--- title: "NetDocuments Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NetDocuments Software - reviews, pricing plans, popular comparisons to other Enterprise Search products and more." source_url: "https://www.capterra.com/p/225425/NetDocuments/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # NetDocuments Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NetDocuments ## What is NetDocuments? NetDocuments is a cloud-native document management system built for legal professionals who need secure, intelligent, and connected ways to manage their work. Trusted by law firms, corporate legal departments, and public-sector organizations, NetDocuments goes beyond document storage to serve as the central platform where legal work happens. It brings together content, workflows, collaboration, and AI in a single governed environment—helping teams work more efficiently while maintaining strict security, compliance, and auditability. With built-in AI capabilities like intelligent search, automated profiling, and workflow automation, NetDocuments helps legal teams surface insight faster, reduce administrative effort, and apply their expertise where it matters most. Deep integrations with Microsoft 365 and other legal technologies ensure professionals can work seamlessly in the tools they already use — without sacrificing control or governance. NetDocuments is designed to scale with or ## What is NetDocuments used for? [Document Management](https://www.capterra.com/document-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[Legal Document Management](https://www.capterra.com/legal-document-management-software/) Top alternative Featured Overall rating Based on 51 user reviews Reviews sentiment Positive 82% Neutral 10% Negative 8% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - OCR / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for NetDocuments?[Manage this product listing](https://www.g2.com/products/netdocuments/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NetDocuments 4.2 (51) VS. [4.7 (9,538)](https://www.capterra.com/p/121506/Docusign/reviews/) Starting Price Contact vendor Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (51) Ease Of Use 4.7 (84,300) Value For Money 3.9 (37) Value For Money 4.5 (60,294) Customer Service 4.0 (44) Customer Service 4.5 (55,213) ## NetDocuments alternatives [4.7 (4,268)](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (1,026)](https://www.capterra.com/p/123400/revver/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (87,164)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/225425/NetDocuments/alternatives/) ## FAQs about NetDocuments Overview ### What problems does NetDocuments solve? NetDocuments solves scattered legal document storage, slow file retrieval, and unclear version history by organizing matter-based workspaces, indexing document text for keyword search, and recording edits. Law firms, legal operations teams, billing staff, and case managers benefit from secure cloud access, Microsoft Office integration, and controlled sharing of case files. Answer based on 26 reviews Overview ### Which roles and teams benefit most from NetDocuments? NetDocuments is most used by paralegals, legal assistants, and attorneys managing matter files, drafting documents, and maintaining organized case records. Legal operations, office services, and project teams rely on it to coordinate document access and filing. IT, security, and systems administrators support permissions, governance, and secure information management. Answer based on 50 reviews Overview ### What company size and industries is NetDocuments built for? NetDocuments serves law firms and corporate legal, compliance, and government legal departments of all sizes, with small businesses representing 76% of reviewers. Its strongest industry fit is Law Practice at 53%, followed by Legal Services at 18%; Financial Services accounts for 6% of reviewers. Midsize and enterprise organizations each represent 12%. Answer based on 51 reviews Features and Usability ### What are the key features of NetDocuments? NetDocuments includes core document management features for cloud storage, matter-based file organization, full-text search, email management, and version control with audit trails. Differentiating capabilities include role-based access controls, secure external document sharing, Microsoft and legal-software integrations, and configurable workflow automation for document routing and notifications. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does NetDocuments integrate with? NetDocuments integrates with over 20 third-party tools, including Microsoft Outlook, Microsoft 365, Microsoft Word, Microsoft Teams, Microsoft Excel, DocuSign, Clio Manage, and Centerbase. Its integrations support email filing, document creation and editing, collaboration, e-signatures, practice management, and records-related workflows across legal teams. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does NetDocuments offer? NetDocuments provides in person training, webinars, documentation, and videos to help teams get started. In person sessions support guided instruction, webinars allow live online learning, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and setup steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does NetDocuments offer? NetDocuments provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. Users say phone help is especially useful when support pages do not answer every question, while some also note that the available guidance can feel limited for certain tasks, though staff appear open to feedback. Answer based on 2 reviews Security ### How does NetDocuments handle data security and access control? NetDocuments uses cloud-based, safe document storage and secure sharing to protect files and support collaboration. Users can securely share individual documents or entire folders with clients, experts, and other companies, while organizing documents by user or client. Reviewers also cite dynamic version management and email integration as part of secure document handling. Answer based on 11 reviews Document management ### How well does NetDocuments manage legal documents? NetDocuments organizes, stores, and retrieves legal files effectively through matter workspaces, version history, document search, and Microsoft integrations. Legal teams value cloud access, client-based filing, and editable-document search, while some users find labels confusing, struggle to locate saved files, or experience slow previews, searches, and uploads. Answer based on 26 reviews ## Features AI summary Based on 32,025 Enterprise Search reviews Capterra data shows that buyers of Document Management software rank the following features as their top priorities: - **Secure Data Storage** (**56%** of reviewers rated this feature as critical) - **Document Storage** (**51%**) - **File Sharing** (**49%**) NetDocuments supports all three of the features reviewers rate most highly: **Secure Data Storage**, **Document Storage**, and **File Sharing**. Together, these capabilities give teams a secure place to store files, keep documents organized and accessible, and share information efficiently across users, helping businesses protect important records while improving day-to-day document handling. Secure Data Storage 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Document Storage 4.6 (25) 84.00% of 25 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system File Sharing 3.9 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Electronic Signature 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Digitally sign online documents Access Controls/Permissions 3.8 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems NetDocuments 108 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Redlining: The use of AI to automate the process of reviewing, identifying and marking changes in contracts - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI Text Summarization: Condenses long documents or text into a brief summary. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Cloud: Provides Cloud deployment options (private or public cloud, hybrid cloud). - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Compliant Legal Database Integration: Deliver highly accurate and legally compliant solutions that integrate with legal databases internally and externally - Configurable Workflow: Configure existing workflows to meet your organization's needs - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Automation: Automated or logic-based workflows that assist in the creation of electronic documents - Document Capture: Scan, move or upload electronic files within the software's repository - Document Check-in/Check-out: Document Check-in/Check-out - Document Check-In/Out: Switch documents into read-only mode to prevent concurrent editing by multiple users - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Documents: Maintain a repository of documents related to the product, such as technical specifications or contracts - Drafting Assistance: Aid in drafting legal documents, contracts, and correspondence by providing suggested language and structure - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Diligence: Review and summarize contracts and agreements for M&A and other legal transactions using large legal databases for due diligence. - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - File Conversion: Convert files to a different format - File Management: Create, save, and store files - File Recovery: Recover lost, deleted, or damaged files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - File Types: Software supports a wide range of file types. - Filtering: Find & retrieve relevant data or documents - For Enterprises: Designed for large businesses - For Legal Practice: Tailored for law firms, legal departments, and legal practitioners - For Legal Professionals: Specifically designed to address the needs of law firms and legal departments - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Indexing: Compile and organize data into specific metrics - Information Governance: Accountability over info/data that ensures appropriate behavior in the valuation, creation, storage, use, archiving & deletion of info. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Legal Compliance: Deliver highly accurate and legally compliant solutions that integrate with legal databases internally and externally. - Legal Workflow Automation: Automate routine legal tasks and manage workflows effectively - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Natural Language Interface: Interact with agents using conversational language - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Automation: Extract key terms, information, categorize sections and summarize the ask reducing manual effort and improving efficiency - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Text Editing: Edit text as needed - Text Extraction: Process digital photos and/or scans of various document types and extract text from images (JPG, BMP, TIFF, GIF) - Text Summarization: Generate a summary of short or long form text - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Version Comparison: The process of cross-checking new versions with previous copies to identify changes - Version Control: Track revisions and updates made to files and navigate between different versions - Version Rollback: The process of reverting to a previous version or state - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (50) 4.0 Based on 50 reviews ## Pricing Value for money 3.9 (37) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/225425/NetDocuments/pricing/) Value for money 3.9 (37) 3.9 Based on 37 reviews ## Integrations [ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ CoCounsel Legal](https://www.capterra.com/p/10018556/ONESOURCE-e-invoicing/)[ Claude](https://www.capterra.com/p/10011218/Claude/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (44) 4.0 Based on 44 reviews ## User reviews Overall rating 4.2 Based on 51 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(14) 3(5) 2(1) 1(3) Mentioned topic Recent reviews first, then most helpful RE Reviewer Paralegal Used the software for: 1-3 years ### "A good program" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 21, 2026 Overall I am pretty happy with NetDocs. It could be better to use with Litify and other tracking programs used in our firm. Pros Ease of use and the ability to organize the documents as needed. Its a good program for organizing legal documents. Cons The lack of ability to link/cooperate with other programs in my system for continuity. It does always work well with my billing programs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Receptionist/ File Clerk/ Office Services Used the software for: Less than 1 year ### "NetDocuments" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 14, 2023 Pros Super easy to access documents anywhere that you have an internet connection. That's almost as good as using Google! Cons Sometimes finding the documents you need can be challenging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Evan K. Legal RSC Level 3 Engineer Used the software for: 3-5 years ### "NetDocuments - Great Cloud based DMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 21, 2021 Almost always positive. The search, storage and applications work. When they don't the support staff is usually friendly and knowledgeable Pros The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure. Cons When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: I used a free trial ### "Recommended " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 March 3, 2025 Pros The organization of documents is a simple and objective way. Cons The AI feature was not always accurate or consistent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer ESI Litigation Paralegal Used the software for: 3-5 years ### "Have to put your documents somewhere" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 March 28, 2019 If you are looking for a reliable document management system that you can use with no infrastructure cost this is it. It can get pricing based on the use, but it is worth it in the long run. Pros \-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security Cons \-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David M. Director of Technology Services Used the software for: 3-5 years ### "Powerful and reliable legal-centric document and email management tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 14, 2017 Security and collaboration Pros Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts. Cons NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Maruf Ö. Accountant Used the software for: 1-3 years ### "Handy for generating data and content" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 31, 2022 Pros The interface is good software. Also convenient and suitable for storing and sharing my data Cons While using the software, I need some tools, but the ones available at the moment are not quite enough. They are open to development Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Project Manager Used the software for: 1-3 years ### "NetDocuments " 5.0 December 6, 2019 Overall experience is great! I truly enjoy using this software. Pros It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool. Cons saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer General Counsel Used the software for: 3-5 years ### "good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 28, 2020 Pros easy integration with email and safe storage Cons searching for documents and emails could be easier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Senior Human Resources Manager Used the software for: Less than 1 year ### "Solid Cloud Document Offering" 4.0 November 10, 2017 Pros We use NetDocuments to share and send documents securely with other companies. It is a pretty straightforward and easy-to-use offering. Because of this, it has been good to work with and easy to get others to get up to speed with it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/225425/NetDocuments/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft SharePoint vs NetDocuments](https://www.capterra.com/compare/1167-225425/SharePoint-vs-NetDocuments)