--- title: "Metaphor IVR+ Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Metaphor IVR+ Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/225253/Metaphor-IVR/" page_type: "product" language: "en" --- # Metaphor IVR+ Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Metaphor IVR+ ## What is Metaphor IVR+? Metaphor IVR+ is an automated platform that offers callers highly personalized voice, touch, text and other interaction options and optimizes calls to adapt to their needs. It lets callers decide how they want to interact with the system and gives administrators powerful tools for greater call visibility, optimization and control. Infinite automation possibilities promote customer self-service, while routing complex calls to live agents improve service levels and cut operational costs. ## What is Metaphor IVR+ used for? [IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Metaphor IVR+ Overview Updated August 2026 AI summary Metaphor IVR+ equips midsize and enterprise organizations with IVR tools to manage and automate call center operations across phone and digital channels. It covers call routing, logging, recording, and supports voice customization, surveys, and multiple scripts. Delivered as a cloud-based solution, it includes caller ID and monitoring for added control over customer interactions and service quality. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Metaphor IVR+ 4.0 (1) VS. [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $0.01 Per Month Starting Price $40 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.4 (698) Value For Money 3.0 (1) Value For Money 3.9 (678) Customer Service 5.0 (1) Customer Service 4.1 (648) ## Metaphor IVR+ alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) ## FAQs about Metaphor IVR+ Overview ### What company size and specific industries is Metaphor IVR+ built for? Metaphor IVR+ is designed for companies of any size that run contact centers and manage omni-channel customer experience initiatives. It fits organizations that need customer support operations across phone, digital, and other service channels, rather than a specific industry sector. Features and Usability ### What are the key features of Metaphor IVR+? Metaphor IVR+ includes IVR, caller ID, and monitoring as core features, along with call center management, call routing, call logging, and call recording. It also offers multiple scripts, phone key input, survey and poll management, text to speech, voice customization, and voice mail for call handling and automated interactions. Getting Started and Support ### What training and onboarding options does Metaphor IVR+ offer? Metaphor IVR+ provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online options support guided setup, webinars offer group instruction, and documentation gives written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Metaphor IVR+ offer? Metaphor IVR+ provides 24/7 live rep support and chat. No reviewer feedback is available about support experience, so user sentiment on response speed, helpfulness, or common issues cannot be described from the catalog data. ## Features AI summary Based on 558 IVR reviews Capterra reviewers highlight these features as the top priorities when choosing IVR software: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Metaphor IVR+ supports **Call Center Management** and **Call Routing**, giving teams the tools to oversee call operations and direct callers to the right destination more efficiently. However, it does not include **Automatic Call Distribution**. Instead, it offers **Call Logging** (**46%**) and **Call Recording** (**46%**), which still cover important call tracking and documentation needs. These features help businesses maintain visibility into customer interactions, review call activity, and improve service handling over time. Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Caller ID Identify the number and contact information of a caller before answering the phone Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Metaphor IVR+ 10 features ### All Features - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Caller ID: Identify the number and contact information of a caller before answering the phone - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 3.0 (1) Basic $0.01 Per Month Value for money 3.0 (1) 3.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JD Jennifer D. Owner, CEO ### "Helps Increase Sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2018 Pros The automation will allow your business to promote customer self-service while saving on operational costs. The downside to this is the lack of "real communication" between customer and company so make sure you have the type of business that would actually benefit from this. The natural language and speech recognition feature has been very helpful with our overseas clients. Cons Experienced issues during set-up phase re-routing calls to live agents / and Caller ID was not working on mobile devices. Customer support, however, rectified these problems within a week of set-up. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.