# Page 2 | Conversational Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Conversational Cloud the right CRM solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/225424/Conversational-Cloud/reviews

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Conversational Cloud

4.3 (41)

[View alternatives](https://www.capterra.com/p/225424/Conversational-Cloud/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Conversational Cloud

## Showing most helpful reviews

Showing 26-41 of 41 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Director, Automotive Digital Marketing  
Entertainment  
Used the software for: 1-2 years

### "Newbie to chat, great for org"

June 25, 2018

4.0

Pros

Great way to have multiple employees respond to web inquiries, lowering call volume and non-sales lead form submissions.

Cons

Set up took some time and things on the back end aren't the most intuitive but their chat team is excellent about walking you though things, trouble shooting, etc with screenshots and such.

Review Source

EB

Erica B.  
COO  
  
Used the software for: 2+ years

### "We used LivePerson for years but the functionality of it was truly lacking."

March 8, 2018

3.0

Pros

The canned answer database and shortcut capabilities to send the available answers. The ability for a supervisor to send a private message in the chat to the agent for them to copy and paste to their chatter.

Cons

Terrible customer service - we were charged for months after closing the account Removal of desktop app Drastic changes and updates without any warning or training

Review Source

VR

Verified Reviewer  
Lead Web Developer & Founder  
  
Used the software for: 1-2 years

### "Neat, useful and engaging software"

April 17, 2018

4.0

Pros

I've used this to get instant feedback from customers, and improve customer service. It gives a direct channel to speak and listen to customers.

Cons

Not many drawbacks - does what it says. and have been using it for a variety of sites for some time now....

Review Source

SG

SAURABH G.  
Lead Technical Architect  
Transportation/Trucking/Railroad  
Used the software for: 6-12 months

### "Live Engage - Next gen servicing through messaging."

July 18, 2017

5.0

Greater customer engagement and improved CSAT.

Pros

Asynchronous device agnostic messaging and conversation threading are both excellent features. The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

Cons

The only con I see in Live Engage is from an administrator perspective, the core customer information panels on the servicing screens can not be customized or removed which presents a bit of challenge as secondary custom panels need to written to overcome the deficiency which causes the precious screen real state to get wasted.

Review Source

Joe S.  
Sr. Director, Techinical Operations & Training  
Computer Software  
Used the software for: 2+ years

### "null"

March 18, 2017

4.0

Review Source

CL

Chris L.  
Solution Architect  
Computer Software  
Used the software for: 2+ years

### "Best of Breed live chat platform for supporting online customer service needs"

January 4, 2019

5.0

Pros

Great live chat solution which is just as easy to use for internal customer service staff as it is for online customers who need support

Cons

As a standalone solution, I found the cost quite expensive, and it wasn't straight-forward to integrate with other applications/platforms.

Review Source

TT

Trish T.  
Training  
E-Learning  
Used the software for: 6-12 months

### "Awesome service!"

October 3, 2016

5.0

Live Engage is the BEST out there! The software is easy to use and the staff is very knowledgeable. If you care about customer service, Live Engage is for you. Utilizing your staff, Live Engage makes it easy to track responses and give great feedback to your guests! Try it! You won't be disappointed!

Pros

Ease of use

Cons

None

Review Source

VR

Verified Reviewer  
Campaign Marketing Specialist  
Machinery  
Used the software for: 6-12 months

### "does the job"

July 9, 2018

5.0

Pros

works well for smaller organizations, especially where there are application engineers as well as in person sales teams to make sure they're online when necessary

Cons

a little frustrating with the setup process, but it wasn't too bad. the user interface isn't terrible but I do see room for improvement.

Review Source

VR

Verified Reviewer  
Special Assistant  
Government Relations  
Used the software for: Less than 6 months

### "You can chat live with another person for many purposes. "

April 18, 2019

4.0

Pros

The LiveEngage provides platform for companies and independent freelancers to connect their clients directly. I've seen U.S. based retailers and financial institutions using this app to let their customers to chat with the customer service reps, and it was useful as i was able to take care of my concerns online instead of waiting on the phone for the actual person.

Cons

Design-wise, there's a room for improvement. Nowadays, the visuals for other chat platforms are becoming simple but it seems to me that LiveEngage still is sticking to the old-fashion look - with several buttons and small tabs.

Review Source

AB

Ashley B.  
Underwriter  
Insurance  
Used the software for: Less than 6 months

### "Fantastic! "

February 6, 2020

5.0

Fantastic dispersion of the overloaded workflow of assisting people on the phones

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool

Cons

It tends to get glitchy after a certain number of completed chats but you can just clear them out and it goes back to normal

Review Source

Response from LivePerson

June 16, 2020

Thank you for the positive feedback! As far as the "glitches" go, we would love to learn more about what might be causing these glitches so hoping you can reach out to your account manager to resolve this!

MB

Michael B.  
Marketing Manager  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Horrible customer support"

May 2, 2017

2.0

we had live chat on our website for a test.

Pros

nothing really impressed me. I'm sure there are better live chat solutions out there that would most definitely have better customer support.

Cons

terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.

Review Source

EW

Evan W.  
  
  
Used the software for: Less than 6 months

### "Simple and Easy way for communication"

August 28, 2018

5.0

Pros

The application, LivePerson makes it extremely easy and efficient for me to connect with customers for my ongoing business

Cons

The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update.

Review Source

AB

Alice B.  
  
  
Used the software for:

### "Value and support "

October 6, 2016

5.0

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful. They even called me back to see if I was having problems.

Review Source

CF

Chad F.  
  
  
Used the software for:

### "Adds another dimension to your customer experience"

December 17, 2016

5.0

Live chat makes it very easy for customers to engage with your support staff. LiveAgent is easy to install and configure. Setting up new agents and canned messages for quicker support is a breeze. Highly recommend!

Review Source

RL

Rodney L.  
  
  
Used the software for:

### "My overall thoughts"

October 1, 2016

5.0

Pros

I was new but found it to be very simple to use on a regular basis I have very few if any problems easy to learn.

Review Source

LO

Loretta O.  
  
  
Used the software for:

### "Love this!"

October 2, 2016

5.0

Super simple and straight forward. Will definitely use again where able to. Highly recommend for use for business.

Review Source

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