# Conversational Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Conversational Cloud the right CRM solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225424/Conversational-Cloud/reviews --- Conversational Cloud 4.3 (41) [View alternatives](https://www.capterra.com/p/225424/Conversational-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Conversational Cloud Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews GT Grace T Sales RepresentiveBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: More than 2 years. “I really don't like that Live person requires me to change password at seemingly randomly times.“ August 20, 2025 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Temitope E. Helpdesk Analyst Design Used the software for: 2+ years ### "My experience with Liveengage has been perfect." August 9, 2018 5.0 Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website. Pros Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this. I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge. Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team. Cons Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end. Review Source LO Leo O. Quality Analyst Telecommunications Used the software for: 1-2 years ### "LivePerson - Living up Person's expectations" August 13, 2024 5.0 Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome. Pros Very clean interface, meaning is user friendly. We got used to it easily. Cons Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers. Switched from [TeamSupport Messaging & Live Chat](https://www.capterra.com/p/265058/TeamSupport-Messaging--Live-Chat/) We needed something easier, faster and certainly more productive. Review Source GT Grace T. Sales Representive Business Supplies and Equipment Used the software for: 2+ years ### "Gets the job done, Room for improvement " August 20, 2025 3.0 Overall, Live person gets the job done, but there is lots of room for improvement. I am grateful for the opportunities live person offers, but I wish they were easier to complete. Pros I like that live person is easy to communicate with clients. I also like that it works well with sales force to allow my conversations to automatically be stored. (although this feature only works 50% of the time, I have to manually save my conversations the other times) Cons I really don't like that Live person requires me to change password at seemingly randomly times. I almost always have to get my IT team involved because i get caught in a loop of "you must change your password, you entered an invalid password" you can not use a password which has previously been used" Review Source Basiirat A. Customer Support Analyst Entertainment Used the software for: 1-2 years ### "A better way to connect with web visitors." August 25, 2018 4.0 LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc Pros LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website. I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times. Cons It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage. Review Source VR Verified Reviewer Senior Technical Support Associate Computer Software Used the software for: 2+ years ### "Great software but could use some upgrades" March 19, 2019 4.0 Pros The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken. Cons The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve. Review Source Response from LivePerson March 25, 2019 Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review! VR Verified Reviewer Account Management Specialyst Consumer Services Used the software for: 6-12 months ### "LiveEngage probably the best app for web chatting " June 11, 2020 5.0 Overall I am satisfied with it, It is easy to use and access and has not glitched on me not even once. Pros \- It is a great way to enable communication between customers and remote assistance. - Available to be used in multiple platforms. - Everything done through it can be tracked, monitored and measured. - It allows for customization of the general interface and also pre-written answers. Cons For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in a way that it can label the chat with it. This can be really confusing when you have multiple chats opened named "visitor". Review Source Response from LivePerson June 16, 2020 Thanks for taking the time to leave us a review. We're glad to help make your business more conversational and help provide more in-depth analytics to optimize your business and operations! There is a way to name your "visitor" to their actual name by connecting your sessions to your CRM, so we will be sure to reach out to you to help you set that up! Lauren B. Marketing Coordinator Used the software for: 1-2 years ### "Easy to use and efficient way to speak to customers" March 15, 2018 5.0 Pros LivePerson is great because I am able to login to my account anywhere and immediately answer any questions that customers have. We link LivePerson to our website and it is very successful, there is a blue button on all our web pages which makes it easy for anyone to live chat with us. My favorite feature of LivePerson is the ability to know what page a customer is on when they are chatting with us. When we market events and share job openings, it is important for me to know where these job seekers are on our website - that way we can better answer their questions. Cons The only thing I like least about the software is the timing mechanism when someone requests to chat. I would prefer for there to be no timer Review Source VR Verified Reviewer Webchat consultant Consumer Electronics Used the software for: 1-2 years ### "Superb facility to use" April 3, 2020 5.0 Pros Liveperson have been incredible in the webchat engineering industry. I am very happy with everythibg they have come out with. Everything you need to be done is accessible through this Cons Generally really happy with the software and allows you to engage with customers efficiently Review Source Response from LivePerson June 16, 2020 So happy to hear you are satisfied with what you are getting from our solution! We hope you are engaging with your customer success manager to learn more about how you can leverage our AI solution to the fullest! We have so many ways to help companies grow using AI and automation. barbara U. Web Consultant Internet Used the software for: 2+ years ### "The best software app ever" August 10, 2018 5.0 Pros This gives me the ability to see all my hot keys on the right side of the box which makes life easier and very convenient Cons The ability not to see what the other end types before they send it out :D Review Source SS Shadab S. Analyst Logistics and Supply Chain Used the software for: 2+ years ### "Best chat tool I have ever used." November 3, 2018 5.0 Pros It is quite user friendly and the canned responses feature is quite useful. I have hardly faced any downtime with this software and when I do, it gets up and running in couple of hours. Our company business has grown along with the customer satisfaction because of this tool. Cons The UI design is quite old fashioned and can be upgraded to a more sleek and bright design. Apart from this I don't have any complaints. Review Source IS Iris S. Web Developer Information Technology and Services Used the software for: Less than 6 months ### "Usability disaster" August 22, 2016 1.0 Horrible usability, trying to set up a custom button, even though I was following a tutorial they wrote, the tutorial didn't match up with the real thing, turned out the tutorial was old (why not remove it from your site??) Trying to figure out myself how to 1. find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches) 2. just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no. Contacted customer support (which was also not really easy to find, had to go through the sales chat), even with their help it was a pain in the \*ss. They were really helpful and friendly, the website and console is just a usability horror. Pros Customer support is responsive and friendly. Cons USABILITY! ahk Review Source SP SaKora P. Used the software for: ### "Awesome platform" October 3, 2016 5.0 I have used live person on many occasions and think it's great. The system is easy to use and offers very efficient communication. Pros Easy to use Cons Sometime goes down Review Source KM Kary M. Used the software for: ### "Great resource! " October 11, 2016 5.0 What a handy useful resource in finding software for my business. I needed this one to get what I was looking fit to stream line my tracking numbers. Review Source DM David M. Used the software for: ### "Well done. Keep up the work." September 30, 2016 5.0 This was a very useful program. I would not use anything else. Please keep this going. Thanks for the help Review Source CC Conner C. Business Analyst Luxury Goods & Jewelry Used the software for: 2+ years ### "Horrific customer service and stability" February 19, 2020 1.0 Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible. Pros Ease of use. Reporting package. Dashboard. Cons Customer service. Service outages. Glitches. Review Source Response from LivePerson June 16, 2020 We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP! VR Verified Reviewer Customer Experience Manager Telecommunications Used the software for: 2+ years ### "Great tool for our reps who live chat to our customers" October 16, 2018 5.0 Providing customers with other ways of reaching out to our customer service Pros The support. Live Person's support is second to none Beautiful UI Cons Like all SAAS, you do get down time. Few and far between Review Source VR Verified Reviewer Senior SMB Sales Specialist Computer Software Used the software for: 6-12 months ### "Simple LiveChat Software to use" April 20, 2019 3.0 It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product. Pros Simple to use, offers a lot of info (e.g. where the person is located, type of computer (OS, Windows) and city, State too. It easy to use with other reps and acts in almost in real time. Cons The interface is not intuitive, but needs to be revamped, a little outdated. The feature set is limited and more features would not hurt. Review Source VR Verified Reviewer Co-Founder & President Retail Used the software for: 1-2 years ### "Works seamlessly and has a great reputation in the industry" September 24, 2018 5.0 Pros Works seamlessly. Integrates and plays well. Easy for operators to use. Full of data. Very easy for customers to use. Cons I have found nothing I do not like about this software. Used them for years until the price got a bit high for me. Review Source TH Thomas H. Solutions Architect Automotive Used the software for: 1-2 years ### "Gets better every day!" September 6, 2018 5.0 Overall, the return on investment here is HUGE. Pros The introduction of automation and bots in the last 2 months has been absolutely HUGE for us. Our sales reps spend less time answering simple questions and more time closing deals and scheduling demos now. The FAQ bot we got set up with on our live chat window answers all of the most commonly asked questions now and it's been absolutely phenomenal. Customers get their answer, then agent jumps in bring in the sale. Cons The learning curve at first was a bit daunting, but in a few weeks you'll realize the analytics built into LiveEngage is second to none. You really need MCS for the agents to know when and if they should jump in to a conversation, in most cases, again, our FAQ bot handles all simple engagements, and then the agent jumps in to close the deal. Review Source AB Aimee B. Customer Service Manager Building Materials Used the software for: 1-2 years ### "Great for basics!" May 26, 2020 4.0 Daily chats and administRation of system - general oversight Pros Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now! Cons The reporting. Being able to track trends etc of what customers are asking and how they view the service they received Review Source Response from LivePerson June 16, 2020 Glad to hear you are having such an easy time leveraging our AI solutions! Our reporting is super robust and our client team can certainly reach out to you to help you build out a trend report based on the keywords that are coming in. Our AI solution can also determine the intent of each conversation so that will help with trends as well! JT Jason T. Sales manager Automotive Used the software for: 2+ years ### "The software itself works well, but there are other more cost effective options out there." June 14, 2018 4.0 Pros We used LivePerson for several years, and didnt have any issues as far as the program and functionality. However we were able to find a new program that was a fraction of the cost and offered all the same features and more. Cons When we tried canceling our service with them, the customer service ignored several emails from us, and then tried to charge us for another 3 months of service even though we were not using them and paying month-to-month. In the end we had to fight it out with the credit card company Review Source DD Donna D. Call Center Manager Banking Used the software for: 2+ years ### "LiveEngage" November 23, 2016 4.0 The best thing about LiveEngage is their customer support. When our company has experiencing phone troubles and needed a way to communicate with our members LiveEngage stepped up and made that possible is a very short period of time. Their customer support is outstanding. Pros The customer services is outstanding. It is web-based and easy to use the chat function. Training our staff took minimal time. Cons The reporting feature is cumbersome. Reports are not as easy to retrieve as they were in the old version. I think the report feature could use some enhancements. Review Source VR Verified Reviewer Business Development Director Internet Used the software for: 2+ years ### "Great Program" October 23, 2018 5.0 Great program. Has been for years. Pros Spellcheck. Easy to pull and editable pre-programmable custom texted. The ability as an admin to invite leads to chat with ease and to view site traffic. Great way to get open reviews on chat agents. Cons Nothing. Great program. Used in prior role extensively. Review Source ZL Zenovia L. Dispatch Specialist Consumer Services Used the software for: 2+ years ### "Live Engage " October 3, 2018 5.0 We are able to easily and efficiently engage with our customers & clients and resolve issues without being on the phone. Pros We use this at work and I really enjoy the easy functionality of the product. It is very easy to dock on the side of the screen and still be able to see all of the relevant information needed to conduct a chat. We honestly hardly ever have down time with the product. Cons There really are not any things at this time that I do not like about the product. Review Source aL amanda L. Coordinator Computer Hardware Used the software for: 1-2 years ### "Works Well, Very User Friendly" January 7, 2020 4.0 Pros This program was the easiest live person software out of several we have used. Cons We were not able to answer chats after hours. We switched to a company we can do this. Review Source Response from LivePerson June 16, 2020 Thanks for your review. Sorry to hear that you moved away from us. We hope you will consider coming back to us we have made so many improvements and added more sophisticated AI & automation to our solution. Similar Products Featured