# BuildPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BuildPro the right Construction Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/225064/BuildPro/reviews

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BuildPro

4.3 (77)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of BuildPro

Ease of use

4.1

Customer Service

4.1

## Pros and Cons in Reviews

LE

Leanne E

Business Systems ManagerConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“This software is easy to set up, easy to use and hassle free.“

May 13, 2020

## Showing most helpful reviews

Showing 1-25 of 77 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Construction Area Manager  
Construction  
Used the software for: Less than 6 months

### "Great Home Building Scheduling Software"

December 6, 2017

5.0

Pros

Incredible reporting and ease of use. There are also many other areas where it ties in with the accounting software to help with auto pay. The company also listens to their users and makes updates and improvements quite often.

Review Source

PJ

Paul J.  
VP  
Construction  
Used the software for: 2+ years

### "The sky is the limit for this already time-proven software solution we know as Hyphen Solutions"

May 14, 2019

4.0

Our overall experience has been very good and Hyphen Solutions has demonstrated professionalism in their development and in any service requests we have submitted. We've been doing this for 34 years and Hyphen is the strongest in our experience. With cost-containment and ongoing improvements it will remain an industry leader in my opinion.

Pros

Having used Hyphen with many national and local Homebuilder Customers over the last 15 years, we have benefited in our Communication, Scheduling, Service Response Performance and Invoicing.

Cons

The cost has consistently increased as Hyphen Solutions has changed their billing models. It is the most expensive software subscription we use in its "software product category". One weakness that needs work is that when the core Customer implements Hyphen, we are often not notified as Vendors for some time and this communication gap stalls the onboarding and creates a weak first-start experience at times.

Review Source

ML

Michael L.  
Construction Manager  
Construction  
Used the software for: 2+ years

### "BuildPro Review"

April 30, 2019

3.0

Overall, it's functional but really only on a desktop. It can be used on a phone or tablet but the UI is not friendly and requires a lot of zooming in and out.

Pros

Having all of the tasks loaded every time. Knowing that I won't have to worry about subcontractors not getting paid timely. And navigation is also relatively easy.

Cons

No app support, desktop crashing seems consistent, and having to "force sign ins" without allowing multiple log-ins is frustrating.

Review Source

Response from Hyphen Solutions

July 15, 2019

Thank you for your feedback. I apologize for the inconvenience you have experienced within BuildPro. We strive to continually improve our products as we are committed to providing you the best tools. I have contacted our Support team and someone should reach out to you soon to further assist you. Kind regards, Hyphen Solutions Marketing

MC

Myles C.  
Construction Manager  
Construction  
Used the software for: 6-12 months

### "Updates To BuildPro That Will Help Functionality"

May 7, 2019

4.0

Overall, the experience with BuildPro is pretty smooth. There are a few things that effect the functionality and usability, but overall the experience is smooth. There are minor things that could make the experience better.

Pros

BuildPro is pretty easy to navigate. Block scheduling makes the system much easier to use. It is easy to find uploaded documents, find information, etc.

Cons

BuildPro Calendar is a static in its functions. Single Day View shows a whole 2 week calendar. It also does allow you to drag/move tasks to a new date from this interface. That would help tremendously. We can currently write EPOs to multiple jobs within whichever community we are writing the EPO for that particular lot, it would be nice to write an EPO and be able to write it for multiple jobs within whatever community we are assigned to. Lastly, we find ourselves having to re-write EPOs that were written to the wrong vendor once they are approved or rejected. It would be great to be able to adjust the EPO after it has been approved or rejected to escape having to write another EPO.

Review Source

RR

Ryan R.  
Construction Manager  
Construction  
Used the software for: 2+ years

### "Terrific scheduling and communication tool!"

April 24, 2019

5.0

As our trade partners come to trust our scheduling and communication through BuildPro, they gain more faith in us as a builder. That trust level and the ease of submitting and completing items for payment makes us the builder of choice

Pros

I love the ease of scheduling, rescheduling, and communicating with our trade partners. Being able to track schedule changes and review performance based on that data allows me to have constant control of my schedule, making me more effective and efficient.

Cons

Occasional bugs and failures are frustrating. Spending time to create a schedule only to have the system fail and lose my dates is very frustrating. Errors with sending notes is too common

Review Source

MP

Maria P.  
OFFICE MANAGER  
Construction  
Used the software for: 2+ years

### "SUPPLYPRO/HYPHEN SOLUTIONS"

May 3, 2019

3.0

BEEN USING IT SINCE IT'S INCEPTION WITH TOLL BROTHERS, INC. - PRETTY GOOD WITH RECORDS FROM PREVIOUS YEARS - STILL NEEDS SOME WORK BETWEEN APPLICATIONS

Pros

RECORDS ARE EASY TO RETRIEVE - INFORMATION NEEDED IS USUALLY THERE

Cons

TRAINING REQUIRED - BUILDPRO/SUPPLY PRO DO NOT WORK WELL AS THEY SHOULD - THERE ARE DIFFERENCES THAT CAUSE A LOT OF GRIEF AND HEADACHE - RESULTING IN MORE THAN USUAL TIME SPENT TO RESOLVE SOMETHING THAT IS REALLY PRETTY EASY - DOES NOT UPDATE ON ITSELF WITH INFORMATION NEEDED TO WORK WITH BUILDPRO - UNNECESSARY INFORMATION REPEATED IN SYSTEM - PRINTING OF SHEETS HAVE TO BE RE-ALIGNED TO GET ALL INFORMATION ON A SHEET.

Review Source

MW

Marc W.  
Construction Manager  
Construction  
Used the software for: 1-2 years

### "Hyphen "

May 10, 2019

4.0

Overall I like it from my perspective. It help to track everything. It does not let me know that schedule changes are received when I change them. Also the fact I can’t alter my own template personally makes schedule change divert time consuming. If I change something or need to flip tasks it throws the whole template off which means I must go one by one to change schedules

Pros

It covers a large amount of info and has a lot of ability to track everything. Wish it integrated with supply pro a bit easier. As it is one of many systems it seems to be a beast of burden to some subs that are not as computer savvy and can create redundancy have to schedule then send a separate email and call

Cons

There is so much it can be overwhelming to those less tech savvy. The integration from new star to buildpro to supply pro can be sketchy

Review Source

DM

Dave M.  
VP  
Construction  
Used the software for: 2+ years

### "Helpful Software - Still growing up"

March 15, 2019

4.0

As stated we fully believe that BuildPro works. We are working through the minor issues with schedules easily. We are unsure of the supplier side communications. We also have strong feelings that the Admin resources are lacking enough information to be useful at this time.

Pros

I like that the software fills a gap for builders and had created the standard for a cross functional communicator for builders and sub-contractors. I have no doubt that the programmers are constantly working for improvements. From a general contracting perspective the schedule tool functions nicely and new add on features so far have been welcome.

Cons

Reports. The so-called canned reports are not designed with a holistic intent of solid reporting and seem to be whatever someone paid for a report gets dumped in line as an available report. A number of them do not function. I would love to see a report writer that allowed selection of key data to be easily added/subtracted.

Review Source

JB

Jim B.  
Business Systems Analyst  
Construction  
Used the software for: 1-2 years

### "BuildPro - user"

July 30, 2020

4.0

Reducing the need for printed copies of plans and specifications. Primarily to avoid the need for field staff and work crews to come to the office for these items (especially during the COVID-19 pandemic). Online, the information is available 7x24 as long as you have a device with a web browser. To date, have NOT experienced an outage or issue with accessing the system

Pros

Access to builders' plans and exterior colors/options for us as a subcontractor. Eliminating the need for paper copies for the office, the field supervisor and the work crew. Access through the Internet via web browser on smart phone, tablet or laptop.

Cons

There is a lack of integration between this and other competing products - often need to either do a screen capture, then paste it into a document for import into another system, or downloading a file as a PDF to likewise import/export. Requiring creating own scripts to automate some of this.

Review Source

Response from Hyphen Solutions

September 22, 2020

Thank you Jim much appreciated. We always appreciate feedback from our valued customers! Our Customer Experience and Product Development teams continue to make updates and enhancements and we have forwarded your feedback. Thank you again.

ET

Eric T.  
Regional Environmental Manager  
Construction  
Used the software for: 2+ years

### "Cumbersome"

May 14, 2019

2.0

We use the SWIM function.

Pros

It is functional and allows business to get done.

Cons

It is extremely cumbersome, complex and antiquated. Technical glitches are rampant. It takes a very long time to load and is very slow. It is not user friendly or intuitive at all. Our people need a training class just to do basic functions. Customer services is non-existent unless you get locked out and need your password reset, which will happen frequently. The features are so limited that it presents challenges with outside regulators.

Review Source

LO

Leanne O.  
Compliance Manager  
Environmental Services  
Used the software for: 6-12 months

### "Slowest Software Ever"

May 11, 2019

1.0

I have endured many long and stressful nights trying to submit inspection reports. This software makes my job harder than it needs to be.

Pros

This software is aesthetically pleasing.

Cons

This software is slow and inefficient. The system is often inaccessible due to maintenance and passwords expiring, making it harder to submit inspections on time. The process of adding a single finding takes so long I could type multiple inspections on another software before this one finding submits. Customer support is not helpful with ongoing issues. The inspection report does not include all necessary components that the permit requires. Character restrictions when describing locations of findings force users to create multiple findings in place of one.

Review Source

Response from Hyphen Solutions

July 15, 2019

Thank you for your feedback. I apologize for the inconvenience you have experienced within BuildPro. We strive to continually improve our products as we are committed to providing you the best tools. In regards to the reporting, please reach out to our Support team and someone will be happy to assist you. Thank you! Kind regards, Hyphen Solutions Marketing

LE

Leanne E.  
Business Systems Manager  
Construction  
Used the software for: 2+ years

### "Highly recommended!"

May 13, 2020

4.0

Pros

This software is easy to set up, easy to use and hassle free.

Cons

The custom reporting was not my favorite.

Review Source

Response from Hyphen Solutions

June 22, 2020

Thank you for your review, Leanne! We provided your comments to our Product Development and Customer Experience teams. We are thrilled that you highly recommend BuildPro and have had success with it. Thank you again.

GB

Garrett B.  
Owner  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### " Hyphen Solutions construction management software Review"

May 3, 2019

5.0

Allows me to get paid in a timely manner and forecast upcoming and ongoing projects.

Pros

I enjoy the accessibility to all the information that can be loaded into the system from scheduling to viewing documents uploaded for specific projects.

Cons

I have no complaints about Hyphen Solutions

Review Source

JW

James W.  
Field Supervisor II  
Construction  
Used the software for: 2+ years

### "Great Software "

March 7, 2019

5.0

I have used hyphen for four years now and it's never glitched on me or froze. I never have a problem accessing the website and I can access it from any mobile device.

Pros

Very Easy to navigate and find what you need.

Cons

Items that were on the website that dont pertain to my job or my company.

Review Source

KC

Kevin C.  
Field Verification Manager  
Construction  
Used the software for: 2+ years

### "Quick, Consice and Easy to Navigate"

April 24, 2019

5.0

Great! Been using for over 6 years without issues.

Pros

All of my information is at my fingertips.

Cons

When in "warranty" job list screen, it seems to have issues updating info quickly.

Review Source

WH

Wilfred H.  
Customer Care Supervisor  
Construction  
Used the software for: 2+ years

### "Pro Revew "

April 24, 2019

5.0

Awesome helps get trade partners paid quickly.

Pros

Ease of use and functioning capabilities

Cons

Redoing p.o’s after having submitted from iPad and or desktop rarely.

Review Source

MA

Mike A.  
Purchaisng Director  
Construction  
Used the software for: 2+ years

### "BuildPro"

May 11, 2019

4.0

Pros

organizing tasks regarding schedules, notifications to trade partners

Cons

the way the system arranges lots and how difficult it is to look up lots

Review Source

dE

daryl E.  
construction manager  
Construction  
Used the software for: 2+ years

### "little hard"

May 7, 2019

3.0

it is hard for me to grasp the scheduling tools

Pros

I like that I can reschedule the lot's all the way down.

Cons

that you cannot reschedule multiple lots .

Review Source

LI

LaCoura I.  
Starts Assistant  
Construction  
Used the software for: 2+ years

### "BuildPro Strengh and Weakness"

May 7, 2019

4.0

Pros

Documents are easy to upload and finding them according to job number

Cons

Sometimes clicking on job number can go slowly

Review Source

pM

patricia M.  
billing coordinator  
  
Used the software for: 2+ years

### "Hyphen is an extremely easy program to use"

June 27, 2017

5.0

Pros

Easy to use, easy to view / print documents. Time stamps any changes made. Able o leave notes in real time.

Cons

I can't just pull up an address and hit enter for it to pull up all documents. The schedule function doesn't allow me to select an item from there and pull up all related documents.

Review Source

JB

James B.  
CM  
Construction  
Used the software for: 6-12 months

### "Very useful software "

April 25, 2019

5.0

As a construction manager I oversee the building process on many homes at the same time in varying stages. Having build pro mix coordinating with suppliers and vendors much easier in terms of scheduling and communication.

Pros

The to do list is great as it brings up everything that needs to be addressed or scheduled based on leadtimes. It’s a great starting point every morning.

Cons

Inability to easily go “back” a page in certain circumstances

Review Source

PW

Pat W.  
President  
Construction  
Used the software for: 1-2 years

### "Dependable and User Friendly Software"

May 10, 2019

5.0

It's been a great experience thus far!!

Pros

The ability to have everything in one place - communications with builders, payment status, plans etc

Cons

I wish the costs we lower per Purchase Order

Review Source

JD

Jake D.  
Project manager  
Construction  
Used the software for: 6-12 months

### "Great!"

April 24, 2019

5.0

It is my main tool in the field I enjoy it

Pros

Easy to use and pay contractors as well as schedule

Cons

Not being able to click off finished tasks in the “completed by supplier” tab

Review Source

JK

Jonathan K.  
Field Operations Manager  
Construction  
Used the software for: 6-12 months

### "Buildpro"

May 3, 2019

5.0

My company started using Hyphen's Buildpro system at the request of a client. Several other clients have now began using Buildpro and linked us to their jobs, so now we use Buildpro for the majority of our inspection services.

Pros

As a 3rd party inspector, it was a seamless transition to start using Hyphen's Buildpro system and integrate it with our current system.

Cons

I've run into some technical issues with using the buildpro app in areas with poor cell reception.

Review Source

BP

Brian P.  
Customer care associate  
Construction  
Used the software for: 6-12 months

### "Easy operations "

May 10, 2019

5.0

Pros

How easy it was to learn how to use it and apply to the jobs that I work on

Cons

Just the amount of step it take to complete what I am working on

Review Source

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