# Anagram Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Anagram the right Claims Processing solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225457/Anagram/reviews --- Anagram 4.7 (56) [View alternatives](https://www.capterra.com/p/225457/Anagram/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Anagram Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews NA Naila A Medical Director CEOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The Team took time to help integrate our routine with their routine and help meetings to assure our needs were met. “ May 19, 2025 KJ Kristin J Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “We had a poor billing experience before and very much wanted to keep billing in house. When our biller left, it was just the doctor spending his nights billing and our A/R was getting high. “ July 17, 2025 NA Naila A Medical Director CEOHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Anagram RCM is an excellent tool to allow a practice to summit their billing on time. “ May 19, 2025 MR Michelle R Optician Office ManagerMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “Spectera has a troublesome 2 factor log in.“ January 15, 2026 CC Carrie C Account SpecialistMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The Anagram team is responsive and available when billing questions/issues arise.“ May 8, 2025 AB Angie B AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Our patient's went away but came back after a year (some came back the same year and paid as self pay cuz they used their benefit with an in-network provider but wasn't happy with their service or product, like glasses)“ September 21, 2023 AB Azra B Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is easy to use and not complicated at all, which makes managing things like invoices really smooth.“ May 8, 2025 AB Angie B AdministratorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes I feel like there may be a language barrier with the customer service folks.“ September 21, 2023 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL David L. Optometrist Used the software for: 1-2 years ### "Easy program to use." July 10, 2018 5.0 Pros It's easy to use. And patients get their payments relatively quickly. It is relatively cost-effective. Cons Sometimes it is a bit slow. It can sometimes be challenging to have all the needed data to access a patient's insurance coverage. Review Source KH Kristy H. optician Medical Practice Used the software for: 2+ years ### "anagram reviews" August 2, 2024 5.0 I have always had a good experience & it pays for itself with 1 or 2 patients Pros I like that I am able to look up out of network benefits for our patients that choose to come to us. I hate that vision plans are dictating how people should be acquiring their optical needs, people should have a choice to go anywhere & this enables so the patients can Cons there is not really anything that I dislike, it works as it is designed to work Review Source bA bobby A. Optician Retail Used the software for: 6-12 months ### "Rip off company" January 5, 2024 1.0 horrible. save time and money and do not waste your money on their program. Pros there is nothing good to say about the company who has not phone number to contact, no support team will reply to email. Cons everything from customer service, features and pricing. Review Source AW Avery W. Front Desk Medical Practice Used the software for: 6-12 months ### "Anagram Review" April 24, 2024 5.0 Pros Anagram is very helpful when looking into out of network benefits for our patients as well as being able to submit for reimbursement on our patients behalf. Majority of the vision plans we see are available for searches, with the exception of a couple obscure vision plans. Anagram universal search has saved a lot of time and was even helpful by providing inactive/older vision plans. Anagram is also very user friendly which is very helpful! Cons I would like to see Anagram expand their options of vision insurance plans, maybe add more of the obscure vision insurance plans that we still see sometimes. It would also be nice to be able to get notified when a patient receives their reimbursement or a way to track how long it may take for a patient to get the check in the mail. Review Source JM Janine M. optician Mental Health Care Used the software for: 2+ years ### "Highly recomend Anagram!" May 29, 2024 5.0 I love it. It's been a great addition to our business. Pros It's easy to use, very user friendly. Extremely helpful in encouraging patients to come to my establishment despite not being "in network". Patients are excited to know they could still benefit from our customer service and get reimbursed from their optical coverage. Cons I would like the courtesy claim feature be used for any insurance. Even if there's no guarantee the patient would be reimbursed, at least I could try. Review Source YF Yvonne F. Office and Optical Manager Medical Practice Used the software for: 1-2 years ### "Great program" June 6, 2024 5.0 Pros The effectiveness, easy, and easy to understand Cons There are no cons for me. Anagram has gotten our clinic to which it made our patients very happy. Reason for choosing Anagram Another company recommended it to our doctor Review Source KT Kay T. Optical Assistant Medical Practice Used the software for: 1-2 years ### "Great alternative for Out of Network insurances" June 6, 2024 5.0 Pros Very easy to navigate. It gives patients the benefits up front so they don't have to wait to get reimbursed. Cons No cons, so far. Wished we started using it sooner. Review Source AB Angie B. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Anagram gave us the tools to be an open choice provider" September 21, 2023 5.0 We can be an out of network provider with allllll the VCPs!! We had the courage to opt out of VSP after 20+ years & it's the best move ever. Our patient's went away but came back after a year (some came back the same year and paid as self pay cuz they used their benefit with an in-network provider but wasn't happy with their service or product, like glasses) With Anagram, we are able to do this. With Anagram we are able to fight back, as a small clinic, and take our practice back from VSP. Pros What I like most about Anagram is that there is real time customer service help thru their chat feature. They are almost always available (and we are in a weird timezone) Anagram is THE TOOL you need to utilize all your patient's vision care vendor benefits. Cons Sometimes I feel like there may be a language barrier with the customer service folks. For example if a patient has 2 VCPs & they are both available to work on within the platform but you have a question about "Mrs. Smith's 2nd VSP plan under the spouse" they will usually not understand what you need, work the primary plan (that doesn't need working) and after the time it took for them to verify the info that we didn't need em to work, it's too time consuming to tell em that's the wrong one. So I usually just move on with my life and figure it out. Review Source JF Josh F. Office Manager Medical Practice Used the software for: 1-2 years ### "Growing with Anagram" December 8, 2023 5.0 I've been very pleased with the service in the time that we have used it. It has allowed us to capture many more exams and eyewear sales vs filing paper claims or just providing the patient with the information to submit their claims. Pros We have been using Anagram in our office for almost 2 years now. When we first opened our office we decided that we would not be accepting an vision plans in the office. As an initial offering we were matching pricing with our patients vision plans, and though we were able to make it work with our glasses sales, the exam copays and discounts on contact lenses were absolutely killing us. We decided to make the switch over to Anagram as it allowed us to seamlessly look up benefits for patients and file them all in the same platform. I had experience with a similar program at a previous employer and learned some great verbiage to explain how the process works to our patients, and have passed that on to our other employees creating a successful integration of Anagram into our practice. Anagram has been a great driver for us in growing exams and capturing material sales from those exams. Cons The only downside has been when plans occasionally populate with OON benefits, but then once filed we find out that that particular plan does not offer OON benefits. This issue seems to be pretty much resolved as it hasn't been an issue in quite some time, and only affected about 5-10 patients. So a very small sample size. Review Source TH Tina H. Optometrist Hospital & Health Care Used the software for: Less than 6 months ### "Increased confidence, capture and cashflow" December 15, 2023 5.0 Pros User friendly software, quick and easy to look up patient's coverage while patient is on phone, and to submit claims after the exams. Chat box is super convenient and responses to my questions are usually fairly quick, within minutes. Anagram allowed me to be totally transparent and upfront with my patients regarding their coverages and my fees, and patients seem to like this and are more willing to book appts with me quickly, and to my surprise, they are ok with paying fees upfront knowing that I will submit their claims for them and they will receive a reimbursement check in the mail from their insurance. I no longer have to wait months to receive reimbursement checks from VSP nor worry if I'll ever get the checks, which has been such a headache since I started my practice 10 mos ago. I also received wonderful training with Jesenia, who was a great support in encouraging me to use Anagram as a way to better my business practice and run it exactly how I want to run it...in a way that spotlights what sets me apart from other providers, and where I can confidently sell my quality of care to patients. Anagram has helped significantly in reducing my prior feelings of frustration and stress about being an out of network provider. Now, I am confident in being an open access provider and patients seems to be attracted to this change of approach and introduction to my practice, and thus my patient capture and revenue have increased as a result. The staff at Anagram seem to really care about and support the users of their software and want us to succeed. I feel assured that I can always call on them if I ever need help, support or advice. Cons There have been a couple of things that have recently seemed to be resolved. So I can't think of anything new right now, as I've only been using Anagram for 2.5 weeks. Review Source SH Shalom H. Optician Medical Practice Used the software for: 2+ years ### "The best billing g platform" March 20, 2024 5.0 Pros Our office really enjoys using this platform it helps us with our billing specifically out of network patients Cons Nothing really really an amazing team extremely quick and answering my questions Review Source YK Yvette K. Optical Manager Medical Practice Used the software for: 2+ years ### "Anagram " August 31, 2023 4.0 Pros Anagram works well for submitting a reimbursement claim for clients Cons it sometimes takes a bit to get the information to populate when connecting plans with clients. Review Source AA Annette A. Optometrist/Owner Medical Practice Used the software for: 1-2 years ### "With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks out !" July 4, 2018 5.0 MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider. Pros This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum. Cons There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow. Review Source VW Voycetta W. Optician Medical Practice Used the software for: 2+ years ### "Optical" August 31, 2023 5.0 There is a lot of customers who are elder and therefore they are not completely aware of how to submit a claims. This way I am able to handle that for them. Which makes things a lot easier. Pros Being able to help the customer submit the claim. It makes me feel as if I am taking some pressure off of the customer. Cons That there are not more insurance companies we can submit to. Review Source MP Michelle P. Receptionist Medical Practice Used the software for: Less than 6 months ### "Highly recommend Anagram" December 8, 2023 5.0 I have had a very good experience with Anagram. I highly recommend to everyone. Pros Having all of the details benefits for patients, very easy to read and understand. Cons Having to go through multiple vision plans to find which one is associated with the patient. Review Source cS cynthia S. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Patch review" November 21, 2019 5.0 Overall its very good. It's expensive for a small practice but our lab has helped us pay for the monthly fee. We do text customer service with issues that come up and they are helpful in getting our questions answered. Pros We absolutely LOVE being able to see VSP patients at our office. Since we are not a VSP provider we do not have access to the patient's benefits. Patch enables us to get a patient's VSP benefits. Cons The time it takes to "pull" the benefits. Review Source SJ Shane J. Optician Retail Used the software for: Less than 6 months ### "Rep from customer service was awesome!" July 9, 2018 5.0 Helping the patient find out what benefits they can get for them Pros Its easy to use, so user friendly, very helpful, and also the customer service is great. I like that if you have a question you can chat live. Cons Sometimes it take a long time to get the information you're trying to get, but usually pretty quick. Review Source JA Jill A. Patient Services Lead Used the software for: Less than 6 months ### "The platform is very user friendly and the support staff is excellent!" July 6, 2018 4.0 Pros It is extremely simple to use and can be used when speaking to new patients on the phone to see what they're benefits are. Cons Adding addresses - you have to type it in exactly how it appears in google or sometimes it will not recognize it as a valid address Review Source GL Gary L. optician Used the software for: Less than 6 months ### "I've done a couple of VSP billings and everything was easy" July 6, 2018 5.0 Pros Instructions for use and billing is very easy to use. People like the fact that we can bill Eye Med or VSP and they receive a check whatever they are reimbursed. Cons I haven't used it enough to have any comments about what I like least about the software. The couple of times I have used it. everything went well. I had no problems. Review Source MR Michelle R. Optician Office Manager Medical Practice Used the software for: 6-12 months ### "I wish we wouldn't have waited so long!!" January 15, 2026 5.0 I spoke on and off with \[sensitive content hidden\] for a couple years about terminating our contracts with Vision Plans. He was always friendly, never pushy. He explained how the process would work and when we finally did it he and the other staff members made sure my entire staff knew how to handle the patient conversations to best foster those relationships. They also walked us through the termination process with the insurance companies. We knew exactly what to expect every step of the way. The patience they have with myself and my team is much appreciated. Pros The staff are all friendly, knowledgable, and never made us feel silly for not knowing how to do something. That should be enough but I LOVE that they offer webinars to share their wealth of knowledge!! Cons Nothing that Anagram could have controlled. Spectera has a troublesome 2 factor log in. As for the RCM side, our office has had a system for billing for over 25 years. In most cases change is good and necessary, except in this case. This doesn't mean we weren't happy, it just means it wasn't right for us. The entire team at Anagram worked hard to accomodate our way of doing things and their patience and persistance is much appreciated. Review Source KJ Kristin J. Office Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Anagram has helped our clinic" July 17, 2025 5.0 I have been very pleased with Anagram. We had a poor billing experience before and very much wanted to keep billing in house. When our biller left, it was just the doctor spending his nights billing and our A/R was getting high. Anagram has put it all to rights, and the way they work in our EHR is straightforward and easy to follow. Pros Anagram is not like most billing companies or any we have worked with. Our account manager is our direct contact and always available. Cons The portal needs to have individual access for each team member so we can find who is doing what internally. Alternatives considered [RevolutionEHR](https://www.capterra.com/p/124589/RevolutionEHR/) Reason for choosing Anagram \[sensitive content hidden\] was kind and persistent. Trizetto was cheaper but uninvolved. RevBilling hasn't won my trust because Rev doesn't always make good products. Review Source NA Naila A. Medical Director CEO Hospital & Health Care Used the software for: 1-2 years ### "Make The Change " May 19, 2025 5.0 Excellent and highly recommend. We had our previous billing platform for over 10 years. This change was a big move. It went really well. Trust this team. Pros Anagram RCM is an excellent tool to allow a practice to summit their billing on time. The Team took time to help integrate our routine with their routine and help meetings to assure our needs were met. We are a large practice with VSP + Medical billing. We needed both and RCM has billers that understand both. Highly recommend. \[sensitive content hidden\] is the one to contact and she is well versed in integration. Cons Anagram RCM is working on new technology for insurance verification, reviewing patient deductibles and making the claim submissions easier. Looking forward to the upgrade. Alternatives considered [Private Practice Software](https://www.capterra.com/p/255587/Private-Practice-Software/)[RevCycle Engine](https://www.capterra.com/p/194770/Revenue-Cycle-Engine/) Reason for choosing Anagram \[sensitive content hidden\] was our client manager and she was experienced. Switched from [RevCycle Engine](https://www.capterra.com/p/194770/Revenue-Cycle-Engine/) They did not accept VSP claim submission. Review Source AB Azra B. Office Manager Medical Practice Used the software for: 2+ years ### ""No Complaints – Anagram Makes Things Simple"" May 8, 2025 5.0 Pros I've had a really positive experience using Anagram. The platform is easy to use and not complicated at all, which makes managing things like invoices really smooth. Tracking invoices is straightforward, and everything is clearly laid out. What really stands out, though, is the customer service. The team is super helpful and always responds to messages—usually within 24 hours. Their quick and friendly responses make a big difference. Overall, Anagram makes the whole process simple and stress-free. Highly recommend! Cons So far, I haven’t had any major issues with Anagram. On the rare occasion that something comes up, they take care of it quickly. Overall, it's been a smooth experience, and I’m happy with how everything works. Review Source CC Carrie C. Account Specialist Medical Practice Used the software for: Less than 6 months ### "Account Specialist" May 8, 2025 5.0 Pros The Anagram team is responsive and available when billing questions/issues arise. They have been very receptive to our specific billing needs and we have had no issues since beginning to work with them! Cons Perhaps there could be an easier method of reaching out with questions? We use the inquiry tool but maybe there could be a separate chat tool to ask quick questions? Review Source KJ Kelly J. Office Manager Insurance Agent Medical Practice Used the software for: 6-12 months ### "Office Manager/Insurance Agent" May 15, 2025 5.0 Fast, efficient, helpful....makes my job as insurance agent and office manager so much easier. Pros So many PRO's with Anagram! The insurance locator is GAME CHANGER! So helpful for the office Cons If I had to say one negative about Anagram, it would be (and I don't believe that it's Anagram) sometimes when trying to locate insurance, the system fails in the search and provides no insurance at all. Review Source Similar Products Featured ## Related categories [Optometry](https://www.capterra.com/optometry-software/)[Insurance](https://www.capterra.com/insurance-agency-software/)[Claims Processing](https://www.capterra.com/claims-processing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.