--- title: "Positive User Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Positive User Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/225129/Usercom/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Positive User Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Positive User ## What is Positive User? Positive User is an omnichannel emailing and customer engagement platform aimed at boosting engagement and improving conversion by using a single data source for your customers. With a single source of data, Positive User makes it easy to automate repetitive tasks and build relevant and personal messages for any given moment to help you increase your conversion rates and engagement. Interested in Live Chat? Swing by and get a 7-day trial and get access to all the tools today. ## What is Positive User used for? [Email Marketing](https://www.capterra.com/email-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 68 user reviews Reviews sentiment Positive 94% Neutral 1% Negative 4% Starting price €69 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Positive User?[Manage this product listing](https://www.g2.com/products/positive-user-user-com/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Positive User 4.5 (68) VS. [### Brevo](https://www.capterra.com/p/132996/brevo/) [4.6 (3,526)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price €69 Per Feature, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (68) Ease Of Use 4.6 (3,514) Value For Money 4.4 (57) Value For Money 4.5 (3,091) Customer Service 4.8 (58) Customer Service 4.5 (3,090) ## Positive User alternatives [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) [4.6 (2,574)](https://www.capterra.com/p/79367/ActiveCampaign/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/79367/ActiveCampaign/) Highest Rated [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,325)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) [4.3 (2,956)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31898/Constant-Contact/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [View all alternatives](https://www.capterra.com/p/225129/Usercom/alternatives/) ## FAQs about Positive User Overview ### What problems does Positive User solve? Positive User solves repetitive campaign management, fragmented customer data, and limited visibility into audience engagement. It helps marketing, sales, customer success, and growth teams build targeted email journeys, segment contacts, schedule communications, track visitor behavior, run conversion tests, and follow up on campaign results without relying on manual database work or IT support. Answer based on 24 reviews Overview ### Which roles and teams benefit most from Positive User? Positive User is most used by marketing, communications, and growth teams to manage campaigns, coordinate messaging, and track digital engagement. Sales and e-commerce staff use it to support customer outreach and online activity, while founders, executives, project managers, and office teams monitor operations, collaboration, and business priorities. Answer based on 64 reviews Overview ### What company size and industries is Positive User built for? Positive User is an emailing and customer engagement solution for small businesses, which represent 71% of reviewers, across Computer Software (16%), Marketing and Advertising (14%), and Information Technology and Services (14%). It also supports startups, agencies, midsize businesses (16%), and enterprises (13%) managing users through an omnichannel dashboard. Answer based on 68 reviews Features and Usability ### What are the key features of Positive User? Positive User includes core app notifications, appointment scheduling, lead scoring, and SMS notifications. Its most-discussed capabilities center on marketing automation for behavior-triggered campaigns, live chat for customer conversations, email management, and task automation. CRM records, visitor tracking, segmentation, and team collaboration support coordinated sales, marketing, and support workflows. Answer based on 24 reviews Integrations ### Which third-party tools and platforms does Positive User integrate with? Positive User integrates with more than 40 third-party tools and platforms across commerce, marketing, productivity, and support. Key catalog integrations include Google Workspace, Gmail, Google Drive, Google Calendar, Google Forms, Google Analytics 360, Airtable, Calendly, Intercom, Adobe Commerce, BigCommerce, Drupal, Joomla, Kajabi, Instapage, and FullContact. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Positive User offer? Positive User provides in person training, live online sessions, webinars, documentation, and videos to support getting started. In person and live online formats allow guided instruction, webinars cover scheduled group learning, documentation serves as written reference, and videos offer visual step-by-step material. Answer based on 1 reviews Getting Started and Support ### What customer support options does Positive User offer? Positive User provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Reviewers often describe support as helpful and quick, with staff resolving issues and explaining features clearly. Some also mention occasional frustration when trying to get account changes handled or when navigation feels unclear. Answer based on 7 reviews Features and Usability ### How well does Positive User handle marketing automation? Positive User automates targeted email campaigns, customer journeys, and follow-up tasks from one marketing workspace. Marketing teams value its campaign builder, segmentation, personalization, scheduling, and performance tracking. New users may need time to configure automation rules, but onboarding and support help teams turn repetitive outreach into repeatable workflows. Answer based on 24 reviews Features and Usability ### What features does Positive User include? Positive User combines marketing automation, live chat, customer tracking, segmentation, analytics, forms, pop-ups, and sales pipeline tools. Small business and marketing teams like keeping these functions in one platform. Some users find certain settings hard to locate and want greater flexibility, deeper knowledge-base content, or additional integrations. Answer based on 19 reviews ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Positive User supports all three features that reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer communication organized, allowing teams to deliver timely support and maintain more consistent customer interactions. Multi-Channel Communication 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Email Campaign Management 4.6 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Plan, execute, and analyze email marketing campaigns Contact Management 4.5 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Optimization 4.5 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Optimize content to ensure it is easily accessible for mobile users Campaign Scheduling 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Positive User 178 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - App Notifications: Set-up notifications and alerts for mobile apps. - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Blended Call Center: A call center that both makes and receives calls - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - CAN-SPAM Compliance: Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act - Canned Responses: Shortcuts for inputting frequently used messages - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Database: Electronic storage of stakeholder contact information - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Activity Monitoring: Monitor and track what your employees are doing - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Image Library: Store and manage images - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Optimization: Optimize content to ensure it is easily accessible for mobile users - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Multivariate Testing: Create many versions of emails, forms, or actions and gauge which is most effective - Notification Scheduling: Schedule when notifications are sent - Offline Form: Form to collect visitor contact information when live chat isn't available - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Predictive Analytics: Predict future data based on historical data sets - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Search Marketing: Track visibility and traffic from search engines - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Signature Management: Add and maintain centralized email signature(s) across an organization - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Softphone: Use your computer as a phone device to make calls over the internet - Spam Blocker: Filters used to determine different types of malware threats - Subscriber Management: Add or remove subscribers from mailing lists - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Target Account Identification: Identify a list of target accounts that marketers want to turn into customers - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Web-based Deployment: SaaS, web-based, online deployment - Website Integration: Seamlessly integrates with 3rd party websites - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.4 (68) 4.4 Based on 68 reviews ## Pricing Value for money 4.4 (57) Free Trial Basic Contact Vendor for Pricing Campaigns €69.00 Marketing Automation Suite €199.00 Customer Engagement Platform €499.00 Performance €999.00 Value for money 4.4 (57) 4.4 Based on 57 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (58) 4.8 Based on 58 reviews ## User reviews Overall rating 4.5 Based on 68 reviews Filter by rating 5(47) 4(17) 3(1) 2(0) 1(3) Mentioned topic Sorted by most recent DL Denis L. Customer service rep Transportation/Trucking/Railroad ### "positiveuserden" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2026 Positive User is a powerful, feature-rich platform that helps centralize customer communications and automate marketing activities while remaining relatively easy to use. Pros Multiple communication channels in one platform. Good value for money compared to some enterprise competitors Cons Initial setup can be time-consuming. Some advanced features have a learning curve. Reporting and analytics could be more detailed for certain users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stephanie B. Responsable Communication Automotive ### "Satisfaction qualité et service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 27, 2026 Je suis satisfaite du logiciel Sarbacane, c'est un logiciel fluide et facile à prendre en main. Le service des différentes équipes est super Pros La communication entre les différentes équipes. Le suivi de ma demande pour la mise en place du logiciel L'aide apportée lors de la configuration Cons Pour le moment, je n'ai rien qui ne me fait penser négativement. Tout est facile avec ce logiciel Sarbacane Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Support pas très réactif et en plus communique en anglais, toutes les vidéos et aides sont en anglais Suspension du compte alors que j'avais de l'aide pour la configuration du domaine, mais vu que le support aide n'est pas réactif, la suspension été plus réactive! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fabien H. Chef de projet digital Higher Education ### "Très bon outil d'emailing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2025 Outil agréable à utiliser, hotline performante, Tarifs corrects. Equipe support accessible et réactive Pros Équipes réactives ! Outil agréable à utiliser, hotline performante, Tarifs corrects. Equipe support accessible et réactive Cons Temps de chargement parfois un peu plus long. L'utilisation des formulaires nécessite une connexion internet. Les crédits ne sont pas glissant sur l'année même en cas de renouvellement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DT Delphine T. Chargée de communication Computer Software ### "Merci \[caché sensible contenu\] !" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Un grand merci à Anaïs pour son aide précieuse et son professionnalisme Pros J'en apprends tous les jours ! Je suis contente d'apprendre que les clients peuvent ajouter l'événement à leur agenda Cons RAS. A ce jour, je n'ai pas de remarques particulières. Je découvre. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL AFEF L. ASSISTANTE COMMERCIALE ET MARKETING Retail ### "Ma solution parfaite à mes campagnes d'emailing !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 3, 2025 Ce logiciel m'a beaucoup aide à concevoir, envoyer et analyser des newsletters, des campagnes d'emailing et des automations marketing. Pros Il nous offre la possibilité de segmenter les listes d'abonnés pour cibler des groupes spécifiques, en fonction de critères comme l'âge, la localisation, ou les comportements des utilisateurs. Cons Je ne trouve pas pour le moment, si je détecterai un inconvenien, je ferai un autre avis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Responsable Marketing Digital Mechanical or Industrial Engineering ### "Le meilleur outil d'emailing du marché" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 25, 2024 Le meilleur outil d'emailing du marché selon moi. Pros Design facile, utilisation très intuitive de l'outil Cons Je n'ai rien à signaler de négatif pour le moment Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Outil déjà utilisé dans l'entreprise dans laquelle je suis arrivée Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Margot B. Chargée de communication Civic & Social Organization ### "Très bon outil emailing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2024 Pros Client depuis plusieurs années, nous sommes satisfaits par la plateforme et l’accompagnement proposés. L’équipe est toujours de bon conseil et à notre écoute, ce qui est un vrai plus ! Cons Nous n'avons pas d'inconvénient particulier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 4, 2024 Bonjour Margot, Merci infiniment pour votre retour élogieux ! Nous sommes ravis de savoir que notre plateforme et notre accompagnement vous satisfont. L'écoute de nos clients est essentielle pour nous, et nous sommes heureux de pouvoir vous apporter des conseils utiles. Votre fidélité est précieuse et nous nous engageons à continuer à vous offrir le meilleur service possible. À très bientôt ! L'équipe Sarbacane LD Laure D. Chef de projet Program Development ### "Des beaux emails et du conseil" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 28, 2024 Utilisation hebdomaire pour des mails très simple. Je n'ai pas d'enjeu lié à du CRM donc cela simplifie la gestion Email Pros L'accès à du conseil et des recommandations de la part du Service Client. La simplicité de la plateforme. La mise en page facile des emails Cons On peut être bloqué pour des mises en page plus complexe (type encadrement d'élément, taille des blocs images..). La retouche du code serait plus simple avec un éditeur dédié Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 30, 2024 Bonjour Laure, Merci beaucoup pour votre avis détaillé ! Nous sommes ravis que vous appréciiez la simplicité de la plateforme ainsi que l'accès à des conseils et recommandations personnalisés. Votre retour sur les aspects de mise en page plus complexes et l'éditeur de code est très précieux, et nous en tiendrons compte pour continuer à améliorer notre outil. A bientôt, L'équipe Sarbacane. VS Violette S. Cheffe de projet web Entertainment ### "Sarbacane au top !" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 17, 2024 Pros Nous sommes globalement très content de l'utilisation de Sarbacane, sans compter l'accompagnement Exclusive qui nous permet d'avoir un suivi personnalisé tous les mois sur les performances de nos campagnes :) Cons Les blocs condi qui ne fonctionnent pas tout le temps. Des fonctionnalités qui n'existent pas que j'avais détaillé. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marine S. Trade marketing Content Manager Entertainment ### "Avis Trade Marketing - Focus Entertainment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2024 Pros La différence entre version PC et mobile, l'envoi prédictif... Cons La gestion des fonds avec les blocs, les possibilités GIFs et vidéos limitées... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 18, 2024 Bonjour, Merci beaucoup pour votre retour ! Nous sommes heureux de savoir que vous appréciez plusieurs aspects de notre logiciel. Nous nous efforçons de garantir un logiciel facile à prendre en main et performant. Nous prenons note de vos retours et votre feedback est essentiel pour nous aider à nous perfectionner. A bientôt, L'équipe Sarbacane. [View all Reviews](https://www.capterra.com/p/225129/Usercom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.