# User.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is User.com the right Live Chat solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225129/Usercom/reviews --- User.com 4.6 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of User.com Ease of use 4.2 Customer Service 4.8 ## Pros and Cons in Reviews Adam G Marketing ManagerAccounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.“ July 20, 2021 Izabela H Growth CatalystInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.“ December 11, 2020 KT Kyrylo T Marketing ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Feature-rich software with great automation potential and superb support team.“ October 23, 2020 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jakub N. Web Analyst Marketing and Advertising Used the software for: 6-12 months ### "Magnificent support, and a good product" March 11, 2021 4.0 I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood. Pros Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly. Cons It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click… Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Reason for choosing User.com We got convinced by pricing and the set of functions. Switched from [GetResponse](https://www.capterra.com/p/153948/GetResponse/) We needed something more focused on marketing automation. We also wanted to be able to send web push notifications. Review Source VR Verified Reviewer Marketing Manager Accounting Used the software for: Less than 6 months ### "Great software with excellent customer service" July 20, 2021 5.0 I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help. Pros User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great. Cons There could be more nice-looking templates to build emails and pop-ups. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing User.com I think it's the best price-quality ratio. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Because marketing automation works better in User.com Review Source Eldar G. CEO Computer Software Used the software for: Less than 6 months ### "Why Our Team Had to Say Goodbye to User.com" April 14, 2023 1.0 Pros It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team. Cons Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? Review Source KT Kyrylo T. Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Proactive support team" October 23, 2020 5.0 Pros Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign. Cons User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) The startup offer from Intercom offers great value for money, but after one year the price is just too steep. I find user.com to offer the same value if not more for a more reasonable price. Review Source Response from User.com December 15, 2020 Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time! Izabela H. Growth Catalyst Information Technology and Services Used the software for: 6-12 months ### "Great all-in-one sales and marketing automation tool " December 11, 2020 5.0 We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously. Pros I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. Cons Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time) Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing User.com Transparent pricing and full GDPR compliance Review Source Response from User.com December 15, 2020 Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer! Amadeusz B. Project manager Computer Software Used the software for: 1-2 years ### "A complex tool for live chat and automations on your website" July 12, 2022 5.0 Pros First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to Cons I really miss a section of the tool where i could gather product feedback from users Review Source Marcin J. Marketing Manager Automotive Used the software for: 1-2 years ### "Marketing machine that can boost your effectiveness with no need of IT team" April 10, 2020 5.0 Pros If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you. Cons Some features aren't so flexible as they could be. Review Source Response from User.com April 20, 2020 Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you. Volkan O. CEO and Founder Computer Software Used the software for: ### "Bad customer support, administration and misleading information" April 1, 2018 1.0 Pros I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries. Cons They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday, I've got an email from them, it's written I have 0 new customers... like that. I logged in the admin panel and I still couldn't use any functionality but "time to pay" text was gone (good move). I wanted to delete my account but I couldn't reach settings page. I need to apply a plan to reach settings page in the admin panel. I used real-chat and wrote that "please delete my account" but I still have an account and they didn't delete my account yet. I hope they delete my account and they never contact me anymore. Review Source Arnoldas R. Executive Director Used the software for: 1-2 years ### "Just do what intend to very well" November 23, 2017 5.0 Pros Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones). Cons Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features. Review Source Anna O. Head of Growth Internet Used the software for: I used a free trial ### "A full-stack marketing automation tool" July 20, 2020 5.0 Pros User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately Cons Nothing to dislike at the moment, if something appears, I will get back to this review. Review Source RS Ruud S. Co-founder Computer Software Used the software for: Less than 6 months ### "Good chatting tool" September 1, 2017 4.0 Customer Interaction. Pros The trigger messages and the chatting tool features. Also, the layout of the chat option on the website looks cool! Cons The newsletter template tool doesn't work very convenient. Mailchimp is way better for that, so we design them there and export to HTML. Review Source HW Hannah W. Co-Founder Used the software for: Less than 6 months ### "Great software with excellent UI" September 25, 2017 5.0 Pros I'm a fan -- their WordPress integration is great and is able to pick up on user signups automatically. UserEngage has great UI and so I was able to get up and running right away with no problems. If you're a business and looking to communicate with visitors and customers, you should give it a try. Review Source VR Verified Reviewer Senior Growth Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Intuitive and powerful" September 11, 2020 5.0 I am very pleased with the product. Would highly recommend it to anyone looking to automate marketing to push users into the right path Pros I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly Cons I wish their email builder was available on lower-tiered plans Review Source Response from User.com December 15, 2020 Thanks for your feedback! Glad to have you using User.com! EÁ Eduardo Á. CMO Founder Automotive Used the software for: 6-12 months ### "Gran variedad de funciones" November 14, 2022 5.0 Pros Herramienta que te ofrece muchas opciones para mejorar tus procesos de venta, sencilla de implementar sin necesidad de conocimientos técnicos Cons La aplicación a veces es algo lenta, pero por lo general va muy bien Review Source VR Verified Reviewer Co-founder, web & graphic designer, PM, front-end developer Computer Software Used the software for: 6-12 months ### "Software with a lot of potential but significant number of errors" March 10, 2018 3.0 Pros It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them. Cons UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new. Review Source Response from User.com May 7, 2020 Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks! VR Verified Reviewer Office Administrator Computer Software Used the software for: Less than 6 months ### "Intelligent Automation that is easy to use" June 6, 2019 5.0 Pros The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps. Cons The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference. Review Source Response from User.com April 17, 2020 Thanks for the kind words and positive feedback on our software. ER Evelyn R. Customer Support Education Management Used the software for: 1-2 years ### "Conversion rate UP" August 24, 2016 5.0 I started using UserEngage when I began to struggle with a low conversion rate on my side. I couldn't afford well-known platforms and I found UserEngage on Quora as the alternative. Pros \+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add Cons \- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though) Review Source Response from User.com August 24, 2016 Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns! Sheikh S. Founder Computer Software Used the software for: Less than 6 months ### "“All in one solution for Marketing Team”" October 12, 2020 5.0 Pros The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well. Cons Lack of some of the features like Magicmap, in App video call. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source Response from User.com December 15, 2020 Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :) MS Mariusz S. Coo Marketing and Advertising Used the software for: 1-2 years ### "Myshop " June 28, 2021 5.0 Non Pros It is very useful and helps us to provide business Cons Integration with mobile phone Review Source VR Verified Reviewer Junior Front-end Developer Information Technology and Services Used the software for: 1-2 years ### "Happy client" December 2, 2016 5.0 I am a user since the early beta so we’ve seen the progress of the app. It’s collosal. They do titanic work in development. Right now we use it for A/B testing, automatic live chat, pop-ups and forms. If you like tweaking with conversion it should do. It gathers lots of data to play with. Once you master the tool it does miracles I guess it’s a strong standard for marketing automation. reaaaaly cheap as for something this complex. Review Source LS Leszek S. Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "Good job;)" April 8, 2020 5.0 Pros Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team. Cons Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team. Review Source Response from User.com April 10, 2020 Thanks for the positive feedback! We're always striving to provide the best tools for our customers, and it looks like that was something that we were able to do for you. Cheers! Bartosz C. Foreign News Editor Information Technology and Services Used the software for: Less than 6 months ### "Great app" November 30, 2016 5.0 I use it as a completely non-teckie customer and I haven't had any troubles so far. My dev implemented it on our website and I took it from there. For my personal use it has all it takes. Important that the support team takes their job seriously. What I use everyday is live chat, showing forms, personalized newsletters and tracked cold emails. Easy stuff. Recommend the software for non-nerds. Review Source PM Piotr M. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "Valuable software with many useful features" September 11, 2020 5.0 Pros User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience. Cons Everything seems working well, however we're awaiting for even more automation stuff. Review Source MS Monika S. Manager Information Technology and Services Used the software for: Less than 6 months ### "Some fedback" August 24, 2016 4.0 Hey. Wanted to share my quick feedback about userengage experience. Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. It needs to be more functionable, but the idea is great. Pros Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place Cons i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper. Review Source Response from User.com August 24, 2016 Thank you for your feedback! Appreciated! VR Verified Reviewer Director of Business Development Information Technology and Services Used the software for: Less than 6 months ### "Easy to use and easy to deploy!" August 23, 2020 5.0 Pros Visual Sales Pipeline Analytics & User Segmentation Live Chat Calendar Integration Multiple languages supported Cons I look forward to seeing what additional functionality and integrations they add in the near future Review Source Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.