--- title: "Enghouse eKMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Enghouse eKMS Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/225293/eKMS/" page_type: "product" language: "en" --- # Enghouse eKMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Enghouse eKMS ## What is Enghouse eKMS? Knowledge Base Management and optimization service for connecting people with answers. Increases operational efficiency by proactively deflecting highly repetitive, basic request to automated agents - for increased efficiency/$ savings, with only highly specialized requests being routed to skilled agents. Includes advanced KB Mgmt tools: easy real-time editing and authoring, agent templates and workflows, community forums and comments, +full access to our world-class knowledge management team. ## What is Enghouse eKMS used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Enghouse eKMS?[Manage this product listing](https://www.g2.com/products/enghouse-systems-enghouse-ekms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Enghouse eKMS 4.2 (12) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $199 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (12) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 4.3 (12) Customer Service 4.7 (1,538) ## Enghouse eKMS alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Enghouse eKMS Overview ### What company size and specific industries is Enghouse eKMS built for? Enghouse eKMS is designed for organizations ranging from 10 agents to thousands of agents, making it suitable for small teams through large enterprises. It serves financial services, healthcare, government, public sector, utilities, hi-tech companies, service organizations, BPOs, airlines, and telecom providers. Features and Usability ### What are the key features of Enghouse eKMS? Enghouse eKMS offers knowledge base management, knowledge management, and content management for organizing and maintaining internal information. It also includes configurable workflow, customizable forms, templates, and a self-service portal. Collaboration features include chat/messaging, discussions/forums, commenting/notes, real-time notifications, reporting & statistics, and full text search. Getting Started and Support ### What training and onboarding options does Enghouse eKMS offer? Enghouse eKMS provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation gives written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Enghouse eKMS offer? Enghouse eKMS provides 24/7 live rep support and chat. These channels give users direct access to help whenever issues arise, with live assistance suited to urgent questions and chat for quicker back-and-forth communication. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) Enghouse eKMS includes **Real-Time Notifications** but does not offer **Ticket Management** or **Support Ticket Management**. Real-time alerts help teams stay updated on new activity as it happens, making it easier to respond quickly, monitor issue progress, and keep communication timely. This feature provides teams with faster visibility into support events, helping businesses improve responsiveness and stay on top of active service interactions. API Application programming interface that allows for integration with other systems/databases Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Commenting/Notes Leave comments and notes on documents for others to view Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Enghouse eKMS 26 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Forms: Customize contracts and forms to collect specific information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Full Text Search: Search for specific words or phrases within a document or database - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed --- Get Advice We can help you find the software with the features you need. Features 3.9 (9) 3.9 Based on 9 reviews ## Pricing Free Trial Basic $199.00 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (12) 4.3 Based on 12 reviews ## User reviews Overall rating 4.2 Based on 12 reviews Filter by rating 5(4) 4(5) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent BS Brian S. Pricing Analyst Food & Beverages ### "SmartSupport Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 30, 2017 The customer support is great and the search function is fast and easy. Pros Being able to access information quickly. Cons There is nothing at this time that I do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Pete S. Marketing and Advertising ### "Review for SmartSupport" 4.5 Overall Rating 4.5 4.5 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 November 21, 2014 Pros On time, convenience, and customer support is generally good. Cons There is nothing to report about what I do not like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Patty G. Transportation/Trucking/Railroad ### "I would recomend this" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 30, 2014 Pros Quick response. They are very attentive and are always exetremely helpful. Cons I don't have anything negative to say about this product or this vendor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jessica B. Retail ### "Love smart support. Its everything a person needs to help them do what they need to do" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.5 2.5 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 October 29, 2014 Pros Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. Cons The fact that I was really unsure on how to get started. People had to help me with this to get it going. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Amy S. Transportation/Trucking/Railroad ### "Love SmartSupport!" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.5 4.5 Features 4.5 4.5 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2014 Pros Ease of use and great customer service. Cutting-edge technology. Cons I do not have anything about SmartSupport that I do not like at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RA Rebecca A. Primary/Secondary Education ### "SmartSupport Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2014 Pros I like the quality and customer service. I always feel like I am speaking to someone knowledgable. Cons Sometimes, the product can be difficult to navigate and a little confusing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Heather W. Primary/Secondary Education ### "SMART Support" 3.5 Overall Rating 3.5 3.5 Ease of Use 3.0 3.0 Features 3.5 3.5 Customer Service 3.5 3.5 Likelihood to Recommend 6/10 October 28, 2014 Pros It is easy to use, and the customer service is great. Cons The technology glitches. Also, it would be nice to have one person to contact. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Samantha C. Computer Software ### "Excellent!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.5 3.5 Customer Service 3.5 3.5 Likelihood to Recommend 10/10 October 28, 2014 Pros Immediate response on upgrades and always going up and over the expectations of what we are looking for. Cons The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO Stephanie O. Construction ### "Works Well" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 27, 2014 Pros Ease of use for everyday applications. Anytime I need help it is easy to get. Cons Nothing. Things go well when working with them, I would suggest them to anyone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Kim W. Business Technology Analyst ### "SmartSupport Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 13, 2012 I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. Pros Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. Cons We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/225293/eKMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.