--- title: "Slack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/135003/Slack/" page_type: "product" language: "en" --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 24,203 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Integrated team collaboration platform Efficient workplace communication hub Overwhelming and inconsistent notifications Resource-heavy and slow performance Starting price $8.75 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Community / 2025 - Employee Communication Tools / 2025 - File Sharing / 2025 - Internal Communications / 2025 - Knowledge Management / 2025 - Meeting / 2025 - Remote Work / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... - Customer Engagement / 2026 - Internal Communications / 2026 - Live Chat / 2026 - Screen Recording / 2026 - Screen Sharing / 2026 - Unified Communications / 2026 - Video Conferencing / 2026 - Digital Workplace / 2025 - Productivity / 2025 - Sales Enablement / 2025 - Team Communication / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for Slack?[Manage this product listing](https://www.g2.com/products/tatsu/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Slack 4.7 (24,203) VS. [4.6 (5,311)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $8.75 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (22,758) Ease Of Use 4.7 (11,132) Value For Money 4.5 (15,314) Value For Money 4.5 (6,851) Customer Service 4.4 (13,571) Customer Service 4.6 (6,605) ## Slack alternatives [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.6 (6,112)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,039)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,155)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## FAQs about Slack Overview ### What problems does Slack solve? Slack solves scattered communication, long email chains, slow assignment updates, and poor visibility across remote or cross-functional work by organizing conversations into channels and threads, centralizing files, and surfacing real-time alerts from connected tools. Software teams, marketers, operations staff, managers, and distributed startups benefit most from faster coordination and fewer manual status checks. Answer based on 10801 reviews Overview ### Which roles and teams benefit most from Slack? Slack is most used by software engineers, developers, and product teams that need fast collaboration on projects, releases, and issue resolution. Executives, founders, and owners use it for cross-functional visibility and decisions, while marketing, sales, account, and operations teams rely on channels to coordinate campaigns, clients, and daily workflows. Answer based on 22928 reviews Overview ### What company size and industries is Slack built for? Slack is used by engineering, IT, customer service, sales, project management, marketing, HR, and security teams, with strongest adoption in small businesses at 69% and Computer Software at 15%. It also serves enterprises at 16% and midsize businesses at 15%, especially in Information Technology and Services at 11% and Marketing and Advertising at 8%. Answer based on 24189 reviews Features and Usability ### What are the key features of Slack? Slack includes core team communication features like channels, direct messaging, group chats, threads, and @mentions, plus file sharing and searchable chat history. Differentiating features include third-party integrations, customizable notifications, audio and video huddles, screen sharing, and private channels with access controls for organized collaboration. Answer based on 11013 reviews Pricing ### How much does it cost and what fees or limitations are included? Slack offers a free plan, then paid plans starting with the $8.75/user/month Pro plan and $15 Business+ plan. A free trial is available. Reviewers say the free tier works well for small teams, but limits message history, integrations, storage, and group calling; costs can add up as teams grow. Answer based on 2970 reviews Integrations ### Which third-party tools and platforms does Slack integrate with? Slack integrates with Google Drive, Google Calendar, Jira, Trello, Asana, GitHub, Microsoft Outlook, and Zapier, with reviewer mentions also highlighting Gmail and Microsoft Teams. Across file sharing, project management, development, and scheduling, Slack supports over 100 integrations, with an official catalog covering roughly 180 apps. Answer based on 5188 reviews Getting Started and Support ### How easy is it to onboard and train a team on Slack? Slack is easy for most team members to pick up, especially tech-savvy users, students, and employees familiar with chat tools. Nontechnical users and admins usually need more time for channels, notifications, integrations, and permissions. Training options include in-person sessions, live online training, documentation, and videos, though some reviewers want deeper advanced tutorials. Answer based on 985 reviews Getting Started and Support ### What customer support options does Slack offer, and how do users rate the experience? Slack offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users often describe support as responsive, helpful, and effective, especially for troubleshooting and outages. Some reviews mention slower response times, difficulty reaching a person, and a learning curve that can leave less technical users relying more heavily on self-service articles. Answer based on 621 reviews Security ### How does Slack handle data security and access control? Slack uses private and public channels, channel-level permissions, guest accounts, read-only channels, and multifactor or two-factor authentication to control access. Reviewers also mention encrypted messaging, secure data storage, archived searchable records, and enterprise security options. Some note limited permission granularity, no end-to-end encryption, and admin visibility or export concerns. Answer based on 631 reviews ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration platform 94% positive reviews out of 4446 Most reviewers indicate team collaboration is streamlined, with channels, integrations, and file sharing enhancing project management and productivity. Fanne M. CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2244 Some users say notifications are overwhelming, difficult to customize, and sometimes delayed or missed, disrupting focus and causing missed messages. Enguerran M. Fullstack web developper, 5,001 - 10,000 employees. "The notification management system becomes unmanageable because of its default settings which create notification fatigue for users." Efficient workplace communication hub 95% positive reviews out of 1701 Most reviewers describe colleague communication as instant, organized, and versatile, enabling easy file sharing, direct messaging, and improved workplace relationships. Mark W. Content Marketing Manager, 1 employee. "It has helped me stay productive and enabled me to connect with colleagues in a way that other productivity platforms could only dream of." Resource-heavy and slow performance 74% negative reviews out of 1458 Most users report performance and speed issues, including high memory usage, slow load times, and frequent lag, especially on older devices. Sean E. Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Centralized remote team connectivity 98% positive reviews out of 1280 Most reviewers find remote team communication seamless, supporting real-time updates, collaboration, and strong team bonds across locations. Valeria M. Senior Auditor, 1,001 - 5,000 employees. "It has transformed the way our team communicates, allowing us to stay connected and productive even when working remotely." Occasional bugs and reliability problems 48% negative reviews out of 642 Some reviewers find bugs and issues, such as crashes, glitches, and syncing problems, occasionally disrupt workflow and require frequent troubleshooting. ## Features AI summary Based on 17,996 Team Communication reviews Capterra data shows that buyers of Team Communication software rank the following features as their top priorities: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Slack supports all three features that reviewers rate most highly: **Meeting Management**, **Mobile Access**, and **Real-Time Chat**. Together, these capabilities help teams coordinate meetings, stay connected from any device, and communicate instantly, allowing teams to keep work moving and respond faster across day-to-day conversations. Mobile Access 4.7 (2,022) 69.24% of 2022 reviewers that rated this feature as important or highly important It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find the app reliable and convenient, but several mention occasional notification delays or glitches, especially on certain Android devices. Real-Time Chat 4.8 (1,782) 70.71% of 1782 reviewers that rated this feature as important or highly important Slack offers real-time chat so you can exchange messages instantly, see when others are typing, and collaborate efficiently. Users think this helps streamline teamwork, enables quick decisions, and value threaded conversations, though a few mention occasional lag or limited file-sharing in chat. Collaboration Tools 4.6 (1,912) 67.57% of 1912 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.2 (1,404) 44.73% of 1404 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.2 (166) 40.96% of 166 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar File Sharing 4.6 (1,979) 58.26% of 1979 reviewers that rated this feature as important or highly important You can easily share documents, images, and videos directly in conversations or channels. Reviewers appreciate the drag-and-drop uploads, Google Drive and Dropbox integrations, and secure sharing, though some mention storage limits and occasional issues with large files or mobile uploads. Slack 105 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and use threads to keep conversations focused. Reviewers appreciate the intuitive interface, message search, expressive emojis, and integrations with Google Drive, Jira, and GitHub. AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Distributing content through various platforms or channels Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can easily share documents, images, and videos directly in conversations or channels. Reviewers appreciate the drag-and-drop uploads, Google Drive and Dropbox integrations, and secure sharing, though some mention storage limits and occasional issues with large files or mobile uploads. Move files across different systems or networks Find & retrieve relevant data or documents For the intention to be used by developers Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system It gives you the flexibility to stay connected and respond on the go, with a mobile app that mirrors desktop functionality. Some reviewers find the app reliable and convenient, but several mention occasional notification delays or glitches, especially on certain Android devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made Slack offers real-time chat so you can exchange messages instantly, see when others are typing, and collaborate efficiently. Users think this helps streamline teamwork, enables quick decisions, and value threaded conversations, though a few mention occasional lag or limited file-sharing in chat. Engage in direct, instant messaging with consumers Receive data and information in real time This aspect helps you stay updated instantly with customizable alerts for messages and mentions. Reviewers indicate the notifications are timely and flexible, supporting snooze and mute options, but some mention notification overload or occasional delays, especially between desktop and mobile. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (22,139) 4.6 Based on 22,139 reviews ## Pricing Value for money 4.5 (15314) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Enterprise Grid Contact Vendor for Pricing It includes: - Peace of mind with enterprise-grade security and compliance, such as HIPAA support and the Enterpris - Built-in employee directory - Large scale collaboration and alignment with support for up to 500,000 users - Streamlined administration with centralized controls and customizable policies Value for money 4.5 (15,314) 4.5 Based on 15,314 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13571) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,571) 4.4 Based on 13,571 reviews ## User reviews Overall rating 4.7 Based on 24,203 reviews Filter by rating 5(17371) 4(5743) 3(913) 2(128) 1(48) Mentioned topic Sorted by most recent EP Elena P. Digital Strategy Senior Specialist Non-Profit Organization Management ### "An effective hub for team communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2026 slack has been an effective hub for team communication, replacing much of our internal email. It's intuitive and integrates well with other tools, though it requires some discipline to avoid channel overload and notification fatigue. Pros Organised channels keep conversation topic-specific and searchable. Integrations like Google Drive, Asana, and Zoom streamline workflows. Threads and reactions male communication quick without cluttering the main feed. Cons Notifications can become overwhelming across multiple channels if not managed carefully. Message history gets limited on free plans. Searching older conversations sometimes feels slower than expected for large workspaces. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Stephanie M. Human Resources Specialist Architecture & Planning ### " Slack offers a great communication tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 15, 2026 Slack provides a strong communication and collaboration experience, making it easy for teams to stay connected, share information, and work together efficiently. Pros Slack makes it easy to communicate and collaborate with team members in real time. Keeps conversations organized by teams, projects, and topics and integrates well with our ATS. Cons High volumes of messages and notifications can sometimes make it difficult to prioritize important conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Richard M. Senior Project Manager Information Technology and Services ### "Daily standup updates in Slack channels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 11, 2026 I love how Slack's thread feature keeps my project updates organized. When my design team shares feedback, each comment stays in its own conversation, so I can jump straight to the latest change without scrolling through unrelated messages. It saves me hours of back‑and‑forth email. Pros The searchable message history and threaded conversations keep our daily standups organised, and the Slackbot automates reminders so we never miss a deadline. Cons And the notification overload can be distracting, and the pricing can be steep for larger teams, which makes budgeting a bit of a headache. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Laurene R. Marketing Information Technology and Services ### "Bon logiciel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 11, 2026 Pros Slack est facile à utiliser, ça permet d'échanger simplement entre membres d'une même équipe et de communiquer au mieux. Cons Il arrive que le logiciel bug lors des appels de groupe notamment. Sinon je ne vois pas d'autres inconvénients Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Koshish S. Software Development Engineer Internet ### "Excellent for engineering team comms, with real cost and noise tradeoffs" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 10, 2026 Slack has become the default place work happens rather than just another chat tool. For day to day engineering work it sits at the center: design discussion, code review pings, deploy and alarm notifications, and incident response all land in channels owned by the team that owns the service, which makes handoffs and postmortems much easier because the timeline is already written down. The searchable history is what makes it worth the price, since a lot of institutional knowledge that would otherwise be lost stays recoverable. The tradeoffs are cost at headcount and the discipline required to keep channels from turning into noise. Neither is a dealbreaker, but both need active management. I would pick it again. Pros The channel based structure holds up as an org grows. The feature I lean on hardest is search with modifiers like in:, from:, and before:, which reliably surfaces the one thread from eight months ago where someone explained a deploy quirk. The integration surface is the real value for an engineering team: incoming webhooks, the Events API, and Workflow Builder let us pipe CI results, on call pages, and alarm state into the channel that owns the service, so triage happens in one place instead of across three tools. Huddles are low friction enough that we use them instead of scheduling a call, which has cut a lot of meeting overhead. Slack Connect has replaced most email threads with external vendors. Uptime has been solid, and once you learn the keyboard shortcuts the client is fast to navigate. Cons The desktop app is heavy. With a dozen workspaces and busy channels it will sit on several gigabytes of memory, and cold start is slow on older hardware. Threads are still the weak spot: an important decision often lives inside a thread while the channel shows nothing, so context gets buried unless someone remembers to also send it to the channel. Per seat pricing adds up quickly at scale, and the message history limit on the free plan makes a real trial hard. Notification tuning is entirely on the user and the defaults are noisy, so new hires spend their first month drowning. Search across multiple workspaces is still clumsy compared to search within one. Canvas has not been good enough to replace an actual document tool for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bhagya Lakshmi H. Digital Marketing Executive Information Technology and Services ### "A simple and effective tool for team collaboration." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 10, 2026 I have had a good experience with Slack overall. It simplifies communication and collaboration on a day-to-day basis, particularly when collaborating with other team members on various projects. Pros I enjoy Slack because it is an easy-to-use and structured way to communicate with a team. I can easily communicate with colleagues via channels and direct messages, share files and stay up to date on project updates without just email. Cons Sometimes I get a bit irritated with notifications, with so many channels active. It’s also tough to find older messages and info in such a cluttered workspace. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Brianna R. Ai Data Analyst Computer Software ### "Awesome slack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 9, 2026 Since I have been using slack to communicate with colleagues, I have had an awesome experience on it as it promotes communication at my workplace. I so much enjoyed the clear video calls, chat section etc. Pros Slack has been a user friendly platform since I have been using it . There has Been no Bugs problem since I have started using it. It is very good for file sharing. Slack also has a great value for money. Cons For now I don’t seems to have any bad side of slack . The app performs excellently for me . I have been using it for more than 4 years now , it is indeed a great app ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dee D. Customer Service Consumer Services ### "Slack Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 9, 2026 Pros Slack is great as team communication, and as a meeting tool. It was easy to set up and quickly utilized among our team. Files, both documents and picture was easily shared without any hiccup. Cons Occasional missed notification caused us several miscommunication among the team despite setting it on for notification. The side bar on the app or the desktop platform became cumbersome. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Sadia O. HR Generalist Oil & Energy ### "Slack- Communication Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2026 My overall experience remains very good for using it for meetings, daily schedules and many other related things. Pros Slack offers good value for money by providing a wide range of communication and collaboration features in one platform. It is easy to use, with a simple interface that helps teams communicate efficiently and stay organized. The software also allows convenient file sharing and supports quick audio and video meetings. Slack provides reliable customer support and regularly addresses bugs and technical issues to improve the user experience. Cons Slack become expensive for larger teams, especially when advanced features are required. Too many channels and notifications can sometimes make communication overwhelming and distracting. Users also experience occasional bugs, connectivity issues, or difficulties finding older messages and files. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Assistant Accounting ### "Good stuff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2026 Its been a great experience with slack from the eas of use to the customer service ive enjoyed everytime ive used it. Pros The ease of use. I can always find what im looking for very easily. I never have a problem doing what i need to do with this app. Cons Nothing i wouldnt change a thing i use it for my college and i think it makes my life easier and im sure it has made others life easier as well Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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