# Page 2 | NetDocuments Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is NetDocuments the right Document Management solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225425/NetDocuments/reviews --- NetDocuments 4.2 (51) [View alternatives](https://www.capterra.com/p/225425/NetDocuments/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of NetDocuments ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RH Ronald H. owner Entertainment Used the software for: I used a free trial ### "Great Product, just not for us" June 12, 2025 4.0 Again, if we were a huge office firm, it would be effective but we only have a handful of entertainers we manage and the documentation associated with that is minimal. Pros Its very effective for a law firm but not for our entertainment company. Easy to use that's for sure! Cons We don't use the document history like a brick and mortar company does, we are lawyers but represent comedians. Review Source JT Jack T. Senior Associate Attorney Law Practice Used the software for: 1-2 years ### "One Stop Location for All Documents" October 29, 2024 5.0 This is an imminently searchable database to keep all of your documents in one cloud location. Pros The program makes it easy to store and organize files on the cloud so you can access them anywhere and at any time. Cons Sometimes the tag labeling can be confusing and if something is mislabeled it can be hard to track the document down. Review Source BR Brandon R. Registered Behavior Technician Hospitality Used the software for: I used a free trial ### "My Experience With NetDocuments" May 29, 2025 5.0 Outside of the slow upload speeds and occasional downtime, I enjoy being able to use NetDocument's workflow tools to automate repetitive tasks, such as document routing and task notifications. Pros I love that NetDocuments has enhanced security, streamlined collaboration, and integration with existing workflows. Cons I don't like that NetDocuments has slow upload speeds, a clunky user interface, and occasional downtime. Review Source BS Betsy S. Paralegal Law Practice Used the software for: 6-12 months ### "Review of NetDocuments." August 22, 2022 3.0 Pros Ability to organize files in folders. One location is available for documents to be reviewed and a separate location for documents to be filed. Ability to track work. Cons The Create Document function and merging data fields function result in multiple error messages requiring multiple attempts to create a document. These functions are very inefficient and frustrating to use. Review Source iF italba F. Paralegal Law Practice Used the software for: 1-2 years ### "Could be better" December 7, 2023 3.0 over all it works, but it would be better if there were more short cuts, (ie drag and drop documents from ND to an email) Pros the best thing about net docs is that it is on the cloud. Cons Our files in NetDocs are set up by folder structure. When our cases grow, it can get very confusing to see where documents are saved. I find myself having to keep clicking into subfolders. if there are documents in different subfolders but i want to add one document from one subfolder and a document from a different subfolder into an email, i am unable to to do that. when searching for a client file, the matter will not auto-populate if even if you type in the first couple of letters Switched from [WORLDOX GX](https://www.capterra.com/p/80770/Worldox/) I moved firms and the firm i moved to worked with net docs, but i constantly find myself comparing net docs to worldox Review Source KH Kayleigh H. Firm Administrator Law Practice Used the software for: 1-2 years ### "NetDocs: the Law Firm organizer!" November 28, 2023 5.0 Overall, we love netdocuments. It has been easy to train and implement and we have run into very little major issues. Pros Ease of use, link system and functionality. Cons Slow file upload with large batches, search function can be tricky. Alternatives considered [iManage Records Manager](https://www.capterra.com/p/187110/iManage-Records-Manager/) Reason for choosing NetDocuments Better overall functionality and integration. Review Source BreAnne M. Office Assistant Law Practice Used the software for: 2+ years ### "Great way to securely share and store documents " May 5, 2020 4.0 Our business has many people who all work together on the same projects and this has given us a way to conveniently keep every one up to date by providing updates to everyone almost immediately. Pros This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents. Cons The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found” Review Source Response from NetDocuments May 7, 2020 Thank you for your kind words and feedback! We are continually working to improve our product and have shared your feedback with our product teams. Please note that for security reasons expected by many customers, we intentionally do not disclose if a document exists if the searcher doesn't have access rights to view that document. Thank you for being a NetDocuments customer! KC Kyle C. Systems Administrator Law Practice Used the software for: 2+ years ### "Net Docs" October 23, 2022 5.0 The overall experience with Netdocs is fantastic except the increasing rates you're forced to pay from the Con section. The other alternative if you are looking for a similar DMS but are in a smaller budget, using Epona from MS and Imanage might be the best gateway before you come into the ND world. Pros Fantastic for the Legal Sector for DMS, HYPER secure and great customer service on issues. We've used them for 10+ years and haven't had many complaints with them at all. The best thing about it is they continually improve and produce better and better Intergrations with microsoft. Cons The biggest con is the price, you can easily burn a quarter Million on the data storage rates and such easily plus with user licensing, it's mostly due to them being bought by a hedge fund so they screw over everyone with the extreme licensing and piece mealing products that should have been including from the get-go. Review Source JB Jeff B. IT Director Legal Services Used the software for: 2+ years ### "Good and bad" December 20, 2022 3.0 Overall have had few issues. Unfortunately the last problem in uploading more than one document took 5 weeks to correct. Pros I feel confident our data is secure in Netdocuments. Cons Unfortunately my users, paralegals and attorneys do not find the interface usable, or ability to share files externally impossible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing NetDocuments Salesforce portal Review Source SF Sue F. Paralegal Law Practice Used the software for: 2+ years ### "NetDocuments Document Management" August 6, 2020 5.0 Overall NetDocuments is a good app with good components. Sometimes a glitch happens and we need to get technical support, but then again, sometimes it is just operator error. Either way, they are helpful and get to the root of the problem. Pros This is a document management system in the cloud that is very user friendly. it is easy to save documents and retrieve them. NetDocuments has various programs to work alongside the document management system - such as scanning documents and saving them just like a document you had just created, and ndMail, which is a program that quickly and easily save emails to your various files. Their support team is very good and easy to get ahold of. Cons 3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it. I wish they could just update their files and when we log in we would automatically be logging into the newest version. Review Source HB Hayley B. Associate Attorney Law Practice Used the software for: 1-2 years ### "Great for Document Management" September 16, 2022 5.0 I would recommend it. It is user friendly and I like how it organizes documents Pros This program is great for document management and collaborating with team members as I can email links directly to documents to team members for review. The system is effective in organizing file documents and I use it daily, all day. Cons There are certain bugs that keep popping up. Document preview is slow to load and sometimes is unavailable for me. Review Source RO Rolie O. Principal Attorney Law Practice Used the software for: 1-2 years ### "The "Gold Standard" for cloud-based legal software" February 10, 2023 5.0 Overall, I greatly appreciate my experience with NetDocuments, so far. Pros The ability to integrate with other legal software for data/document management and sharing. Cons There is a "learning curve" to implement and operate the software. Reason for choosing NetDocuments n/a Review Source MM Matti M. Attorney, Partner Law Practice Used the software for: Less than 6 months ### "Best document management system" April 29, 2021 5.0 Pros NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving. Cons Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices. Reason for choosing NetDocuments True cloud - iManage in the cloud means that someone installs and maintains a server just for you. In NetDocuments we don't have to worry about updates, since the system for all of their clients in the same vault is maintained together. They also have very good data center and backups (we reviewed their SOC report). Price - they gave us a better proposal Review Source JP Jordanna P. Legal Assistant Law Practice Used the software for: 1-2 years ### "Netdocs Review" December 1, 2023 4.0 Pros Easily trained program. Not many glitches in the system. Cons Having to make own sub folders once file has been created Review Source HN Helen N. Legal Assistant Law Practice Used the software for: 1-2 years ### "User friendly document management" December 1, 2023 5.0 Pros Easy to navigate and organize files and documents Cons Sometimes the searching doesn't capture the best results Review Source HK Hannah K. legal assistant Law Practice Used the software for: 2+ years ### "Well worth it" June 10, 2020 5.0 Its a great platform that I would recommend to many businesses/friends. Pros This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document. Easy to customize the workspace for how you want to use it. You can set up documents as versions, so each time someone makes changes they can save as a separate document so great way to preserve changes. Cons Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly. Review Source vM vinita M. director International Trade and Development Used the software for: 2+ years ### "NetDocuments-Ease to use " September 12, 2019 4.0 As I am involved in international trade Legal services, I am able to use Netdocs to undertake efficient document management which can be undertaken through creating different folders, and managing those folders event remotely internationally. Pros That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must. Cons The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that. Review Source AF Alyssa F. Legal Billing Assistant Legal Services Used the software for: Less than 6 months ### "Easy Organization" October 18, 2022 5.0 Overall my experience with NetDocuments has been positive, for Billing it makes appeals much simpler as I can look and see all the documents for a Matter in one place and I can easily download them as well. Pros NetDocs is very user friendly, it is easy to store documents and emails and also to retrieve them later. It's so useful to have everything organized in one place, and I have it integrated with my Outlook and ZenCase which makes saving and searching for things even simpler. Cons I occasionally run into issues with the check in/out feature, sometimes it checks back in automatically once I close a document (which I prefer) and sometimes I have to go back and do it manually. That is the only feature I don't find to be consistent. Review Source KT Katy T. Payment Specialist Financial Services Used the software for: 6-12 months ### "A helpful file storage program " July 8, 2021 4.0 A program that helps me securely manage my documents at work . Pros The file organization is next-level .You can setup your folders in any way you want , add notes on files as needed or even link them to photos .Our email server gets overloaded easily and we regularly have to clear your inbox .I like that I can also use NetDocuments to store important ,older emails . Cons Integration with other programs is lackluster .You cannot collaborate on files with other people ,except on designated areas. You cannot run multiple versions together and are stuck doing one thing at a time . Review Source CB Cassandra B. Attorney Legal Services Used the software for: 2+ years ### "CB Review" April 6, 2021 5.0 Pros Easy to open new matters and save documents. Integrates well with other programs. Cons Software often freezes or is slow. Sometimes slows productivity. Review Source SV Sophie V. Business assistant Legal Services Used the software for: 1-2 years ### "Great product" May 29, 2019 5.0 Pros Easy to use, lots of features, great support a phone call away Cons Some answers can't be found on the support pages but they're just a phone call away anyway Review Source ML Michal L. Assistant Law Practice Used the software for: 1-2 years ### "NetDocuments: Better Features, Better UI" February 6, 2017 5.0 We needed a document management solution a couple of years ago that would allow us to find old, editable text documents in multiple ways, since our legacy practice management software made it impossible to find documents unless you already knew which file they were in. The key NetDocuments feature is in-document text search. We can now search for documents using a key phrase in the document itself, rather than needing a title or tags. If you have a good title and tags, documents are that much easier to find. Pros In-document text search, easy UI, competitive pricing Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 1-2 years ### "Net Documents - Only meant for about 5 users" February 8, 2019 1.0 Pros The search functionality with wild card matching it really nice for developers/people who know regex. It had integrated MS office to view without opening the document Cons It was horrendously slow. We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad Review Source VR Verified Reviewer Helpdesk Analyst Law Practice Used the software for: Less than 6 months ### "Netdocuments" December 12, 2018 3.0 Shareholder wanted a cloud base system. We are still working through the bugs and hope with new versions coming out it will be able to integrate better with office options. Pros It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work. Cons Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually. Review Source ZK Zbigniew K. Founder Information Technology and Services Used the software for: Less than 6 months ### "NetDocuments review" March 11, 2022 5.0 Great document and email management, a lot of time saved! Pros A modern, easy-to-use cloud-based professional document management system with a user-friendly interface and many useful functionalities, like manual version control, tagging and robust search. Cons Have not found any downsides while using the product yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.