly verify content. Without that structure, the value drops off. Review Source BS Brenda S. Customer Support Music Used the software for: 6-12 months ### "Practical, intuitive, and complete" September 6, 2025 5.0 It helps me clearly handle any problem I face with customer support, making the process simple and stress-free Pros It’s very practical, intuitive, and complete. It helps with everything from basic tasks to more complex ones Cons At times, the system feels a little heavy and may take some extra time to fully load, but it is manageble. Review Source DL Daniel L. Customer Support Consumer Services Used the software for: 2+ years ### "It's a great source material app for consulting" January 14, 2025 5.0 I've been working with GURU for the last 3 years or more. It has been a helpful source knoledge materials. You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient. Pros \- It's easy to find the cards - Easy to managem them - Easy to operate Cons Maybe more personalization because it has no way to give your own touch to the experience. But that's just me. Eveyrhting I need is there so I don't have no critics regarding this. Review Source EAE Eunese Anne E. Team Leader Airlines/Aviation Used the software for: 1-2 years ### "Guru Knows!" November 25, 2024 5.0 Using Guru helps a lot to me most of the time as it is the one who provides knowledge in all the keywords that I am looking for. It is easy to use and provides real time answers. Pros What I like most about Guru, it gives me specific answers to the things that I am looking for. It is concise and provide easy way to guide you in all possible actions and resolutions. Cons What I like least about Guru, sometimes it is confusing as is it gives wider options for your actions and resolutions. Review Source KS Kijana S. Sales and member engagement Hospital & Health Care Used the software for: Less than 6 months ### "Great stuff with Guru" June 6, 2025 5.0 It's been helpful for the job that we do. We work in healthcare, so I feel like we are always referring to a lot of health issues, insurance or payment questions . Pros Easy to access, wide base of knowledge and information. Lots of results and information on every topic. Cons It is kind of a lot, so there are some answers I feel like are repeated, or when you search and you just want a basic answer, there are a lot of results to skim through. Other than that it's great and easy to use. Review Source JRT Juan Ramon T. Customer Care Support Airlines/Aviation Used the software for: 1-2 years ### "My experience using GURU" November 30, 2024 5.0 It was a great experience using Guru. Work becomes easier with this book-like function and you can also ask Guru what you're looking for just like an AI. Pros Ask Guru! That feature is the one I liked the most as it is now much easier to search for necessary information. You just need to ask and Guru will now answer it in specified information. Cons The search function. Sometimes the cards that were showing are not applicable. Review Source MR Mubtasim R. Senior Specialist, Developer Support Computer Software Used the software for: Less than 6 months ### "Great app for knowledge management and content review." June 10, 2025 5.0 Great way to learn content relevant to my discipline. Provides quick access to card edits, setting up reviews for cards and creating favourite card lists. The search engine also always seems to turn what I am looking. Pros Provides convenient method to leave comments about content. Provides way to track analytics on cards including views and favourites as well! Cons Can be a bit confusing to initially find what you are looking for, the nav could be better. Could provide a dark mode. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.