--- title: "Positive User Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Positive User the right Live Chat solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/225129/Usercom/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Positive User 4.5 (68) [View alternatives](https://www.capterra.com/p/225129/Usercom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of Positive User Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews Izabela H Growth CatalystInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “I have everything that I need in one place, and that allows our team to be more organized and user-oriented.“ December 11, 2020 Amadeusz B Project managerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “I really miss a section of the tool where i could gather product feedback from users“ July 12, 2022 Izabela H Growth CatalystInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.“ December 11, 2020 Adam G Marketing ManagerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Marketing automation works really well and have great capabilities.“ July 20, 2021 Adam G Marketing ManagerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.“ July 20, 2021 ## Showing most helpful reviews Showing 1-25 of 68 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Customer service rep Used the software for: Less than 1 year ### "positiveuserden" September 24, 2026 5.0 Positive User is a powerful, feature-rich platform that helps centralize customer communications and automate marketing activities while remaining relatively easy to use. Pros Multiple communication channels in one platform. Good value for money compared to some enterprise competitors Cons Initial setup can be time-consuming. Some advanced features have a learning curve. Reporting and analytics could be more detailed for certain users. Review Source Responsable Communication Used the software for: Less than 1 year ### "Satisfaction qualité et service" February 9, 2026 5.0 Je suis satisfaite du logiciel Sarbacane, c'est un logiciel fluide et facile à prendre en main. Le service des différentes équipes est super Pros La communication entre les différentes équipes. Le suivi de ma demande pour la mise en place du logiciel L'aide apportée lors de la configuration Cons Pour le moment, je n'ai rien qui ne me fait penser négativement. Tout est facile avec ce logiciel Sarbacane Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Support pas très réactif et en plus communique en anglais, toutes les vidéos et aides sont en anglais Suspension du compte alors que j'avais de l'aide pour la configuration du domaine, mais vu que le support aide n'est pas réactif, la suspension été plus réactive! Review Source Chef de projet digital Used the software for: Less than 1 year ### "Très bon outil d'emailing" December 15, 2025 5.0 Outil agréable à utiliser, hotline performante, Tarifs corrects. Equipe support accessible et réactive Pros Équipes réactives ! Outil agréable à utiliser, hotline performante, Tarifs corrects. Equipe support accessible et réactive Cons Temps de chargement parfois un peu plus long. L'utilisation des formulaires nécessite une connexion internet. Les crédits ne sont pas glissant sur l'année même en cas de renouvellement Review Source Jakub N. Web Analyst Used the software for: Less than 1 year ### "Magnificent support, and a good product" March 16, 2021 4.0 I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood. Pros Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly. Cons It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click… Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) We needed something more focused on marketing automation. We also wanted to be able to send web push notifications. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reasons for choosing Positive User We got convinced by pricing and the set of functions. Review Source Marketing Manager Used the software for: Less than 1 year ### "Great software with excellent customer service" July 21, 2021 5.0 I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help. Pros User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great. Cons There could be more nice-looking templates to build emails and pop-ups. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Because marketing automation works better in User.com Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Positive User I think it's the best price-quality ratio. Review Source Eldar G. CEO Used the software for: Less than 1 year ### "Why Our Team Had to Say Goodbye to User.com" April 17, 2023 1.0 Pros It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team. Cons Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? Switched from [Fin](https://www.capterra.com/p/10031266/Fin/) Review Source Marketing Manager Used the software for: Less than 1 year ### "Proactive support team" October 29, 2020 5.0 Pros Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign. Cons User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users. Switched from [Fin](https://www.capterra.com/p/10031266/Fin/) The startup offer from Intercom offers great value for money, but after one year the price is just too steep. I find user.com to offer the same value if not more for a more reasonable price. Review Source Response from User.com December 15, 2020 Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time! Izabela H. Growth Catalyst Used the software for: Less than 1 year ### "Great all-in-one sales and marketing automation tool " December 14, 2020 5.0 We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously. Pros I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. Cons Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time) Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/) Reasons for choosing Positive User Transparent pricing and full GDPR compliance Review Source Response from User.com December 15, 2020 Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer! Francois Pascal N. Service provider Used the software for: Less than 1 year ### "Sarbacane is one of the very few emailing solutions to be available as a SaaS solution, and Desktop " June 23, 2023 4.0 Pros It offers a free 30-day trial version to familiarize you with its environment, Sarbacane is easy to use and very ergonomic. Cons However, its cost is a little high for companies just starting out on the Internet. Switched from [FireDrum Email Marketing](https://www.capterra.com/p/139932/FireDrum-Email-Marketing/) Review Source Amadeusz B. Project manager Used the software for: 1-3 years ### "A complex tool for live chat and automations on your website" July 19, 2022 5.0 Pros First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to Cons I really miss a section of the tool where i could gather product feedback from users Review Source Marketing Manager Used the software for: 1-3 years ### "Marketing machine that can boost your effectiveness with no need of IT team" April 16, 2020 5.0 Pros If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you. Cons Some features aren't so flexible as they could be. Review Source Response from User.com April 20, 2020 Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you. Volkan O. CEO and Founder ### "Bad customer support, administration and misleading information" April 4, 2018 1.0 Pros I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries. Cons They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday, I've got an email from them, it's written I have 0 new customers... like that. I logged in the admin panel and I still couldn't use any functionality but "time to pay" text was gone (good move). I wanted to delete my account but I couldn't reach settings page. I need to apply a plan to reach settings page in the admin panel. I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet. I hope they delete my account and they never contact me anymore. Review Source Afef L. ASSISTANTE COMMERCIALE ET MARKETING Used the software for: Less than 1 year ### "Ma solution parfaite à mes campagnes d'emailing !" January 21, 2025 5.0 Ce logiciel m'a beaucoup aide à concevoir, envoyer et analyser des newsletters, des campagnes d'emailing et des automations marketing. Pros Il nous offre la possibilité de segmenter les listes d'abonnés pour cibler des groupes spécifiques, en fonction de critères comme l'âge, la localisation, ou les comportements des utilisateurs. Cons Je ne trouve pas pour le moment, si je détecterai un inconvenien, je ferai un autre avis. Review Source Assistante formation Used the software for: 3-5 years ### "Avis Sylvie" May 28, 2024 5.0 Très bonne expérience globale. A l'aise dans l'outil, car je travaille avec depuis de longues années... L'avantage des coachs mis en place nous permet de mettre fin à des habitudes parfois erronées. Très intéressant... Pros Sa maniabilité, son ergonomie, rapidité, Cons Recherche de campagnes stats pas efficace Review Source Chef de projet numérique Used the software for: 3-5 years ### "Fiable et utile" June 5, 2024 5.0 Nous sommes accompagnés depuis plusieurs années par Sarbacane et en sommes très satisfaits. Le service est complet et fiable, le support réactif, l'accompagnement personnalisé. Pros Fonctionnalités complètes Service fiable Accompagnement personnalisé Cons Rien de négatif, la solution est adaptée à notre besoin Review Source Assistante Marketing Used the software for: 3-5 years ### "Excellent accompagnement Exclusive" June 7, 2024 4.0 Expérience très satisfaisante dans sa globalité. Pros Accompagnement Exclusive de qualité avec de très bons conseils pratiques, permettant une utilisation optimale des différentes fonctionnalités de Sarbacane avec d'excellents résultats à la clé. Un grand merci à \[sensitive content hidden\]. Cons Parfois, certaines fonctionnalités ne fonctionnent pas très bien (ex : bug d'affichage lors de la conception de campagnes e-mailing et de formulaires ; adresses email détectées comme NPAI à tord). Review Source Response from User.com June 18, 2024 Bonjour, Nous sommes ravis de savoir que vous appréciez notre accompagnement Exclusive et les conseils pratiques qui vous permettent d'utiliser de manière optimale les différentes fonctionnalités de Sarbacane. C'est un plaisir de constater que nos efforts se traduisent par d'excellents résultats pour vos campagnes. Un grand merci à vous pour votre confiance et votre fidélité. Votre feedback est précieux et nous aide à perfectionner nos services. A bientôt, L'équipe Sarbacane. Chargée de communication et marketing Used the software for: 1-3 years ### "Avis sarbacane" June 13, 2024 5.0 Pros intuitif, facile, simple, interface top et communication Cons recherches des précédentes campagnes avec plusieurs marques Review Source Response from User.com June 18, 2024 Bonjour, Merci beaucoup pour votre retour ! Nous sommes ravis de savoir que vous trouvez Sarbacane intuitif, facile à utiliser et simple. Nous nous efforçons constamment de rendre notre outil aussi convivial que possible. Nous prenons note de votre suggestion concernant la recherche des précédentes campagnes et la transmettons à notre équipe produit. A bientôt, L'équipe Sarbacane. Cheffe de projet web Used the software for: 3-5 years ### "Sarbacane au top !" June 21, 2024 4.0 Pros Nous sommes globalement très content de l'utilisation de Sarbacane, sans compter l'accompagnement Exclusive qui nous permet d'avoir un suivi personnalisé tous les mois sur les performances de nos campagnes :) Cons Les blocs condi qui ne fonctionnent pas tout le temps. Des fonctionnalités qui n'existent pas que j'avais détaillé. Review Source Trade marketing Content Manager Used the software for: 1-3 years ### "Avis Trade Marketing - Focus Entertainment" June 13, 2024 5.0 Pros La différence entre version PC et mobile, l'envoi prédictif... Cons La gestion des fonds avec les blocs, les possibilités GIFs et vidéos limitées... Review Source Response from User.com June 18, 2024 Bonjour, Merci beaucoup pour votre retour ! Nous sommes heureux de savoir que vous appréciez plusieurs aspects de notre logiciel. Nous nous efforçons de garantir un logiciel facile à prendre en main et performant. Nous prenons note de vos retours et votre feedback est essentiel pour nous aider à nous perfectionner. A bientôt, L'équipe Sarbacane. directrice conseil Used the software for: I used a free trial ### "Outil CRM souverain" December 4, 2023 4.0 Pros Un des gros avantage de sarbacane, c'est que c'est un logiciel français, pour certains clients cela est primordial pour des question de sécurité. simple, intuitif et complet, permet de gérer des campagnes omnicanales et de traiter les contacts. Cons Le coût et la gestion du nombre de contacts peuvent être un frein lorsque l'on compare différentes offres de solution similaire. Review Source Conception Used the software for: Less than 1 year ### "Avis sur Sarbacane " December 7, 2023 4.0 Pros Facilité de la création des compagnes publicitaires Cons Les limitations et les coûts supplémentaires sur des fonctionnalités avancées Review Source Roxana M. Marketing Manager Used the software for: Less than 1 year ### "User is a all-in-one solution for every Marketing Team! " August 30, 2020 5.0 I am happy! They do an amazing job and they really have an impact on our overall performance as a Marketing Team.. Pros Not only User is so easy-to-use, but the range of possibilities is unlimited with this tool. You can manage from one place I'd say all of your communications channels with your users, whether we talk about leads, prospects, people looking for support on your live chat and MORE. Cons My experience with User has been so far, so good. I'm happy with the value they provide and the support I've received along the way. Review Source Vanessa D. Customer Success Specialist Used the software for: I used a free trial ### "Your One Stop Marketing and Management Tool!" January 6, 2021 5.0 Pros So thankful for this tool as it was a huge help in management thus saving a lot of time. Its marketing features are so easy to use and really do the job. I wish I could have discovered this tool sooner. :) Cons I'm continuously exploring the other features of User.com and I'm overall happy so far! Review Source Business Development Manager Business Development Manager Used the software for: Less than 1 year ### "Great customer support " December 9, 2021 5.0 Everything is ok so far Pros Perfect customer support - prompt, precise, superkind! Cons Creating campaigns for automation is a little bit confusing when you start. Review Source Chargée de communication Used the software for: Less than 1 year ### "Merci \[caché sensible contenu\] !" May 9, 2025 5.0 Un grand merci à Anaïs pour son aide précieuse et son professionnalisme Pros J'en apprends tous les jours ! Je suis contente d'apprendre que les clients peuvent ajouter l'événement à leur agenda Cons RAS. A ce jour, je n'ai pas de remarques particulières. Je découvre. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.