--- title: "LivePerson Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LivePerson Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/225424/Conversational-Cloud/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # LivePerson Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LivePerson ## What is LivePerson? LivePerson is a cloud-based conversational AI platform that helps businesses manage customer interactions across messaging and voice channels. It connects web, mobile, SMS, WhatsApp, and voice into a single workspace where AI agents, bots, and human agents work together to handle customer care, sales, and marketing. Contact centers use LivePerson to automate routine conversations, route customers to the right agent or bot, and give human agents real-time assistance during live chats. Agents can handle multiple conversations at once, and all channels are managed from one place. Key features include an AI agent builder, intent detection, dynamic conversation routing, outbound messaging campaigns, IVR-to-messaging deflection, CRM data sync, and a simulation environment to test AI before going live. The platform supports GDPR, HIPAA, and PCI DSS compliance. ## What is LivePerson used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[AI Sales Development Representatives (SDRs)](https://www.capterra.com/ai-sales-development-representatives-sdrs-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 7% Starting price $1 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LivePerson?[Manage this product listing](https://www.g2.com/products/liveperson/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LivePerson 4.3 (41) VS. [4.7 (24,229)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $1 Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (41) Ease Of Use 4.6 (22,784) Value For Money 4.2 (38) Value For Money 4.5 (15,337) Customer Service 4.2 (39) Customer Service 4.4 (13,595) ## LivePerson alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/225424/Conversational-Cloud/alternatives/) ## FAQs about LivePerson Overview ### Which roles and teams benefit most from LivePerson? LivePerson is most used by customer support, help desk, and technical operations teams managing real-time customer conversations, issue routing, and service quality. Sales and account management teams use it to qualify inquiries and maintain client engagement, while marketing, web, and solution architecture teams support website messaging, integrations, and digital customer journeys. Answer based on 33 reviews Overview ### What company size and specific industries is LivePerson built for? LivePerson is designed for businesses of all sizes that want to improve sales and customer care through digital messaging. It fits organizations across industries that communicate with consumers by web chat, SMS, Apple Business Chat, WhatsApp, and similar channels. Features and Usability ### What are the key features of LivePerson? LivePerson offers live chat, chatbots, and real-time messaging across web, mobile, and social channels. It includes AI Agent Configuration, automated routing, workflow automation, knowledge base integration, CRM, transcripts and chat history, sentiment analysis, real-time analytics, alerts, and third-party integrations for customer support and engagement workflows. Integrations ### Which third-party tools and platforms does LivePerson integrate with? LivePerson connects natively to Facebook, Microsoft Dynamics 365 Customer Voice, WhatsApp Business Platform, Zapier, and Zendesk AI. These integrations span social messaging, customer feedback, automation, and support workflows, giving teams a focused set of connections for handling conversations and related business processes. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does LivePerson offer? LivePerson provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support direct instruction, webinars provide guided online learning, documentation offers written reference material, and videos give visual walkthroughs for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does LivePerson offer, and how do users rate the experience? LivePerson offers Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. Users often describe support staff as helpful, polite, knowledgeable, and responsive, but some report ignored cancellation emails, difficulty finding assistance, outdated guidance, and limited help during outages or account issues. Answer based on 14 reviews Ease of use ### Is LivePerson easy to use for customer service teams? LivePerson provides a straightforward live-chat experience for agents and customers, with useful canned responses and monitoring tools. Customer service teams often find daily conversations easy to manage, but administrators may face a learning curve during setup, custom button configuration, and report retrieval. Some users also find parts of the interface dated. Answer based on 11 reviews ## Features AI summary Based on 14,838 AI Agents for Customer Support reviews Capterra reviewers point to these CRM features as the highest priorities for buyers: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Conversational Cloud includes other capabilities that CRM buyers also value, such as **Search/Filter** (**45%**). This feature helps teams quickly find customer details, sort records more efficiently, and work through large volumes of information faster, allowing teams to respond with better context and keep daily workflows moving. Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Autoresponders 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Canned Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Collaboration Tools 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Customizable Branding 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding LivePerson 72 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Intuitive interface and user-friendly design which seamlessly integrate with existing workflows Define and manage the persona, response style, and functional scope of AI agents to suit different use cases and business processes. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Completes tasks independently without constant human intervention Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Identify customers at risk of migration and activate strategies to retain them Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Embed/link applications into third party software so it can be accessed within a third party system Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Connect to organizational knowledge repositories and databases Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Form to collect visitor contact information when live chat isn't available Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Maintain security, compliance, and data privacy protocols for all interactions Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Interact with data visualization elements, such as charts and graphs, to drill down into data Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 4.3 (41) 4.3 Based on 41 reviews ## Pricing Value for money 4.2 (38) Free Trial Basic $1.00 Per Month Value for money 4.2 (38) 4.2 Based on 38 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (39) 4.2 Based on 39 reviews ## User reviews Overall rating 4.3 Based on 41 reviews Filter by rating 5(25) 4(10) 3(3) 2(1) 1(2) Mentioned topic Sorted by most recent GT Grace T. Sales Representive Business Supplies and Equipment ### "Gets the job done, Room for improvement " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 August 20, 2025 Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. Pros I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) Cons I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LO Leo O. Quality Analyst Telecommunications ### "LivePerson - Living up Person's expectations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 August 13, 2024 Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. Pros Very clean interface, meaning is user friendly. We got used to it easily. Cons Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) We needed something easier, faster and certainly more productive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Account Management Specialyst Consumer Services ### "LiveEngage probably the best app for web chatting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 11, 2020 Overall I am satisfied with it, It is easy to use and access and has not glitched on me not even once. Pros \- It is a great way to enable communication between customers and remote assistance. - Available to be used in multiple platforms. - Everything done through it can be tracked, monitored and measured. - It allows for customization of the general interface and also pre-written answers. Cons For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in a way that it can label the chat with it. This can be really confusing when you have multiple chats opened named "visitor". Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 Thanks for taking the time to leave us a review. We're glad to help make your business more conversational and help provide more in-depth analytics to optimize your business and operations! There is a way to name your "visitor" to their actual name by connecting your sessions to your CRM, so we will be sure to reach out to you to help you set that up! AB Aimee B. Customer Service Manager Building Materials ### "Great for basics!" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 May 26, 2020 Daily chats and administRation of system - general oversight Pros Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now! Cons The reporting. Being able to track trends etc of what customers are asking and how they view the service they received Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 Glad to hear you are having such an easy time leveraging our AI solutions! Our reporting is super robust and our client team can certainly reach out to you to help you build out a trend report based on the keywords that are coming in. Our AI solution can also determine the intent of each conversation so that will help with trends as well! AN Anonymous User Webchat consultant Consumer Electronics ### "Superb facility to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 3, 2020 Pros Liveperson have been incredible in the webchat engineering industry. I am very happy with everythibg they have come out with. Everything you need to be done is accessible through this Cons Generally really happy with the software and allows you to engage with customers efficiently Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 So happy to hear you are satisfied with what you are getting from our solution! We hope you are engaging with your customer success manager to learn more about how you can leverage our AI solution to the fullest! We have so many ways to help companies grow using AI and automation. CC Conner C. Business Analyst Luxury Goods & Jewelry ### "Horrific customer service and stability" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 19, 2020 Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible. Pros Ease of use. Reporting package. Dashboard. Cons Customer service. Service outages. Glitches. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP! AB Ashley B. Underwriter Insurance ### "Fantastic! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2020 Fantastic dispersion of the overloaded workflow of assisting people on the phones Pros I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool Cons It tends to get glitchy after a certain number of completed chats but you can just clear them out and it goes back to normal Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 Thank you for the positive feedback! As far as the "glitches" go, we would love to learn more about what might be causing these glitches so hoping you can reach out to your account manager to resolve this! AL amanda L. Coordinator Computer Hardware ### "Works Well, Very User Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 7, 2020 Pros This program was the easiest live person software out of several we have used. Cons We were not able to answer chats after hours. We switched to a company we can do this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 16, 2020 Thanks for your review. Sorry to hear that you moved away from us. We hope you will consider coming back to us we have made so many improvements and added more sophisticated AI & automation to our solution. AN Anonymous User Senior SMB Sales Specialist Computer Software ### "Simple LiveChat Software to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 20, 2019 It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product. Pros Simple to use, offers a lot of info (e.g. where the person is located, type of computer (OS, Windows) and city, State too. It easy to use with other reps and acts in almost in real time. Cons The interface is not intuitive, but needs to be revamped, a little outdated. The feature set is limited and more features would not hurt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Special Assistant Government Relations ### "You can chat live with another person for many purposes. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 18, 2019 Pros The LiveEngage provides platform for companies and independent freelancers to connect their clients directly. I've seen U.S. based retailers and financial institutions using this app to let their customers to chat with the customer service reps, and it was useful as i was able to take care of my concerns online instead of waiting on the phone for the actual person. Cons Design-wise, there's a room for improvement. Nowadays, the visuals for other chat platforms are becoming simple but it seems to me that LiveEngage still is sticking to the old-fashion look - with several buttons and small tabs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/225424/Conversational-Cloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Slack vs LivePerson](https://www.capterra.com/compare/135003-225424/Slack-vs-Conversational-Cloud)