# NetDocuments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NetDocuments the right Document Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225425/NetDocuments/reviews --- NetDocuments 4.2 (51) [View alternatives](https://www.capterra.com/p/225425/NetDocuments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NetDocuments Ease of use 4.2 Customer Service 4.0 ## Pros and Cons in Reviews MS Maggie S Intellectual Property InternLaw Practice, 201 - 500 employeesUsed the software for: More than 2 years. “NetDocuments provides an application that is easy to navigate for thousands of documents, including all different file formats.“ July 9, 2025 JM Jim M MemberLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “One major issue is how the platform handles OCR: every OCR’d file is stored as a second version, which doubles storage usage and greatly increases expenses.“ September 26, 2025 BH Bhumi H Operations SpecialistCommercial Real Estate, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “We will be using this for the forseeable future and will keep our user count low, however this was one of the better platforms we found for our company.“ July 2, 2025 AB Ann B ParalegalLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Also, when I move or copy files from one file or folder to another, I often get bounced back to the home page, and I have to re-open the case I was working on.“ July 23, 2025 Julie C ParalegalLegal Services, 51 - 200 employeesUsed the software for: 1-2 years. “Its a good program for organizing legal documents.“ April 17, 2026 BR Brandon R Registered Behavior TechnicianHospitality, 11 - 50 employeesUsed the software for: I used a free trial. “I don't like that NetDocuments has slow upload speeds, a clunky user interface, and occasional downtime.“ May 29, 2025 BL Billy L OperationsLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Netdocuments makes document saving, editing, and storage a far more efficient process.“ November 8, 2024 JM Jim M MemberLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “NetDocuments forces you to open each file, and even then the preview pane often lags noticeably.“ September 26, 2025 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua F. Receptionist/ File Clerk/ Office Services Law Practice Used the software for: Less than 6 months ### "NetDocuments" July 12, 2023 4.0 Pros Super easy to access documents anywhere that you have an internet connection. That's almost as good as using Google! Cons Sometimes finding the documents you need can be challenging. Review Source BH Bhumi H. Operations Specialist Commercial Real Estate Used the software for: Less than 6 months ### "NetDocuments Review" July 2, 2025 5.0 Overall we felt this software did what we needed it to do. We will be using this for the forseeable future and will keep our user count low, however this was one of the better platforms we found for our company. Pros My team and I liked that we were able to access documents from anywhere, the software was organized and well laid out for ease of use, and the security features of this platform were exactly what we needed for our peace of mind. Cons We found that sometimes there would be minor lags/delays during high business hours if we were trying to view a large pdf or upload a large pdf. We did have some integration issues at first but support helped us through those hiccups. Cost was a factor the more users we had the more we had to spend on the software, I wish they would have worked with us on that factor. Review Source NC Natalia C. CEO Alternative Medicine Used the software for: I used a free trial ### "Recommended " March 1, 2025 2.0 Pros The organization of documents is a simple and objective way. Cons The AI feature was not always accurate or consistent. Review Source Evan K. Legal RSC Level 3 Engineer Information Technology and Services Used the software for: 2+ years ### "NetDocuments - Great Cloud based DMS" July 20, 2021 5.0 Almost always positive. The search, storage and applications work. When they don't the support staff is usually friendly and knowledgeable Pros The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure. Cons When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them Alternatives considered [iManageRent](https://www.capterra.com/p/166109/iManageRent/)[WORLDOX GX](https://www.capterra.com/p/80770/Worldox/) Review Source VR Verified Reviewer ESI Litigation Paralegal Law Practice Used the software for: 2+ years ### "Have to put your documents somewhere" March 26, 2019 4.0 If you are looking for a reliable document management system that you can use with no infrastructure cost this is it. It can get pricing based on the use, but it is worth it in the long run. Pros \-The ability to track version control -Share documents internally & externally -Create folder structures to classify documents in addition to document types -Remote access app -Security Cons \-When there is a problem or sync issue, there isn't always a reason -Speed sometimes (although this is more likely an internet speed issue) Review Source David M. Director of Technology Services Law Practice Used the software for: 2+ years ### "Powerful and reliable legal-centric document and email management tool " November 13, 2017 5.0 Security and collaboration Pros Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts. Cons NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past. Review Source Maruf Ö. Accountant Financial Services Used the software for: 1-2 years ### "Handy for generating data and content" October 29, 2022 5.0 Pros The interface is good software. Also convenient and suitable for storing and sharing my data Cons While using the software, I need some tools, but the ones available at the moment are not quite enough. They are open to development Review Source VR Verified Reviewer Project Manager Telecommunications Used the software for: 1-2 years ### "NetDocuments " December 5, 2019 5.0 Overall experience is great! I truly enjoy using this software. Pros It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool. Cons saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software. Review Source VR Verified Reviewer General Counsel Packaging and Containers Used the software for: 2+ years ### "good product" August 21, 2020 4.0 Pros easy integration with email and safe storage Cons searching for documents and emails could be easier Review Source VR Verified Reviewer Senior Human Resources Manager Used the software for: 6-12 months ### "Solid Cloud Document Offering" November 9, 2017 4.0 Pros We use NetDocuments to share and send documents securely with other companies. It is a pretty straightforward and easy-to-use offering. Because of this, it has been good to work with and easy to get others to get up to speed with it. Review Source VM Vika M. Director of Operations Law Practice Used the software for: 2+ years ### "difficult to use, expensive, but secure" July 19, 2023 5.0 Secure, clunky, expensive. Pros How secure our files are. Both security and dynamic version management are superb features. Cons How clunky and difficult to use it is. Also, how difficult it is to learn, especially the admin side - it's like doing things on DOS - you have to know what you're doing. It's not intuitive at all. Reason for choosing NetDocuments It's what was recommended to us at the time. Review Source SF Sherry F. Billing Manager Law Practice Used the software for: 6-12 months ### "Easy to save and locate documents" September 6, 2022 5.0 Each of our Cases has a workspace in NetDocuments, so I am able to look up my case and quickly search through my documents by date, doc name, sender, document type, etc. There are many was to narrow the search. Also, because this program is integrated with our Case Management software, Zencase, I don't even have to open it separately. Documents are available at my fingertips. Pros It's great to be able to associate emails with attached documents directly into NetDocuments for all of my Cases. From NetDocuments, I can pull up any older emails without having to spend time searching through Outlook Cons For my purposes, the program works very well. But it would be nice to be able to drag and drop emails to NetDocuments, which would make association even quicker! Switched from [Expert Sierra](https://www.capterra.com/p/167910/ADERANT-Expert-Sierra/) Company changed programs Review Source CY Cyndy Y. Legal Assistant Law Practice Used the software for: 2+ years ### "NetDocuments" October 24, 2019 4.0 Overall, I like the software alot when it is working and Internet Explorer is working. Pros We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us. Cons it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long. Review Source SB Santosh B. Database Administrator Law Practice Used the software for: 2+ years ### "Net Documents - Review" September 4, 2019 5.0 \- it was overall an excellent experience working with NetDocuments Pros \- this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features - the folder view, file managing is brilliantly handled - the support is very helpful and supportive Cons \- the pricing can be reduced - can improve more features and backend viewpoints Reason for choosing NetDocuments \- the integration capability this software can handle. - it can handle folders and files very brilliantly Review Source ZB Zach B. IT Manager Used the software for: 1-2 years ### "Could be great but falls short" June 12, 2018 1.0 Pros The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail. Cons Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous. Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: Less than 6 months ### "NetDocuments EO" April 22, 2022 4.0 Document control is very easy and functional. I spend less time doing these things now Pros I can happily recommend it to my friends. My friends who use it are very satisfied Cons They need some improvement in the interface part. A simpler interface would be better Review Source AO Audrey O. paralegal Real Estate Used the software for: Less than 6 months ### "Not completely sold on it yet" January 15, 2019 3.0 So far, my experience has been ok, but I am not sold on this software just yet. Pros Indexing documents into categories has helped narrow down searches better. Cons It's a bit slow in retrieving documents, and it can be difficult to navigate on occasion. Review Source JM Jim M. Member Law Practice Used the software for: 1-2 years ### "DO NOT RECOMMEND NETDOCS AT THIS TIME " September 26, 2025 1.0 I cannot recommend NetDocuments, primarily due to excessive costs and inefficiency. One major issue is how the platform handles OCR: every OCR’d file is stored as a second version, which doubles storage usage and greatly increases expenses. With Worldox, OCR did not create duplicate files, which saved substantial disk space. For our small firm of 23 users, WITHOUT any of the AI features, NetDocuments costs nearly $30,000 per year for only 1.8 terabytes—an unsustainable price. Another serious drawback is the lack of efficient document and email previewing. Worldox allowed instant previews in a panel, making it easy to identify content quickly. NetDocuments forces you to open each file, and even then the preview pane often lags noticeably. This slows down workflow and makes daily tasks unnecessarily frustrating. While I understand that NetDocuments is cloud-based, so are Outlook 365 and Adobe Acrobat, both of which provide fast, seamless previews. If those services can optimize their systems for speed, NetDocuments should be able to do the same. Until NetDocuments resolves its OCR storage inefficiencies and significantly improves preview performance, I cannot recommend it for firms that value productivity and cost-effectiveness. Pros The fact that my case management company (not NetDocuments) linked our software to their product has been helpful. I can press a button on my case management product and pull up all the documents associated with that case. Again, this is something the team from my case management program did. Cons 1\. Very slow to preview - significant latency in just trying to look at a document 2. Very high price - approximately $30,000.00 annually for 1.8 terabytes of storage 3. Their OCR doubles your space requirements - need to pay for twice the space you need because the OCR Netdocuments uses is very inefficient in that requires that they need to save the OCRd version as a second version - very different than what Worldox used to use 4. Went from Worldox to Netdocuments. It is actually difficult to locate documents at times. This is leading to employees saving in file explorer Switched from [WORLDOX GX](https://www.capterra.com/p/80770/Worldox/) We were told that Netdocs had purchased Worldox and that we would have to switch eventually. They provided us what we thought was a deal (less than $10,000.00) to convert our data from Worldox to Netdocs. Review Source Julie C. Paralegal Legal Services Used the software for: 1-2 years ### "A good program" April 17, 2026 4.0 Overall I am pretty happy with NetDocs. It could be better to use with Litify and other tracking programs used in our firm. Pros Ease of use and the ability to organize the documents as needed. Its a good program for organizing legal documents. Cons The lack of ability to link/cooperate with other programs in my system for continuity. It does always work well with my billing programs. Switched from [Litify](https://www.capterra.com/p/160393/Litify/) Litlify is the program our firm primarily uses. Review Source AB Ann B. Paralegal Legal Services Used the software for: 1-2 years ### "Overall a good product, but with some glitches. " July 23, 2025 4.0 Overall, a good experience, but there are certain glitches that can be annoying. The file/subfolder issue described above is one. Also, when I move or copy files from one file or folder to another, I often get bounced back to the home page, and I have to re-open the case I was working on. Also, as mentioned, the system times out too fast, and should not time-out at all if I'm actively working in the file. Pros Intuitive search tools allow you to search for key terms across all files quickly and easily. It also has an option to recall recent documents that comes in very handy. Cons The "per-named" file folders do not have an option to create subfolders within them. For instance, the pre-named file folder for Deposition Related does not allow me to create a subfolder within (i.e. a separate folder for each deponent). In order to do that, I have to create a separate folder for Deposition Related, then add subfolders within that folder. This results in duplicate folders/locations, so I end up with a file called "Deposition Related" then a separate folder entitled "Deposition Related" within which I can then create the necessary subfolders. It's very clunky. Also, the ND sessions time out too fast. Even when I'm actively working within a case, the system will "time out" forcing me to log back in. It is annoying and disruptive. Review Source MS Maggie S. Intellectual Property Intern Law Practice Used the software for: 2+ years ### "Excellent Organization and Sharing Platform" July 9, 2025 5.0 Pros NetDocuments provides an application that is easy to navigate for thousands of documents, including all different file formats. Cons On occasion, NetDocuments struggles to find certain files through its search feature, such as emails with certain phrases in their titles. Review Source ML Maddie L. Executive Assistant Legal Services Used the software for: 2+ years ### "Exceptional Experience with NetDocs for Document Storage" March 21, 2025 5.0 overall experience with NetDocs is great. I use it everyday for work and I have not had any major issues with the program. Only good experiences for using it for about 5 years. It is one of the most important software programs we use at our organization to keep our day-to-day flow going. Pros I love how organized and secure NetDocs is for myself and my organization for document storage. It's super easy to use for my own personal work and to collaborate with other team members, which is super important. Cons the only con was lack of integration into the new Outlook, but I do think the issue of integration has been dealt with and fixed. :) Review Source JR Jorge R. Analyst Legal Services Used the software for: Less than 6 months ### "Netdocs Review" June 22, 2025 5.0 I would say overall I like Netdocs, it’s easy to move and create documents. I would give this a 9/10. Pros My company just switched to Netdocs and it’s much better than our old software. Favorite thing is users are allowed to delete their documents/versions. Cons Thing people have complained in my company is saving a document to a workplace then trying to find the document. Users have trouble finding their created documents. Switched from [eDocs](https://www.capterra.com/p/169707/eDocs/) We wanted a newer software to be able to use. Review Source BL Billy L. Operations Law Practice Used the software for: 6-12 months ### "NetDocuments - document management that works" November 8, 2024 5.0 Seamless efficiency improvements are what NetDocuments can achieve, if you work in a legal practice and need document storage and management. Also note that it works best integrated with Microsoft products in my opinion. Pros Netdocuments makes document saving, editing, and storage a far more efficient process. 1. Making changes to a document saves a new version and leaves an audit trail, so you can see previous versions and who edited what 2. You can share external links to netdocuments files, which is very helpful 3. The organisation of documents is done very well. The folder structure is easy to read and navigate 4. The integrations with Microsoft products are done very well. It's completely seamless and integrates into my workflow perfectly Cons 1\. The service goes down occasionally, but this is usually resolved quickly 2. To my taste, the UI is a bit clunky in places and things can be hard to search for. Review Source CW Colin W. Network and Security Governance Manager Law Practice Used the software for: 1-2 years ### "Works great, but needs some polishing" May 22, 2025 4.0 Pros The app has a lot of different functionalities to it, and make organizing your work very easy. You can send encrypted files over to anyone who needs, and it makes collaboration easy. Cons The search feature needs a bit of work to make life easier on users. The UI could also be updated to make things more intuitive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.