# Page 14 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 25th, 2026 # Page 14 - Reviews of Guru ## Showing most helpful reviews Showing 326-350 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Che S. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Highly recommended knowledge platform!" May 30, 2024 5.0 GURU has a dedicated article for each concern that I handle, and it really helps me resolving the issues correctly and in a timely manner. I can easily follow the steps to fully assist our customers in each problem that I get. Pros Using GURU is so much easy and very helpful with my work as a customer support agent. Our company implements to use GURU in every ticket that we handle so I use it all the time. For me, GURU help icon feature is so convenient to use in checking new release notes (Resource Center). Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle. Cons The only improvement that I can think about is that when I'm searching on the search bar using keywords, it also suggest not so related articles that I'm looking for. Review Source AS Andro S. Claims Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru's Expertise is Unmatched" May 30, 2024 5.0 I've found Guru to be extremely accessible and easy to use, making it a valuable resource for me in my daily work as a Claims Associate. Pros Guru stands out from other knowledge bases I've used due to its user-friendly interface and systematic categorization. The information is easy to locate and understand, making it a valuable resource for me. Cons Some of our processes are not yet documented in this knowledge base. I'm hoping to fill this gap in the future and provide more comprehensive information for our customers. Review Source ZK Zoe K. Account Executive Computer Software Used the software for: 1-2 years ### "Can't imagine life without it" June 13, 2024 5.0 Very positive. Really can't imagine doing my job without it Pros The AI search tool that looks through Slack as well as Guru to help me answer questions Cons Really don't dislike anything - at times our Guru can feel a bit messy but the search engine is really great and I always find what i need Review Source FRV Facundo Rodrigo V. Ejecutivo de atencion Banking Used the software for: Less than 6 months ### "Recomendable" July 23, 2024 5.0 Pros Guru es super intuitivo y recomendable. Es muy personalizable Cons La posibilidad de personalizar tarjetas y su agil respuesta Review Source AA Amanda A. Onboarching coach Hospitality Used the software for: Less than 6 months ### "Cannot live without Guru!" July 19, 2024 5.0 Pros Its easy to use, fast, a complete tool, Cons I like everything, maybe I would add a sharing option Review Source JA Jayson A. Design Associate Graphic Design Used the software for: 2+ years ### "The most integrated knowledge-base platform I've ever used." June 4, 2024 5.0 Pros The ease of having the topics I need to fulfill my duties with orders and graphic design knowledge. Cons The search page where there are still topics that are not related to what I searched for. Review Source VR Verified Reviewer Sr. Sales Enablement Lead Marketing and Advertising Used the software for: 2+ years ### "Great Knowledge Management Platform" May 29, 2024 4.0 Pros The new AI features in Guru are great. I love that it integrates with Slack and meet our users where they are. Cons Guru is not great. for managing documents. The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine. Review Source ES Emy S. Customer Support Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "My Experience with Guru" May 31, 2024 5.0 Guru is incredibly user-friendly. The interface is intuitive, which makes the onboarding process smooth for our entire team. The seamless integration with our existing tools has been a significant advantage, allowing us to quickly access information without disrupting our workflow. Pros Guru makes it incredibly easy for our team to access and share knowledge. The instant access to accurate information ensures we can provide timely and precise support to our customers. Cons While Guru offered many benefits, there were a few areas where we felt there could be improvements. There were rare instances of sync issues where updates made in Guru did not immediately reflect in integrated platforms. This was not a frequent problem, but it did cause some minor disruptions. Review Source MJ Megan J. manager Consumer Services Used the software for: 2+ years ### "Guru is great" June 11, 2024 5.0 Pros Its super easy and helpful to use! Great for our team! Cons I don't have a negative thing to say about Guru! Review Source SS Sai S. TSR Consumer Services Used the software for: 2+ years ### "Awesome Guru" June 18, 2024 5.0 Great experience and will recommend it to friends and colleagues. Pros Information that helped me assist my customers. Cons None so far as Guru always helps me resolve my customer's issues. Review Source VV Vina V. Clinical Operations Specialist Health, Wellness and Fitness Used the software for: 1-2 years ### "Very good knowledge base" July 5, 2024 5.0 Ease of use, searchable, contributable. If I ever have a question about something, I always check Guru. Pros If I have a question, I always check Guru. Cons I don't have any issues with Guru that would prevent me from using it. Review Source MR Marian R. Customer Service Representative Design Used the software for: 1-2 years ### "My opinion about Guru. " June 2, 2024 5.0 Pros With Guru, teams can ensure consistency in the information provided to customers across various interactions. By centralizing knowledge and best practices within Guru, all team members have access to the same accurate and up-to-date information, promoting uniformity in service delivery and maintaining high standards of quality. Cons While Guru offers a user-friendly interface, there's always room for improvement. Simplifying navigation, enhancing search functionalities, and providing customizable dashboards could make it even easier for users to access and utilize information efficiently. Review Source RM Rafael M. Anti-money laundering investigator Banking Used the software for: 2+ years ### "Overall all, positive experience" May 8, 2024 4.0 Pros Guru prioritises the domain I work in, and their algorithm gives me results focused on my domain first. Depending on search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time saving exercise. Cons After multiple results pops up for the same keyword, I try to open a Guru Card that I think could be relevant. I try to filter the result by using CTRL + F, but the card functions as a pop up, so the machine still consider all the keywords on the Guru cards that I have not yet selected, meaning I can't always use CTRL + F to speed up the process of finding what I want Switched from [Notion](https://www.capterra.com/p/186596/Notion/) We have access to how many people are reading each card, along with being able to offer feedback to the owner/deviser of a card if the knowledge there is outdated, or if a few lines of information would add to the overall context. The data we are able to extract from that helps us into understanding potential gaps and where we could do better. Review Source CY Connor Y. Success Community Manager Hospital & Health Care Used the software for: Less than 6 months ### "Easy to access and update company knowledge" July 19, 2024 5.0 Pros It's super easy to use and update company-wide information and knowledge. The Chrome extension makes our knowledge base accessible at the tips of my fingers. Cons I don't love using the navigation bar. The search bar is much easier to use. Review Source VR Verified Reviewer People Operations Manager Law Practice Used the software for: 6-12 months ### "Best knowledge-sharing platform" June 17, 2024 5.0 Pros The platform is intuitive for users. Employees can easily create and share information, showing when it was last verified as being accurate and by whom. Cons It's not quite as intuitive from the admin side, but it's still not bad. Review Source CB Cheska B. Customer Service Consumer Services Used the software for: 2+ years ### "Guru: A reliable and user-friendly Knowledge base" June 2, 2024 5.0 My overall experience with Guru was smooth from searching to time management, it’s so wonderful to be a partner in work. Pros I like Guru than our previous tools because it’s user friendly. Very convenient to use and can be personalized. Cons I just don’t like is when it automatically log out. Review Source MAD Michelle Ann D. Team Leader Consumer Services Used the software for: 1-2 years ### "Daily Dose of Guru" June 3, 2024 5.0 The utilization of a knowledge base not only ensures the preservation and sharing of valuable internal knowledge, including employee best practices, but also facilitates enhanced employee training, fosters greater team consistency, and particularly supports the seamless integration of remote work practices. Pros Easy to access and convenient for anyone looking to find information quickly Cons No mobile app for users on the go, Users should be able to have access to Guru using their mobile app Review Source HB Hanz B. Specialist Consumer Services Used the software for: 1-2 years ### "Guru Review" June 4, 2024 5.0 Pros It is easy to navigate and their "Ask question" feature narrows down your query since it provides a reference for you to check the information further. Cons Sometimes, the answer it provides is not relevant to the question you ask. Review Source PS Precious S. Technical Support Outsourcing/Offshoring Used the software for: 2+ years ### "Guru review" May 31, 2024 5.0 I love using Guru, it ease my work when I need information that I didn't know. Pros Helpful in work, can easily find what you need help with Cons Maybe too much wordings but still helful Review Source DB Devon B. Manager Consumer Services Used the software for: 1-2 years ### "Knowledge Management Made Easy" June 24, 2024 5.0 Pros Guru makes it easy to store knowledge for all employees to view while also helping to ensure that knowledge is kept up to date. Cons Less Microsoft functionality when compared to Google features. Review Source WR Wildred R. Trainer Consumer Services Used the software for: 1-2 years ### "I love using Guru it makes it easy for me." April 30, 2024 5.0 I love that Guru is a straightforward app to use, it's effortless to navigate, and you can access it easily. Pros \- Organization ( every article is very organized and makes sense throughout the reading process) -If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles. -It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective. -It has asked Guru, which works really well when you remember the name of the article. -the display of the app is user-friendly and makes it easy to understand. -You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates. - you can share the Guru link easily Cons When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a feature where it still shows you the name of the article showing it was deleted. Review Source CB Connor B. Marketing Strategist Marketing and Advertising Used the software for: Less than 6 months ### "Guru is epic" August 7, 2024 5.0 Pros Guru always gives me the answers I want easily and efficiently. I recommend this to anyone Cons The product can slow down at points but it's mostly amazing Review Source KG Katherine G. Quality Assurance Information Technology and Services Used the software for: 1-2 years ### "Guru Card the most useful tool for a work team" May 16, 2024 5.0 Pros The ease of collaborating as a team to create knowledge resources and internal instructions. Cons There's nothing I like the least about Guru. Review Source MK Marie K. CSM Medical Practice Used the software for: 6-12 months ### "Decent Software" July 19, 2024 4.0 Pros I like that our team can upload all of our trainings and documents into one central place, and if you own the uploads it is easy to link them to other people Cons The search function can be very, very wonky and take time to sort through the things you actually want vs the things that are not relevant. Review Source mJB mario Jr B. customer support Telecommunications Used the software for: Less than 6 months ### "information of guru" June 4, 2024 4.0 Guru is a knowledge management platform designed to help teams and organizations capture, organize, and share information effectively. Here’s an overview of its key features and the general user experience with Guru: Pros easy to use and can be share easily to co worker and easy to understand Cons the updates some times are delayed but can be Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.