# Metrics that Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Metrics that Matter the right Learning Management System solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225297/Metrics-that-Matter/reviews --- Metrics that Matter 4.6 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Metrics that Matter Ease of use 4.4 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Belle S. Operations Admin Information Technology and Services Used the software for: 2+ years ### "Great Reporting" October 12, 2021 4.0 It was good but not perfect. Pros MTM have us an anonymous feel for our students to complete evals, wherein this evals gave us an assessment for our instructors and improve future training. Their customer service is a 5 as they reply quickly and solve issues in time. Cons ease of use. Menu are hard to find most especially for new users. sometimes slow to load. Review Source JB Jennifer B. Director, Ciena Learning Computer Networking Used the software for: 2+ years ### "Best software on the market for Learning Analytics" January 14, 2019 5.0 We have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question. Pros Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent. Cons The standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year. Review Source aA akram A. Training Manager Information Services Used the software for: 2+ years ### "Good experience and it's easy to support our business needs " October 17, 2021 4.0 it's very good experience , and i see that MTM meets our business needs , that way we maintain our Business with MTM . Pros Data analysis , students feedback easily to see , Cons we prefer dashboard that summarize instructor performance rate within the year , also to activate notification dedicated for instructors with low rate as reminder Reason for choosing Metrics that Matter meets our needs Review Source LJ Louis J. Training Manager Facilities Services Used the software for: 2+ years ### "JCI Manager's Review " October 7, 2021 4.0 I really like using this tool and the working relationship I have with the MTM staff. Pros I can farm the data provided to get to ROI, asses instructors performances, and judge if course material is relevant. Cons Sometimes it is difficult to get to data you like to find. Also, MTM at times puts all the companies data together, vice separating it by region or field. Review Source PB Paul B. Director Sales Excellence Medical Devices Used the software for: 2+ years ### "A well-designed and well-supported platform based on solid science" December 18, 2018 5.0 We have streamlined training and improved its value to new hires by removing "low impact" modules and replacing them with what the team truly needed. We monitor learning scrap and NPS and this has helped us thin out our offerings to maximize the return on training $$. Pros We needed a common and consistent way to measure Sales Training Effectiveness over time. MTM solved the problem of multiple paper surveys (which ended up in drawers) and yielded data and insights supporting changes to our training within the first 8 months of data collection. It's become a valuable tool for all classroom training and is now considered a requirement for any training conducted. Cons In some cases, it's a little too powerful - the reporting options and complexity were overwhelming at first, but we have settled into regular, consistent reporting that works now for both the training delivery team and for reporting results and recommendations to management Review Source NL Nataliya L. Admimistrator Education Management Used the software for: 2+ years ### "MTM. Pros and Cons." July 2, 2019 5.0 In brief, it's positive experience. Thanks for your cooperation. Pros Our company has 2 main pros: 1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor. 2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy. Cons Sometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them. Reason for choosing Metrics that Matter MTM is the only product we have ever used. Review Source VR Vinod R. Operation Analyst Computer Networking Used the software for: 1-2 years ### "Great Application" December 20, 2018 5.0 Overall experience is been awesome. Pros It's user friendly. It has lot of different options for generating the reports. Cons It's little slow to update the details and also while loading the information. Review Source BT Barry T. Cloud Support Engineer Information Technology and Services Used the software for: 2+ years ### "MTM" July 1, 2019 4.0 Staff always ready to help, even when it is beyond their scope they still assist Pros Great software to get what you need for Microsoft MCT's ! Cons Everything worked well and support helps when you get stuck Review Source AP Andrew P. Global Instructor & Quality Assurance manager Education Management Used the software for: 2+ years ### "Metrics that Matter by Explorance\_Review" May 28, 2019 5.0 Good once you understand the system Pros Ability to see reports quickly and easily Cons A little difficult to use on my own rep was a star Review Source AF Alejandro F. Cisco Instructor Telecommunications Used the software for: 2+ years ### "Perfect Client attention" August 21, 2019 5.0 Pros The good client attention. It was very quickly. Cons When you have to change your data email, you must speak with the support mandatorily. I had to do that, by this way. Review Source TM Ty M. Head lead millwright Paper & Forest Products Used the software for: Less than 6 months ### "it was an amazing course" March 11, 2021 5.0 I believe that every one can benefit from this course. it is exceptional. would be great for more supervisors to be involved with this program! Pros it was very knowledgeable, it is extremely well prepared! Cons was not long enough. could go into more detail Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.