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NetDocuments is the leading legal, FEDRAMP authorized document management software (DMS) that provides a reliable and secure way to create, edit, store, locate, and collaborate on documents anywhere using any device, so legal teams can stay focused on clients and outcomes. We help by delivering on promises, providing technology that gets out of their way so they can focus on results, eliminating the need to re-invent the wheel.
Provider
NetDocuments
Located In
United States
Foundation
1999
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, In Person, Documentation, Live Online
Support
Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
Law Firms and Corporate Legal Departments, Financial Institutions, Real Estate Departments, Healthcare and Insurance, Government Institutions
Content Source: NetDocuments
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NetDocuments Reviews
Pros
How secure our files are. Both security and dynamic version management are superb features.
We've used them for 10+ years and haven't had many complaints with them at all. The best thing about it is they continually improve and produce better and better Intergrations with microsoft.
Fantastic for the Legal Sector for DMS, HYPER secure and great customer service on issues.
It is a pretty straightforward and easy-to-use offering. Because of this, it has been good to work with and easy to get others to get up to speed with it.
Cons
Sometimes the tag labeling can be confusing and if something is mislabeled it can be hard to track the document down.
We received a warning about our space utilization shortly after started using their product.
3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it.
We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad.
Most Recent Video User Review for NetDocuments
SEE ALL VIDEO REVIEWS
NetDocuments for your Litigation Practice
Kayleigh H.
"NetDocuments"
Pros: Super easy to access documents anywhere that you have an internet connection. That's almost as good as using Google!
Cons: Sometimes finding the documents you need can be challenging.
"NetDocs: the Law Firm organizer!"
Overall: Overall, we love netdocuments. It has been easy to train and implement and we have run into very little major issues.
Pros: Ease of use, link system and functionality.
Cons: Slow file upload with large batches, search function can be tricky.
"NetDocuments - document management that works"
Overall: Seamless efficiency improvements are what NetDocuments can achieve, if you work in a legal practice and need document storage and management. Also note that it works best integrated with Microsoft products in my opinion.
Pros: Netdocuments makes document saving, editing, and storage a far more efficient process. 1. Making changes to a document saves a new version and leaves an audit trail, so you can see previous versions and who edited what 2. You can share external links to netdocuments files, which is very helpful 3. The organisation of documents is done very well. The folder structure is easy to read and navigate 4. The integrations with Microsoft products are done very well. It's completely seamless and integrates into my workflow perfectly
Cons: 1. The service goes down occasionally, but this is usually resolved quickly 2. To my taste, the UI is a bit clunky in places and things can be hard to search for.
"Netdocs is a work in progress in my humble opinion"
Overall: The folks that I have interacted with at Netdocs have been wonderful to work with. That would include the sales team and the support team. I was not happy with the third party contractor recommended by Netdocs who transferred all our data from Worlddox to Netdocs, however, all Netdocs employees have been great. As far as the software itself, it is my belief that it will eventually be a good product, but that a lot of work is needed to get it to the point where I could recommend it to others.
Pros: It is a pretty decent document management program from smaller documents. Would be great for a transactional firm. Support is pretty decedent when they get in touch with you. Usually within a few hours after leaving a support request. Security is great.
Cons: We have had a lot of problems downloading larger videos which were copied over when we shifted from Worldox to Netdocs. We have a dedicated bandwith (fiber over ethernet) which is pretty fast and is symmetrical. Unfortunately, as a PI Firm, larger videos are a very common part of out practice. In addition to the issues with timing out when trying to download larger files, the cost of storage seems to be pretty high. We received a warning about our space utilization shortly after started using their product. Part of the problem that I do not think they advertise is that their OCR creates a second version of the document in order to work. It is my understanding that this doubles the amount of space on their server needed to store your document. I would suggest that whoever gets Netdocs takes the time to confirm whether or not this is the case, and consider this into your cost analysis. Again, if you are not storing larger files, I believe you will be fine. My guess is that Netdocs will address many of these issues, but for now, still experiencing a lot of problems.
"Best document management system"
Pros: NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.
Cons: Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.
