--- title: "Anagram Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Anagram Software - reviews, pricing plans, popular comparisons to other Insurance products and more." source_url: "https://www.capterra.com/p/225457/Anagram/" page_type: "product" language: "en" --- # Anagram Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Anagram ## What is Anagram? Anagram is an all in one vision insurance software platform that helps healthcare providers and patients access in-network out-of-network benefits in minutes and submit claims online. No more dealing with insurance companies by phone or submitting claims by paper. Anagram allows eye care providers to navigate all vision plans in a single software tool delivering eligibility, benefits, and claims for vision plans so that you can focus on patient care instead of vision insurance administration. ## What is Anagram used for? [Optometry](https://www.capterra.com/optometry-software/)[Insurance](https://www.capterra.com/insurance-agency-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/) Overall rating Based on 56 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 4% Starting price $150 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... ## Anagram alternatives Highest Rated [iTRUST](https://www.capterra.com/p/181958/iTRUST/) [5.0 (151)](https://www.capterra.com/p/181958/iTRUST/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181958/iTRUST/) [4.5 (205)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/) Starting price $319.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) [3.7 (68)](https://www.capterra.com/p/156685/Eyefinity-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 62% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156685/Eyefinity-EHR/) [View all alternatives](https://www.capterra.com/p/225457/Anagram/alternatives/) ## FAQs about Anagram Overview ### Which roles and teams benefit most from Anagram? Anagram is most used by opticians, optometrists, and front-desk optical staff who manage patient communication, eyewear orders, and daily workflow coordination. Office managers, billing specialists, and administrators rely on it to streamline insurance tasks, payments, and operations, while owners and executive leaders use it to improve oversight, efficiency, and practice performance. Answer based on 56 reviews Overview ### What company size and industries is Anagram built for? Anagram serves small healthcare practices, with 100% of reviewers from small businesses and 52% in Medical Practice. It is built for optometrists, ophthalmologists, and opticians, with additional use in Hospital & Health Care at 20% and Health, Wellness and Fitness at 12%. Answer based on 56 reviews Features and Usability ### What are the key features of Anagram? Anagram includes core insurance workflow features like provider management, insurance policy management, and EDI, with differentiators around patient insurance lookup and out-of-network vision plan searches. Reviewers most often highlight benefits verification, claim filing, reimbursement estimates, patient practice support, and chat support for resolving coverage or billing questions. Answer based on 37 reviews Overview ### How does Anagram help practices work with out-of-network patients? Anagram helps practices keep out-of-network patients by showing benefits clearly and filing claims on their behalf. Small clinics and independent optical offices often use it to explain reimbursement, keep patient choice intact, and reduce billing friction. Some teams note adoption takes adjustment, especially when long-standing office workflows or insurers complicate the process. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does Anagram offer? Anagram provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference materials for self-paced review and feature lookup. Answer based on 2 reviews Getting Started and Support ### What customer support options does Anagram offer, and how do users rate the experience? Anagram offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, friendly, and responsive, with chat and messages answered quickly. Some reviewers report inconsistent follow-up, slower replies, confusion on complex cases, and difficulty reaching the right contact for urgent concerns. Answer based on 22 reviews Features and Usability ### Is Anagram easy to use for staff and front desk teams? Anagram is generally easy for staff to learn, navigate, and use during patient calls, check-in, and claim filing. Front desk teams and non-technical users often find the layout clear and the workflow straightforward. Some offices mention slower benefit pulls, carrier-specific data entry, and wanting faster support or quicker ways to ask simple questions. Answer based on 26 reviews Patient insurance ### How well does Anagram handle patient insurance lookups and claims? Anagram makes patient insurance lookup and out-of-network claim filing easier for many optical practices. Staff can verify coverage, estimate reimbursements, and submit claims in one place, which helps patient conversations and sales. Some offices still report occasional search failures, slower benefit retrieval, or missing obscure vision plans. Answer based on 37 reviews Vision plans ### How well does Anagram work with different vision plans? Anagram works well with many vision plans and helps out-of-network practices verify benefits and file claims faster. Optical offices often like the plan search tools and reimbursement visibility during patient conversations. Still, some teams run into gaps with obscure carriers, dependent coverage, member ID requirements, or extra steps when matching the correct plan. Answer based on 16 reviews ## Features AI summary Based on 467 Insurance reviews Capterra reviewers highlight these as the features insurance buyers value most when comparing solutions: - **Insurance Policy Management** (**57%** of reviewers rated this feature as critical) - **Policy Management** (**52%**) - **Document Management** (**54%**) Anagram includes **Insurance Policy Management**. However, it does not include **Policy Management** or **Document Management**. With **Insurance Policy Management**, insurers can handle core policy-related workflows in one system, helping businesses maintain oversight of coverage details, improve policy administration, and support day-to-day insurance operations more efficiently. HIPAA Compliant 4.9 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.7 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Activity Dashboard 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Patient Records Management 4.9 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Insurance Management 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Client Management 4.5 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Anagram 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Benefits Management: Record employee's benefit plans and selections throughout career progression - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Management: Manage contact details and communication with clients - Deduction Management: Determine what amounts employees should contribute towards their benefits from each paycheck - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Insurance Policy Management: Create, administer and manage insurance policies for various customers and insurance lines - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Provider Management: System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers - Real-Time Data: Receive data and information in real time - Records Management: Ability to record, store, update, and retrieve information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction --- Get Advice We can help you find the software with the features you need. Features 4.5 (56) 4.5 Based on 56 reviews ## Pricing Value for money 4.6 (48) Basic $150.00 Flat Rate,Per Month Value for money 4.6 (48) 4.6 Based on 48 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (54) 4.7 Based on 54 reviews ## User reviews Overall rating 4.7 Based on 56 reviews Filter by rating 5(47) 4(6) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent MR Michelle R. Optician Office Manager Medical Practice ### "I wish we wouldn't have waited so long!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 I spoke on and off with \[sensitive content hidden\] for a couple years about terminating our contracts with Vision Plans. He was always friendly, never pushy. He explained how the process would work and when we finally did it he and the other staff members made sure my entire staff knew how to handle the patient conversations to best foster those relationships. They also walked us through the termination process with the insurance companies. We knew exactly what to expect every step of the way. The patience they have with myself and my team is much appreciated. Pros The staff are all friendly, knowledgable, and never made us feel silly for not knowing how to do something. That should be enough but I LOVE that they offer webinars to share their wealth of knowledge!! Cons Nothing that Anagram could have controlled. Spectera has a troublesome 2 factor log in. As for the RCM side, our office has had a system for billing for over 25 years. In most cases change is good and necessary, except in this case. This doesn't mean we weren't happy, it just means it wasn't right for us. The entire team at Anagram worked hard to accomodate our way of doing things and their patience and persistance is much appreciated. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KJ Kristin J. Office Manager Health, Wellness and Fitness ### "Anagram has helped our clinic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 17, 2025 I have been very pleased with Anagram. We had a poor billing experience before and very much wanted to keep billing in house. When our biller left, it was just the doctor spending his nights billing and our A/R was getting high. Anagram has put it all to rights, and the way they work in our EHR is straightforward and easy to follow. Pros Anagram is not like most billing companies or any we have worked with. Our account manager is our direct contact and always available. Cons The portal needs to have individual access for each team member so we can find who is doing what internally. Alternatives considered [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reasons for choosing Anagram \[sensitive content hidden\] was kind and persistent. Trizetto was cheaper but uninvolved. RevBilling hasn't won my trust because Rev doesn't always make good products. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NA Naila A. Medical Director CEO Hospital & Health Care ### "Make The Change " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2025 Excellent and highly recommend. We had our previous billing platform for over 10 years. This change was a big move. It went really well. Trust this team. Pros Anagram RCM is an excellent tool to allow a practice to summit their billing on time. The Team took time to help integrate our routine with their routine and help meetings to assure our needs were met. We are a large practice with VSP + Medical billing. We needed both and RCM has billers that understand both. Highly recommend. \[sensitive content hidden\] is the one to contact and she is well versed in integration. Cons Anagram RCM is working on new technology for insurance verification, reviewing patient deductibles and making the claim submissions easier. Looking forward to the upgrade. Switched from [RevCycle Engine](https://www.capterra.com/p/194770/Revenue-Cycle-Engine/) They did not accept VSP claim submission. Alternatives considered [Private Practice Software](https://www.capterra.com/p/255587/Private-Practice-Software/) [RevCycle Engine](https://www.capterra.com/p/194770/Revenue-Cycle-Engine/) Reasons for choosing Anagram \[sensitive content hidden\] was our client manager and she was experienced. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KJ Kelly J. Office Manager Insurance Agent Medical Practice ### "Office Manager/Insurance Agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 Fast, efficient, helpful....makes my job as insurance agent and office manager so much easier. Pros So many PRO's with Anagram! The insurance locator is GAME CHANGER! So helpful for the office Cons If I had to say one negative about Anagram, it would be (and I don't believe that it's Anagram) sometimes when trying to locate insurance, the system fails in the search and provides no insurance at all. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KF Kelli F. Billing Specialist Medical Practice ### "Best Decision our practice has made!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2025 Has been an excellent experience. HIGHLY recommend working with Anagram. We made the switch 5 months ago and could not be happier Pros Excellent communication, very knowledgeable and ease of use. Our account specialists are amazing and have made our transition with Anagram easy and worry free Cons I haven't found any cons working with Anagram. They are extremely thorough and have helped with lowering our A/R Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Azra B. Office Manager Medical Practice ### ""No Complaints – Anagram Makes Things Simple"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Pros I've had a really positive experience using Anagram. The platform is easy to use and not complicated at all, which makes managing things like invoices really smooth. Tracking invoices is straightforward, and everything is clearly laid out. What really stands out, though, is the customer service. The team is super helpful and always responds to messages—usually within 24 hours. Their quick and friendly responses make a big difference. Overall, Anagram makes the whole process simple and stress-free. Highly recommend! Cons So far, I haven’t had any major issues with Anagram. On the rare occasion that something comes up, they take care of it quickly. Overall, it's been a smooth experience, and I’m happy with how everything works. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Carrie C. Account Specialist Medical Practice ### "Account Specialist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 Pros The Anagram team is responsive and available when billing questions/issues arise. They have been very receptive to our specific billing needs and we have had no issues since beginning to work with them! Cons Perhaps there could be an easier method of reaching out with questions? We use the inquiry tool but maybe there could be a separate chat tool to ask quick questions? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SB Sadie B. Operations Manager Medical Practice ### "Best Rev Cycle Managers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 We have been pleased with their collections and find that they are on top of issue that arise and are problem solvers. Pros Their attention to their clients needs is unmatched! I love that they are the creators of the program they use, which I feel makes them more vested in our success. Cons I have no cons, I have found them to be supportive and if something does arise that needs addressing they are all over it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KH Kristy H. optician Medical Practice ### "anagram reviews" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2024 I have always had a good experience & it pays for itself with 1 or 2 patients Pros I like that I am able to look up out of network benefits for our patients that choose to come to us. I hate that vision plans are dictating how people should be acquiring their optical needs, people should have a choice to go anywhere & this enables so the patients can Cons there is not really anything that I dislike, it works as it is designed to work Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KT Kay T. Optical Assistant Medical Practice ### "Great alternative for Out of Network insurances" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 6, 2024 Pros Very easy to navigate. It gives patients the benefits up front so they don't have to wait to get reimbursed. Cons No cons, so far. Wished we started using it sooner. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/225457/Anagram/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.