# Page 2 | Anagram Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Anagram the right Claims Processing solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/225457/Anagram/reviews --- Anagram 4.7 (56) [View alternatives](https://www.capterra.com/p/225457/Anagram/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Anagram ## Showing most helpful reviews Showing 26-50 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sadie B. Operations Manager Medical Practice Used the software for: Less than 6 months ### "Best Rev Cycle Managers " May 8, 2025 5.0 We have been pleased with their collections and find that they are on top of issue that arise and are problem solvers. Pros Their attention to their clients needs is unmatched! I love that they are the creators of the program they use, which I feel makes them more vested in our success. Cons I have no cons, I have found them to be supportive and if something does arise that needs addressing they are all over it. Review Source BW Brendon W. Optometrist/Owner Medical Practice Used the software for: 1-2 years ### "Our Practice LOVES Patch for VSP OON!" December 10, 2019 5.0 We are very happy with Patch and we are in our second year of using them. Submitting OON claims as an open access provider for the patient is a no brainer, because it's less work for the patient than having them fill out their own OON claim forms. When we give the patient our normal retail price of glasses, and then the total they pay with our own discounts and their OON allowances, we rarely get any pushback on them purchasing eyewear. I would say the pushback is less than 10%. Patch pays for itself in only a few OON patients. Pros Our practice uses Patch to obtain out of network benefits so that our patients have the freedom to keep us as a provider even though we are not in their network. Being an open access provider is so easy! We use much less staff time working on VSP claims AND we generate more income for the practice per patient. By offering discounts to the patient and accepting assignment (payments) from VSP directly, we are still able to offer great value while at the same time offer premium optical products and services. Also, submitting claims is much easier than submitting claims in network with VSP. Cons VSP sometimes makes it difficult for Patch to find the benefits of a patient. But Patch has a direct message system that allows them to look into any problems or discrepancies right away if the benefits don't come up automatically (which they usually do). Even though it make take some time to find benefits for a patient, Patch is there every step of the way letting us know what the status is. Review Source LA Laura A. Office Manager Medical Practice Used the software for: 2+ years ### "Love using Anagram!" December 8, 2023 5.0 Overall anagram is great since it is easy to use, quick to pull up patients, and I am able to let patients know exactly what they'll be receiving back from their insurance company. Rather than just saying "we don't accept your insurance" we can let patients know we have a simple way to file their insurance so they can get their benefit, and STILL get the benefits of our non-insurance practice. Pros I love I can see if a patient has benefits, is eligible to use the benefits, and what they can expect their reimbursement to be. Cons The universal search isn't standard. Would really cut back on time spent putting a patient's info in. Review Source OC Osvaldo C. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Great ally in the fight for true independence in Optometry" April 19, 2024 5.0 GREAT! I totally recommend to anyone trying to rid themselves of vision plans from watering down their practice. Pros It helps me see patients while getting the middle man (insurance company) out of the equation. This allows me to provide the best quality of care for my patients. Cons n/a. Review Source KF Kara F. Owner/Optometrist Hospital & Health Care Used the software for: 2+ years ### "Anagram helps foster Direct Care" August 7, 2023 5.0 Great product and customer service. I think all private practice optometry should drop insurance and use Anagram! Pros Anagram allowed my practice to drop all insurance and still provide the convenience of filing for our patients in a few easy steps! Cons In the beginning, there were a few bugs when pulling benefits but they've worked that out well. Review Source JM Janine M. optician Mental Health Care Used the software for: 2+ years ### "Highly recomend Anagram!" May 29, 2024 5.0 I love it. It's been a great addition to our business. Pros It's easy to use, very user friendly. Extremely helpful in encouraging patients to come to my establishment despite not being "in network". Patients are excited to know they could still benefit from our customer service and get reimbursed from their optical coverage. Cons I would like the courtesy claim feature be used for any insurance. Even if there's no guarantee the patient would be reimbursed, at least I could try. Review Source JW Jackie W. Office Manager Medical Practice Used the software for: 1-2 years ### "Anagram Review" March 12, 2024 5.0 We have been very satisfied with Anagram over the last year and will continue to use to assist our patients. Pros Anagram is very easy to navigate for both locating insurance plans and processing claims. Cons Anagram doesn't have any major downsides, it works smoothly and efficiently for everything we use it for. Review Source AD ALICE D. OPTICAL OFFICE RECEPTIONIST Health, Wellness and Fitness Used the software for: 1-2 years ### "OPTICAL OFFICE RECEPTIONIST" November 13, 2023 4.0 I THINK FOR THE MOST PART IT HAS BEEN HELPFUL Pros I DO LIKE THE NEW UNIVERSAL SEARCH. IT HAS BEEN HELPFUL. Cons THE EYEMED MEDICARE DECLINING BALANCE FOR MOST PATIENTS IS NOT CORRECT. IT REQUIRES A CHAT WITH SOMEONE TO VERIFY BY DOING A MANUAL CHECK FOR EACH. Review Source SH Shalom H. Optician Medical Practice Used the software for: 2+ years ### "The best billing g platform" March 20, 2024 5.0 Pros Our office really enjoys using this platform it helps us with our billing specifically out of network patients Cons Nothing really really an amazing team extremely quick and answering my questions Review Source JL Justin L. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Great for our business " February 5, 2024 5.0 Pros We can easily look up our patients out of network benefits and file the claim for them. This gives us a chance to capture the customer with vision insurance even though we are out-of-network providers. Cons A few years ago the system wasn’t very good at finding the benefits right away but they have done an amazing job revamping the system over the last few years and it finds the benefits quickly now. Review Source AC Adam C. Optician Retail Used the software for: 6-12 months ### "A Must Have for ALL Opticians !!" November 21, 2019 5.0 Overall: A +++++++++++ Pros Patch is great! I highly recommend using it!! - The platform is easy to use the the support team is very friendly and helpful!! - Patch can help finalize the sale! We've been in business since 1952 and we never had to worry about Insurances back in the day, Now, Insurance is the norm and Patch is a game changer that allows us to compete with the chain stores. Everyone wants their "FREE Pair" of eyewear. Patch allows us to sell quality eyewear and help patients get the most out of their out of network insurance benefits. Cons Plugging in a patient's information is a little different for each Insurance Carrier. Example: Sometimes you need the Member ID, sometimes S.S. is the only thing that's needed besides other basic information. - We do a lot of eyewear for kids and we are finding a lot of solo plans only for children. Which is tough to then find their benefits because we always need the primary first. Reason for choosing Anagram Other softwares have features that we didn't need. Such as; Inventory, Appointments, etc. Review Source LH Lisa H. Optician Hospital & Health Care Used the software for: 2+ years ### "Recommend Anagram" April 5, 2024 5.0 Pros Program is easy to use. Also customer service is very helpful when need support. Cons We have had no issues with Anagram. Any issues we run into we are able to contact customer service for help Review Source YF Yvonne F. Office and Optical Manager Medical Practice Used the software for: 1-2 years ### "Great program" June 6, 2024 5.0 Pros The effectiveness, easy, and easy to understand Cons There are no cons for me. Anagram has gotten our clinic to which it made our patients very happy. Reason for choosing Anagram Another company recommended it to our doctor Review Source AA Annette A. Optometrist/Owner Medical Practice Used the software for: 1-2 years ### "With PATCH, I can have my receptionist file ALL claims before or as soon as the patient walks out !" July 4, 2018 5.0 MORE FREE TIME out of the office and no cut in per patient exam fees verses being IN NETWORK and agreeing to a major reduction in fee just to belong as a provider. Pros This software allows me to file insurance claims for most Out of Network vision plans, while also allowing me to receive my full exam price for a comprehensive eye exam without compromising the value, and it's as easy to understand that even my 12 year old can file claims for me! EASE OF USE for the non-technical individual is KEY to keeping my workload down and my free time out of the office at a maximum. Cons There are insurance plans that do need a member ID number to obtain benefits, and there are some vision plans that do not regularly distribute ID cards with their members, making it more difficult for the staff AND patient to obtain benefits and file seamlessly. It would be great to only have to use the last 4 digits of the member's social security number like some plans allow. Review Source MA Mustafa A. Optician Medical Practice Used the software for: 1-2 years ### "Patch is a Hit or Miss" January 2, 2020 4.0 We have been able to file for claim and increase some business. Telling patients that we are Out of Network sometimes turns them off. The insurance providers even talk them out of going out of network. So that could be frustrating at times as well. Pros You are able to verify patients benefits. File a claim online. Customer service is quite helpful. Cons Payments take a long time to arrive. Once payment is received its not the same as verified. Verifying patient benefits could take a long time. Its quite frustrating at times. We filed claims and providers say they never received the claim. So patch has a long way to go and we are going through the growing pains. Review Source KT Kay T. Optical Assistant Medical Practice Used the software for: 1-2 years ### "Great alternative for Out of Network insurances" June 6, 2024 5.0 Pros Very easy to navigate. It gives patients the benefits up front so they don't have to wait to get reimbursed. Cons No cons, so far. Wished we started using it sooner. Review Source MK Mitchell K. Owner Retail Used the software for: 1-2 years ### "Anagram Helps" May 8, 2024 4.0 Recently I was able to reach out to the agent servicing my account. \[sensitive content hidden\] went above and beyond to sort out the difficulties I was having and knowing she's available with solutions to any problem is comforting. Pros I like the variety of vision plans that I can search within its platform. I am also satisfied with the increased speed of each search which is a benefit when customers are waiting. Cons I am unhappy that the company does not have a dedicated customer service phone number to reach out for help. I would also like to see an expansion of insurance plans featured on the service. Review Source KG Kyra G. Optometrist Tech Medical Practice Used the software for: Less than 6 months ### "A game-changer!!" October 5, 2023 5.0 Pros I love being able to tell patients "yes, we accept insurance!" without the hassle of actually dealing with the insurance companies ourselves. It takes the workload off of both us at the practice and the patients as well! Cons I'd like to see inclusion of more insurances, like physicians eyecare. Review Source TZ Tiffany Z. owner optician Medical Devices Used the software for: 6-12 months ### "Outstanding company to work with and they provide that best support!" October 27, 2018 5.0 I have increased the number of patients that I can accept by utilizing this program and being able to take patients that I was unable to previous to having Patch. I would highly recommend this program to anyone who is looking to streamline their billing and be able to process insurance claims more efficeintly. Pros There is a wide variety of insurance companies that are supported by this software. The information required by patients is very minimal and the verification process is much faster than calling or going to the specific insurance company websites. Checks typically come within 3 weeks from major carriers and reimbursement rates are as shown in Patch. The support personnel are highly skilled and take the time to answer all questions regarding insurance. Cons There is nothing to list. This is a great company with people who care about doing their jobs correctly. Review Source Vick M. Managing Partner Health, Wellness and Fitness Used the software for: 6-12 months ### "Patch is perfect for OON VSP offices" December 12, 2019 5.0 Pros This product helps me competer for VSP patients since our practice is out of network. We would not be as successful if it wasn't for this product. Cons customer support can be slow at times when we do have issues. Review Source MW Mandy W. Office Manager and Optician Medical Practice Used the software for: Less than 6 months ### "Best new feature " April 12, 2024 5.0 So far everyone and everything is wonderful Pros I love that in just a couple steps we are able to search for our patients that do not know what they have for insurance. Cons That we can not search for Optilegra and Avesis also. Review Source DL David L. Optometrist Used the software for: 1-2 years ### "Easy program to use." July 10, 2018 5.0 Pros It's easy to use. And patients get their payments relatively quickly. It is relatively cost-effective. Cons Sometimes it is a bit slow. It can sometimes be challenging to have all the needed data to access a patient's insurance coverage. Review Source SM Shae M. Optician/Front Desk Hospital & Health Care Used the software for: 6-12 months ### "love it!!" October 20, 2023 5.0 Pros Very easy to use! It's so fast to find someone's vision plan, if they have one. If they don't and without the universal search it takes forever having to re plug in the information for each plan. Cons If they have a vision plan and it pulls up you have to go back and select that plan and enter in all the information Review Source KD Kim D. physician Hospital & Health Care Used the software for: Less than 6 months ### "Waste of Money" February 19, 2019 1.0 Terrible customer service. Took 3 weeks to get back to me. Never follows up. This customer service was only good when they wanted to make a sale. Don't get fooled! Pros I tried Patch for a month. The website is always down. If not then you are left messaging back and forth with their operators with no results. It was a good sell but a worthless service. I made the mistake of buying a year's service but when I realized it was worthless I offered to pay them 2-3 months but to get a partial refund. They refused. Therefore I don't want other doctors or practices to make my same mistake. It is just a an expensive lesson in futility. Don't wast your time or money! Cons All of it! It not worthy your time, your staff's time, your patient's time and definitely not your money! Review Source MK Michael K. Optician Retail Used the software for: Less than 6 months ### "Finally a software that not only helps me get more business, but is streamlined and easy to use." August 15, 2018 5.0 Allows me to see more customers, and give them a stress free visiting by quickly filing their reimbursement claim. Pros I could finally tell my customers how much they will get reimbursed so they could understand the true cost of their services. Before all I could do is tell them to call VSP, as you can imagine that strategy was not effective. Cons So far it has been easily to understand, and eligibility checks have been successful. The customer support is there when I don't understand a certain feature, and answers any questions I have. Sometimes eligibility checks take more time, but normally quick. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.