# Page 15 | Guru Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Guru the right Knowledge Management solution for you? Explore 639 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/224830/Guru/reviews --- Guru 4.8 (639) [View alternatives](https://www.capterra.com/p/224830/Guru/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 15 - Reviews of Guru ## Showing most helpful reviews Showing 351-375 of 639 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jeremy J. Travel Consultant Leisure, Travel & Tourism Used the software for: 6-12 months ### "The platform that simplifies our work." December 15, 2023 5.0 I have positive overall experience with GURU. For me this platform really helps me with my task as a travel consultant. I need to follow guidelines and policies for every concern of our clients. Guru smoothly provide those information. Pros What I like most in Guru is very easy to use and very user-friendly. I just search keyword of the travel policy or process that I need to know then it will generate the related articles promptly. This tool really helps me as guide to my everyday task to make sure that I followed every step of the process as a customer service representatve Cons The update on the information cards, so sometime the information are not update. Review Source KS Kendall S. Effectiveness Program Lead Insurance Used the software for: 6-12 months ### "High Ease - Low Effort" January 11, 2023 5.0 We have loved Guru. The testing and onboarding experience were wonderful. It hasn't stopped there. We get constant support from our account manager and the product specialist. Pros Ease of building and maintaining content, verification feature, commenting feature, analytics and the product support. Cons I wish there was more customization on the branding side along with customization on fonts/colors. Small things but will make a huge difference as they work to bring these features. Review Source Response from Guru August 15, 2023 Hi Kendall, Thanks for the review! We now have branding customization available, including but not limited to changing the team logo, custom colors, custom fonts, and more. Thank you for the feedback! NJA Nelson Jr A. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "One-Stop Informative Tool about Policy" December 21, 2023 5.0 My overall experience while using Guru is excellent. It really easy user-friendly, easy to navigate and details are organize. Pros The most that I like about Guru is that it's easy to navigate and user-friendly. Even though I type the few keywords then it shows the information that I need. Just scroll a little bit if you can't find at the top. Cons What I do not like in Guru sometimes was it loads tremendously. But I guess due to my internet connection. Review Source PE Princess E. Customer Operations Adviser Banking Used the software for: 6-12 months ### "Pros and Cons of My Guru Experience." April 10, 2024 5.0 Its been amazing and easy to use, been able to retain a lot of information because of the way guru has organised and put information in order, to easy spot out and use, top notch. Pros the ease to copying and pasting any information, sharing to other. the ease of access all you need with only typing the words and bring up all cards of information to select from. the ability to add items to favourite in other to spot out quickly Cons the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly. Review Source JB Jonathan B. Sr. Director, Customer Experience Health, Wellness and Fitness Used the software for: Less than 6 months ### "An overall great way to organize information as one single source of truth!" November 22, 2023 5.0 Overall we are very happy with the platform and features. It has really helped us align and eliminate conflicting information. Pros It's easy to create, easy to upload and easy to organize information in a useful and productive way. The AI search is also really useful for getting answers quick, as is using AI to help you create net new content. Cons The recommended cards on the dashboard aren't particularly useful for me, but overall there's really nothing to dislike. Alternatives considered [Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Guru The UI and ease of use. Guru is definitely more intuitive and easy to use. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) It's too hard to organize and make public in Google drive. Stuff gets lost all the time. Review Source MS Mankirat S. Chat Support Advisor Outsourcing/Offshoring Used the software for: 1-2 years ### "Very Useful" June 12, 2024 5.0 Very good. Would recommend to my friends working in other companies. Pros Guru is very easy to use, it has an extension so can be accessed from any tab. The AI search query is very useful. Cons AI search query needs a little improvement. Review Source Sanmeet Singh S. Manager Learning & Quality Telecommunications Used the software for: 2+ years ### "The Best KMS out there." September 28, 2023 5.0 AWESOME is the only word I can use to describe the experience with GURU, it could've been perfect if we still had Light users. Pros 1) Ease of Making knowledge cards2) Users can ask questions for topics where the knowledge isn't available3) Verification of the knowledge cards in a timely manner and on preset intervals. Cons The discontinuing of the Light users as we had the perfect use case for these users and now paying a full value for the entire org is not viable. Alternatives considered [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[Slab](https://www.capterra.com/p/184289/Slab/)[Confluence](https://www.capterra.com/p/136446/Confluence/) Reason for choosing Guru It fit right into our plan of things and how we envisioned Knowledge Management Review Source MV Madhavi V. Player Support Computer Games Used the software for: 6-12 months ### "Troubleshooting support guidance " March 20, 2024 5.0 Very helpful while supporting to players Pros In game Troubleshooting Steps for resolution Cons In Guru no steps are provided how to investigate lost vehicle queries Review Source LH Lucien H. VP - Go to market Information Technology and Services Used the software for: Less than 6 months ### "Guru is a critical tool to become our organisational brain " March 19, 2024 5.0 Arguably one of the highest leverage tools we've ever brought into our company. Within two weeks, we had over 500 cards of information being viewed by over 50% of the company. This tool is a scaling solution that will power almost everything else when it comes to internal strategy and cultural alignment. Pros \- Integration into slack is unbeatable and unlike any other in the market - Browser extension is fantastic and easy to use - Search is powerful - Roadmap is strong with exciting things coming in the pipeline - Bring able to ask questions in slack - Ease of use - Ease of implementation - Implementation docs were amongst the best I've seen Cons \- A lot of work to do on the analytics side to enhance this capability - Formatting power in docs is limited when compared to something like Notion - Sometimes little performance issues with large amounts of information Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Guru Guru is purpose built for knowledge and doesn't try to market itself as anything else. Their relentless vision on building the best knowledge base became clear assessing other tools. Review Source RJM Raymar Jun M. E-Commerce Support Advisor Online Media Used the software for: 6-12 months ### "Guru: A powerful Knowledgebase tool" April 4, 2024 5.0 Pros The ability to set different permission levels for team members based on their roles helps maintain a structured and secure environment for document management. Overall, this feature enhances collaboration while safeguarding sensitive information within the platform. Cons I wish it was more personalize and maleable to users. Review Source WA Willensky A. Senior Technical Analyst Computer Software Used the software for: 1-2 years ### "User feedback." October 2, 2023 4.0 I like using GURU overall. Pros It's great to have a platform that is central and everyone can see and use the same information. This help keep our processes uniform. Cons Sometimes get hard to find specific cards. Not sure if it's due to the tags that are being used for search. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Much more user friendly to use GURU. Review Source TW Tuesday W. Senior Account Executive Computer Software Used the software for: 1-2 years ### "Great functionality but wish my team were more diligent about updating cards" June 11, 2024 5.0 Lays out step-by-step instructions on complicated processes and directs me to proper points of contact depending on situation Pros The search capabilities in Guru are great (unlike something like Outlook, for example). The "Users who viewed this card also viewed:" is incredibly helpful. I really like the clickable table of contents on the left-hand side of cards. Cons The only downside is that my company isn't great at staying on top of / updating cards. Would be great if Guru would notify card owners "it's been X years since this card has been updated" to prompt them to review and update. Alternatively, if there was an option for users to "flag" a card and notify the card owner that way. Review Source aM argel M. call center agent Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Very recommended Tool" October 17, 2023 5.0 Since Guru is easy to access, we can provide the accurate answer to our costumer's inquiry or problem. Guru serves as our knowledge based specially on what process should we need to do. Pros Guru is easy to access, easy to use and it gives accurate answer. I highly recommend Guru to be a knowledge based Cons Guru is very important in our daily work since it gives accurate answer to our questions and process about our daily work Review Source TB Tricia B. Contact Center Director Retail Used the software for: 1-2 years ### "Great cloud-based knowledge management solution." May 21, 2024 5.0 GREAT! We are very happy customers with this partner. Pros Slack integration, affordability, great support staff. Cons I really do not have anything that we are unhappy about. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Verint Knowledge Management](https://www.capterra.com/p/229388/Verint-Knowledge-Management/) Reason for choosing Guru Functionality, free trial , ease of use & price! Review Source TR Thea R. Travel Account Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "An honest review of the Guru as a Knowledge Base " November 7, 2022 5.0 Pros The overall performance of this platform is magnificent. The graphics are engaging, the appearance is well thought of and the proper emphasis on important tabs is a big help. One feature that I admire the most is the cards, since being in the CSR industry for over 4 years already you dont get to see an overview for the articles you want to refer to. It's like having a preface on a book. You can also add the most useful articles on your home page which is a huge plus on convenience. Cons One small improvement I hope was present is that the links for the articles can be viewed on the same home page. I hope that you can maximize scrolling through the same page without having to open on a new tab because that's pretty confusing especially once you're in the middle of a call. Review Source DB Devon B. Manager Consumer Services Used the software for: 1-2 years ### "Knowledge Management Made Easy" June 24, 2024 5.0 Pros Guru makes it easy to store knowledge for all employees to view while also helping to ensure that knowledge is kept up to date. Cons Less Microsoft functionality when compared to Google features. Review Source Che S. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Highly recommended knowledge platform!" May 30, 2024 5.0 GURU has a dedicated article for each concern that I handle, and it really helps me resolving the issues correctly and in a timely manner. I can easily follow the steps to fully assist our customers in each problem that I get. Pros Using GURU is so much easy and very helpful with my work as a customer support agent. Our company implements to use GURU in every ticket that we handle so I use it all the time. For me, GURU help icon feature is so convenient to use in checking new release notes (Resource Center). Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle. Cons The only improvement that I can think about is that when I'm searching on the search bar using keywords, it also suggest not so related articles that I'm looking for. Review Source JM Julie M. QA Specialist Food & Beverages Used the software for: 1-2 years ### "Guru is Essential for Remote Work" August 26, 2021 5.0 Guru has truly been a lifesaver for us, and has been so successful in our department that our entire company is now moving their knowledge bases to this platform. It is really easy to use and customize and organize, and I would recommend it to any company needing a centralized platform to hold information. Pros Guru is unbelievably easy to use and makes remote work a breeze. I cannot imagine training or being trained remotely without the use of this software. One of the things I love as an administrator is the ability for my team to make comments and ask questions on the Guru cards themselves. It helps me to update our resources in real-time. Another thing I love is that Guru will send a weekly digest that includes any unanswered questions, and a list of cards that need to be verified. Having reminders of this verification schedule ensures that we (the administrators) update any policy changes ASAP. Cons The only hesitancy that my team has around this software is that once you have made a comment or asked a question on Guru, it is permanent and cannot be erased. Often, people will use a different channel to ask questions around Guru cards because they don't want to ask a "silly" question and have that record there for all to see. I personally find all of those questions to be helpful in making our cards as easy to find and follow as possible, but I see why some might be shy to leave a permanent mark in the knowledge base. Review Source WG Will G. Professional Services Delivery Manager Marketing and Advertising Used the software for: 1-2 years ### "Our team's preferred internal knowledge base" November 8, 2023 5.0 It's essential -- we cannot do our jobs efficiently or consistently without Guru. Pros Information health is critical, so the verification status of each card in Guru helps our team know how trustworthy each card is. Cons Folders can only go 3 deep (folder within a folder within a folder). This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff) Switched from [Confluence](https://www.capterra.com/p/136446/Confluence/) Updating our SOPs in Confluence was challenging because there was no set way to know when information expired. We were only a little better than using folders in Google Drive when using Confluence. When our team learned we could set verification intervals and expiration dates for Guru cards, suddenly our SOPs went from over 80% stale to 95% current. Review Source AS Andro S. Claims Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Guru's Expertise is Unmatched" May 30, 2024 5.0 I've found Guru to be extremely accessible and easy to use, making it a valuable resource for me in my daily work as a Claims Associate. Pros Guru stands out from other knowledge bases I've used due to its user-friendly interface and systematic categorization. The information is easy to locate and understand, making it a valuable resource for me. Cons Some of our processes are not yet documented in this knowledge base. I'm hoping to fill this gap in the future and provide more comprehensive information for our customers. Review Source CR Chad R. Plus Support Specialist Consumer Services Used the software for: 1-2 years ### "Knowledge at its best. " April 26, 2024 5.0 Pros Love how we can easily get updates and access all of the guru cards. Cons I personally don't like the guru side bar Review Source SB Syara B. Medical Scribe Medical Practice Used the software for: 1-2 years ### "Very Useful for Businesses with Cohesive Work Efficiency" September 28, 2023 5.0 Pros I love that it can be the same cards shared with multiple employees for training purposes. It helps address concerns in a cohesive manner so that all employees are trained with the same information. I also like how easily accessible it is, along with being able to favorite important cards that you can access even more quickly when needed. Cons It is not a bad feature, but I do forget to use the linked Guru cards at times when they are integrated with a specific task. I think that it is helpful when new employees are being trained, but sometimes it blocks information on my screen when I do not need it at the time. Review Source VR Verified Reviewer People Operations Manager Law Practice Used the software for: 6-12 months ### "Best knowledge-sharing platform" June 17, 2024 5.0 Pros The platform is intuitive for users. Employees can easily create and share information, showing when it was last verified as being accurate and by whom. Cons It's not quite as intuitive from the admin side, but it's still not bad. Review Source VR Verified Reviewer Sr. Sales Enablement Lead Marketing and Advertising Used the software for: 2+ years ### "Great Knowledge Management Platform" May 29, 2024 4.0 Pros The new AI features in Guru are great. I love that it integrates with Slack and meet our users where they are. Cons Guru is not great. for managing documents. The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine. Review Source MF Marcos F. Subject Matter Expert Computer Games Used the software for: 2+ years ### "Guru for a SME" April 3, 2024 5.0 Pros Easy to find content Simple Interface Support tools for sending warnings ans generate reports Visual interface of the knowledge base Cons From my experience what we're lacking on Guru is a way to manage the groups of a specific Team. This would allow all regional teams to manage themselves without so many dependence of a Guru Management team Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.