# Metrics that Matter Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Metrics that Matter Software - reviews, pricing plans, popular comparisons to other Learning Management System products and more.

Source: https://www.capterra.com/p/225297/Metrics-that-Matter

---

# 

 Metrics that Matter Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Metrics that Matter

## What is Metrics that Matter?

By combining data from your enterprise systems with feedback collected through evaluations, Metrics That Matter (MTM) paints a complete picture of learning programs and business performance. Reduce waste in your L&D budget and focus your investments on programs that achieve tangible results. Leverage the worlds largest database of L&D effectiveness and impact benchmarks, including Net Promoter, scrap learning, and estimated performance improvement due to training.

## What is Metrics that Matter used for?

[Training](https://www.capterra.com/training-software/)[Learning Management System](https://www.capterra.com/learning-management-system-software/)[Healthcare LMS](https://www.capterra.com/healthcare-lms-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

CA$17000

Usage Based, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Metrics that Matter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.explorance.com&name=Metrics that Matter)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Metrics that Matter

4.6 (11)

VS.

[4.5 (27)](https://www.capterra.com/p/162038/LanteriaHR/reviews/)

Starting Price

CA$17000

Usage Based, Per Year

Starting Price

$4.2

Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (11)

Ease Of Use

4.3 (248)

Value For Money

4.7 (9)

Value For Money

4.8 (164)

Customer Service

4.9 (11)

Customer Service

4.8 (177)

## Metrics that Matter alternatives

[4.5 (328)](https://www.capterra.com/p/61763/Absorb-LMS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (87)](https://www.capterra.com/p/145699/Bridge/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (594)](https://www.capterra.com/p/132935/TalentLMS/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/)

[4.5 (248)](https://www.capterra.com/p/161821/ELMO-Software/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/161821/ELMO-Software/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Blended Learning

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Supports learning paths that combine in-person classes with online/virtual courses

Reporting/Analytics

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Employee Profiles

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Centralized storage for employee data, records, and performance metrics

Tests/Assessments

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Create tools to measure student retention of learning material and lessons

Academic/Education

Software specialized for schools (K-12 & Post-Secondary)

API

Application programming interface that allows for integration with other systems/databases

Metrics that Matter 34 features

Software specialized for schools (K-12 & Post-Secondary)

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Supports learning paths that combine in-person classes with online/virtual courses

Software specialized for corporate use

Create, organize, and assign courses to users

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Software specialized for companies that sell courses/content

Track employee schedules, availability, and performance across projects and tasks

Process of familiarizing new employees with the company, their position, and responsibilities

Centralized storage for employee data, records, and performance metrics

Automates core HR functions such as talent management, employee evaluation and learning management

Facilitate training materials that help employees grow and progress in their positions

Organize and track educational activities

Distribute training content in bite-size pieces that can be consumed in short periods of time

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Active reporting of data and metrics

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Allow users to access multiple services after entering their login credentials once

Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks

Gauge satisfaction and receive information for improvement and success

Create tools to measure student retention of learning material and lessons

Set up connections to third-party platforms to improve business processes

Software designed for companies who offer training programs to clients

Track employee/learner's progression through training programs

Get Advice

We can help you find the software with the features you need.

Features

4.5 (11)

4.5

Based on 11 reviews

## Pricing

Value for money

4.7 (9)

Basic

CA$17,000

Usage Based,Per Year

Value for money

4.7 (9)

4.7

Based on 9 reviews

## Integrations

[

Canvas](https://www.capterra.com/p/127214/CANVAS/)[

Blackboard](https://www.capterra.com/p/14500/Blackboard-LMS-for-Business/)[

Cornerstone](https://www.capterra.com/p/148825/Cornerstone/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (11)

4.9

Based on 11 reviews

## User reviews

Overall rating

4.6

Based on 11 reviews

Filter by rating

5(7)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AA

akram a.

Training Manager

Information Services

### "Good experience and it's easy to support our business needs "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 17, 2021

it's very good experience , and i see that MTM meets our business needs , that way we maintain our Business with MTM .

Pros

Data analysis , students feedback easily to see ,

Cons

we prefer dashboard that summarize instructor performance rate within the year , also to activate notification dedicated for instructors with low rate as reminder

Reasons for choosing Metrics that Matter

meets our needs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BS

Belle S.

Operations Admin

Information Technology and Services

### "Great Reporting"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 12, 2021

It was good but not perfect.

Pros

MTM have us an anonymous feel for our students to complete evals, wherein this evals gave us an assessment for our instructors and improve future training. Their customer service is a 5 as they reply quickly and solve issues in time.

Cons

ease of use. Menu are hard to find most especially for new users. sometimes slow to load.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

LJ

Louis J.

Training Manager

Facilities Services

### "JCI Manager's Review "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 7, 2021

I really like using this tool and the working relationship I have with the MTM staff.

Pros

I can farm the data provided to get to ROI, asses instructors performances, and judge if course material is relevant.

Cons

Sometimes it is difficult to get to data you like to find. Also, MTM at times puts all the companies data together, vice separating it by region or field.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TM

Ty m.

Head lead millwright

Paper & Forest Products

### "it was an amazing course"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 11, 2021

I believe that every one can benefit from this course. it is exceptional. would be great for more supervisors to be involved with this program!

Pros

it was very knowledgeable, it is extremely well prepared!

Cons

was not long enough. could go into more detail

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AF

Alejandro F.

Cisco Instructor

Telecommunications

### "Perfect Client attention"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 21, 2019

Pros

The good client attention. It was very quickly.

Cons

When you have to change your data email, you must speak with the support mandatorily. I had to do that, by this way.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NL

Nataliya L.

Admimistrator

Education Management

### "MTM. Pros and Cons."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2019

In brief, it's positive experience. Thanks for your cooperation.

Pros

Our company has 2 main pros: 1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor. 2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy.

Cons

Sometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them.

Reasons for choosing Metrics that Matter

MTM is the only product we have ever used.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BT

Barry T.

Cloud Support Engineer

Information Technology and Services

### "MTM"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 1, 2019

Staff always ready to help, even when it is beyond their scope they still assist

Pros

Great software to get what you need for Microsoft MCT's !

Cons

Everything worked well and support helps when you get stuck

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Andrew P.

Global Instructor & Quality Assurance manager

Education Management

### "Metrics that Matter by Explorance\_Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2019

Good once you understand the system

Pros

Ability to see reports quickly and easily

Cons

A little difficult to use on my own rep was a star

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JB

Jennifer B.

Director, Ciena Learning

Computer Networking

### "Best software on the market for Learning Analytics"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 14, 2019

We have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question.

Pros

Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent.

Cons

The standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VR

Vinod R.

Operation Analyst

Computer Networking

### "Great Application"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 20, 2018

Overall experience is been awesome.

Pros

It's user friendly. It has lot of different options for generating the reports.

Cons

It's little slow to update the details and also while loading the information.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/225297/Metrics-that-Matter/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)