# Enghouse eKMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Enghouse eKMS the right Help Desk solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225293/eKMS/reviews --- Enghouse eKMS 4.2 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Enghouse eKMS Ease of use 3.8 Customer Service 4.3 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Kim W. Business Technology Analyst Used the software for: ### "SmartSupport Review" August 13, 2012 5.0 I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary. Pros Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation. Cons We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more! Review Source FY Faisal Y. CEO Used the software for: ### "SmarSupport Product Evaluation. CyberGlove User Forum Support" October 19, 2011 5.0 SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised. Pros Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment Cons Everything is working great. Review Source JB Jessica B. Retail Used the software for: ### "Love smart support. Its everything a person needs to help them do what they need to do" October 29, 2014 3.0 Pros Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people. Cons The fact that I was really unsure on how to get started. People had to help me with this to get it going. Review Source SC Samantha C. Computer Software Used the software for: ### "Excellent!" October 28, 2014 4.0 Pros Immediate response on upgrades and always going up and over the expectations of what we are looking for. Cons The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing. Review Source RA Rebecca A. Primary/Secondary Education Used the software for: ### "SmartSupport Review" October 28, 2014 4.0 Pros I like the quality and customer service. I always feel like I am speaking to someone knowledgable. Cons Sometimes, the product can be difficult to navigate and a little confusing. Review Source SO Stephanie O. Construction Used the software for: ### "Works Well" October 27, 2014 3.0 Pros Ease of use for everyday applications. Anytime I need help it is easy to get. Cons Nothing. Things go well when working with them, I would suggest them to anyone. Review Source PG Patty G. Transportation/Trucking/Railroad Used the software for: ### "I would recomend this" October 30, 2014 4.0 Pros Quick response. They are very attentive and are always exetremely helpful. Cons I don't have anything negative to say about this product or this vendor. Review Source SR Steve R. President / CEO Used the software for: ### "SmartSupport App" October 18, 2011 5.0 This has been a great upgrade from our prior kb solution. Pros Ease of integration. Quality of conversion from prior kb by Safeharbor staff. Cons We have had no issues. Review Source AS Amy S. Transportation/Trucking/Railroad Used the software for: ### "Love SmartSupport!" October 28, 2014 4.5 Pros Ease of use and great customer service. Cutting-edge technology. Cons I do not have anything about SmartSupport that I do not like at this time. Review Source HW Heather W. Primary/Secondary Education Used the software for: ### "SMART Support" October 28, 2014 3.5 Pros It is easy to use, and the customer service is great. Cons The technology glitches. Also, it would be nice to have one person to contact. Review Source PS Pete S. Marketing and Advertising Used the software for: ### "Review for SmartSupport" November 21, 2014 4.5 Pros On time, convenience, and customer support is generally good. Cons There is nothing to report about what I do not like. Review Source BS Brian S. Pricing Analyst Food & Beverages Used the software for: Less than 6 months ### "SmartSupport Review" January 30, 2017 5.0 The customer support is great and the search function is fast and easy. Pros Being able to access information quickly. Cons There is nothing at this time that I do not like. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.