# Slack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/224902/Slack --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Overall rating Based on 24,119 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Centralized team collaboration hub Efficient workplace messaging platform Overwhelming and inconsistent notifications Resource-intensive and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives Highest Rated [4.6 (6,050)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (5,255)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (13,582)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves fragmented team communication, buried email threads, slow handoffs, and poor visibility across remote work by organizing conversations into channels, threads, searchable history, and real-time alerts. Product, engineering, support, marketing, and distributed operations teams use it to coordinate updates, share files, automate notifications, and reduce manual status chasing. Answer based on 10783 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software developers, engineers, and product teams that need fast coordination, issue resolution, and project updates. Executives, founders, and owners rely on it for cross-functional visibility and decision-making, while marketing, sales, and operations teams use it to manage campaigns, client communication, approvals, and daily collaboration. Answer based on 22856 reviews Overview ### What company size and industries is Slack built for? Slack is used most by small businesses at 69%, especially in Computer Software at 15%, aligning with its focus on engineering, IT, customer service, sales, project management, marketing, HR, and security teams. It also serves enterprises at 16% and midsize businesses at 15%, with strong adoption in IT services and marketing. Answer based on 24117 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, threads, @mentions, and customizable notifications. Differentiating features include third-party integrations, file sharing with preview, audio and video calls with screen sharing, and searchable message history. Reviewers also highlight private channels and mobile access for keeping teams aligned outside email. Answer based on 10986 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack starts with a free plan, while paid options begin at $8.75/user/month for Pro and $15/user/month for Business+. A free trial is available. Reviewers say the free tier works well for small teams, but its 10,000-message history, 10 integrations, and 1:1 calls can become limiting as teams grow. Answer based on 2947 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Google Calendar, Jira, Trello, Asana, GitHub, Gmail, and Microsoft Outlook, with reviewer mentions also pointing to Microsoft Teams and WhatsApp. For scheduling, file sharing, and project tracking, Slack supports over 200 integrations across its official app catalog. Answer based on 5170 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is quick for most team members to pick up, especially tech-savvy users and people familiar with chat apps, while nontechnical users and admins often need more time for channels, notifications, integrations, and permissions. Training is available through in-person sessions, live online training, documentation, and videos, though some reviewers wanted deeper advanced tutorials. Answer based on 983 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, FAQ/forum, a knowledge base, and chat. Users often describe support as responsive, helpful, and effective, especially for troubleshooting and case updates. Some reviewers, however, report slower response times, difficulty reaching a real person, and a learning curve that can make self-service resources more important. Answer based on 612 reviews Security ### How does Slack handle data security and access control? Slack uses private channels, channel privacy settings, permissions, guest accounts, multi-factor or two-factor authentication, encrypted messaging, and secure data storage to control access and protect information. Reviewers also note limits: security features can depend on paid plans, permissions may feel restrictive, admins may export or monitor conversations, and end-to-end encryption is lacking. Answer based on 630 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 736 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 736 reviews Administrative 20% Administrative 20% IT & Software Development 19% Marketing 12% Sales & Business Development 11% Others 39% Top industries Based on 736 reviews Information Technology and Services 36% Marketing and Advertising 22% Computer Software 18% Health, Wellness and Fitness 13% Other 11% ## Pros and Cons Centralized team collaboration hub 94% positive reviews out of 4436 Most reviewers find team collaboration highly effective, with organized channels, integrated tools, and real-time discussions that streamline project management, feedback, and teamwork across diverse groups. Fanne M CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2234 Most reviewers indicate notifications can be excessive, distracting, and difficult to customize, with delays, missed alerts, and synchronization problems across devices, making important messages easy to overlook. Enguerran M Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace messaging platform 95% positive reviews out of 1699 Most users report colleague communication is fast and reliable, enabling instant messaging, file sharing, and easy collaboration with coworkers across departments, offices, and even external partners. Mark W Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-intensive and slow performance 74% negative reviews out of 1454 Most users report performance and speed issues, including high memory usage, slow load times, frequent crashes, and lag—especially on older devices or with large teams—impacting workflow and productivity. Sean E Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Comprehensive remote team connectivity 98% positive reviews out of 1280 Most reviewers describe remote team communication as seamless, supporting real-time updates, file sharing, and integrations, which helps distributed teams stay connected, organized, and productive from any location. Valeria M Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Recurring bugs and technical glitches 48% negative reviews out of 640 Some users report bugs and issues, such as app crashes, status errors, and inconsistent updates, occasionally disrupting communication and requiring frequent troubleshooting or reliance on the web version. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.7 (1,989) 68.78% of 1989 reviewers that rated this feature as important or highly important Mobile access lets you stay connected and respond on the go, mirroring desktop functionality. Users think the app is intuitive, supports real-time notifications, and helps remote teams collaborate, though some report notification delays or glitches on certain devices. File Sharing 4.6 (1,976) 58.20% of 1976 reviewers that rated this feature as important or highly important You can share documents, images, and code directly in Slack, supporting collaboration and quick access. Reviewers appreciate integrations with Google Drive and Dropbox, easy drag-and-drop uploads, and file previews, but some mention storage limits and occasional upload issues on mobile. Real-Time Chat 4.8 (1,757) 70.29% of 1757 reviewers that rated this feature as important or highly important With real-time chat, you can exchange messages instantly, collaborate in channels, and see when others are typing. Reviewers indicate this aspect enables quick decision-making, seamless teamwork, and efficient updates, though some mention occasional lag or limited file-sharing within chat windows. Real-Time Notifications 4.7 (1,318) 68.13% of 1318 reviewers that rated this feature as important or highly important Real-time notifications keep you instantly updated on messages and tasks, with customizable alerts per channel and device. Reviewers appreciate the flexibility, integration with Google Calendar, and snooze options, though some mention notification overload or occasional delays on mobile. Chat/Messaging 4.9 (902) 78.16% of 902 reviewers that rated this feature as important or highly important Slack offers a robust chat and messaging capability, letting you communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive interface, expressive emojis, integrations with tools like Google Drive, and strong privacy settings. Collaboration Tools 4.6 (1,886) 67.13% of 1886 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Slack 104 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Slack offers a robust chat and messaging capability, letting you communicate instantly with individuals or groups, organize conversations in channels, and use threads for clarity. Reviewers appreciate its intuitive interface, expressive emojis, integrations with tools like Google Drive, and strong privacy settings. AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can share documents, images, and code directly in Slack, supporting collaboration and quick access. Reviewers appreciate integrations with Google Drive and Dropbox, easy drag-and-drop uploads, and file previews, but some mention storage limits and occasional upload issues on mobile. Move files across different systems or networks Find & retrieve relevant data or documents For the intention to be used by developers Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system Mobile access lets you stay connected and respond on the go, mirroring desktop functionality. Users think the app is intuitive, supports real-time notifications, and helps remote teams collaborate, though some report notification delays or glitches on certain devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made With real-time chat, you can exchange messages instantly, collaborate in channels, and see when others are typing. Reviewers indicate this aspect enables quick decision-making, seamless teamwork, and efficient updates, though some mention occasional lag or limited file-sharing within chat windows. Engage in direct, instant messaging with consumers Receive data and information in real time Real-time notifications keep you instantly updated on messages and tasks, with customizable alerts per channel and device. Reviewers appreciate the flexibility, integration with Google Calendar, and snooze options, though some mention notification overload or occasional delays on mobile. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (22,055) 4.6 Based on 22,055 reviews ## Pricing Value for money 4.5 (15241) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Value for money 4.5 (15,241) 4.5 Based on 15,241 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13502) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,502) 4.4 Based on 13,502 reviews ## User reviews Overall rating 4.7 Based on 24,119 reviews Filter by rating 5(17311) 4(5724) 3(908) 2(128) 1(48) Mentioned topic Sorted by most recent CF Cristiano F. Consultant Marketing and Advertising ### "A Flexible and Powerful Platform for Team Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 11, 2026 My overall experience with Slack has been extremely positive. It has become a central hub for team communication and collaboration, making it much easier to coordinate projects, share knowledge, and stay aligned across different teams. The platform is flexible enough to support a wide variety of workflows and integrates seamlessly with many business tools. While managing notifications and information flow can sometimes be challenging in larger workspaces, the productivity and collaboration benefits far outweigh these limitations. Pros What I liked most about Slack is its flexibility and the way it enables real collaboration across teams. Channels, direct messages, integrations, and notifications all work together to keep communication organized without relying heavily on email. It adapts well to different workflows, from small teams to large organizations, and makes it easy to share information, coordinate projects, and collaborate in real time. The extensive integration ecosystem further enhances productivity by connecting Slack with the tools teams already use every day. Cons What I liked least about Slack is that information can sometimes become fragmented across multiple channels, threads, and direct messages, making it difficult to keep track of important discussions. Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Katherine R. School Administrator Primary/Secondary Education ### "Ideal for communication within the school community." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 6, 2026 Slack has been useful for communication throughout our school, particularly for various departments that work on different projects. Far from ideal, but we save loads of emails and missed communications by being able to chat, share files and coordinate all on one platform. A little pricey for schools but time is an important consideration. Pros Whether it's the instant message to let everyone know about a change in the schedule or the ability to share documents for lesson planning, Slack has made it easy to keep our staff connected. The chat tools are handy, and I love the ability to make group chats for teams such as grade level teams or admin chat groups. Even large PDFs or spreadsheets can be shared, which can be very important when coordinating curriculum resources. Cons Sometimes the messages do not load immediately or the attachment may not upload fast enough, especially on hectic mornings. It also costs a little bit more for smaller schools, particularly with all the features. For some less tech-savvy staff, there was a need to take time to get used to the organization of the channels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ashif M. Managing Partner Management Consulting ### "Excellent for setting up a small business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 5, 2026 My overall experience has been excellent and I recommend it to anyone I work with, especially small businesses Pros I have been using SLACK for a number of years now and the Free version has most of the features I need to get a business up and running. I especailly like the Channel feature which allows you to comparmentalise your activities. Cons The Huddle feature is a little "hit and miss" and often the video quality is not very good so I rarely use it Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Slack Slack has a free version which is perfect for most of my use cases Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Swetha C. TPM Information Technology and Services ### "Excellent Team Collaboration and Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 4, 2026 Pros Slack makes team communication fast, organized, and efficient. Channels help keep conversations focused by project, team, or topic, while direct messaging allows quick collaboration. The platform integrates well with many business tools, making it easy to receive updates, share files, and manage workflows in one place. Search functionality is also very useful for finding past conversations and shared documents quickly. Cons As message volume increases, important conversations can sometimes get buried under active channels and notifications. Managing notifications effectively requires some setup. Additionally, certain advanced features and message history limitations are restricted to paid plans, which can be a drawback for smaller organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZL Zeahlot L. CEO and Founder E-Learning ### "Slack has been a staple in our tech stack!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 3, 2026 Overall, Slack has been a staple in our tech stack. We have been a customer for 6 years now and will continue to use it to its full capacity. The most useful element is that we can use it with international team members across different time zones with options to keep boundaries and respect work times. Pros I've been a user since 2020 and have never found another system that has been as useful as Slack to communicate with the team, partners, and outside vendors who need instructions or communication. Slack is easy to use and intuitive. I'd be lost without it. Cons Sometimes there is an error when adding someone to the ecosystem, and it prevents them from being able to join the team on Slack. It gives the new user an error. Other than that, it works just fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW John W. Owner Consumer Services ### "Gray basics chat boards " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 3, 2026 Worked great for us until we found a better option to use for communicating with certain customers though Pros Works good for clubs and extracurricular activities. I think there’s better options out there for businesses to use. Cons Have to pay to keep messages longer than 90 day, and there are other options out there that do not charge Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Luis V. Account Executive Broadcast Media ### "Perfect for Team Collaboration & Quick Chats." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 2, 2026 Slack has been great in helping our Broadcast Media staff stay connected in and out of the office. The chat and file sharing capabilities are a big time-saver in getting sales pitches and updates to clients. It may not be ideal, but the good outweighs the bad. Any sales team that needed to get on the same page, I would recommend it. Pros I use slack to communicate with my teammates during the day without having to continuously email back and forth. The ability to create specific channels for particular clients/projects is great, very easy to find what you're looking for when dealing with campaigns. I like the fact that I can send larger files like say a media proposal or a script etc. without putting the person receiving it at risk of having their inbox clogged. Cons Occasionally, I will not get a notification when I need to, and have to manually check. It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome. I have experienced some smaller issues such as the app freezing during calls, but nothing insurmountable. The customer service is useful when there are any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA MATIAS A. Qa Automation Computer Software ### "Easy to use." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 1, 2026 Pros Easy to learn and understand. Clear purpose. Groups and people can be found quickly. Permits share files, icons, emoticons. Cons Ai options are not present or visible. Translation services could be an extra option when you want to write in different languages. Also it would be a great option to have an option to detect code from languages programing and format it according. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Molly M. Marketing Specialist Automotive ### "Helpful communication tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2026 Pros Slack makes it easy for me to communicate with large groups of people in an organized manner, conveniently. Cons When a chat is inactive for a certain amount of time, Slack likes to hide it. While this is hypothetically helpful, it creates confusion and I am unable to find certain chats I need. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Daniel C. Benefits and Compliance Manager Hospital & Health Care ### "Slack Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 25, 2026 Pros While i used Slack only on a very basic level, I found it to be a top notch app with respect to team collaboration and basic chats. The Canvases were a nice feature as it allowed for brainstorming. Cons The only critique I have (admittedly I only used slack briefly so this could have been updated by now) is that as i had numerous DMs and messages, older conversations tended to get backlogged and were a bit difficult to pull up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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