# Slack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Slack Software - reviews, pricing plans, popular comparisons to other Team Communication products and more. Source: https://www.capterra.com/p/224902/Slack/reviews --- # Slack Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Slack ## What is Slack? Slack is where work happens for millions of people everyday. Slack transforms how work happens by bringing AI and automation to where people are already collaborating. Go from chatting with your teams to chatting with apps and data. Break down siloed data through Slack's searchable channel architecture, allowing your teams and AI to access your organization's knowledge. Teams work together in context when CRM data, project management, and people all come together to solve problems and make decisions. Teams can talk to each other and their AI agent in conversational language, allowing them to access each other and information seamlessly. Slack AI recaps channels and summarizes threads so that employees can jump into discussion quickly, whether they are new to a project or catching up after being away. Enterprise applications can easily be integrated and shared in channel and direct message, giving a snapshot of context and the opportunity to collaborate on the spot. ## What is Slack used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Overall rating Based on 24,085 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Integrated team collaboration workspace Efficient colleague interaction platform Overwhelming and inconsistent notifications Resource-heavy and slow performance Starting price $8.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Slack alternatives [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (15,350)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.6 (6,008)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (2,970)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/135003/Slack/alternatives/) ## Who uses Slack? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated team collaboration workspace 94% positive reviews out of 4427 Most reviewers describe team collaboration as streamlined, with channels, integrations, and real-time updates enhancing productivity. Fanne M CEO and Publishing Editor, 1 employee. "Slack enhances real-time team collaboration which boost productivity in my organization." Overwhelming and inconsistent notifications 60% negative reviews out of 2219 Some users say notifications are distracting, difficult to customize, and often delayed or missed across devices and channels. Yash D Cloud operations, 201 - 500 employees. "Slack's potential for information overload, especially with regard to channels and notifications, is a disadvantage that can occasionally result in decreased focus and distractions." Efficient colleague interaction platform 95% positive reviews out of 1697 Most users comment colleague communication is instant, secure, and supports sharing files, updates, and informal chats. Vishnu V Buyer, 5,001 - 10,000 employees. "It is easy and simple way to communicate with internal , and external colleagues , instantly without writing a formal email." Resource-heavy and slow performance 74% negative reviews out of 1450 Most reviewers report performance and speed issues, including high memory usage, slow loading, and frequent connectivity disruptions. Sean E Client Services Manager, 2 - 10 employees. "It can be quite slow to boot on desktop and uses quite a lot of RAM." Centralized remote communication hub 98% positive reviews out of 1273 Most reviewers indicate remote team communication is seamless, organized, and fosters real-time collaboration across locations. Madison S Account Manager, 11 - 50 employees. "As a remote worker, Slack helps keeps everyone informed on projects, helps build teamwork and togetherness, and allows for instant communication despite having coworkers all over the world." Recurring bugs and technical glitches 48% negative reviews out of 639 Some reviewers indicate bugs and issues cause app crashes, status errors, and delayed customer support, impacting reliability. Viktorija C Project Manager, 51 - 200 employees. "I don't like its customer support because they take a lot of time to respond and besides taking a lot of time, they are not very prompt to resolve issues." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.6 (1,975) 58.23% of 1975 reviewers that rated this feature as important or highly important You can easily share documents, images, code, and more in chats or channels. Reviewers appreciate integrations with Google Drive, Dropbox, and OneDrive, secure sharing, and file previews. Some users mention storage limits and occasional upload issues, especially on mobile. Mobile Access 4.7 (1,971) 68.49% of 1971 reviewers that rated this feature as important or highly important Slack offers seamless mobile access, letting you stay connected and respond on the go. Some users say the app mirrors desktop capabilities, notifications are customizable, and collaboration is easy. A few reviewers report notification delays or glitches on certain devices. Real-Time Chat 4.8 (1,750) 70.17% of 1750 reviewers that rated this feature as important or highly important It gives you instant communication for quick decision-making and team coordination. Users think messages are delivered almost instantly, channels keep conversations organized, and notifications are prompt. Some reviewers mention occasional lag or limited file-sharing within chat. Real-Time Notifications 4.7 (1,299) 67.67% of 1299 reviewers that rated this feature as important or highly important This aspect keeps you instantly updated on messages and tasks, with customizable alerts and snooze options. Reviewers indicate notifications are reliable and flexible, but some users report occasional delays on mobile or desktop and wish for even more customization. Chat/Messaging 4.9 (881) 77.64% of 881 reviewers that rated this feature as important or highly important With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and share files securely. Reviewers appreciate the intuitive interface, robust privacy settings, expressive emojis, and integrations with Google Drive, Jira, and GitHub. Collaboration Tools 4.6 (1,872) 66.93% of 1872 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Slack 104 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Ability to make voice calls within the system Record audio or import/upload audio files Verify the identity of users/devices to enable secure access Group collaboration to solve ideas in a productive and concentrated manner. Track and manage schedules and meetings via an integrated calendar Facilitate virtual conferences that connect multiple people remotely Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria With this capability, you can communicate instantly with individuals or groups, organize discussions in channels, and share files securely. Reviewers appreciate the intuitive interface, robust privacy settings, expressive emojis, and integrations with Google Drive, Jira, and GitHub. AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Pre-designed layouts that can be customized to match preferences and requirements Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Convert data into a code for security Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service You can easily share documents, images, code, and more in chats or channels. Reviewers appreciate integrations with Google Drive, Dropbox, and OneDrive, secure sharing, and file previews. Some users mention storage limits and occasional upload issues, especially on mobile. Move files across different systems or networks Find & retrieve relevant data or documents For the intention to be used by developers Caters to sales teams Search for specific words or phrases within a document or database Organize and edit a group of people's policy and members Group messaging lets multiple people carry on a group conversation Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create and share notes/annotations taken during meetings Comprehensive list that contains information and details of all the members associated with a particular organization or group Communicate using messages within the system Slack offers seamless mobile access, letting you stay connected and respond on the go. Some users say the app mirrors desktop capabilities, notifications are customizable, and collaboration is easy. A few reviewers report notification delays or glitches on certain devices. Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Process and analyze human language in text or audio form Allow users to create, edit, and sort multiple notes Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Arrange tasks based on the level of priority or urgency Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Estimate or forecast of a future scenario based on the study of present trends Ability to see if recipient has viewed/opened the message Files and folders are updated in real-time when changes/edits are made It gives you instant communication for quick decision-making and team coordination. Users think messages are delivered almost instantly, channels keep conversations organized, and notifications are prompt. Some reviewers mention occasional lag or limited file-sharing within chat. Engage in direct, instant messaging with consumers Receive data and information in real time This aspect keeps you instantly updated on messages and tasks, with customizable alerts and snooze options. Reviewers indicate notifications are reliable and flexible, but some users report occasional delays on mobile or desktop and wish for even more customization. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Allow users to access multiple services after entering their login credentials once Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Allow multiple team members to edit and work on the same document Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed View messages sent by both parties during the chat conversation Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Allow organizations to streamline the check-in process for visitors. Allows multiple users to simultaneously annotate on a digital whiteboard An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (22,021) 4.6 Based on 22,021 reviews ## Pricing Value for money 4.5 (15217) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/135003/Slack/pricing/) Pro $8.75 Per User,Per Month It includes: - Unlimited message history - Unlimited apps and integrations - Unlimited canvases with 30 days of version history - Voice-first huddles with up to 50 participants - Secure work with other companies using Slack Connect channels Business+ $15.00 Per User,Per Month It includes: - User provisioning and deprovisioning - SAML-based single sign-on - Unlimited canvases with 90 days of version history - Data exports for all messages Value for money 4.5 (15,217) 4.5 Based on 15,217 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (13481) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (13,481) 4.4 Based on 13,481 reviews ## User reviews Overall rating 4.7 Based on 24,085 reviews Filter by rating 5(17280) 4(5715) 3(907) 2(128) 1(48) Mentioned topic Sorted by most recent CS carlos s. Director Warehousing ### "High-Velocity Communication with Governance Gaps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2026 Pros Intuitive and easy-to-use interface that drives quick adoption across teams Real-time communication improves speed of decision-making and issue resolution Strong channel organization keeps conversations structured and transparent Seamless integrations (e.g., project tools, file sharing) centralize workflows Search functionality makes it easy to retrieve past conversations and data Cons High message volume can create noise and reduce signal on critical items Easy to lose accountability without clear ownership in threads Notification overload can impact focus and productivity Important updates can get buried in fast-moving channels Requires disciplined channel governance to be effective at scale Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Yugma S. Assay development and integration technician Biotechnology ### "Streamlined Team Communication with Powerful Integrations through Slack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 4, 2026 Overall, my experience with Slack has been very positive. It provides a clean and user-friendly that makes team communication efficien. The use of channels helps separate discussions by projects or topics, reducing confusion and making it easy to find information. Real-time messaging, quick file sharing, and integrations with other tools enhance productivity and streamline workflows. Pros Slack has been my go to use application. In our company we use slack across the office for our conversation. the best thing about slack is we can differentiated the starred channel and private important conversation can be pinged so it help in tracebility. the file share is way easy even for larger file size. its the one of most easy and value for money. Cons the only issue I face it get frequently logged out on it own and take time to log in. Also there are instances when call hung up during huddle. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Leanne M. Marketing Field Project Manager Construction ### "Indispensable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2026 Easy and helpful when working in a remote team, slack brings the community element into remote working Pros The flexibility within slack has always been amazing but the new AI and automations make slack indispensable. Cons There could be more areas that are default set to the whole company instead of needing to be added to specific channels Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Denis M. Recruiter Financial Services ### "Excellent communication hub with great AI functions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 1, 2026 The interface is clean, the search function actually works well (which is rare for chat apps), and it keeps everything centralized. I wish the native automations had more depth, but as a core messaging platform, nothing else really comes close to how intuitive it is. Pros Great tool for everyday work communication. The new AI features are actually super useful, especially for summarizing massive, chaotic threads when you come back from a day of meetings. But my absolute favorite part is the Workflow Builder. It makes setting up standardized IT request forms, automated onboarding messages, or daily standups incredibly easy without needing to involve developers. The integrations with almost every other tool we use are just a massive time-saver Cons Even though the Workflow Builder is great for basic tasks, it hits a wall pretty fast when you need real automation. The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it. You still end up having to connect external tools like n8n or Zapier to do the heavy lifting Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Megan M. Owner Commercial Real Estate ### "Slack review " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 1, 2026 Pros What i liked the most about slack is i can chat with my classmates and teachers in one place with out a hassle Cons What i didnt like about slack is that i was a lil confusing at first but then i figured it out how too work through the app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Melinda W. Owner Arts and Crafts ### "Efficient Team Communication with Organized Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 30, 2026 Overall, my experience has been very positive for team communication and collaboration. Slack makes it easy to keep conversations organized through channels, direct messages, and shared files, all in one place. Pros Its organized communication through channels—it keeps conversations, files, and updates in one place, making team collaboration clear and efficient. Cons The biggest downside is the notification overload—it can get overwhelming with constant messages. Also, the free version has message history limits, which can make it harder to find older conversations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Alexandra M. Operational Services Manager Chemicals ### "Easy Tool for Remote Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 April 30, 2026 Many years in, and my team still uses Slack to communicate because it's efficient! I use it daily and will continue to do so. Pros Slack makes it easy to communicate with colleagues in a remote work setting with the ability to create group chats, different channels, and share files. Cons Depending on the version you pay for, Slack does run out of storage and will delete old messages. However, it notifies you first. I also find I sometimes have trouble with the phone app. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Marc R. Digital Media Specialist Education Management ### "Fun and User-Friendly Communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 29, 2026 Pros What I liked most about Slack was how easy it made communication feel organized and accessible. Conversations were clearly separated into channels, which helped keep projects, teams, and topics focused without cluttering inboxes. Real-time messaging, quick file sharing, and searchable message history made it easy to collaborate, find past discussions, and stay aligned without relying on long email threads. Cons What I liked least about Slack was how noisy it could become. With multiple channels, constant notifications, and side conversations, it was easy to feel overwhelmed or distracted if notifications were not carefully managed. Over time, important messages could get buried in fast-moving threads, and the expectation of being available in real time sometimes made it harder to focus on deep work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User President Non-Profit Organization Management ### "Solid products for teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 27, 2026 Pros An amazing product that truly allows teams to connect, collaborate, and communicate with ease. It's extremely easy to share files via drag-and-drop, and there are almost no bugs or issues. Cons Obviously, it's a premium product and it comes to a premium price. It would be better if it were more affordable for certain organizations like charities, but getting access to their discounted program is challenging, and the process is not straightforward. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Microsoft Teams is outrageously expensive and Slack is much more easier to use and has a better functionality. Alternatives considered [GroupMe](https://www.capterra.com/p/233886/GroupMe/) Reasons for choosing Slack Slack is much more professional and easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lyna B. Project Manager Marketing and Advertising ### "Slack is easy to use, and has the best user experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 26, 2026 Pros Slack is very intuitive to use, and their user experience is better than any other communication app. I am able to share files easily when needed. I'm also able to use their huddle tool to have quick calls with people I am trying to reach, and it is all very quick and easy to use! Cons I do wish that with Slack I was able to sort my groups and slack channels in a way that is better for my organization Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/135003/Slack/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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